Costco

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:we have buckled areas in the same room where moisture is not an issue. Our insurance agent said the installer should have checked for moisture before putting down the floorThe contractor who installed the patio door checked, and there are no leaks. A Pergo laminate has been down on our kitchen floor for ten years with no buckling Costco is not fulfilling its responsibility concerning this matter.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

A new cash card has been loaded with the funds at warehouse #and the member or her husband will be picking it up today

On Fri, Sep 16, at 11:AM:A Costco.com Manager has attempted to contact the Costco Wholesale Member, *** ***, via email and phone. Given the issues with the initial report of damage and installation issues, $compensation was already offered and accepted by Mr***.
This credit was processed on 8/31/16. We will also be providing a full credit (as previously committed) for the purchase of the warranty. This will result in an additional $credit
Costco.com Manager will continue to attempt to make contact with Mr*** today to discuss outcome
On Fri, Sep 16, at 2:PM:I've spoken with the Member and he is completely satisfied with this outcome

I just left a voicemail for the member letting him know that once he can provide me with his credit card number I will be happy to process the refundI left my direct line with the option to leave the number in case he gets my voicemail

Just got word from our provider that this member received their delivery on 7/

Wireless Advocates LLC*** *** *** *** Seattle, WA 98121 May 14, 2015 Dear *** ***, In reference to your letter to the Revdex.com case #*** , we have reviewed your complaint regarding the *** purchase at Wireless
kiosk ***- Marysville. Wireless Advocates has researched your purchase and we have confirmed that you purchased a Samsung Galaxy Note with *** service at the ***-Marysville wireless kiosk on 12/29/Wireless Advocates received your concern regarding your rebate on 4/29/and you were issued out your rebate on the next issuance date for a $Costco Cash card on 5/8/for the Note 4. As a valued Costco Member your experience is important to us. I have called and left a voicemail following up with you to see if you have received the $cash card todayDue to not being able to speak with you directly I have left you all my contact information and hope that if you have any further concerns you will reach out to me and let me offer to help.Sincerely, *** ***- Executive Customer Service CoordinatorWireless Advocates LLCWireless Advocates LLC4th Ave Suite 1250Seattle, WA 98121 May 14, 2015 Dear *** ***, In reference to your letter to the Revdex.com case #*** , we have reviewed your complaint regarding the *** purchase at Wireless kiosk 0642- Marysville. Wireless Advocates has researched your purchase and we have confirmed that you purchased a Samsung Galaxy Note with *** service at the 0642-Marysville wireless kiosk on 12/29/Wireless Advocates received your concern regarding your rebate on 4/29/and you were issued out your rebate on the next issuance date for a $Costco Cash card on 5/8/for the Note 4. As a valued Costco Member your experience is important to us. I have called and left a voicemail following up with you to see if you have received the $cash card todayDue to not being able to speak with you directly I have left you all my contact information and hope that if you have any further concerns you will reach out to me and let me offer to help.Sincerely, Heather Sever- Executive Customer Service CoordinatorWireless Advocates LLCWireless Advocates LLC4th Ave Suite 1250Seattle, WA 98121 May 14, 2015 Dear *** ***, In reference to your letter to the Revdex.com case #*** , we have reviewed your complaint regarding the *** purchase at Wireless kiosk 0642- Marysville. Wireless Advocates has researched your purchase and we have confirmed that you purchased a Samsung Galaxy Note with *** service at the 0642-Marysville wireless kiosk on 12/29/Wireless Advocates received your concern regarding your rebate on 4/29/and you were issued out your rebate on the next issuance date for a $Costco Cash card on 5/8/for the Note 4. As a valued Costco Member your experience is important to us. I have called and left a voicemail following up with you to see if you have received the $cash card todayDue to not being able to speak with you directly I have left you all my contact information and hope that if you have any further concerns you will reach out to me and let me offer to help.Sincerely, Heather Sever- Executive Customer Service CoordinatorWireless Advocates LLC

Costco Travel has spoken to Mr*** advising that he will receive a full refund for both of his reservationsOur member was happy with this outcome

Complaint: ***I am rejecting this response because:
This computer is brand new and under warranty Why would Costo lie and state it is not under warranty?
My mother is years old and disabled Costco is well aware of this
My mother had to wait over days for Costco and HP to address the computer problems Costco is well aware that my mother is legally blind,lives alone and her only phone is via her computer Without a working computer, she cannot call in emergencies
Costco has not addressed these defective computer problems for over months I hardly find this accomodating and proper customer service Especially for and elderly and disabled person who cannot fend for herself
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Will continue to wait on a response. Correction: The cell phone is Samsung Galaxy Plus and not a Samsung Galaxy

Complaint: ***
I am rejecting this response because: the tires were defected and two tires popped not only oneCostco is responsible for what they sale
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I never received a phone call in regards to thisI can be reached at I'm not sure who they talked to, but it sure wasn't me

Costco again will help the member with their flooring needs but this is a second story area in front of a sliding door to the outside of the home. Moisture tests are done on sub flooring ground level not on second story areas. Member will still need to fix the moisture issues. Costco suggests that they hire a outside company ie leak detectors as an example to inspect the affected areas. We cannot assist until the areas are clear of moisture

Complaint: ***
I am rejecting this response because: I am referring to cards per order number, not cards per lineThe information you have stated about issued cards may be correct however they were not issued for the orders I was referencingI will await the delivery of the Cash Cards and battery packsI am sorry this took an escalation as wellI hope customer service can adequately assist with this in the future without a Revdex.com escalationThank you
Sincerely,
*** ***

Complaint: ***We did of course contact the bank immediately, weeks ago Opening a Revdex.com complaint was only considered after we felt we had exhausted other options including working with the bank directly for weeks
However, this morning we spoke with Costco and were able to resolve this
Please close this complaint as resolved.Sincerely,*** ***

Costco will be looking into the Amex rewards amount outstanding and will work with Citi/Amex for a resolution. Costco will follow up with the member

Thank you for your recent inquiry on behalf of *** * ***We appreciate the RevDex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers
We sincerely apologize for the delay in having this package
deliveredThe order required some extra review by our fraud department due to the nature of the purchase which lead to the delayI was able to speak to UPS and have the shipment expeditedDelivery has occurred as of 3:PM ET today, 12/16/
I hope this response has satisfactorily addressed the RevDex.com’s concernsThank you again for your inquiry and for providing the opportunity to respondIf you have any additional questions, please don’t hesitate to contact me

The state of California taxes discounts based on how the discount is fundedIf the discount is funded by the manufacture then the tax is calculated on the full sales price before discount, if the discount is funded by the retailer then the tax is on the discounted priceThe following link is to California BOE publication 113, on how the State of California taxes discounts http://www.boe.ca.gov/formspubs/pub113/index.html
With all that being said this discount is a split funded discount, notice the S to the right of the on your invoiceDue to system limitations we list it on the signs only a manufacturers discountThis order has discount, funded by the manufacture and funded by CostcoPlease note the $fee is not taxable.
Your tax is calculated as follows:
- =
x 8% =
+ + -=

Costco will be replacing tires under warranty as resolution to this compliant