Costco

Hi Mr [redacted] , I am sorry for the inconvenience that you experienced with your airfare with American Airlines though Costco Travel We are issuing you are refund of $to your credit card on file to resolve this situation Thank you for your patience and for the opportunity to come to a resolution

The member’s tile was ordered incorrectly. FloForm offered several different solutions. At first the member committed to a similar tile but the size was 3x6 instead of the 2x4, Floform ordered that tile, then member cancelled later that night stating that they wanted their original... choice. They were upset and stated that this tile is a standard and should be readily available, however this particular tile style does come from Italy and is not locally sourced. Floform's distributor was able to get their distribution to release the material much sooner than originally quoted. The member was scheduled for 5/25/16 install after the tile mix up and Floform was able to move them up to 5/13/16. Assistant buyer of the Countertop category talked to member today. She will follow up with the member after the 5/13/16 appointment to make sure he's satisfied.

Costco has settled this claim directly with the consumer

Complaint: [redacted] I am rejecting this response because: The response says that I was compensated for my troublesAlthough a Customer Service person did contact me there was no discussion of compensationAfter spending about hours trying to install Windows and clean the malware, the PC is still not functionalI will reach out to Costco Customer Service to see if they plan to compensate but to date I have not been contacted by Costco regarding compensation.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for contacting Costco Travel regarding your concern with your return flight on American AirlinesWe are happy that we were able to resolve this situation with youAs discussed, we will be issuing two future travel certificates valued at $each for travel on United AirlinesWe do appreciate the opportunity to address your concerns and we look forward to being of service again in the future and providing the quality service you and all our members deserve

We have made multiple attempts to contact this member both by phone and email to assist with resolution At this point we are waiting for the member to respond Thank you!

From what I am reading, the member was missing some information on her original submission Per the notes on her submission with [redacted] she was sent an unqualified letter asking for clarification Her 2nd attempt was still missing info The member was in communication with [redacted] on November 20th [redacted] has all the correct information now and the $check is being processed through the system

After doing some research under the provided names, membership numbers, and driver's license number we show in our computer system that [redacted] owes Costco $from two outstanding checks written to Costco[redacted] - [redacted] wrote check #$on 12/23/to the Santa Rosa CostcoIn addition there's a service fee of $that equals $We have an NSF cover sheet with communication with [redacted] on 1/20/that she sent a money order that should arrive 01/or 01/22/On 2/3/there's another entry we made that she stated, she's not sure why we didn't receive the money order and she will trace itThe check was sent to the D.A's office on 4/14/03.There's a second check written to warehouse #Woodland with a different membership number but the same driver's license number for [redacted] The check was written to Costco on 8/8/#in the amount of $plus a $service feeThe check was sent to the D.A's office on 8/8/

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] there is a contract and sale condition explanation on the web with the order indicate that A/B condtion is in good standing and explanation of what's is it and thy have C/D condtion and I have all what aprove that I bid on B condtion it mean the order I got it's at c/d condtion and thy said its Costco not them and I find out it's them who is behond all this I will take this to court and see how we Handel it there I will find a lawyer and start the case I have every thing saved to my pc and every time I cheated with b stock thy keep saying Costco and Costco has nothing to do with it and it's not ok to use Costco name and logo and portend to be Costco and your not thank you

I'm in contact with Mr [redacted] and will work on getting an exchange processed for his damaged dishwasher He is appreciative that we are addressing his issue

Dear Mr [redacted] , Thank you for taking the time to express your concerns regarding Costco's transition from American Express to Visa As a Costco member, you know we are always searching for ways to bring greater value to our members, without ever sacrificing the level of service extended The same is true of our new credit card partnership The reason we are exclusive to one credit card network goes back to our business model which calls for keeping operating costs as low as possible In fact, for many years Costco did not accept credit cards of any kind because the fees associated with acceptance were simply too high It is by remaining exclusive that we are able to negotiate fees much more in-keeping with our model, allowing us to accept credit card payment and extend added value to our members Costco has had a successful partnership with American Express for 16-years However, terms of our agreement set to end this spring resulted in a very extensive process of due diligence to ensure our co-brand credit card partnership aligns with Costco's operating philosophy and commitment to our members The interest rate terms will not be different from our co-brand Costco AmEx Card, initially or in the futureThe standard purchase APR was prime plus 11.99% and will continue to be prime plus 11.99%The switch to our Costco Visa will not change the standard purchase APR If you have not proactively cancelled your Costco/AmEx account, that account remains part of the Costco portfolio AmEx will move to Citi, and you will receive a new Costco Citi Visa card in the mail sometime in late May or early June without needing to apply for the card Although you may resister the card upon receipt, it will not function until June 20, In the meantime, Costco/AmEx Cards remain valid through June 19th, for purchases both inside and outside of Costco To summarize, there is no need to apply for another AmEx cardCiti will not make an inquiry into your credit as part of the conversion process, the APR terms will not change, and you should have received a letter in the mail explaining some of the changes to the program We believe our members have remained loyal for years because they have found value in doing so, you should expect nothing less from this credit card partnership Should you have additional questions, please feel free to contact me directly at [redacted] Thanks again for your feedback Hilary [redacted] HILARY K [redacted] | Assistant to Paul L***, SVP Costco Wholesale Corporation Membership, Marketing, Services [redacted] *** | Issaquah, Washington Office: 425-416-| Cell: [redacted]

I have not received communication from the Bollingbrook store, nor was I aware I needed to respond as the last communication from Revdex.com said noAction was required at this timeAs the store has failed on multiple occasions to reissue the check and my address has not changedI did not renew my membership because they were unable or unwilling to issue the checkThe gift card will not do me any good as I cannot redeem it without being a member and I will not be renewing membership with a business that has taken almost a year to refund the $owedI want a check issued that I can actually use and that is sent to my mailing address they have on file________________________ [redacted]

Complaint: [redacted] I am rejecting this response because: we checked with three major retailers and they all test for moisture on the !st and 2nd levels prior to installationIf there is moisture now, it was there before Costco installed the floor It is obvious you performed no test for moisture in In addition the patio door contractor tested the door for leaks and there are noneThere never were leaks You continue to ignore the problem where the floor is buckling and moisture was not an issue Costco continues to ignore its responsibility on this issue Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:no new information was provided regarding the location and return of the mediaSpecifically, no update to the last reported status of "not found" was providedFinancial terms were restated but no offer was made and, as a result, no resolution was reached Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear [redacted] : Your email was forwarded to me for a response Thank you for taking the time to contact us with your concerns We appreciate your comments, and we take them very seriously We are always looking for ways to improve our member services As a service to our members we provide a business delivery service All prices listed on our business delivery website are “delivered prices,” which include a slight markup over the waprice to cover the costs associated with delivery There is no minimum order requirement However, orders totaling less than $250, before tax, will be charged a $delivery surcharge Additional delivery fees may apply, including re-delivery charges if applicableOne of our primary goals at Costco is to take care of our members We sincerely hope that this incident has not created any ill will between us We have applied a $credit to your account to eliminate the service charge that was originally placed to your account for ordering less than the required $250.00, before tax and return pick upWe sincerely hope that you will continue to enjoy the benefits of your Costco membershipIf you have any further questions or concerns, please contact me directly at [redacted] Sincerely, COSTCO WHOLESALE #Todd S [redacted] - General Manager

Complaint: [redacted] I am rejecting this response because: it still does not justify Costco ignoring the problem for many months. Also I only received 29.99 for the product when I paid more for it at Costco. Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because I am absolutely sure this damage was done during tire installation Sincerely, [redacted] **

We tried to contact [redacted] several times by phone and by email to discuss and resolve this issue and have not received a return call or email reply We tried to contact [redacted] several times by phone and by email to discuss and resolve this issue and have not received a return call or email reply We tried to contact [redacted] several times by phone and by email to discuss and resolve this issue and have not received a return call or email reply