Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

 
 Still waiting on solution 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Due to security concerns we are no longer sharing our responses to the customer with the Revdex.com.  We are responding directly to [redacted].  He will receive our response in 7-10 days.

We responded to the customer on August *, 2015.  The customer should allow 7-10 days to receive our written response.  Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
 Dear [redacted],   I have the good new today that Citibank sent me a check for the...

stolen funds of $2,831.   You don't know how grateful I am for your help and everything that you did for me to recover this money. I was a victim of a fraud and Revdex.com worked with me.    I'll have a Blog online to tell people how wonderful this company is. I'm so happy and I have no words to express my gratitude to you.   I'm still waiting for the other scam at Chase so I'll let you know when Chase refunds those funds too.    Thank you so much!   [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The business only repeated what they said to me on the customer service line. It appears that they refusing to negotiate a resolution to this matter and are still attempting to charge me over $3000 interest on my account. No credit card information sent to me expressily indicates that NONE of my payments would be applied to the promotional balance unless I called customrt service each month to have payment monies reallocated to the promotional balance. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

The business did not adequately address my issue. Their response is open-ended. They give no time as to when I will be contacted nor as to who will be contacting me. They also do not explain their position on the matter. Their response makes it seem as though they have not looked into the matter, and rather opted to send a boiler-plate response. They can easily proceed and do nothing after sending that message to the Revdex.com which will leave me once again at a deficit.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will be corresponding directly with the customer, as Citi has not received authorization from the customer to release information to your office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

The breach was not resolved per their letter. Here is my response - I received the the letter on August [redacted] from the Office of the President and it DID NOT resolve the issue/breach.  To re-iterate, the card ending in [redacted] was never activated and never used. Please feel free to check your records to confirm.  As you stated from the call log, correct, I had called in to switch to a different card prior to the account ending in [redacted] being activated or used. The only reason why I had signed up for the account ending in [redacted], as on a previous call, this is what a Citi Employee had informed me to sign up when I asked which card had the best features when I discussed the various card options. However, after doing some additional research on my own, I found that the Citi Executive card was available which provided better features, and I was never made aware of this card.  Otherwise, I would have signed up for the Citi Executive in the first place (even though it carried a 450 fee that I paid).   Again, the card ending in [redacted] was never activated and never used.  No charges were made to the card. (please feel free to check your records) Due to this “technicality”, and as stated before, I called Citi prior to obtaining the new Platinum card, as I wanted to make sure I was still valid for the miles promotion.  We reviewed it, and they stated that I still was, since I never activated or used the Platinum card, and explained the situation from when the account had been previously opened/closed.   I wouldn’t have signed up or used the card if I wasn’t provided this information directly from a CITI employee. Once I received the most recent Platinum card, I again confirmed with a CITI employee before using the card that the promotion would apply and I was told it would AGAIN.  If this wasn’t the case and I wasn’t told this, I would have simply waited a few more months, and then the promotion would have applied per what you are claiming (almost misleading me to sign up early to void the opportunity).I found out later that several days into the card being activated and being used, then the promotion was taken away (please check your call logs). This is extremely misleading and fraudulent.Also, when I first called up Citi about not seeing the promotion in my account, I was told that the reason for this is that I already received a promotion on the Executive card, and that the agreement includes the family of cards (Platinum and Executive), although only specifically states the Platinum card in the agreement.  Now, I am being told that the reason the promotion was not awarded is for something different.  Again, this is highly unprofessional and suspicious due to the continued misinformation from Citi.I also contacted ** on this matter. I provided them with the information and the letter from Citi. They were extremely displeased with how the situation has been handled.  They unequivocally stated it is completely with Citi’s ability to award the miles. It is sad that customer service and quality is diminished so dramatically and obviously Citi no longer cares about individual clients.  My wife has had a Citi card for over 10 years, and we have spent well over six figures on the card in just the last couple of years. I also use Citi for my businesses.  As Citi is trying to be negligent over this issue based on a technicality that Citi created in the first place, we will be closing all of our accounts. Maybe this loss isn’t significant enough for Citi, but this lost revenue and future business will far exceed the cost of this promotion.The only comprise I can offer is that since the account ending in [redacted] was “closed” on April *, 2014, another Platinum card could have been opened on Oct,* 2015, with the promotion applicable, if I had not been told false and misleading information several months ago by your employees I would have waited until this time.  Therefore, if you go ahead and wait and apply the promotion at that time, as the spending amount as already been met and paid for, I feel that would be fair, and if your company wants to do this right thing. I’ve also tried calling the senior account rep (Kisha) 3 times and have left 3 messages, and never received a call back.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We
will be corresponding directly with our customer.  If you would like to further
discuss the resolution, may I suggest you contact them directly?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved I reject the response because this company has failed to adhere to the FCRA  and in doing so has violated my consumer rights. I asked for a copy of the contract binding me legally to this debt to which they failed to provide. Why? I suspect they cannot do so because the account is not mine. This is what I have told them for the last three years and they have continued monthly to update the account as if I just opened this account. Their actions are negligent and nothing more than an attempt to strong arm me into paying a debt that they know isn't mine. I have kept all correspondence and this is my last attempt to reach a resolution with this company before retaining an attorney .?In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Good Day All, We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]Executive Response Unit

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:
 
American Airlines (CitiBank) claims I made a late payment in October. This late payment was due to the fact I could not enroll in reacuring payments for the card due to the horrible user interferance of the website. I went out of my way to call customer service to set up a manual payment by phone. The late payment WAS not past due over 30 days therefore is not reflecting a late payment on my credit. I overpaid the minimum that was due after being late, and also got a courtesy waiver of the late charge. I explained to the phone rep about the inconvience of the website and she went ahead and showed me how to enroll in auto payments. Since than, I have made all payments ON TIME, and continue to do so. Attached I given the login screen shot showing I paid on time and that it was not paid over due. Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

We responded to the customer on 4/**/15.  The customer should allow 7-10 days to receive our written response.  If the customer would like to share this information, they can provide a copy of our response to your office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No offer to accept my suggestion of lowering the interest rate until the card is paid off was accepted.  The letter that was sent from Citit stated the interest rate is 19% of which they will not be lowering even though they closed my account.  With payments of $140 only $30+ is going towards the principal resulting in the card never being paid off for 18 years.  This shows me Citi bank does not care about their customers because they refuse to offer or help to lower the interest so more can be applied towards the principal on this closed account. I will be sending [redacted] another Revdex.com report to let them know that the source that holds their customers credit cards is not looking out for them but only for themselves.  Revdex.com I would like you to be a mediator in this.  Please let me know.   
Thanks [redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[I have not received any contact from Citibank.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding the customer's account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer via [redacted] Mail within the next 7-10 business days.

We have addressed all issues listed in this correspondence through the Revdex.com of Atlanta.  If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 I have not hear from [redacted] in his matter . Therefore it is not considered resolved . A late fee for a payment that I made with record that I made a late payment on my credit rating is not something that I feel is fair when I made the payment o time , however due to an error in their system I was not notified there was an issue . All I have is a confirmation number that I made the payment .
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I received a letter from Citi financial indicating that my petition to increase my credit limit to the amount of the purchase without having my credit pulled was denied, now with that being said I was misled by the employees to believe that it was automatically increased and the truth is the account is being reported over the limit in a negative manner every month towards my credit reporting.  as a customer I feel that [redacted] is not honoring my business not only by the employees who sold neither merchandise but also by the executive response unit that responded to my petition. I reject the business response 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]