CoutureCandy.com

DO NOT BUY FROM THIS COMPANY. Bought dresses for upcoming wedding. They were cheap and fitted poorly. When returning -- so called partial credit would be given. $800 for a site I don't want to buy from. Flash forward 12 months -- thought I would look and see if there was something I could fine to use my credit. My account shut down. No credit. Total loss of $800. No one answers the phone. This is a total scam company & they are getting away with it. BEWARE!

I would give ZERO stars if it was an option....
BEWARE OF THIS ONLINE WEBSITE! I wish I had seen the other reviews before buying anything from this on-line shop. In short, my experience is similar to the others-the worst ever. I ordered several dresses, as it said that they were returnable. However, they are returnable only for store credit or gift card and they hide this on a separate page way down on that page in tiny print (rather right on the page where you're shopping) so it's easy not to find. They make it very difficult to return anything- you need to request a "return label" emailed to you but they don't answer your emails or when you call for this. One dress I bought said it was returnable and when I requested to return it (and they eventually sent me the "return label") they then changed their mind voiding it saying the dress was on "final sale" and was therefore not returnable. THAT WAS A LIE- it did not say this when I bought the dress- they changed it on the site from returnable to "final sale" after they apparently had made a mistake on their site. They have NO CUSTOMER SERVICE- when you call no one answers and they are not opened on the weekends. STAY AWAY.

The dress is great, it looks just as it does in the photo & the fabric is high quality. I had an Issue with the size only due to my daughter being a size 0 with a size 4 booty. Customer service was more than helpful with getting everything fixed and making the dress Perfect. It was also Shipped quickly.

I wrote a long review prior to this one and my faithful Samsung S6, suddenly lost it! Sorry! in a nutshell, my experience with CC was excellent. Peachy? She was excellent! Personality, thoughtful, concerned, and oh so kind! Issue with whether the dress would arrive on time or not. Peachy worked it out and got the dress here on time! The dress is lovely and the price was just right! I thank God for what He did because I was in a bind. I would recommend others to CC without hesitation. THANK YOU, THANK YOU. THANK YOU. Sincerely, Teri McGlover

I ordered a dress online from their website for $209. I have never received anything and my credit card was already charged. Based on their processing time and shipping time chart on their website, I should have received my dress already. I tried various times via email and phone calls to their 1-855 number to cancel this order and they have given me the runaround by saying the order is "in processing" and cannot be cancelled.

I am an attorney for the government so I know a scam and and unethical business when I see it. They should be investigated.

We ordered a prom dress for my daughter. We ordered it in a size 2 and they sent it in a size 0. I had to request a return label. They asked me to take pictures of the dress and send to their email prior to returning. We complied with all of these requests. The dress was never worn and returned in the same condition it was sent in and the tags remained in place. They received the dress back on the 22nd of April. When I called last Wednesday to asj them why the money had not been refunded I was told that the dress had to first undergo inspection and that could take from 3-5 days. I called back yesterday and they told me that it was having to get cleared through their accounting department which would take 24 hours. I got a second email this morning telling me that the dress was still being inspected. There was no mention of the accounting department in that email. Today I called back and they told me it was in the accounting department. I reminded them of the 24 hours they had discussed with me and they said it could take up to 48 hours. This refund process has been exhaustive and I still do not have a refund of $290.00. They would not give me access to voicemail or contact info for the owner, supervisor, or their legal department. I have been told that the supervisor would call me back today but so far that has not occurred. They have had the dress back in their possession for 8+ days now and I still do not have a refund. I have wasted time corresponding with them and have no refund to show for it. I would not recommend this company to anyone.

Deception extraordinaire! This is the most unscrupulous company I have ever dealt with. Shame on me for not reading the fine print in the return policy, but I don’t understand how they get away with it or stay in business regardless. I purchased two dresses and used a 5% off coupon advertised on their website. Of course without trying something on when purchasing online, in 2019, you’d expect to be able to return or exchange no problem...silly me! Their return policy and process is an abomination. They lure you in with discounts and then tell you that if you purchase a discounted item they deduct 20% of the value of your purchase for restocking and will only give you store credit. In the meantime I had ordered the correct size and expected them to treat it as an exchange. Nope. They deducted the fees and issued me a store credit. How many gowns do I need??? Just one is the answer! So now I’m $1200+ dollars in the hole not including the other dress I ordered that actually fit. When you actually do return something they deduct the shipping charges and then after many days issue an RA and then you have to follow very specific instructions about notifying them and taking pictures and writing the number on the box...absurd! I filed a dispute with my CC company to no avail. After all this they are now not responding to me at all. They still owe me the store credit for one dress which was returned months ago in perfect condition. I’ve never wasted so much time on fighting such asinine, corrupt practices. If they had reviews on google this wouldn’t happen. I felt like they were intentionally and opportunistically trying to make extra money off the fact that you won’t know if the dress fits until it arrives. At this point I just want my store credit at least so I can purchase something before my other store credit expires, but as I said, they are now not responding! I will NEVER deal with this company again after that and I hope people catch on to what they are doing and they get sued or go bankrupt.

I purchased two dresses from Couture Candy. The website indicated that "this designer dress is completely returnable." I was unsure what size, so I ordered two of the same dresses, one in size 6, the other size 8. When the dresses arrived and I opened the box, I realized that the mesh panels on the side were totally see through, inappropriate attire for me as the mother of the groom. I called immediately (3/2/19) to initiate a return and was told that I would receive a store credit that was only valid for six months from issuance. I waited three days for the RMA and return label (mind you, returns beyond 5 days from receipt are subject to higher and higher restocking fees!). I was informed that the RMA and return label had been sent to me on 3/2/19 - at least this email had an RMA. I sent the dresses back with the RMA provided (#10***2). On March 9, 2019 I finally received an email from them that DID have return label, but by then the dresses were already en route via UPS. Both dresses were received at their warehouse on March 12, 2019. To date, I have no store credit. I went back on their website and they indicate in their return policy that credits are applied to your account automatically - I do not have an account with them. Yesterday I contacted them by email to ask about my credit but have not heard back. Count your blessings people (those of you who are only out $200, not that $200 isn't a loss) but I'm out $396.00.

If I could leave a ZERO STARS I would. Us consumers should place a class action suite against the company for fraud. I had a recent similar incident inwhich a dress I ordered online arrived only to be too big by appearance only (its important I state I did not try on the dress) as well as the sheer mesh part did not compliment my skin tone. I am a brown skinned woman and the sheer is made for a Caucasian woman.
I followed their procedures thinking and believing based on what I saw when I went to purchase the dress, that I could return it for a full refund. They responded saying I coolant get a full refund based on some policy that you cant even see or find when you go to check out. They said I could keep the dress to have it altered, to which I replied in a future email wasn't even the main issue, or that I could return the dress but I would have to pay the return postage fees. They asked that I take a photo of the dress. I took front and back photos and a close photo of the tag. This was a dress that cost close to $700. I was guaranteed a gift card following the return of the dress and a quality inspection.
So I thought ok...no problem! Ill get the majority of my money which was $657 and some chang, and that was fine with me. I needed the dress for a wedding and was going to use the card to purchase a dress once again from their sight having purchased 4 dresses in the course of 2 years, and this was the first time I have ever had to return one. The dresses I have purchased have all been over $500...not cheap and I work hard for my money.
Three weeks go by and I have not heard anything about the refund, I call and the same exact woman says that the dress is going through quality inspection to call back in a week. Call back in a week, get a guy who I cant fully understand and he says that the dress is once again going through quality control and I tell him that I have been waiting for 3 weeks and need to use the gift card to purchase another dress with the gift card. He puts me on hold. Says that he will prioritize the inspection and I should get my refund in a few days.
I am sent an online gift card that says denied and is crossed out. I then get an email a day later saying that there was a stain on the dress and that they would be returning the dress to me. I am of course upset because I never tried the dress on. I sent an email saying that I was appalled that they would lie and if you see this so called "stain" photograph, there is nothing there...absolutely nothing.
I called and got this same young lady for now the 5th time and asked to speak to her manager who was of course in meetings and would get back to me. She never does. Yesterday, I sent them an email stating that they had 5 business days to reply with a solution or that I would be taking the next step, which is going to LA, and taking Couture Candy to small claims court to file false advertisement charges and to recover my expenses.
Im really upset in that I will now have to search elsewhere for my event and evening gowns in that this experience has caused me to never ever shop at this site again. I hope the Revdex.com makes something of the over 100 complaints to this shady company.
California resident

This company is not upfront with customers regarding returns and refunds. They write “sale items,dresses, jewelry are not included” which made me believe they were talking about sale dresses! Because why would a regular priced dress not be part of a dress companies general return policy? Apparently at the bottom they tell you they will deduct 25% of the cost regardless of the reason for returning or give you store credit. Thay will also deduct an additional 10% if your shipping does not get it to them by 5 days, which adds up to 35%. Then they deduct another approximately $20 for shipping, because the 35% was not enough. By the end of all the deductions for returning, you are out about 50%! For an expensive dress, that can be hundreds of dollars! Their general return policy should literally be the return policy of what they generally or typically sell - formal dresses!

They also refused to cancel my order claiming it had already been shipped, when they didn’t send me a shipping confirmation until AFTER I requested a cancel. I tried to cancel because it was taking too long to ship, and they didn’t get my email in time, nor did they respond.

This company is deceitful and making a huge profit off customer returns.

I ordered two different sizes for two different dress styles from CoutureCandy for my upcoming small wedding. This company is involved in deceptive trade practices. They advertise that an item is returnable but fail to add that it is returnable "only for store credit" realizing that the typical buyer will only click to another page to get that information if the item needs to be returned. I ordered two dress options that were over $1000 in total. They arrived in 3 different shipments spread out. In addition to only getting a store credit, there are fees associated with the return to insure they keep as much of your money as possible. Since my shipments were split - now I have to pay for multiple return postage charges as they give you only 5 days ( from the time they issue an RMA) to receive the shipments back at their location before they hit you with additional restocking fees. They bury things in their return policy to mislead customers. I want a full refund to my original form of credit card payment.

I Ordered a dress online on March 25th, 2019. It's Monday, April 8th, and I still have not received the dress. I contacted Couture Candy and the customer service representative informed me that the dress may have been delivered to a wrong address in British Columbia. Couture Candy's computer system had 2 different tracking codes in the system. I contacted UPS to see where the package was located to no avail. I ordered and paid in good faith that I would receive my product. It has been nearly 2 weeks and I am out of $297 not to mention, I do not have the dress that I ordered online.

BUYER BEWARE. Awful service, item not delivered as promised.

March 12, 2019 I ordered a prom dress for my daughter via their website https://www.couturecandy.com/ .
On March 13 my credit card was charged $378 for the order. On the same day my card was charged, I received an email message stating the dress would be shipped "once we received your confirmation about the billing and shipping addresses. We look forward to your reply within the next 24-48 hours but failed to response regarding this concern will have your order c***led and will be forwarded to our Accounting department for refunding."
I replied to the email on the same day MARCH 13 confirming the addresses.
I never heard back from the company so I called on March 16, 17, 18. No one every answered the phone but I was able to leave a message.
On March 18, I finally spoke to a staff member who stated they never received my reply email and gave no reason why phone messages were not returned.
At this point according to their own email message (which can be provided as proof), my order should have been c***lled and the refund should have been sent to the accounting department because they supposedly had not heard from me within the allotted 24-48 hours.
Instead, I was promised shipment of the dress would happen within 48 hours of March 18.
I again had to start calling the company on March 21 because the item was never shipped.
I left messages on March 26 and March 28 and never received a call back.
On March 28 I placed a fraud complaint with my credit card company and demanded a refund. It took my credit card company a few days to get a hold of the merchant.
Instead, of refunding my money, they shipped the dress on April 3 and the package was delivered on April 4. 23 days after I placed the ordered, it was shipped only because they received the disputed charge request from my credit card company. I now have to figure out how to return the package for my refund. Awful company to deal with; their customer service is non-existent.

I ordered a dress for my daughter from Couture Candy on a Friday evening. The following day I decided to cancel the order as I was unsure the dress would fit her (eventhough I used the size chart to make the purchase) and I did not want to get charged a restocking fee. I tried to call them on Saturday and Sunday to stop the order from shipping, as I had not received a shipping confirmation yet, but was not able to get anyone on the phone. I sent an email Sunday evening, no reponse. Monday morning I tried to call again and was able to leave a voicemail. Not able to reach anyone on the "existing order" line, I figured I would try to reach sales instead and finally got someone and was replied back to via email after the phone call. I was told the dress was already shipped out and I would have to take a credit. I argued that I wanted a refund as I tried to reach them to cancel the order and it was not my fault I couldn't reach someone. After arguing to no avail I gave up and said maybe the dress will fit and this will be over. I get the dress and it's too small...now I'm stuck with a credit of $258 and they also want to charge me a restocking fee of 15% and deduct shipping and handling fees. I argue the restocking fee as I originally tried to cancel the dress. I did not want a credit and I figured they would not deduct shipping and handling if I exchanged for another dress from same vendor next size up. They wave restocking fee, but deduct around $25 from the refund for ground shipping and handling??? I left it alone as I wanted this nightmare to be over with and was hoping the next dress would fit and I'd be done. I get the second dress and it fit smaller than the first dress...my daughter could not even lift up her arms. At this point I'm done...I had to return this dress and I knew they were going to keep giving me less and less money back. I return dress, they wrongly deduct 25% off refund stating I did not place RMA on return and they deducted around $40 for shipping and handling.

We found a dress for my daughter's prom on Candy Couture. We could not get the size chart to come up on our computer so we called customer service and were told to order the dress one size up as it ran small. We ordered the dress in a size 10, my daughter is a 6/8 normally. The dress came 4 days later, she tried it on and could not get the back of the dress together enough to zip it up. I sent an email that evening and called the next day, the woman who answered had a very heavy accent and kept telling me they would exchange the dress for a size 14. Prom was in two days, the dress would not arrive in time. I told her I wanted a refund but she kept saying no refund, only store credit and that she would request a return merchandise label to be sent in 24 to 48 hours. I questioned her on the 5 day limit for full returns, she laughed and said not to worry, we were exchanging.
There is NO REASON this company should withhold a refund for a poorly sized dress. I want a full refund. The dress has it's original tags in tack; in the original packaging it came in and I would appreciate receiving a full refund.

Advertised in a deceiving way the return policy. Then included in the box a phone number and email for returns. I tried for a couple of days to call the number provided and the number on the website with no answer. Finally emailed with no response. Called again the next day and of course they answer and say I am past the allotted time.

Let me preface this by saying I am not a first time customer. Last year my mom + I purchased a dress from this company after asking for a picture of the dress I ordered in a color not pictured and not getting it, but was pleasantly pleased with my product and decided to order from them again this year. I saw a prom dress for $290, and the picture of the dress was not the product I received and it did not fit so I tried to call Couture Candy multiple times and got no response, as well as email them internally from their website claiming they respond within 24 hours, and then later directly emailed their customer support team. I did not get a response for 4 DAYS, delaying my ability to return the dress under their policy. The manager Beachy whom I talked to on the phone after not getting an email for several days claimed they "were backed up on emails" as an excuse for the delay in my return process, + said the return value of my dress would be "fully refunded to the form of payment originally used'. I was emailed an RMA to send with my packaged dress, + did not get a response in a timely manner like promised. I was charged ridiculous, unheard of fees that kept changing between each representaive I talked to. First a 10% fee because the dress was not returned within 5 days of receiving it, which is unfair because t would have been in their warehouse had they responded sooner. Then a 25% restocking fee for nothing. And then finally a 20% fee for having no RMA, yet I have images of the box being shipped out with it. I talked to Jen and Beachy over several days and hours of the past month and I am furious. I was promised by both of them I would have my money back in my account by last fri 3-29 , yet not a single dime has appeared in my bank account. They do not answer their phones, and their lack of care for their returning customers is outrageous. I have been unable to purchase a prom dress for my dance this month because I have been waiting on my $290 to be put back into my account like promised

Couture Candy is currently advertising (www.couturecandy.com) that they have an A+ rating with your organization. That is untrue according to your posting today. Please correct them so that others will not be misled as I was. They are not reachable by email and when you call, you must press to find out that you are about to get penalized a whopping $25 shipping fee each way that you did not ask to be expedited, AND a "handling" fee. Many customers have written the same complaint. What is the most effective way to warn others and file a complaint about their scam return policies? They are not a storefront at the address they claim and the p***t company phone number isn't real. Based on their practices, I fear a merchandise exchange will cause me to lose my $298 so now I am stuck with a dress I could have ordered from many legitimate businesses with honest policies who do not make false claims about their Revdex.com rating.

I was almost a fool completely. I was only half a fool so far. I am not done with complaining about this company. I reported them to Xavier Becerra Attorney General State of California. I bought a Kenneth Jay Lane Pave Double Row Flame necklace. I was going to return it until I found out when emailing them for a RA number that a store credit is given. This necklace cost $990. After finding this out after purchase I did then did investigating. The label to return the item was address to ***, Couture Candy, 20 West 37th Street, 2nd floor, New York, NY 10018. Why after being surprised by other websites I didn’t have my head examined. If I purchased the item from the CZ by ***New York website, they issue a 100% credit to the credit card used. If you see an item on the Couture Candy website find it somewhere else or forget you ever saw it. The merchant will cheat you once you purchase something. BUYERS BEWARE

Was told I could return a gown ($458) for full refund within 14 days by calling for a Return Merchandise Authorization (RMA) when I ordered the gown. E-mailed for a RMA less than one hour of trying the gown ordered on. Called and called the following day after receiving the gown before finally speaking to a representative. Now I can ONLY receive a store credit or return the gown within 5 days of receiving the gown—they can’t even get the RMA to me for 24-48 hours so will have to pay for overnight shipping if I don’t use their label—minus 25% for re-packing fee, minus Return Merchandise Label, minus Return Cost. Misleading return policy on their web-site!!! NEVER BUY FROM COUTURE CANDY! EVER!!!