Costco

Complaint: ***
I am rejecting this response because: Costco tires were damaged and they shouldn't have charged meI asked for my total refund and they offered me $I want the total amount I spent. Two tires popped that day, not only oneThe man from the tire shop looked at the tires and said that the tires were defected
Sincerely,
*** ***

The member's response is correct, FloForm appointment is 5/13/16 for installation of back splashCostco will continue to follow up with member after this appointment to ensure their concerns have been satisfied

We apologize if there was a miscommunication in the details of this promotion A $cash card will be mailed out to Mr*** to take care of this issue

I spoke to Mr*** today and agreed to refund an additional $to his Amex due to confusion over our refund policy.
He is satisfied with how we handled the situation and has my contact information if he has any additional questions
I spoke to Mr*** today and agreed to refund an
additional $to his Amex due to confusion over our refund policy.
He is satisfied with how we handled the situation and has my contact information if he has any additional questions

"Ms***,
A refund was processed on April 5, 2016. We apologize for the inconvenience caused in not processing your refund in a timely manner We have reviewed the processes that caused the delay and we are adding steps to prevent this type of delay in the future. Again, we
apologize for any inconvenience this may have caused. We value you as a customer and appreciate your business
Kristin P***
Costco Wholesale
ECommerce Operations Manager
www.costco.com and www.costco.ca ***
"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Many thanks to Casey and Rudy from Costco Kirkland warehouse for exchanging the defective chaise of the couch on 7/23/(Saturday)
Sincerely, *** ***

Complaint: ***
I am rejecting this response because:As of today 6-14-12:PM, I spoke to M&T Bank 315- *** and they said I have NOT been refunded and the charge is under investigation. Once I have confirmation the charges have been refunded/credited by my Credit Card bank, I will gladly accept the response by COSTCO businessThank you for your speedy response. Please let me know if any changes occur
Sincerely,
*** ***

We have forwarded the members concern regarding charges to the Citi Visa card to the Executive Offices at Citi and they will contact the member directly to discuss their findings. The Costco member service team will follow up directly with Mr*** regarding his Costco membership.Thank
you,Kim

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me After Days, the order has been completed, and can be closed.
***

We've reached out to Mr. *** to satisfy his request for reimbursement of the Tire installationAdditionally, we'll work with him to resolve his concern of the damaged rims

Complaint: ***
I am rejecting this response because: As I stated earlier, I am unable to return the TV by my ownI had hired help to install the TV and I would need to rehire for returningThere is cost involved with both of these which need to be covered by Costco as Costco is providing wrong product description
Sincerely,
*** ***

Costco is not aware of any issues with this particular model but based on the fact that this members television is only 5-months old I don't foresee here stopping here and she has purchased a lot from us over the course of her membershipI would suggest that we contact her and offer a $cash
card towards the purchase of a new unit since the damages can be somewhat subjectiveThe member has purchased a fair amount from Costco over the course of her membership and this allows us to retain a member in good faith. Please let me know if you need anything else on our side Franny is out of the office this afternoon but, we can issue the cash card in the morning once members has agreed and is contacted. The member has agreed upon $cash card for compensation, and the cash card has been mailed to the members home address

Thank you for taking the time to speak with our Wireless Advocates representative regarding your Revdex.com complaintAs discussed, the issues you are having in receiving your BOGO are a result of an issue with *** internal systems. From *** report, they are aware of the issue and are
working to correct it. We will be sending a $Costco cash card for your frustration with this matter, and have requested this be issued to you 01/02/2018 (to be received within 7-business days following). If there is anything else that we can do to assist you, please free to contact us

The tire center in Kirkland is contacting the member to resolve the issue

Complaint: ***The drug in question was LipitorIt was cheaper by several hundred dollars at Bloomingdale than it was at Saint CharlesAs for being able to use the discount program - once again, your staff at both locations is rather rudely adamant that I am unable to do so....so please train them on your policies and tell me how to go about using the discount programThank you for your prompt responseThe remaining questions weren't really addressed....not really sure why your pharmacy system is so inconvenient to use....so very unlike Costco.Sincerely,*** ***

Good Afternoon, Ms***,
Thank you for contacting Costco Travel
We are reaching out to Disney Cruise Line to see if they are willing to either refund your payment or allow you to change your sail date
We will be in contact again shortly
Thank you!

Complaint: ***I am rejecting this response because:
costco never contacted
meI will gladly submit my phone records to the Revdex.com to prove this
I am attaching a photo from my phone showing that they promised shipping by usps on the day it was delivered upsThis package was delivered to and signed for by someone other than myselfThis is unacceptable as I require complete confidentiality for my HIV medication
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Costco Wholesale Corporation has not made any reasonable effort to contact me or provide me the refund I am dueI have
contacted Jeremy C*** its store manager on mutiple dates most recently on July 30, Jeremy C*** refused to provide me the refund that I am due even after I return my purchase to the store in his possessionJeremy C*** directed me to contact another person whom I have been unsuccessful in reaching after phone calls in the past two weeksI have sent two letters to Costco in care of Jeremy C*** the most recent on today (see tracking number, USPS; ***).I would appreciate a direct call regarding the refund from Costco at ***.Sincerely,*** ***

Costco is aware of this complaint and is looking into the matter and will be in direct contact with the member

Complaint: ***I am rejecting this response because:
One customer service rep promised me I would get the labels and she knew I was in the USA as I asked for them to come from my billing address Also, I told several of them that I was disabled and cannot go to a store What's the issue? - it's certainly within your ability to just do a refund How come you keep yelling at me to go to a store? It sounds like you're being abusive.Sincerely,*** ***