CoutureCandy.com

The merchant sent some of the swim pieces in the wrong style, which made me unable to piece together a swimming suit for a vacation. The merchant provided me with a prepaid return label so that I could return all of the items, however, lost/misplaced/mixed up my package with someone else's. When trying to resolve this matter over email or over the phone on multiple occasions, half the time the merchant claims that they did not receive anything at all, other times they admit to receiving a package with only 2 items out of 6 that do not look like anything from my order. In short, they refuse to refund my purchase.

I have filed a dispute through my credit card, however, I was out of the country when the bank asked me for additional information. When I came back from abroad, it was too late to send the requested information because the case was already closed in favour of the merchant.

I further tried to resolve the issue with the merchant. The op***tors promised that someone would investigate this further in the warehouse and would contact me in a few days, but I waited for weeks and never received a call. That happened 3 times.

I still have no merchandise and no refund.

Like many other reviews, BUYER BEWARE. Should you decide you do not want the dress - for ANY reason (fit, color, sizing, etc), they do NOT offer any refunds for returns, and their return policy is absurd and designed to cheat you out of the full return credit. I needed to return two dresses - and I understood that I would only receive store credit. However, you need to return them within five days, or you get charged a 25% restocking fee off that credit. What they don't tell you is that they won't give you the information you need to return the item!! I have called twice, emailed twice, and I am still waiting on a return address or return label. Therefore, they have made it impossible to get the dresses back to them and I will be charged the 25%. It's a ***. These dresses are available on MANY other websites for the same prices with a much friendlier return policy. By all means, please use them!

I purchased a dress for 278.00 and ordered online from Couture candy because they advertised free shipping and easy returns. I received the dress and it was not right for me. I returned the dress the next day via ups and payed $20.00 to send the dress back. They acknowledged receiving the dress and stated they would only give a store credit. I emailed back and let them know I would never purchase anything from them in the future. I have requested a credit on my credit card.

1. Gown didn't look like it was brand new.
2. Was not able to use the gown, returned it asap and got an email that I have a store credit.
3. They are not clear about refunds when I emailed about refund back to my account, the email response did not entail that there it will be a store credit instead of a refund - very tricky.
4. I could have sold the dress myself and got my money back instead of getting a store credit which I will not even use - this is how they get you.
5. DO NOT ORDER FROM THIS SITE!

I ordered a dress online, received it, did not fit and got a quote from my seamstress to alter it was too expensive. I followed all the companys instructions and returned the dress in new unworn unaltered condition in the same packaging I received it in. They emailed me that they received it and would issue a store credit. The instructions I read to returm did not say I would not receive a full refund to my card. Thos is terrible to scam people. I want a full refund immediately, not a store credit.

I received the dress and tried it on. It did not fit and I immediately repackaged it in the same box and contracted the company for a return code. They told me they would charge me $125 to return the dress. After several phone calls they agreed to 10% of the $500 dress however I needed to send it back Fed Ex 2-day air WITH a signature required. I did so and sent the company the fed ex label and confirmation.
When the package was delivered by Fed Ex two days later no one was there to sign for it and no one has returned any communication since. If Fed Ex send the dress back I'll have to pay to send it to them again. They need to get the package and return my money.

I returned an item, which was received by Candy Couture 5 weeks ago today. They still have not issued a refund. I have emailed them repeatedly as well as called several times. No one is willing to help. They ask for my patience and say they will call back within 24 hours and they never have called back once. The manager is never available when I call.

This site is priced perfectly! The Jovani dress was priceless on and I felt like the queen of the ball

I ordered 2 dresses for my son's wedding. I did not like and am trying to get a RMA number to mail back. You only have 5 days for a refund. No one responds to email and will not answer phone. I have about $800.00 invested in these dresses. Bad customer service.

They sent me the wrong size dress. They’re exchange policy clearly states that if this happens they will exchange the clothing for the correct size. I have called multiple times and followed all of their guidelines and they still refuse to exchange the dress I bought even though it was their fault I was given the wrong size.

Had a terrible experience!!! I ordered a designer MNM Dress. I should of realized when I tried to call and talk to the company a few times; I was put on hold forever. I needed to talk personally to someone as I wanted to find out about the fabric of MNM 2426A. The dress was shown in a beautiful gold and metallic highlights in fabric, which was no longer available in my size, however it was also offered in Black. My question, was the black dress the same fabric as the gold with the metallic highlights. I was assured it was. This was my first order to this company and I qualified for a 5% discount, but if I took that and the dress did not work, I would be charged a restocking fee. Paid full price for dress! The dress is delivered and it is not the fabric I asked about, but solid black with cheap looking black and white beads in bust area! I didn't even unpack the dress, but asked for an RMA to return the dress! I was told I needed to send pictures and that tag had to be shown!
So I took the dress out of bag, took pictures, but you couldn't see the beads good, so I tried the dress on and had my husband take a picture and placed the dress back in plastic bag to ship back! Yesterday, I got a email stating that they were shipping the dress back to me and would not refund or exchange dress! Supposedly it had water spots on the inside and out, in which I was no where around, it was dusty as the train must of picked up fibers from the static of off white carpet and it had deodorant stains in arms! It was a black dress and I was very careful about this!
I do not know what happen between their inspection and my sending the dress back, but this is one company not to be trusted! I agree with one of the reports that they are desperate for sales!
Are they telling you if you order the dress you can't try it on!!! What happens in their shop when one walks all over trying dress on? I have ordered from this designer before, only different company. The company I normally buy from did not offer this style. I will never stray from that place again!!!
Bernadette

I have couturecandy.com store credit(it is valid until 09/30/19) I would like to use to purchase an item. Their store credit policy clearly states:

" Your store credit can be used on any product and are valid for six months from issuance. To use your store credit, simply sign into your account, and checkout as you normally would. At the payment step of checking out, your store credit will automatically be applied. Items purchased with store credit as payment are final sale and non-returnable"

I tried to use my store credit online but it did not applied the store credit automatically, so called. The cust. service rep. told me, I can't use my store store credit for summer sale...
I searched whole site but did not find any info about it, tried calling back but nobody would answer, emailed and no respond.
I believe, I should be able to use my store credit for any product, regardless if it is on sale or not. This online store has very unfair
return/exchange policies, but even those policies do not explain why I can not apply my money to any purchase I choose

I have bought countless dresses from this web site and all the times, I have appeared like a Queen, very distinguished . The quality is super and the style too. I give them 5 stars!!!!!!!!

The dress we purchased for Prom was an excellent quality, well made, and very easy to tailor. The dress arrived in good condition and the shipping was fast. We had no issues and even received a call asking how the dress worked for us! We recommend Couture Candy .com and will be back!

I ordered two dresses from this company, that advertised a refund policy of 5 days - the customer has 5 days to request a RMA# and to return the item back for a full refund. I called and emailed for an RMA # and they claimed I would have to pay a 25% restocking fee. Its a gown, in a plastic bag - what is the restocking fee for, and regardless, it was never disclosed. These gowns weren't inexpensive either, both amounting to restocking fees of over $300.

Their customer service is abysmal and they are scam artists. It's completely unprofessional and horrendous what they are doing to customers.

Everything was as advertised. The delivery was prompt. We were pleased, and my daughter was happy as well. Thanks, CoutureCandy.

After placing an order for 2 dresses for my daughter's wedding, it became apparent that located obscurely on this company's website, they do not refund your money for returns for most of the items for sale on their website. After making my purchase, I realized you have to look between the LARGE print Easy Returns, Free Shipping, Great Customer service to see the very small "returns only on select items" which at the time I purchased was for jewelry and non-sale items. That was the month I ordered the dresses... Now on their new updated website, it looks like store credit is the only refund that they are offering. You must ship back after receiving a RMA from them within a 5 day period which is impossible because they stall in giving you one.
After repeated requests for a refund to my CC, which J *** and Angela (employees)and their accounting dept agreed to as a courtesy to me, I have no dresses (returned in perfect condition to them as requested) and am out over $800 in charges on my credit card. Please PLEASE do not order ANYTHING from this company - Their customer service is the worst I've EVER experienced! They do not care about anything other than ripping off consumers with their fraudulent website that HIDES their no refund policy.

Called Couture Candy prior to purchasing a $400+ formal dress to understand and confirm their return policy.
During the call (we have audio recording), their sales agent said "if dress returned within 5 days, we would receive a full refund".
We returned the dress (size did not match description, dress had no brand tags, size tags or any labels) within required 5 days and received confirmation from seller of receipt and excellent condition.
Seller (CoutureCandy.com) then switched from "full tefund" (which means returning of funds to original source of funding...for example credit to bank card used for purchase) to insisting they could only provide a "store credit"
This is not acceptable to only provide a "store credit" after we followed their instructions completely to achieve their promise on phonecall prior to ordering of a "full refund".

CoutureCandy.com agents have not agreed (after many attempts at resolution) to provide a refund of our money.
They have continued to stall and have not provided ANYTHING. They have the dress AND our $435. That is called THEFT.

I have had a nightmare of an experience with CoutureCandy. I called them before placing my order and was assured that I would be able to return items (I ordered the same dresses in two different sizes, why would I want to actually keep them all?). The nightmare started once I received the dresses and then needed to return. Following the instructions and getting the proper form was difficult. Once I returned the dresses they then informed me I would have a store credit. Once I was able to get in touch with them they then demanded a 25% restocking fee in addition to a "handling fee". I contacted my bank to dispute the charge while I worked this out. They agreed to a 20% restocking fee, plus handling fee. Several weeks later, still no refund and because I had entered into a dispute with my credit card, they refused to issue the refund.
I don't know exactly where I will end up in all of this but my bank has advised me to no longer communicate with this business. They have had previous experiences dealing with CoutureCandy.
If you are looking at their website and thinking this may be your dream dress, run run run the other way. This business is a total internet sham and should be shut down.

Very bad experience dealing with Couture Candy. It was never properly disclosed that expensive dresses are not returnable. They only give a store credit with large deductions for handling charges. I DO NOT RECOMMEND PURCHASING ANYTHING FROM THEM.