CoutureCandy.com

The company is involved in deceptive trade practices. They advertise that an item is returnable but fail to add that it is returnable "only for store credit" realizing that the average consumer will only click to another page to get that information if the item needs to be returned. The merchandise is of very poor quality. I ordered a dress that was over $900. I received it with no tags attached to the dress and the material was so cheap, it actually irritated my skin. In addition to the store credit, there are fees associated with the return to insure they keep as much of your money as possible.

Oh Couture Candy- I wish I would have read these previous complaints before I ever decided to order my daughter's prom dress from you. I did check that you were a legitimate website. I checked your return policy, the "general return policy" and took it at face value. I took advantage of their 5% discount because who doesn't want to save money? Dress arrives, it's too short. I initiate the return process right away. Did not hear back after three emails. Made a phone call, spoke to a woman in customer service who was difficult to understand but I thought she said that I would be receiving a return authorization by the end of the day. I did not, it was two days and countless emails later. Along with the return authorization, I learned that I would not be getting a refund because I used a promo code, further down in the return policy says a store credit will be issued minus numerous fees. By now I am disgusted. Have you ever in your life never been able to return something because you used a promo code? So the cost of the dress, $282, once returned, minus fees (20%, plus shipping both ways) will be "given" to me in a store credit. Sure makes a person want to buy something else from this store. And they get away with it because they disclose this "policy" and I checked a box. They always wish me a great day when serving their pathetic policy. So now I am out money that I budgeted for my daughter's prom dress. Think twice before ordering from this company because their return policy is impossible. I have ordered prom dresses from other sites and have been able to return them for a refund. Whatever you do, do not use the promo code!!!They will find a way to keep your money. Unethical with a smile because they get you in the "policy"....282 dollars is a big deal to my family. Hope you feel good about your policy.

I bought a dress from this company for $319. When I received the dress, I realized it wasn’t as perfect as I envisioned so I decided to return it. Customer service helped me up until they received the dress. I received a refund for $187 (in store credit) despite buying it for close to $130 more. They explained I would be given a 10% penalty for returning the dress past the 5 day window. I was expecting a refund of around $280. After receiving the notification of my refund, I immediately emailed the company asking why it was so low and never received an answer. I’ve called 6 times over the course of two weeks and never once spoke to an actual representative. I emailed 5 times over the course of a week and was never responded to.

I ordered a dress from this company and when I received it on February 18th glitter was falling off everywhere and it could not be worn. I called to discuss a return/refund on February 21st. I was given 3 options of returning the dress for a refund less shipping charges, returning the dress for store credit less shipping charges, or keeping the dress for a 15% rebate. They asked me to email them a photo of the dress, which I did. I did not even try on the dress as there was so much glitter falling off it was making a mess everywhere. I chose to return the dress and used the return shipping label they sent me. The dress was received by them on February 25th. I called to make sure it was received by them and request a refund. They then told me they cannot issue me a refund but only store credit. They told me this, AFTER I had already sent the dress back. I do not want to do any more business with this company so I would like the refund they told me was available to me in my first call to return the dress on February 21st.

When I ordered from this website, it specifically stated that some dresses are returnable, and some are not. It also stated at the top that money is refundable to card. This gave me the confidence to order, knowing if the dress doesn't fit or is poor quality I can return. When the dress arrived, it
didn't work for me, so I called on the same day for an RMA. This is when I found out I should have
read the small print! I paid $229.00 and found out that they were only willing to give me back
$136.90 in the form of a store credit, which is of no use to me, or $79.65 if I want a monetary
refund. This is due to label charge, freight charge, handling charge, 20% restocking fee, and 25%
penalty for the privilege of getting your money back. The list goes on and on. They told me it clearly
states that dresses are excluded from the refund policy, if I refer to the terms and conditions...
They just kept repeating that line over and over. They are very clever in their practices, to give
customers a false sense of trust. At the end of the day, I will loose $149.35, from a $229.00 order.
I have never ever had such a problem with any other company! I feel like I learned a very expensive lesson. I am filing this complaint because I don't want anyone else to be mislead, and loose their hard earned money.

I ordered a dress for my son’s wedding from this site after carefully checking measurements and a statement on the page that read *this special occasion dress is returnable*. When it arrived, the dress wouldn’t even zip. The measurements were off from their chart for this designer by over 5”. I then checked the designer’s website and according to their chart for the dress, a size smaller than I ordered should have fit so I suspect the dress is a fake. I then emailed customer service to obtain a RMA as per their website immediately as I only had 5 days to return. After no response to my 1st or 2nd email I called their customer service number. Not only did nobody answer, but there wasn’t even a recording for a message. It just rang continuously. I had a sick feeling so I looked the company up and saw all the warnings that this company was a scam and nobody had ever gotten their money back. They’ll ignore you until the 5 day window has passed and then charge you fees in excess of 50% of the price you paid and say they’ll put it on a gift card (which most people reviewing said they never received) I feel like an it because I usually research a company I’m not familiar with before I purchase. I am hoping my $310 is not lost for good or more accurately, stolen as they have manage to ignore me for 5 days.

Ordered a dress from this company on 2/5/19 at approximately 7:15pm eastern standard time. I received an email stating my order 4599 was confirmed and would receive an email when the item shipped. My credit card was charged on 2/6/19. I called the company on Friday at 2:37pm est inquiring as to why the item had not shipped. Not given a real reason except still processing. After hearing nothing all weekend I called again on Monday, Feb.11th at 6:47 pm. Told again waiting on warehouse to process the order. I also emailed on Monday inquiring about my order. Called again on Wed and spoke to a Jen at 2:51pm est. She told me she sent an email to the warehouse who fills the order. I believe she stated she would keep me up to date. She asked me when I needed the dress. I told her I needed it by Monday, 2/18. She said ok. Heard nothing so had to call back on Thursday and spoke to Jen again. Same run around; she still had not heard from warehouse. On 2/14 finally received answer from the email sent on 2/11. It stated the order is being handled by order fulfillment team at a high priority. Today, 2/15, I received an email stating they are issuing refund because the warehouse just now discovered the dress does not meet their quality standards and canceling my order. I called customer service and asked why they lied to me for over a week about the dress. I asked why they had the dress for sale but suddenly could not deliver. Tess from customer service whom I spoke with today is the head of customer service according to her when I asked to speak to manager. She had no answers for me but basically read from script. She gave me the name of Maria who would be contacting me but giving me the same answers. They have customer service people who lie and put a product up for sale illegally. I am now left with no dress and the company still has my money. No mention on the website of dresses having to pass quality test before shipped to customer. It will take 5 to 7 days for a refund.

Return policy is needlessly complicated and does not explicitly state that only store credit will be given for dresses/jewelry returns unless you scroll way down on the page. I bought from them thinking I could return the two dresses for a full refund ($207), but they are not allowing me to do so. They issued me a store credit today, for a completely random, unexplained amount of $146.46. I'm unhappy with the service from this company, and unhappy that the customer service agents haven't tried to make this right for me. It's one thing to bury things in your return policy to mislead customers, but it's another thing to then not explain why they received less money than expected.

The Company sent me the completely wrong items and when I requested a return (after trying to get a hold of them 2 days via emails, calls, and online chat) they refused to accept my return with a full refund.

This business has a return policy that doesn’t allow for refund to one’s credit card or cash. Instead, they refuse refunding via the consumer’s method of payment and issue credit in the form of a gift card that expires after 6 months and requires that what ever you purchase and apply the gift card to MUST BE of equal or more value. I ordered a dress from them and when it arrived, it did not fit. I had to contact their customer service rep “Jen” who grilled me as to why I would return it and she wouldn’t readily send to me a return item label until I threatened to call my credit card company and request they stop payment on the dress. I ended up ordering another dress of lesser value and ended up having to purchase 2 necklaces to add to the gift card refund and in all was forced to spend more then I had a tipster to begin with. Yesterday the 2nd dress arrived. It’s box was beaten up, torn and the garment plastic was wrapped open. The dress appeared to be okay but upon closer review, there is a 3”inch wide stain on the back of the dress. I promptly contacted Couture Candy with a detailed email along with pictures of the box, the garment bag and the stain and they are denying that they can see the stain. They want another picture to “forward this information to another department to support the claim.” I have made myself clear that I want to return the dress promptly want credit to my credit card, clearly they do not want to do either. There are numerous complaints in Google of similar situations. Clearly their business practices are in their favor and not consumer friendly.

I have emails proving that I tried to resolve my account and use my credit and they even stated that they would offer to re-instate the credit back into my account yet they never did it. I am happy to share the emails, I simply wanted the change to use my credit of close to 400.00 as I had purchased and spoke to an agent about trying two prom dresses for my daughter and being able to return one of them or I would have never bought both. Regardless, I have emails from the manager, Maria stating they will correct the credit as I had tried to use my account within the time frame and it was not working with my old log in. She said she would re-issue 1/2 of the credit immediately, and if I sent proof I tried to reach out to them (which I did) they would re-instate the credit. They basically stole from me, I returned the dress and couldn't even use my credit and tried to reach them numerous times. I simply am asking for my full credit to be re-issued into my account and for them to let me use it and reset my password. Thank you, L

on December 15th I place an order with CC and paid for 3 day shipping. I ordered 4 dresses $623.95. I needed them for a NYE party and I was leaving my home on December 24th for Florida so it was important to receive all these dresses in 3 days so I could pick one and send back according to their unfair return policy. The first dress was delivered on December 19th. The other 3 was suppose to be delivered at same time. The second dress arrived December 20th. I immediately returned the Alyce Paris - 60293 Classy Long Sleeveless Jersey Mermaid Gown.

I decided to keep one That I did not particular like and have it altered, because the other 3 did not arrive in the 3 day window and I had no choice. See email below:

Tessa, Did you see the rest of the dresses are not being delivered until the 27th? I paid for 3 day shipping. I will not be home to accept as I am going on vacation. Now I have no dress for NYE!!!!!!!!!!!!!!!!!!!!

How am I suppose to get these back timely? This is your screw up!!

I did receive the dresses on Christmas eve morning. I emailed and call CC immediately to get a RMA (per their policy) for a return. The customer service rep did not get me one until January 4th. See below:

From Subject Size Categories Received
Customer Support RE: A shipment from order 2955 has been delivered 84 KB 1/4/2019

I kept in contact with Tessa al1 along. Out of nowhere I get a gift card for 360.00? Why?? I did not ask for a gift card. They have the dresses in good condition and they wont give me my money back. They wont even give me back my shipping fee I paid. They are practicing unfair business practices. Why are they allowed to not provide me a refund. These people are horrible and rigid. I asked for a manager to call me weeks ago. I have a good email trail of communication. If they cant get their product to customers in 3 days why should I be penalized? And if they cant get a return label back timely to meet their 5 day deadline that should not be my fault.

When trying to return my item, the customer service professional tried to offer a monetary discount just to keep the item. They then offered store credit and and now are offering 75% refund plus shipping and freight but will not provide the breakdown of those costs.

I am also told that if they honor the refund we cannot contact Revdex.com, or our lawyer to address this issue. I asked for documentation on this and was told my call is being recorded and a monetary refund revokes all rights.

We are very concerned with the policies and integrity of this company.

I filled a claim with my bank in September 2018 for the company Couture Candy. I did that cause I got a damaged product and I was trying to contact them via phone and email but I would be holding on line for over 15 mins and when I'd get connected the line was always braking (its not my phone cause I called several times through different phone numbers, different times). I was trying to contact them to return the item and when I did, again I'd never get a response from the company. So I disputed the transaction and then they contacted me. The merchant told me to drop the dispute cause they would issue me back the refund. The item was $194.92. I did drop the dispute and until now I haven't got my refund back fully. The merchant only refunded me $35.70 and they are now claiming that the remaining amount ($159.22) is with the bank. But then, I called my bank several times to confirm the situation and the bank always tells me that the merchant has the remaining amount. I asked the merchant to send me prove that they don't have any of those funds but they never reply me back about it. I feel like this company is really giving me a hard time not responding.

I bought a dress from Couture Candy at full price for my daughter for prom. It was not on sale and I did not use a promo or coupon code. At check out after showing the total, the company offered & automatically applied what it called a first time customer discount (it was not called a sale or promotional credit) of $20.90 off the dress, which was $418.00. Dropping the total to $397.10.

I received the dress and the color was different than advertised (it was not a soft pink but an orange/tangerine hue). I contacted them via email the same day and asked to return it due to the color not being as advertised. They said that as it was a sale/purchase with coupon item & thus they would be taking 20% my refund and only giving me a store credit - that it does not come under the general return policy due to the discount they applied. I had read the general return policy ahead of time and thought I understood it.

They are claiming that the "discount" they applied makes it no longer part of the general return policy. I feel they are deliberately and unethically misleading customers by automatically applying a discount at the end of the purchase so you can then no longer return the item without being gouged and stuck with a store credit. There must be some protection against this kind of seller?

I have MULTIPLE complaints against this company: Customer Service Issues, Delivery Issues, Refund/Exchange Issues. The dress I ordered on Dec. 3, 2018 was scheduled to be delivered on Dec. 6. My husband and I were at work when the 1st delivery attempt was made, so no one was home to sign for the package. I updated the delivery info to a family member's house, & the package wasn't delivered. I updated it again to my office address, & nothing happened. I received emails & calls from CC letting me know that there were delivery issues, & that I needed to contact UPS. Upon contacting UPS multiple times, I finally spoke with someone who started a claim. They told me my package was lost & the company needed to rush me a new dress (as is pretty standard when there are lost packages according to UPS). I called CC & informed them of all of this & was told they would get back to me. Not only did they not get back to me, they didn't send me another dress. I then incurred expenses of $238 from Rent the Runway in order to have a dress to wear for the function for which I originally ordered the dress. The CC dress was not delivered in time for my function, & when it was delivered I knew I would be sending it right back. I tried it on out of curiosity to see what it looked like on & if it would have worked. I pulled it out of the box, tried it on for one minute, saw that it was too big, & put it back in the box to be returned. After receiving the return authorization & shipping the package back to CC along with a copy of the USPS tracking receipt, I requested a full refund less the shipping charges. I was told they could give me store credit or receive 75% of the cost of the dress less return shipping & that they do not issue refunds (all in accordance w/ the policy agreed upon at checkout) Had they rushed me a new dress, I would've received it in time to exchange or alter it. They didn't. Now, they want to return the dress to me since they say it was returned w/o a "dress hand tag" which I disagree with

Ordered a dress on sale on Dec. 19, 2018. The regular price was $449, however they were offering a sale of $121.50. I placed the order and waited & waited. I called several times & they informed me that it will be sent. There was a UPS label generated but the item was never shipped. Finally I called again & they told me the dress is lost and they woyuld refund me. I explained the dress is still on the website but now at full price. I asked if they would send me another at the same price & they said NO! I feel I was taken and there was probably no dress to begin with.

I ordered items from the website based on the pictures displayed. When I received the items, they were not the same as the ones advertised on the website. Following website policy for defective merchandise, I sent an email to the customer service email provided within 24hrs of receiving my order. On November 16th, I sent an email including pictures to the customer service representatives I spoke to on the phone as instructed. On Nov 20, I received a response asking for additional pictures to be sent within 24hrs in order to support my claim. After asking for clarification about what type of pictures they wanted, I replied back with 7 additional pictures within the 24hr time frame given. I also sent in screenshots from the website of the advertised dress, "100% Authenticity Guarantee" advertised on the item, and the defective merchandise policy. Nov 27 and 28 I asked for an update on this issue and was told the company has contacted the vendor. On December 7th I requested another update because I still had not heard back from the company. I received a response that said they were inspecting the discrepancy in their warehouse and would notify me when they reached a conclusion. It is now December 30th, and I have received no other updates or information about this issue. It seems odd that a company would not be able to correspond with their regularly used vendors or warehouse in a timely manner to resolve this issue. The company sent me defective merchandise different than what is advertised on their website, they say they offer a 100% authenticity guarantee, I followed the policies outlined on the website for defective merchandise, and I have done the additional items requested of me to provide evidence of the discrepancy. I am now asking the Revdex.com to help me in pursuing a resolution to this issue as it seems that my issue is being ignored in hopes that I give up, or enough time passes that they do not have to honor a full refund to my original form of payment as I was told I would receive.

November 30th, 2018
I purchase 2 dresses once received Delivered 15th, 2018 USPS tracking number:

After looking at the dresses I notice they were too small , I call customer service and request a return label which was given and I
return Items with in the 5 days, I received an email December 28, 2018 that I am receiving a gift card Subtotal
$225.00 I WAS TOLD I WILL RECEIVED A FULL REFUND WHY ARE THEY SENDING ME A GIFT CARD. THIS IS WERONG.

Customer service is excellent, very accommodating. quality of dresses top notch