Citi

At this time, I have been contacted directly by Citibank S.D. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
My issued is resolved.Thank...

you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We responded to the customer on July **, 2015 via the U.S. Postal Service.  The customer should allow 7-10 days to receive our written response.  If the customer would like to share this information, they can provide a copy of our response to your office.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Citi has not corresponded with me or addressed any of my concerns. I have not received a statement of the actions taken on my account. I am still receiving calls from their collections department to 'collect a debt' and from what I have been told by these representatives the late fees that were erroneously charged to my account have been removed only to be added to the principal balance on my account. Further more, it appears that I have already been charged an additional late fee for the month of March for which the due date has not yet come. This is not an issue that can be resolved with a simple 'we have communicated with our customer directly' when that communication is in fact further harassment and complication of an already complicated matter. I'm appalled that this is being reported on against my credit when my actions should have led my account to be in good standing. I am documenting each call and requesting names and ID numbers from all representatives and if this is not successfully investigated, reported to me, and resolved by May 2015 I will take my documents to an attorney and seek legal resolution. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  They have promised that with 30-45 days at the most the incorrect info reported on my credit listing will be corrected.  I trust them to make that happen and will refile in the case that it does not.  I appreciate the assistance in getting this issue resolved.
Sincerely,
[redacted]

We will be responding to the customer on August 20, 2015.  The customer should allow 7-10 days to receive our written response.  Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because    There was no real response, only that they will reply to me directly. Which they have not done.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]
The response is simply a statement claiming to deal with me directly. There is no attempt to resolve anything I've stated in my complaint. I attempted to deal with Citi directly and no acknowledge my issues which caused me to create this complaint. And again my issues with their business practice towards my account are being ignored.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This Revdex.com complaint shows a Citi bank response on your website that Citi bank has communicated directly with me (the complaintent).  However, accepting Citi Bank’s response allows Citi to ignore the requirements of the Fair Credit Reporting Act and side step the Revdex.com process and further confuse this dispute.  Citi Bank actually sent me both of the attachments, received on Saturday 4/**/15.  The first Citi statement in summary says everything is rosy, Citi will rescind all theirnegative actions and Citi side steps that they were directed to cease and desist their harassing phone calls on March *, not March ** as Citi states.  However, the second Citi statement repeats their same false claims.  Since Citi bank displays a history on this account of false and misleading statements, which of the two Citi Bank statements is to be believed???
  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...We have corresponded directly with our customer via U.S. Postal mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

I see the credit for the charge, but not for the late fee and interest as promised.  My account says a payment is due on 6/**, so I need this to be resolved by then so it doesn't affect my credit when I don't pay.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]’s Ford Service account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They sent me a letter saying that they will not communicate with me anymore. They refuse to acknowledge my issue. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved becauseCiti REFUSES to call us back. We have left many messages as no one ever answers the phone. They refuse to reverse the fraud charges made on our account that we are not liable for.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] & [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have received no further communication beyond which I noted in the earlier response rejection.  In that earlier correspondence, the only resolution offered was the same position that led to this complaint in the first place: Despite having done nothing wrong in 20+ years as a customer and receiving no warning about pending closure, I would have to submit to a full credit check to re-open my account.  This is not good customer service and so I must reject this response as inadequate.

Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This investigation is still in process with regard to the multitude of system and customer service issues, but the errors with the transactions were finally rectified.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did nothing to reconcile this matter. This company has mislead and lied to me multiple times, and will not own up to it. It is affecting my credit and all I want is for them to retract the negative reporting from my January report, as their customer service representative mislead me to believe that they were helping me, which was untrue. They did call me, only to notify that they won't do anything and had zero intentions to do anything to come to a solution. I am continuously appalled by this company and regret ever working with them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have responded via phone to the customer as of April **, 2016.  Should the customer have additional questions, or concerns, they can direct those to us directly with a phone number provided to them.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]