Costco

I spoke to Mr*** today and agreed to refund an additional $to his Amex due to confusion over our refund policy.
He is satisfied with how we handled the situation and has my contact information if he has any additional questions
I spoke to Mr*** today and agreed to refund an
additional $to his Amex due to confusion over our refund policy.
He is satisfied with how we handled the situation and has my contact information if he has any additional questions

In order for Costco to investigate and help resolve this matter, please provide a copy of the receiptThank you

The member's response is correct, FloForm appointment is 5/13/16 for installation of back splashCostco will continue to follow up with member after this appointment to ensure their concerns have been satisfied

Complaint: ***I am rejecting this response because:
I am confident that the car scratch happened in the car wash because the scratch was not there before the car wash and I noticed the scratch after the car washThey have no way of proving that the scratch did not happen at the car wash locationAll they are saying is that there are no other claims at the same time -maybe people have not reported and does not prove in any way that the scratch on my car was not made by the car wash equipment
I see the response is from the same 3rd party company that oversees liability claims on behalf of Costco and from the language, I can infer the reply is coming from the same person who denied my claim when I contacted Costco
Unfortunately there is no way I can reach Costco customer service regarding this as complaints regarding the car wash are always directed to this company - whose only job is to deny liability claims against CostcoIt is really shameful on part of a company like Costco to do these things.
I also saw that this car wash location has previous reported instances of scratches made to car during car wash in yelpMore in https://www.yelp.com/biz/costco-car-wash-poway
One of the incidents was reported on October 15, and it is similar to the experience I'm going through.
This just tells that car wash equipment at this particular location has a history of causing damage and scratches to cars on and off and Costco is hiding behind this company to deny legitimate liability claimsWondering why is Costco risking its reputation and stooping so low to deny minor claims like this - the scratch on my car is not big enough but the damage this experience has do to Costco's image and reputation in my mind is really very big.
Sincerely,
*** ***

"Ms***,
A refund was processed on April 5, 2016. We apologize for the inconvenience caused in not processing your refund in a timely manner We have reviewed the processes that caused the delay and we are adding steps to prevent this type of delay in the future. Again, we
apologize for any inconvenience this may have caused. We value you as a customer and appreciate your business
Kristin P***
Costco Wholesale
ECommerce Operations Manager
www.costco.com and www.costco.ca ***
"

Good Afternoon, Ms***,
Thank you for contacting Costco Travel
We are reaching out to Disney Cruise Line to see if they are willing to either refund your payment or allow you to change your sail date
We will be in contact again shortly
Thank you!

Complaint: ***The drug in question was LipitorIt was cheaper by several hundred dollars at Bloomingdale than it was at Saint CharlesAs for being able to use the discount program - once again, your staff at both locations is rather rudely adamant that I am unable to do so....so please train them on your policies and tell me how to go about using the discount programThank you for your prompt responseThe remaining questions weren't really addressed....not really sure why your pharmacy system is so inconvenient to use....so very unlike Costco.Sincerely,*** ***

The tire center in Kirkland is contacting the member to resolve the issue

We've reached out to Mr. *** to satisfy his request for reimbursement of the Tire installationAdditionally, we'll work with him to resolve his concern of the damaged rims

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me After Days, the order has been completed, and can be closed.
***

We have forwarded the members concern regarding charges to the Citi Visa card to the Executive Offices at Citi and they will contact the member directly to discuss their findings. The Costco member service team will follow up directly with Mr*** regarding his Costco membership.Thank
you,Kim

Costco is aware of this complaint and is looking into the matter and will be in direct contact with the member

Complaint: ***I am rejecting this response because:
One customer service rep promised me I would get the labels and she knew I was in the USA as I asked for them to come from my billing address Also, I told several of them that I was disabled and cannot go to a store What's the issue? - it's certainly within your ability to just do a refund How come you keep yelling at me to go to a store? It sounds like you're being abusive.Sincerely,*** ***

Thank you for taking the time to speak with our Wireless Advocates representative regarding your Revdex.com complaintAs discussed, the issues you are having in receiving your BOGO are a result of an issue with *** internal systems. From *** report, they are aware of the issue and are
working to correct it. We will be sending a $Costco cash card for your frustration with this matter, and have requested this be issued to you 01/02/2018 (to be received within 7-business days following). If there is anything else that we can do to assist you, please free to contact us

Complaint: ***I am rejecting this response because:Costco Wholesale Corporation has not made any reasonable effort to contact me or provide me the refund I am dueI have
contacted Jeremy C*** its store manager on mutiple dates most recently on July 30, Jeremy C*** refused to provide me the refund that I am due even after I return my purchase to the store in his possessionJeremy C*** directed me to contact another person whom I have been unsuccessful in reaching after phone calls in the past two weeksI have sent two letters to Costco in care of Jeremy C*** the most recent on today (see tracking number, USPS; ***).I would appreciate a direct call regarding the refund from Costco at ***.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
costco never contacted
meI will gladly submit my phone records to the Revdex.com to prove this
I am attaching a photo from my phone showing that they promised shipping by usps on the day it was delivered upsThis package was delivered to and signed for by someone other than myselfThis is unacceptable as I require complete confidentiality for my HIV medication
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:As of today 6-14-12:PM, I spoke to M&T Bank 315- *** and they said I have NOT been refunded and the charge is under investigation. Once I have confirmation the charges have been refunded/credited by my Credit Card bank, I will gladly accept the response by COSTCO businessThank you for your speedy response. Please let me know if any changes occur
Sincerely,
*** ***

Costco is not aware of any issues with this particular model but based on the fact that this members television is only 5-months old I don't foresee here stopping here and she has purchased a lot from us over the course of her membershipI would suggest that we contact her and offer a $cash
card towards the purchase of a new unit since the damages can be somewhat subjectiveThe member has purchased a fair amount from Costco over the course of her membership and this allows us to retain a member in good faith. Please let me know if you need anything else on our side Franny is out of the office this afternoon but, we can issue the cash card in the morning once members has agreed and is contacted. The member has agreed upon $cash card for compensation, and the cash card has been mailed to the members home address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Many thanks to Casey and Rudy from Costco Kirkland warehouse for exchanging the defective chaise of the couch on 7/23/(Saturday)
Sincerely, *** ***

Costco Wholesale (“Costco”) is dedicated to offering the best products at the bestprices to our membersWe also offer an extremely generous return policyIn order todo so, we have to be vigilant in preventing fraud and abuse.It has come to our attention that your membership has a return history
that ishighly exceptional among our millions of members.Millions of Costco members purchase Products on costco.com, and they are verysatisfiedWe recognize that in rare instances there are defects in Products thatwe sell, or a member may decide that they purchased the wrong item for their needsOurreturn policy is the most lenient in the marketplace to accommodate our members in theserare instances.In order to maintain the lowest possible prices, Costco operates a very low-marginbusiness; that is why most people shop with usIf the number of returns from a singlemember is excessive, Costco loses moneyYour purchase and return history is asubstantial money-losing situation for usWe therefore ask that you purchase yourproducts in one of our locationsIf this is not acceptable to you, we will gladly refund yourmembership fee in full and cancel your membershipCostco expressly reserves the rightunder its membership agreement to cancel a membership at any time.Thanks