Costco

Complaint: [redacted] I am rejecting this response because: I actually asked for Lasik eye surgeryMaybe when you are assaulted in jail twice you deserve some compensation? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Costco is offering me less money than the amount disputed. The amount I am disputing is the price of each phone as shown on my T-Mobile bill. Considering all of the trouble I went through, I believe I should receive more for the interest I paid on my credit card for the months that would have been paid for. Customers should never be subject to getting swindled at Costco as I did. Costco should not be represented that way. Sincerely, [redacted]

We apologize for not notifying you that your Mother's Day gift of flowers would not be delivered on time We will be refunding you in full plus we will issue you a $credit as compensation for the inconvenience We apologize for any inconvenience this may have caused We value you as a customer and appreciate your business

Complaint: [redacted] I am rejecting this response because: This response does not reflect the leadership values of Costco HQ, because this is not the situation that happened at the Colorado Springs store This sounds like someone is trying to stay out of trouble with Costco HQ I have been in the credit card industry working on behalf of the payment brands and Costco fully knows it is not supposed to be requiring an ID as a condition of using a credit card This is why hotlines exist to report merchants that are out of compliance with their merchant card agreement Here is a summary link that provides some basic merchant information: https://www.privacyrights.org/blog/can-stores-require-id-when-i-pay-credit-card Here is the link to report merchants that are requiring an ID as a condition of using a credit card for which a Colorado Springs Costco was requiring "post transaction" to the payment brands: https://consumerist.com/2007/12/12/how-to-report-merchants-for-requiring-a-minim...⇄ I work with many merchants and franchise companies and many business owners believe they are going to reduce chargebacks and reduce fraud when they are playing police officer and bank approver by requiring people to show an ID When a credit card transaction is approved, it typically goes through to 25+ workflow decision making processes to prevent fraud before a transaction is approved A merchant does not have this capability and if this really worked, the National Retail Federation would be supporting this method of credit card approval by requiring a picture ID and be rolled out nationally by all retailers Lastly, their is some dark history about showing ID's for using a credit cardID's in the Southern part of the US were required for non-white people and no ID's were required for white people because of economic assumptions with no facts This became a form of discrimination and when I see merchants having good intentions of trying to prevent fraud, I can only think of racism and profiling non-white credit card users Please stop the practice, make sure the proper training is put in place Once this is done, be happy to close this Revdex.com complaint I'm a big fan of Costco and I know this can be resolved very simply.Sincerely, [redacted] ***

I spoke with Mr [redacted] on Friday 9/23/ I clarified that he had received a detailed response from our Site Manager at Concierge regarding the individual interactions with the call center agents and was satisfied that we had reviewed and were addressing those issues with the staff In addition he had concerns with conversations that happened with our buying team that I told him I would address and I did I apologized for his experience There was no follow up requested from Mr [redacted] There were opportunities for us to improve which we have addressed with the individuals

Hello [redacted] ***,I am following up on the status of your Revdex.com complaintPer our conversation on Friday 6/2/2017, AT&T has confirmed you are already receiving a monthly bill credit on (1) of your iPhone 7’s, they have also advised they are applying monthly bill credits for the (3) additional iPhone 7’s purchased on 2/10/2017.The credits will be applied to your account and backdated within 2-billing cycles, Wireless Advocates has requested that this process be expedited however AT&T has advised they have a bill credit process required to get the monthly bill credits applied to your account successfullyDue to the inconvenience this has caused you a $Costco cash card was sent to you on Friday 6/9/On behalf of Wireless Advocates I would like to apologize for the frustration resulting from your purchase with usPlease let me know if you have any additional questionsBest Regards,Charon K***

Thank you for your recent inquiry for further information regarding address issues on the order for Mr [redacted] Our system does verify whether an address is valid, however it is able to be overridden as not all addresses exist in the USPS systemThe agent that placed this order over the phone should have verified the address entered was valid when the order was being placedIt appears that did not happenWe are very sorry for the inconvenience with this

Costco apologizes for the inconvenience this has caused Costco will replace your lug nuts Please email Sean J [redacted] at [redacted] costco.com to arrange having your replacement lug nuts installed

We contacted the member by phone to discuss her concerns. Costco will be sending a $25 cash card per her request and following up with Citi to assure that they have all of her current information.

I spoke with [redacted] today and offered a refund on their membership fee for this current year, but will leave the membership active until it's due for renewal in September She was appreciative of the offer and gave a special acknowledgment for an employee at the warehouse who she felt made every effort he could to resolve her issue I told her I would follow up to make sure he was acknowledged for his efforts

Upon further review of this transaction, it is concluded that the cashier was in full compliance with Costco policy and VISA merchant agreements We are a member-based wholesale company that does not allow anyone without a paid membership to shopThe membership card that was presented and scanned to complete this transaction did not belong to the VISA cardholderBecause the Costco member's information did not match the VISA card, identification was requestedHad a Costco issued membership card been presented upon this request, that would have been sufficient identification to resolve the above discrepancy VISA's merchant agreement does prohibit a merchant from denying a transaction if a VISA cardholder refuses to present identificationAlthough VISA recommends that merchants refrain from asking for identification, it is Costco cashier procedures to do so Identification was presented upon requestNo transaction was denied in this matter Thank you

On Saturday the incident was resolved to the member satisfaction

Costco has reached out to Mr*** and has resolved this matterThank you

Complaint: [redacted] I am rejecting this response because:As of today 6-16-My Bank M & T Bank, has not informed me that they have been refunded or credited by COSTCO It is STILL under investigation I will call the bank on Monday to see if their is a change Sincerely, [redacted]

The Optical Manager has attempted to call the member twice,(once at each number provided) and asked him to call us but he has not done soThe issue is that Mr [redacted] had his glasses broke while he was in jail and wants us to replace them.I don't believe that is the spirit of the return policy

A misunderstanding by the tire employee and the AGMThe tire manager will be calling the member to set up a time for him to come in for him to inspect / repair the tire if deemed safe to repair

Costco Wholesale is actively looking into this case

Complaint: [redacted] I am rejecting this response because: the transfer refund is only one reason on why I have filed a complaintI'm still opting for a refund of the expenses I paid and will discuss more tomorrowSincerely, [redacted] - [redacted]

Complaint: [redacted] I am rejecting this response because: I am going to forward these emails to the state Attorney Generals office for proof of these responses The WAC quoted was hard to understand and I want to make sure it is verified to be factual and applicable to tax law It may take some time, as I know their work load is heavy, but I think their opinion and research is warranted Thank you Sincerely, [redacted]

Thank you for bringing this to our attentionWe spoke directly with the member and they confirmed that the issue has been resolved and they will retract the Revdex.com complaintPlease don't hesitate to reach out directly if further assistance is required