CoutureCandy.com

I bought two dresses in December 2017 believing I could return if unhappy. They told me processing took 48hours and shipping is 4 business days. It took twice as much time if not longer to receive my dresses. I called there over 20 times to check on my order and they only answered phone once, promised to return my call, and never called back. They are poor to respond to written contact too. When I finally did talk to them on the phone it was one week after my order was placed to check on my order. They said they did not know any details on the order.. They would not let me cancel my order and told me they'd call me back to tell me the status and never did. I missed the date to wear the dresses from my order and they will not give me a refund just in store credit. Both dresses I bought had an icon next to them saying easy and quick returns within 5 days. They mislead me and many others, I truly believe this website is a SCAM. All the good reviews even on your site the Revdex.com sound staged from workers.

These are all the brands they will not give a return on 57 Grand, Adrianna Papell, Aidan Mattox, Alex Evenings, After Six, Angela & Alison, Alfred Sung, Anne Klein, Alyce Paris, Atria, Baccio, Beside Couture, Blush, Blush Too, Brit Cameron, BG Haute, Cachet, Cameron Blake, Cassandra Stone, Clarisse, Colors Dress, Cynthia Rowley, Dancing Queen, Dave & Johnny, Daymor, Decode 1.8, Dessy, Donna Ricco, Donna Morgan, Ellie Wilde, Elizabeth K, Emma Street, Faviana, Feriani, Gigi, Hannah S, Harper & Lemon, La Femme, Glow by Colors, Ieena for Mac Duggal, Intrique, Janique, Jasz Couture, Joanna Chen, Jolene, Jovani, Johnathan Kayne, JS Collections, Jy-Jenny Yoo, Kurves, Intigue, Ivonne D for Mon Cheri, LARA, Lela Rose, Lush by Jasz Couture, Mac Duggal, MNM Couture, Madison James, May Queen, Marsoni, Milano Formals, Mon Cheri, Montage by Mon Cheri, Morrell Maxie, Nicole Bakti, Nina Canacci, Nox Anabel, Panoply, Primavera, Rachel Allan, SCALA, Shail K, Social Bridesmaids by Dessy, Social Occasions by Mon Cheri, Saiid Kobeisky, Studio 17, Soulmates, Sue Wong, Sydney's Closet, Tarik Ediz, Tiffany, Terani, Zoey Grey, Taylor, Theia, Tony Bowls, Xtreme & Xcite.

No. Do not use this vendor! No customer service, returns are impossible, not open during listed hours, will not return calls even after they debit your card, 2 day response to emails,will not ship in 3 days even when you pay for 3 day shipping..again....no!

I order a product the they said they have on stock to deliver at next day. The ask fast deliver shipment to ship on the next day and I did. Today when I suppose to receive I see that is not even a track number. I called the company and the costumer service number answer by a robot that says that nobody is available to take your call. I called 15 times already... Fake costumer service... They charged my AMEX immediately after purchase 2 days ago. Today they sent one email saying that they will deliver my merchandise sometime in January because they don't have in stock. If they didn;t have how they could accept my order and asked me to pay extra for next day deliver.. Now they postpone the deliver since I wrote that I was going to file a claim with my card. I need that this company return my money and cancel the purchase as requested by email, but they don't care. Terrible experience. Fake costume service and fake adversing.

After being assured that my dresses would arrive by said date, I allowed the order to process. Thereafter, back and forth between myself and customer service representatives, the day I needed the three dresses I ordered, I receive a box, with two dresses, one of them I never ordered. The other dress never shipped and I was informed the day of my event that it was out of stock. I needed all of three dresses and I received one out of the three. When I requested to return the two dresses, I was informed that I would be paying a restocking fee on both the wrong dress and the correct dress, and they would remove ONE of the restocking fees only after they confirmed I was telling the truth that they had sent the wrong dress. I informed them I needed all three dresses for the event, and I wouldn't have processed the order if I wasn't positive they would have all arrived that day. The one dress on its own does me no good, which they knew before they processed the order because I spoke with them on the phone about this. They insisted that I would still pay THEM for a restock and shipping fee to return the one dress they got right "as per their policy." The way they do business is downright WRONG. They even told me NOT to buy backup dresses because they were certain they would arrive on the said date. And now they want ME to pay THEM money after they messed up 66% of my order.

I ordered three dresses on November 9. Paid extra for three day shipping. I was promptly charge for the entire shipment, taxes and expediated shipping costs. The dresses were to arrive only with a signed receipt by the customer. I telephoned the company on the third day as per paid agreement. I was then informed that the shipping can take 2-3 days just to prepare for shipping. I then tried to cancel the entire order as I was leaving town for an out of state event on the 15th One dress was dropped off, no signed receipt, at the front door Of an unoccupied house the night of the 15th. The package was brought to New Orleans by a kind neighbor. It had no information enclosed in the box regarding shipping and or returns. I contacted the company and returned the dress asap! I was then only credited a small amount of the coat of the dress. They charged for each day the dress was not in their possession. I have never received the other two dresses. They can't find them. This company is nothing but scam artists!!! I have numerous ridiculous excuses from this company! It's been over a month and they are "still looking" for the dresses!!!! I do not want them!

I recently had to return a Jovani gown to CoutureCandy due to a defect and was happy to receive a new gown within 3 business days of notifying customer service. Probably the best luxury shopping experience I've ever had. I will refer to my friends for sure

I was reluctant to purchase due to some of the reviews but decide to give it a go. To my pleasant surprise my dress was delivered two days earlier and was perfect. Top marks to the product and service!

I don't write reviews much but was very impressed recently when I purchased something from Couture Candy for my wife. Not only was the purchasing process super simple (and I'm not an online shopper) but I totally blew it as usual and bought my wife some stuff she didn't love. The best part is that they made it very simple to return some stuff and my wife found some other stuff that she's super happy with....and she has a new site that she loves. Uh oh!! Just wanted to take a minute to show my appreciation for a company that is doing things right.

Great quality and great customer service! It's nice to have a place to shop online for clothes that aren't your "run of the mill" department store purchases.

I ordered a dress from Couture Candy. I received it on Friday, October 6. The dress which was expensive, was nothing like what was described. It was extremely heavy due to what I can only describe as a breast plate made out of lining and ? which made the top of the outfit very stiff and heavy and uncomfortable warm. As well as a heavy lining in the pant. I want to return it and only have a few days to do so with out losing money. They say that you have to get a return shipping label. I have been trying to call them via a phone number () that was on a letter that came with the garment and when calling the phone number it states the call cannot be completed as dialed. I have tried calling another phone number on their website and each of the 6 times I tried calling (at different times) said that everyone was busy and I would be put into the queue and then it told me what caller I was - which was either the first or second and after holding for anywhere from 5 to 15 minutes - it just kicked me out. I also tried to leave a message by pressing the star button as directed by the message and when I did that it kicked me out. I am concerned that I will not reach anyone in a timely manner to send this garment back and not cost additional $.

Placed an order. Received a call 2 days later that the item was out of stock and a refund would be processed. No refund, called customer service twice, received a call back after the second call saying they had a system upgrade and my refund hadn't been processed but would be now. Another week later still no refund. Emailed customer service. Received a response that they were sorry and to expect a refund in 5-7 days (but they would try to expedite). Still no refund 12 days later so filed a claim with my credit card company (>30 days since notified they would refund).

I recently bought an item that I received on Sep 6. That same day I sent an email requesting to get a RMA number which their return policy says is necessary to make a return. 6 days passed and no one got back to me. I emailed again on the 12th, again no response for 7 days. I tried calling and leaving voicemails several times but either the line got disconnected, no one got back to me, etc. When I finally got through to someone via phone they found one of my emails and sent me the RMA with return label. This return label shipping cost was $6.25. The item I ordered was $32.30, I should have received $26.05 but instead I received $13.75. I called and complained and they said this was an error and I should've gotten back $18 and when I inquired as to why only $18 they said that I had to pay $7.95 shipping on top of the shipping I already paid which made no sense at all and they refused to help me.

Hi...I have contacted Couture candy to get an RMA number over the past 7 days. I have emailed them 3 times, left 2 messages, used their contact form on their website and have called them numerous times a day.

I just love their 15% off discount! and the dress that I have? its so majestic..