Costco

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am happy that Costco acknowledged the problem with the citicard transition and agreed to make it right Sincerely, [redacted]

Per Regal Entertainment Group's Terms and Conditions the Permiere tickets have surcharge fees for all IMAX, Large Format, RPX and 3-D Films as well as location surcharge fees may also be applied at select theatersThe terms and conditions also state that Regal Entertainment Group reserves the right to change any upgrade, surcharge or location surcharge fee without notice.Costco products can be returned to any of our more than Costco warehouses worldwide

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution & rsult is not quite satisfactory to meThe whole sale store finally returned 80% of the money to me, which was the on sale price After all, this is a very unpleasant experience with Costco, for a long term customer If they have return policy enforced, why they give the customer the hard time at beginning? Besides, when I return the second time when they finally received my return, I still had to call over the contact person, Tiffney, otherwise the front desk person still gave us the hassle What's their return policy for? This is a very bad, unhappy & insulting experience The key point is this is very insulting Thank you for your help, Revdex.com, we count on you Thanks.Sincerely, [redacted] ***

We have given the member a full refund

Complaint: [redacted] I am rejecting this response because:I already have waited billing cycles, the offer was to receive the discounts for the phones between 2-billing cyclesI cannot wait any longer, the offer should have been applied at the latest by the 3rd month of serviceThey need to also complete a refund adjustment for the additional months that I was charged incorrectlyPlease note that this is not acceptable that I will have to wait an additional billing cycles, I have already waited much longer that was initially agreed upon Sincerely, [redacted] ***

Mr [redacted] contacted our office and expressed his concernsAs always we take all members concerns seriously and in order to properly represent the members complaint, we do our due diligence in communicating and working with the vendors and suppliers to allow them the opportunity to respond and/or correct the issueMr [redacted] booked on May 15th for travel on June 19thThe airline, American Airlines, was only allowing advanced seat assignments for the outbound flight and not the returnThese seats on the return portion were only being assigned by American Airlines at the airport only, or upon check-in, and were, unfortunately, out of Costco’s controlWith regard to Mr [redacted] ’s experience at Hyatt, we intend to reach out to Hyatt to discuss the particulars of his concernMr [redacted] was advised that this could take time, although he was not advised we wouldn’t do anythingWe value Mr [redacted] ’s concerns and appreciate him bringing them to our attentionThis is an open investigation, despite the Revdex.com complaint, and we are following proper procedures in ensuring we explore all options on our members behalf

[redacted] sells a mix of member returns, overstocks or damaged items The merchandise mix and exact qualities will never match between salvage batches This will always result in varying standards of condition The customer has been contacted with a resolution for his order

From: [redacted] Sent: Friday, May 05, 8:PM Subject: Complaint ID [redacted] Complaint has been resolvedThe information I requested was receivedThank you for your help[redacted] Sent from my iPad

The Fairfax warehouse manager contacted the member on Saturday to provide an update in the search for the lost media and to discuss a financial resolution

Complaint: [redacted] I am rejecting this response because:A.The facts differ from the business responseSome of which are:The invoice, order and shipment documentation clearly indicates in writing that a 17" touchsceen with specific attributes laptop was sold.The troubleshooting with Costco, Costco Concierge, and manufacturer (Costco Concierge was unable to repair the problems) was to determine why the purchased touchscreen feature did not work along with other problems.I asked Costco to provide the advertised and purchased 17" touchsceen with specific attributes laptop soldI ordered, you are charging me for, and want a: Lenovo Ideapad Y17" Touchscreen Laptop | Intel Cor with advertised specifications."Order Number: [redacted] Membership Number: [redacted] Date Placed: 01/19/2016Shipping Address [redacted] **HOUSTON, TX 77004-7614Note:This email was automatically generated from a mailbox that is not monitoredIf you have any questions, please visit customer service.Dear [redacted] ,Thank you for your order from Costco.comThe following item(s) have delivered.DeliveredOrders with multiple items may ship from different locations, and may ship separately.DescriptionQtyStatusEstArrival DateTracking #Lenovo Ideapad YTouchscreen Laptop | Intel Cor - Item# [redacted] " Documents in support of my comments are available upon request by faxB.NO RESPONSE HAS BEEN RECEIVED FROM CITIBANK, AMERICAN EXPRESS AND COSTCO IN CONNECTION WITH NUMEROUS QUESTIONS RAISEDCURRENTLY THE QUESTIONS AWAIT RESPONSE FROM CITIBANK OFFICE OF THE PRESIDENTTHESE QUESTIONS WERE RAISED EARLY ON BEFORE THE Revdex.com:"This message originally FROM 7/ /2016: Complaint: [redacted] I am rejecting this response because:I do not want my complaint closed since your third party vendor is providing input as your message which I am responding to saysI appreciate Costco's quick attention to my multiple matters including multiple matters raised June 29, with various folks at American Express and Citi Bank Costco Visa.This June 29, telephone marathon lasted over hours.I was told I would have meaningful responses by nowTo date no meaningful responses have been receivedAfter this Revdex.com.org complaint was filed, on July 10, I contacted Citi Bank Costco Visa again to determine the status of the various responses which were overdue.I was told responses would be forthcomingTo date no meaningful responses have been receivedIt is my understanding extensive notes were takenFor brevity and economy in communicationPlease provide copies of those notesYour resolution of the various matters raised is appreciated in advance."

Please recall that due to your behavior at Costco's Fresno location on separate occasions,Costco was forced to cancel your membership As a customer service gesture to you, and in our sole discretion, we twice reinstated your membership.It is my understanding that the abusive behavior which forced Costco to cancel your membership twice has regrettably continued unabated at other Costco locations.You have left Costco with no choice but to cancel your membership again, revoke your shopping privileges (including at our pharmacy or online), and trespass you from all Costco propertiesYour presence on any Costco property will be deemed a trespass, and, in such case, Costco reserves the right to notify the police department.While we regret having to take this measure, we do not feel you left us with any reasonable alternativesWe consider this matter closed, and will not reinstate your membershipAny communication you feel you need to undertake with Costco must be in writing to my attention, and Costco reserves the right not to respond.Enclosed is a check for $55.00, which is a full refund of your 2017-membership fee

Hello [redacted] , Thank you for taking the time to speak with Michelle from Wireless Advocates this afternoon 5/12/regarding your Revdex.com complaintAs discuss, they have validated your purchase and return with Wireless AdvocatesThey will be partnering with Sprint to confirm when you will receive your refund for billing that you have already paidSprint has advised that your current account balance is currently at $They are also partnering with the carrier to ensure there is no negative impact to your credit WA will be following up with you on Tuesday 5/16/per your conversation this afternoon

Complaint: [redacted] I am rejecting this response because: I am aware that costco offered to accept the return as mention on line of the main complaintCostco made there offer, but I was never satisfied or agreed to those termsI would be satisfied if we can meet half wayThe tv was originally I would agree on half of thatI would be completely satisfied if we can go to Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have not received contact from Merced store This is the third time I have been told it has been sent but do not have anything in hand.Sincerely, [redacted]

Costco stands by and has nothing to add to our original accurate response Copies of work invoices are available upon request

Customer Service Issues at Costco # [redacted] (Mayfield Heights, Oh) Issue: Checking for ID’s while in line multiple times Response: We are not exactly sure what the member is referring to when they state they are being asked to see their ID when waiting in line However, there are only few certain situations that ID’s are checked at Costco Membership Cards: Entrance to ensure everyone entering is a member, non-members are directed to the membership desk At the Register to start the transaction At Membership if there are any inquiries, renewals or changes to the membership In line or at the register to inquire as to whether or not the member is an Executive Member ID’s: Initial sign up at the membership desk Member forgot membership card and needs a temporary card At the register only if membership card does not have a picture on it If the member is using a credit card with no picture on the card If the member is writing a check above a certain dollar amount Issue: Felt accused of trying to scam money due to tax rates being different Response: It is never appropriate to make our members feel that they are being accused of something, however it is necessary to calculate the tax rates and give the appropriate tax back when an item is purchased in another part of the country/state that has a different tax rate Our employees must follow the law and refund the exact amount of tax that was paid in the original purchase If there was a mistake in the manual calculation of the tax to be refunded then we would certainly make the adjustment and rectify the shortage Upon recalculating the tax for that transaction, the member was shorted $1.10, which will be refunded to the member with our apologies for the error Unfortunately, with our system, our employee must calculate the amount manually using a calculator Issue: Casually threatened to suspend membership Response: This was a completely inappropriate response that will be appropriately handled within our personnel guidelines There was nothing done by the member to warrant this type of response from our employee, who does not have the authority to arbitrarily suspend any membership of their own accord Issue: Return made on 1/13/dealt with Manager and was unsatisfied with the response given to their complaint about how they were treated on previous occasions Response: We pride ourselves on delivering excellent member service and should have handled this in a more constructive and professional manner The responses and attitude given to this member was inappropriate and will not be tolerated from any employee We value feedback from our members, positive or negative, and use this feedback to educate our employees when things are not handled appropriately We certainly failed at giving them excellent member service and stumbled again in not addressing their concerns in a professional and courteous manner For the members inconvenience and as a token of our apology as to how these situations were handled, we would be happy to offer the member a $Costco Cash Card

This has been an ongoing issue with this member dating back to Costco has attempted numerous times to help and resolve this non-issue with [redacted] with no success Costco finally decided to cancel her membership and reimburse her the membership fee “Costco reserves the right to refuse membership to any applicant and membership is revocable without cause.” Further, our rules state: “Membership may be terminated at Costco’s discretion.” Complaint 1: Glasses were broken by optical Employee Peter: Response: Member complained that there was a scratch on her lenses Costco agreed to replace lenses free of charge Lenses were replaced on 10/7/ Member complained redo lenses were to small months after having them Costco replaced lenses free of charge on 1/09/ Member complained lenses were chipped/scratched days after receiving them Costco replaced lenses free of charge on 1/20/ Although [redacted] continues to complain about scratches or chips on her lenses, costco technicians and lab has not witnessed any damage to lenses Complaint 2: There was a cart into my car denting my new car The manager saw me shopping and retaliated against me Response: Member informed us of the damage to her vehicle days after her membership privileges were revoked She never the cart or damage while she was here at our location We asked [redacted] to come in and fill out an incident report She has not come in to fill one out Costco to date has not seen pictures of the damage or the vehicle itself Complaint 3: I received a backdated check by Costco store manager in a ups envelope: Response: Check was not backdated Check was prepared and signed on 1/25/ This check was a reimbursement for ***’s membership fee/cancellation We are not sure what the complaint is here Complaint 4: I have lifetime Cleaning Solution Response: Costco does not have or advertise “lifetime cleaning solution” We offer free refills on our cleaning solutions for our members Unfortunately, [redacted] is no longer a member Complaint 5: I have a microwave oven under warranty: Response: Costco was not informed that there was a problem or that a microwave was broken Complaint 6: I have glasses that I have been back and forth with: Response: This is correct This is one of the reasons why we have asked [redacted] to take her business elsewhere Costco can no longer help *** We have replaced lenses free of charge for [redacted] times We have also given [redacted] frames free of charge for previous complaints Technicians and Lab has not witnessed any damage to lenses but has replaced anyways as a member service issue Complaint 7: Costco, HP, and AT&T broke my computer in my home resolved Response: As stated by ***, this issue has been resolved

Dear Ms [redacted] , I am responding to complaint ID [redacted] I received on August 31st, regarding our pharmacy mail order serviceThis complaint was initially directed incorrectly toward another of our facilities, Costco Pharmacy # [redacted] Issaquah, WA On the evening of Friday August 7th the patient made a request for a prescription transfer via telephoneOn Monday August 10th his prescription was transferred from Costco # [redacted] in San Francisco, CaliforniaNormally, we have a 1-day processing time once the prescription is received for mail order prescriptionsadmittedly, this particular prescription took much longer to process than normalOn August 18th, after receiving a phone call from the patient, the prescription was processed and shippedUnfortunately, the shipping staff inadvertently selected standard USPS shipping instead of the promised no-charge UPS three day shippingAt 7:36am on Saturday, August 22nd the USPS online tracking showed the package was out for deliveryThe package was ultimately delivered to the patient on Monday August 24th at 4:23pmThe patient asked that (1) we review all personnel involved for this transaction to see how this could have happened, (2) he would like to pick his medication up from the local Costco on Sunday August 23rd instead of having it mailed, (3) he would like us to honor our offer to refund the cost of his prescription, and (4) he would like Costco to refill all future prescriptions of this medication via UPS three-day airmail with no shipping costs for a period of three yearsAs of this time (1) The incident bas been reviewed with the appropriate personnel(2) Local Costco Pharmacies are closed on SundaysIn addition we would not have been able to fulfill this request as the complaint detailing the patient's request was not received at our location until August 31st(3) The prescription cost was refunded on August 22nd in the amount of $11.19, (4) Our system is incapable of setting UPS three-day shipping as a defaultI acknowledge that this patient was inconveniencedIn an effort to personally apologize and reach a mutually agreeable resolution I left multiple voicemails for the patient to contact me on my office lineOn September 9th, a voicemail from the patient was received stating "I would appreciate if you would respond through the Revdex.com to the complaint rather than contact me directly"In lieu of personally discussing a mutually agreeable resolution with the patient, a credit in the amount of $will be issued to his credit card on file as a customer service refundAny questions, please feel free to contact me at the number below

Thank you for giving Costco Travel an opportunity to address Mr***’s concernsWe have been in touch with Mr [redacted] and mutually resolved his issue We have provided a $refund back to the credit card on file to make up the difference of the $per day plus tax resort fee

We are following up on the below Revdex.com caseThe back and forth is unacceptable and this is not the type of service we strive to provide our membersWe have been in constant contact with the member, I will personally reach out to ensure we are fully addressing his concerns