Costco

We made every attempt to treat each of our members fairly and consistently with respect to the amount of inventory that was availableBottled water for purchase was scarce due to the impact of Hurricane Harvey with inventories depleting quickly as Irma grew into a hurricane statusTo purchase water we provided a ticket to be used to help evenly distribute inventoryWe asked that the member be present, (no absentee membership card holders), have a membership, and a two case limitRespectfully, Mr [redacted] asked for an exception to these guidelinesTo be fair, we fielded many requests for this and similar requests for an exception to these guidelines that were not honoredWe believe in good faith that we distributed our inventory equally among all of our members who waited patiently for an opportunity to purchase any available waterMr [redacted] was advised of a water filtration system for purchase available in the location and to date our city has not had any issue maintaining the City’s water supplyThankfully, the impact of Hurricane Irma was not as devastating as predicted

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I called my bank twice the Thursday we used our debit card at CostcoThey made it very clear they as the Bank in now way has anything to do with the "Pending" of funds I called Costco also that very Thursday, and also filed this complaint here with the Revdex.com, TWO days LATER the $charge was gone and in it's place the actual amount spentHowever, ALL correct amounts spent that same day on food, RX etc, at Costco...were all now pended for the following Monday 11-07- My original complaint was in the "large OVER charge" (held for $actually spent for gas) for, as your administration staff called "safety reasons." The 24-hour hold could be VERY costly to a shopper unaware their bank account balance was NOT as it should beIf you can't understand the seriousness in damages that could be done, think of an very ill person needing medicine, and debit card being rejected because the money in their bank belonging to them is tied up in a "Pend." I do not believe holding a customers bank account hostage in such a manner is a FAIR or JUST way to conduct business

I continue to call and leave voicemails for our members with my direct line. Costco Travel is going to take care of our members and reimburse them for the beverage packages they have purchased. In order to discuss how they would like us to do so I would need to speak with them. I will continue to... call each of the phone numbers we have and leave my direct line until our member answers or calls me back.

Complaint: [redacted] I am rejecting this response because: The outstanding balance referred to in the rebuttal was previously resolved, in the amount of $339.71; please advise.Sincerely, [redacted]

Thank you for your recent inquiry on behalf of [redacted] ***We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers We are actively working on getting Samsung to agree to provide parts for a repair but due to weather conditions, the parties that could authorize this are unavailable We will keep you posted

We have not had any success getting in contact with [redacted] I have left messages on the phone number given, and a phone number the Santee location had on file After discussing the member experience with the Santee location, Costco is going to replace the tires as a member service [redacted] needs to get in touch with myself My cell phone would be the quickest way for her to contact me [redacted]

Complaint: [redacted] I am rejecting this response because: The matter is not reslovedSincerely, [redacted]

We have been on the phone with the insurance companies trying to get this straightened out The word is yes the medication is covered but not the NDC that we carry and sold to him In their system it shows the NDC that we used as being a pre-packaged product The insurance company is trying to fix this in their system, but as of now it is not covered

Thank you for bringing this to our attention I left a message with our member on 12/and was able to reach him on 12/ The item he ordered was being delivered past the timeframe we posted on our site, and I apologized that this inconvenienced him The cancelled order was refunded in full on 12/8, and the member will be receiving $compensation for this issue ($for the food he had lost as a result of this delay) and $for the inconvenience he experienced) I am forwarding information regarding this incident to our management team, so that we can address the factors that led to this and prevent them in the future We apologize for the error, and are grateful that our member was willing to let us resolve this issue to his satisfaction

We reached out to the member yesterday and confirmed pick up was that evening 02/12/Confirmed today 02/13/that pick up was completedThe member is happy with the issue being resolved and issue is now closed

Complaint: [redacted] I am rejecting this response because:Sonia, Gigi & Executive Staff of COSTCO Auto Program, There is nothing in your email attachment that reflects or proves Costco has actually mailed me a Bonus Cash Card, check, or provided a cash rebate for my purchase To clarify your confusion, the $you list below as the customer cash from Costco was not that at all That $is the Military discount the dealership gave me at the time of purchase Once again, I was never given my Costco Bonus Cash/Rebate Card or Check available at the time of my purchase (11/2015) as you have outlined below for the Costco Auto Program At Costco Member Services I have already confirmed with management that any amount indicating CASH TO CUSTOMER BONUS PROGRAM on Costco's website is money that comes directly from COSTCO not the dealership as previously claimed Additionally, I still have not received the Costco Cash rebates owed for my new Buick Encore either I have received no Costco Rebates at all for either vehicle or even an acknowledgement from COSTCO'S AUTO PROGRAM I am even owed any rebates at all Based on what you have outlined below in your email I am owed $rebates from Costco for my SentraI still have never received any rebates from the COSTCO AUTO PROGRAM directly Lastly, I am still owed $1,for my Buick Encore that was purchased on 8/31/ TOTAL AMOUNT OWED FROM COSTCO AUTO PROGRAM: $3,NISSAN SENTRA: Customer Bonus CASH-TO-CUSTOMER: $500NMAC Lease CASH: $1,400**Please note SENTRA lease outlines rebates granted that are NON-CASH REBATE CREDITS & NOT CASH REBATES** TOTAL OWED FOR SENTRA = $1,BUICK ENCORE FWD PREFERREDTOTAL BONUS CASH TO CUSTOMER REBATES= $1,400***REBATES QUOTED FROM COSTCOAUTO.COM SEE SCREEN SHOTS BELOW*** Total Amount for all CASH rebates for leases (SENTRA SV & BUICK PREFERRED FWD): = $3, Here are the screen shots reflecting my purchase of a Buick Encore which includes $1,COSTCO CASH REBATES I also have indicated the rebates available for the Sentra SV which I'm sure were comparable parameters in Based on the numbers clearly you can see $CASH TO CUSTOMER comes from COSTCO Now, the $CASH you referred to for my Sentra SV was probably reflected in the same as the below Sentra SV One very important thing to note from your trail you stated:"Attachment: #Member only price sheet that was in effect at the time you lease your vehicle."Unfortunately, this is information Once again, I was verbally told I couldn't use my Costco member benefits and also get any dealer incentives, rebates and discounts So how and where was it applied to my lease then? Furthermore, the Costco Member Only Price Sheet was never shown to me by Nissan of Escondido in which further disproves Costco's claim that I was granted the Costco Rebates I also was not provided with a Costco Authorization Number by the dealer so how was the program applied without that number? According to Costco's corporate protocol for the Auto Program "Costco requires dealerships to show and allow its members to view the Costco Member Price Sheet prior to a car sale or deal." Additionally, the CASH the dealer provides is the $rebate you mentioned in this trail Where are the rebates Costco is responsible for paying to the customer as outlined on your Costco Auto Program website? Not only was that CASH not granted to me by the dealer for requesting to participate in the program, COSTCO never mailed me my REBATE CASH CARD either Again, the only $CASH applied to my lease in was for my military discount which I also have stated to you verbally The Escondido Auto Parkway Nissan dealership you claimed paid me my owed rebates and member pricing is still refusing to honor Costco's Member pricing even though they are a participating dealer This is why I ended up at Buick's dealership to proceed with my new purchase that Costco is refusing to pay rebates on as well I hope these errors are resolved immediately as I will be pursing legal action to obtain resolution if my total Costco rebates aren't mailed to me by the end of this week [redacted] From: Sonia T [redacted] < [redacted] @costcoauto.com>Sent: Thursday, August 31, 11:PMTo: ' [redacted] @hotmail.com'Cc: Gigi A [redacted] Subject: [redacted] Lease Hi [redacted] , We are pleased to be able to help you understand the amount paid for your vehicle even though you did not register with the Costco Auto Program before visiting the dealership and leasing your vehicleMossy Nissan Escondido has accommodated our mutual requests and provided background information regarding your transactionThe positive response supports their assertion at the time of delivery that they would offer you the Costco price for your new Sentra, even though you did not have a Costco authorization numberAdditionally, per our conversation you requested verification of the incentives that were available on November 27, when you took delivery of your Nissan Sentra SV SedanThe Costco pre-arranged discount of $from the manufacturer invoice total is $18,The incentives available at the time for leased vehicles included $Customer Bonus Cash and $Dealer Lease Cash Here are the transaction figures: Vin Number [redacted] : MSRP: $19, (on attachment 1) Invoice: $18, (on attachment 1) Costco Price: $18, (the model price is on attachment 3, page 2, fifth model from the bottom) Lease Price: $18,084• Gross Capitalization cost of $17,(section 5a and on section 7a of lease agreement –attachment 2), Plus the alarm $= $18,084• Mossy Nissan gave you an additional discount of $($18,- $18,= $347) In addition to the above value the manufacture to customer incentives were (see highlighted area on attachment 4): Customer Bonus Cash $500NMAC Lease Cash $1,400Total Incentives $1, (section 4II of the lease agreement – attachment 2) Your Vehicle Value was - $18,- $1,= $16,Amount off of MSRP – $3, We have enclosed attachments - • Attachment #is copy of your vehicle invoice vehicle identification number [redacted] • Attachment #copy of you Lease agreement which also reflects vehicle identification number [redacted] • Attachment: #Member only price sheet that was in effect at the time you lease your vehicle• Attachment #copy of Nissan’s manufacture to consumer incentives Please call us if you have questions or need further clarification regarding the attachments Thank you, Sonia T***Executive Director Member and Dealer Engagement Costco Auto ProgramT: 800-556-ext [redacted] Sincerely, [redacted]

We continue to call the member and have leave messagesWe are awaiting her call back Just left another message now

In honoring the member's request, Tony, Costco's General Manager at location #214, will mail out a $cash card within 24-hoursIf you have any further questions or concerns, please contact Tony at 301-902-2640, ext # ** Thank you

Costco is in the process of providing $to the member for the mail in rebateMember did not submit the rebate to Costco directly as required and promoted on the item page ("See marebate link above or type 'rebates' in the search box to submit online") and instead submitted to LG directly The offer was not set to run through LG, only directly through Costco for their members with submission through Costco's special rebate link.Regarding lengthy delivery comment, records show this arrived weeks and days after deliveryMember ordered laundry suite and item page stated: The estimated delivery time will be approximately - weeks from the time of order Member received a call from our delivery carrier within 3rd week from order date and set a delivery appointment for days outside of the 3rd week

We apologize for the inconvenience We will issue a check from our corporate office for $to cover the Executive reward that was issued twice, but never received or redeemed by the member

Correction: The $coupon was not deducted when a full refund was processed A $Costco cash card will be sent via U.SMail on 4/21/and should arrive the following Tuesday or Wednesday The additional $placed on the credit card and the $cash card is equal to $

Complaint: [redacted] I am rejecting this response because:The booking is on MY CREDIT CARD. He is not authorized to use funds from my credit card for his vacation. Period. I have contacted an attorney regarding this, as this is an issue with Costco policy, not my divorce proceedings. Sincerely, [redacted]

The members delivery is scheduled tomorrow between PM and PMWhen I spoke with the member they were requesting delivery the week of 7/due to being out of town

We have processed a full refund back to the members card of purchase and are currently working to get pick up on a day that works best with their schedule

the member is more than welcome to receive a refund at any Costco location, as long as he presents his membership card that the item was purchased under And, apologize for the inconvenience