CoutureCandy.com

I purchased a dress from the Couture Candy website on March 8, 2019. Website advertises "No Hassle Returns." The dress was incorrectly sized and poorly made. Billed as a "Small," it would fit a woman about 5'10" tall with very broad shoulders. The dress was enormous on my size 4 frame. I contacted the company for a refund, and they referred me to a hyperlink on their website that takes you to a small print that says dresses are refundable for credit minus handling and restocking fees only. First Complaint: DECEPTIVE ADVERTISING If the dress is not as advertised, e.g., incorrectly sized, it is the company's responsibility to issue a refund. SECOND COMPLAINT: UNETHICAL BUSINESS PRACTICES. In response to my complaints, the company offered Gift Cards, minus ridiculously high "handling" and “restocking” fees. Penalizing me for their incorrectly sized merchandise! I would never buy anything from them again, nor recommend them to anyone I know. At this time, there are more than 100 Revdex.com complaints filed against them and literally hundreds of complaints against them on social media, both for shoddy products and their unethical refund policy. I would not recommend anyone buy anything from them. "F" is the rating I would give them.

I purchased a dress for $698 for my mother to wear on my wedding day, however the dress arrived and it does not fit. I asked for an exchange, but the company is refusing to exchange it for a different size or dress, stating its against their policy because I purchased it with a gift card. I would just like to get my store credit back so I can purchase something different.

I have been trying to exchange a dress for a different size. The size is no longer available, and, I'm trying to return it for a refund. The company representative sent me an email that said my refund would only be 15%. I have not worn the dress. It is in it's original packaging complete with tags. The representatives I have spoken to do not speak clear English. They seem to be repeating the same sentences and, these sentences are not answers to my questions. I think this may be a scam. My credit card has also been charged for an item I have not received.

I purchased a dress from the Couture Candy website on March 8, 2019. Website advertises "No Hassle Returns." The dress was incorrectly sized and poorly made. Billed as a "Small," it would fit a woman about 5'10" tall with very broad shoulders. The dress was enormous on my size 4 frame. I contacted the company for a refund, and they referred me to a hyperlink on their website that takes you to a small print that says dresses are not refundable. First Complaint: DECEPTIVE ADVERTISING
If the dress is not as advertised, e.g., incorrectly sized, it is not my fault and it is the company's responsibility to issue a refund. SECOND COMPLAINT: UNETHICAL BUSINESS PRACTICES.

In response to my complaints, the company offered Gift Cards, minus ridiculously high "handling" fees. Why would I want Gift Cards for a company that is deceptive and unethical?

I would never buy anything from them again, nor recommend them to anyone I know.
There are literally hundreds of complaints against them on social media for shoddy products and their unethical refund policy. They sell inferior Chinese knock-offs. Do not buy anything from them.

"F" is the rating I would give them.

I ordered a dress for the first time from this business. The dress arrived and did not fit. Couture candy does not carry the size I need. Instead of a store credit I wanted and was promised (as long as the dress was returned in original condition which it was) a refund. They still have not given me a refund and will not let me speak with a manager for 48 hours when the representative stated that a manager was present in the room. This was after trying to contact them for two days through their customer service line. They do not answer the phone, it will just ring and ring and ring. When they sent me emails about my return they disregarded the phone conversation we had and ignored everything that I had to say. While having a conversation with Sandy on the phone I had to ask the same questions over and over to try and get some type of specific non scripted answer. Sandy said they would contact me and I asked when and she would not answer. After five times she finally lamented and said within 24 hours. I should not have to repeat myself so many times to get a company to give me a time frame of when they will address this issue. This company has abhorrent customer service and I will not ever deal with them again after all of this is done.

I initially returned a dress within their stated guidelines. I was issued store credit. I then ordered a dress with the store credit that I was given and the sale was confirmed. Subsequently, I was contacted because they did not actually have that dress in that size and wanted to send me a different size. I e-mailed them to state that I did not want the other size and asked if my credit would be returned with a new code to order something different. I have sent multiple emails that I can provide asking them this same question over and over again starting Feb 19th. I received a response that they did not have an answer for me and still have not provided an answer to date. At this point they do not even answer my emails, they have basically just taken the money, no product given, and no response from them. They did not even send a dress from the store credit because of the size issue so I can not imagine why they can not refund quickly and easily the money. I am very irritated with the lack of response

We love the variety and price ranges available. Top Designer labels. Fast shipping. Will order again.

They do not provide returns despite following all the detailed Couture Candy return guidelines and having a legitimate return!!!! Do not do business with this company!!!! Dishonest and use deceptive business practices!!!!!

This company is a ***!! I had returned two dresses and instead of getting a full refund, I received half of that and to make it worse the refund was in store credit. Bottom line if an item doesn’t work out for you they will *** your money!!

I purchased an MNM gown on February 14th, 2019 for $744.00. I wore it to a wedding on March 16th, 2019. I checked the label on the dress for cleaning instructions and there was none. I gave the gown to a professional dry cleaning service. All the flowers feel off in cleaning because they were glued on and not sawed on. The dress had absolutely no instructions NOT to dry clean it. In addition, it's not even possible to wash as it is a long heavy gown. I contacted customer service at Couture Candy and was told that they have no responsibility because product was delivered in perfect condition! It was indeed delivered in perfect condition but it is defective as well as not properly labeled for cleaning/washing instructions!

My mother ordered a dress from their website for my upcoming wedding. When it arrived it was 4x her size. The sizing is very unclear on the website. When I called to see what can be done, they refused to exchange or refund the dress. The customer service rep was very rude and not helpful. Now we are stuck with a dress we cannot use and out of the money we spent on it.

I purchased a size 6 dress from Couture C, I wear a size 0. The size 6 was the smallest size they had available. When I received my dress on 03/6/19 the zipper wouldn’t zip up. I immediately called them and put into consideration the different time zone. I was calling multiple times a day and letting the phone ring and nobody answered. I have call logs to prove. I sent an email and still no answer. They finally answered on 03/12/19. I explained the issue and Jen F. Said to return the dress but I would be given a store credit because I clicked the little box before confirming my purchase. I explained to her that I didn’t agree to purchase a defective dress. Not once have I put blame on Couture C for sending me a defective dress, and all they’ve done is put blame on me and continue to enforce a policy on their website that I have followed from the beginning. After waiting for Jen to send the RMA # I used my OWN return label (they charge if you use theirs even though it’s not my fault) I paid for 2 day shipping and they received it 03/15/19 at 12:24pm signed by Chris. I still have NOT received a refund to my originally payment or for the “store credit” she said she would give. I still haven’t even heard back from Jen. I cannot accept the store credit and this is NOT what I agreed to and have done everything listed on their site. When I first spoke to Jen she said that a supervisor would call me back and it has been 8 days and I’m still waiting for that supervisor to call me back. I’ve sent several emails explaining my frustration and this company truly does NOT care about their customers. I would never in my life recommend them, not even to my worst enemies. All they care about is selling a product and then enforcing a policy on someone especially when I’ve followed the policy. I pray to God that this company is seen for their true colors and nobody has to deal with the stress that I’ve been dealing with trying to get a refund of $517.00 back to my card. They are frauds. be careful.

Ordered a dress on 2/19 of this year. They acknowledged my purchase and I waited for a week.I complained that Id heard nothing and they informed me that the order had been processed and that they would let me know the tracking info as soon as they had the details. This email was 2/25.I also spoke with customer service on the phone on that day. The lady informed me that if it did not fit or I was not satisfied to contact them immediately to receive return information. Surprise! The dress arrived that day, no heads up on shipping or tracking. The dress was too small and as advised I contacted them immediately. They offered me a 15% discount if I could keep it and have it altered, and I declined. They promised to send the return info within 24 to 48 hours. It never arrived. I contacted them on 3/1 and again they said it would arrive within 24 to 48 Hours. I insisted that it should be sent that day as they had informed me that I could not get a refund unless I sent it back within 5 days. Its hard to send something back if it doesnt come with even a packing slip! The shipping details arrived within an hour with an email saying it would have to ship that day or I would not get a refund. This was around 1:30 pm. The package was received by the post office at 2:29 pm and arrived at Couture Candy on March 4. On 3/14 I had an email Giving me a gift card for $481.15. The dress plus shipping was $522.95. I got such a bad feeling when dealing with this company I took photos of the dress before I packed it up and a photo of the package and I have the tracking inflormation.

I ordered 4 dresses from this company Order 5260 in the amount of $1,912.00. I was shopping for a dress for my daughter’s wedding. I returned all the dresses as they did not fit- did not like the colors.
All items were returned promptly with an approved RMA ( It took me three days to reach their CS department- the phone rings and rings and rings). All items were returned in their original packing and were in perfect condition. Then, I was told I would receive a credit less a 25% re-stocking fee. I could not believe it. The Return Policy is not clearly stated— it’s a complete scam. I have ordered dresses from many, many high-end sources and have never been treated this way. My belief is they purposely have a convoluted RP to confuse costumers. It’s terrible. Then, when I finally reached a CS person I was advised that I would have to not only agree to the 25% re-stocking fee right at that moment, or lose it. The 25% credit would be in the form of a store credit and I will lose it in 6 months.
How does a company like this stay in business?
Had I understood the return policy of this company (convoluted) I would never have ordered anything.

Ordered a dress from this company and contacted them to return the dress - the reason code was 'dress didn't fit'. However, after I contacted them I started finding pieces of the beading throughout my carpet, which means things were falling off the dress when I opened the dress. I told them the dress is losing its beading and is defective and they still won't refund my money.
Prior to all these issues with this current dress I had placed an order for another dress, but quickly canceled based on the lack of 'caring and customer service' this company has. They told me that the order has already been sent to the vendor, but has NOT shipped yet. The dress hasn't even shipped and they still refuse to give me my money back.
My entire experience with this company has put a damper on my special event.

This Company will not refund, even though it state on their website to refer to special occasion dresses when returning. They will do everything they possibly can not to refund you. They don't care if the dress is tight. Worse Company, should not exist.

Couture Candy does not stand behind their business. Customer service is horrible promise after promise not to give refund after she went back and forth for almost 5 months now and I still have not received a resolution as of today. I have never dealt with any company like this in my life. This makes me stressed, upset, and taking away my time. I purchased a dress that cost $ 790 from Couture Candy in mid-October 2018. I got the dress on October 23, 2018 and it was the wrong color. I ordered silver and it arrived in black. I immediately called Couture Candy customer service and spoke to their customer representative named Tessa F who asked me to send her a picture of the dress over the email. I sent it right the way and she accepted that it was the merchant’s mistake and would email me the MRA return label within 24 to 48 hours. I was told once they received the dress in good condition, I would be credited a full refund to the original form of payment because it was the merchant’s fault. Anyway, the return label did not arrive past 48 hours and I was worried because their policy is that the dress needs to be returned within 5 days. I emailed Tessa F back and forth and still did not receive the return label. On 11/7/18 I emailed Tessa to inform her I would be submitting a dispute with my credit card company. Finally, I received the returned label after over 3 weeks which was on November 15, 2018. I sent the dress back on the same day I received the label. On 12/10/18 after over 3 weeks later after multiple emails to Tessa F, I received an email from her that the dress was received and in good condition and she would forward my request to the accounting team for issuance of the refund as promised. The next day 12/11/18 she emailed me back and told me they could not process my refund because I have filed a dispute and I reminded her that on 11/7/18 I informed her of the dispute. Tessa told me they would have to work with my credit card company. Long story short, I kept receiving bill and interest charge from my credit card for this transaction because Couture Candy would not credit the charge back to my account. My credit card company sent me a letter that this transaction is no longer in dispute, requesting me to contact Couture Candy to request the credit because Couture Candy told them I have entered their returned policy. On 1/28/19 I emailed Tessa F this letter and was promised after promised that it would be forwarded to the accounting team for refund. I called and spoke to her again 2 days ago and she requested me to resend the letter which I tried to resend twice and received delivery failure. She told me she would get back to me before the day was over and she did not. I have all the proofs of emails that I will provide if needed. Thank you and sorry for the long email.

Like others who have written one-star reviews for this online prom/wedding/homecoming/couture dress website. www.candycouture.com They use bait-and-switch tactics regarding returns. Their return Policy is unclear and extremely misleading. I am 56 years old professional who is adept at computers and reading the fine print. I researched for a week before buying the dress for my wedding reception. I made sure to read and understand the return and shipping policies. The website stated specifically that my specific dress was returnable. What was not stated is that it was considered a Special Occasion dress. Yet, aren't all of their dresses by definition of their business Special Occasion?? Other items which are not returnable include custom orders and sale items. Mine was neither of those. What they did instead was give me an in-store credit. This is NOT a refund! Moreover, this in-store credit was not clear whatsoever (by design). I see from reading reviews on Yelp and Google that this Bait and Switch is a common practice of this company. I called to explain and refuse the store credit in lieu of a return. what I got was a "One-time exemption to our accounting office for a refund minus a 25% restocking fee". Bait and Switch at its finest. Please investigate this company. They are purposefully unclear about their return policy and consequently ripping off unwitting customers.

Worst shopping experience ever encountered. I bought two dresses, received only one. After numerous attempts to reach out to a conclusion, I was given promises unfulfilled , all a waste of time, you are dealing with a con business. They charge me for something I never received. They doctor the weight on package so they can falsify any claim against them.

Very dissatisfied with service. They advertise hassle free returns but do not say that they will not give credit back to your card but rather store credit. I would never have purchased anything from them if that was the case. I ordered 2 dresses because I wasn't sure how they would look on me. I kept one and wanted to return the other. They now tell me that I am stuck with a store credit of close to $400 from a store that I do not want to buy anything else from. I found out about the limited return policy once I received the email with the return label.
I am communicating with them but they are slow to respond. When I call I can't always get through. Very upsetting experience.