Citi

Review: I called Citi in December to request the closing of my card because two times between August and December, Citi decreased my credit card limit without notifying me that they will be doing this. I was only notified after the fact. I understand that Citi is free to extend to me how much credit they see fit and is not obligated to extend credit to me, but a reduction in my available credit shouldn't be a surprise. When I called to request that the card be closed, the agent that I spoke with closed it immediately and never told me anything other than that my card was now closed. Since then, I have continued to sign on to the Citi easy deals site to try and bid for auctions, but when I tried today, I was not able to log in. When I called Citi,, I was told that my points have been taken away and the Citi easy deals account was closed because I closed the credit card. I have accumulated in excess of 4500 points and I intentionally saved up all my points so that I could try and bid for something of value. Had the agent that closed my card told me that all my points would be taken away, I would not have closed my account until I used my points. The agent who told me today that my points were taken away, told me that when I made the decision to close my credit card, I made the decision to have my points taken away. I disagree, because I was never given the option. I was told today that nothing can be done by the agent and that the agent's manager is "busy." I guess the agent was busy too, because she hang up on me. I understand that now that the card is closed, there is nothing to put the points back on, but why was I not told that I was losing all my over 4500 points?Desired Settlement: I would like Citi to give me the cash value of my points, whatever amount that might be. I was never given the choice to lose them or keep them. Also, I believe that before an agent closes a credit card, they should be telling customers what is going to happen. It shouldn't be a surprise!

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I had a remaining balance of $484 and was charged deferred interest over $1,700 because I didn't pay off the remaining balance before the deferred deadline expired. Had I know my deferred interest expiration date were approaching I obviously would've paid off the remaining balance of $484. I am setup to make auto payments and was not notified of the approaching deferred interest expiration date other than a sentence on my monthly statements. The way I found out was when my automatic minimum payment was no longer sufficient since my minimum payment amount increased after the deferred interest was charged to my account.Desired Settlement: I want them to reverse the deferred interest charge over $1,700 and just let me payoff my original outstanding balance of $484.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the business never responded to my suggested resolution nor proposed any other possible resolutions.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated in our previous response to the customer we will no longer respond to inquiries regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has not made any attempt to resolve this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In November 2014, I noticed that two chandeliers I had purchased on [redacted] using my Citi credit card were now being offered for $657.27 less (in total for both).

I first contacted Citi, after I reviewed the rules and guidelines governing the Citi Price Rewind Program, and spoke with a customer service agent. I clearly explained to the agent that I would be requesting that [redacted] refund the difference in price given that the two chandeliers were purchased less than 3 months ago. I told the agent that based on my review of the rules and regulations of the Citi Price Rewind Program, however, it seemed that I could also request a separate and independent refund from Citi given that the chandeliers were purchased using my Citi credit card. The agent confirmed that this was in fact correct. Each card holder is given an annual limit of $1,200 for price rewinds and can opt to get the refund through Citi, as long as proof that the product was being offered at a lower price was documented. I explained to the agent that I would only go through the process of getting all the paperwork together if I would not be denied my independent request for a refund by Citi simply on the basis that a similar request would be made through [redacted]. Again, I was reassured that this would not occur.

I also contacted [redacted] and asked them to honor the lower advertised price given that my purchase was made less than 3 months ago. I was told that [redacted] would review and process my request.

Based on the agent’s assurance and my review of the rules and regulations governing the Citi Price Rewind Program, I sent in the required documentation shortly after.

On December **, 2014, to my surprise, I received a letter from Citi Insurance Services, asking for supplemental proof. Again I contact a customer service agent, explained the situation, and was reassured once again, that all I would need to do is send a notarized letter explaining the refund [redacted] had provided me independently, clarifying that the return was not of the goods in question.

Based on these instructions, on my birthday, December **, 2014, I visited a Citi bank branch to get a notarized copy of a letter I drafted that explained that the refund of $657.27 was a refund that [redacted] made to my account based on my (separate and independent) request that they honor their lower advertised price. Needless to say, I was greatly inconvenienced by Citi’s additional request for information that I had already provided several times to Citi customer service agents. Even so, based on the customer service agents’ assurances, I once again provided the documentation as promptly as possible (in fact on my birthday so as to avoid the holidays).

On January **, 2015, I was very disappointed to receive a letter from Citi denying my claim based on the fact that [redacted] had already (and independently) issued a refund for the difference in price in response to my (independent) request to them.

This is completely unacceptable. I was expressly told throughout the process that this would not be a basis to deny my claim. Yet, that is precisely what Citi's letter states.

I expressly relied on the statements made by your customer service agents, as well as the advertised rules and regulations of the Citi Price Rewind Program, to proceed in submitting the required paperwork on multiple occasions. As you may imagine, this is very frustrating and disheartening. If I had been told by an agent at any point in this process that I would not be eligible for a refund based on my (separate and independent) refund from [redacted], I would not have wasted my time and energy on this issue. No agent said that because Citi's Price Rewind Program is advertised as an independent benefit offered to card holders that operates separately from retailer refunds.

Based on Citi Price Rewind's advertisement, I don’t understand how Citi Price Rewind can be deemed an exclusive Citi “benefit” offered to cardholders if, at the end of the day, it relies on retailers for the refund. Had I paid with any other credit card that doesn’t provide this purported “benefit,” I would have been in the same situation as I am today, with [redacted] having issued the refund based on my separate request. I am actually in a worse situation given that I wasted my time in submitting required documentation on several occasions and engaging in numerous calls with Citi customer service agents all for nothing. This is completely unacceptable.

My wife and I have been loyal Citi bank clients since we moved to the United States from Canada. We are Citi gold card members, with access to private banking. Given the way that I have been treated and misinformed, I am now seriously looking to transfer all my money to another bank more willing to honor its word. My time is very valuable. Because of the ambiguity surrounding the Citi Price Rewind Program and the information I was given by Citi's personnel, it appears that I have wasted significant time trying to use a program you profusely advertise, only to get nowhere.Desired Settlement: I expect that Citi honor its word by issuing the refund that I am entitled to through its Citi Price Rewind Program. That refund is for $657.27. In addition, I expect an apology (as well as some demonstrable token) for all the time I have spent trying to use a program as instructed only to get nowhere.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response does not address any of my concerns. I am very disappointed with the way my complaint has been handled. I have not received any substantive response about the issues I have raised in my letter. I am re-attaching my complaint for your review given the lack of substantive action taken by Citi.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have not heard back from the business since this latest response. In addition, given that I took time to write all of my complaints in writing, it is very disappointing that Citi did not take the time to address my concerns in writing. This is wholly inadequate.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Made a payment on February *, 2015 of 100.00 dollars and made n�ºmerous attempts and sent proof of payment and they still don"t correct the issue.

On February *, 2015 I made a payment of 100.00 dollars to my [redacted] account. After 3 weeks I noticed that the payment still wasnt posted so I contacted them and they told me that I had to send a letter with copy of my bank statement showing the payment. I Immediately sent the letter and went to the bank to confirm the payment was made and they even gave me a print out with the confirmation number of the payment. Today I receive a communication telling me that the documents I sent which were the ones that they instructor me to send were not enough to conduct an investigation and they needed additional information. I went to the bank and filed a claim so they have to deal with the bank directly. I have been compilant and patient but they really dont have any interest in solving this situation. Today is going to be a month and my payment hasnt been posted to my account.Desired Settlement: I would like them to post the payment to my account.

Business

Response:

Thank you for your communication regarding the customer's My [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[Your Answer Here]They just sent me the same response. That the documents that I provided were not enough for them. I sent them what they inicial asked for that was a confirmación Ach from the bank with the payment date and confirmaron number. I went to the bank once again and the bank is conducting an investigation directly with them. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your communication regarding the customer's My [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

Review: I received a letter telling me to apply for the Citi Double Cash card. It said I was per-qualified for the card and to call, mail or apply online. I called prior to applying and asked the customer service rep, if this would be considered an upgrade from the current card I have, which is the Citi preferred card. The representative said "yes, it would be considered an upgrade from the card I had, they would switch over my acct to double cash card. I did not do the transaction with the rep. I called again a couple of days later but there was a long wait time, I hung up and decided to apply online. I applied online and was given a decision in a couple of days. I contacted Citibank, to make sure that my Citi preferred card would be closed and transferred over to the double cash card. The rep told me this was not done, and they couldn't do anything about it. I advised her to check her system to see where I specifically asked for this. She stated "nothing was in the system". I was advised I can close the account for my citi preferred, but by doing that I would be affecting my credit score which I do not want. So now I have two credit cards with Citi, which I did not want, and I was bait and switched into getting this card.Desired Settlement: I would like for Citi to transfer my information or my current account over to the new card "double cash'. I would like to only have one credit card account instead of two, without it affecting my credit score.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a call from someone in the presidents office, telling me that there is nothing they can do about the situation. She did not offer me anything to rectify the situation. Therefore my complaint was not resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We recently replied to the customer’s inquiry and because no new information was contained in his most recent inquiry to the Revdex.com, we consider the matter resolved.

Review: According to the Oklahoma Tax Commission this company holds the lien on my 2005 Toyota Camry VIN

[redacted]. Not responding.

I am needing the lien release for my car in order to sell it. We have never received the lien and the company will not respond.Desired Settlement: A copy of my lien release they hold.

Business

Response:

The original lien release was mailed on or around 02/**/2009.We have enclosed a new lien release that can be presented to the motor vehicle department for removing the lien .

Review: I have spoken to them about this issue and I have not reached a resolution to date. They promised to send me a paper statement, and they have not don

I made a payment for 6400 dollars and assumed my bill was paid almost in full. They claim that they sent me emails of bills , which I did not receive. I got a phone call from their collection agency stating that my bill was overdue, yet I never received a bill from them. I called them and made a payment; at that time they said they would send me a paper statement which I have not received. They reported me to the credit bureau and my credit score was lowered 30 points as a result for delinquent payments that I never received a bill for.Desired Settlement: I also seek a refund for late charges that I paid because I did not receive a paper statement or an email statement.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The business stated that they would send me a paper statement so that I Could APPLY FOR A REFUND; THEY HAVE NOT SENT A PAPER STATEMENT; NOR WILL THEY ADMIT THAT THEY DID NOT SEND A PAPERLESS STATEMENT.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: This credit card is letting unauthorized charges to be added to my account. I disputed the charge, but they said the vendor (McAfee) was allowed to charge $89.95 to my account. The vendor supplied some ** print out with a $31.95 statement. They allowed the $89.95 to be charged. I wrote to customer service that I wanted all charges to be stopped, and I would be closing the account. I got an email with a " we can't close the account," but you can work out any disputes with any vendors that charge. I told the CS rep in a very strong [redacted] that it was Citicorp **.Desired Settlement: I want my credit card account with a credit for the billing, and all charges to stop. I am closing this account as soon as my refund is posted.

Business

Response:

We have corresponded directly with our customer. If you would like tofurther discuss the resolution, may I suggest you contact him/her directly.

Review: I signed up for a Citi Hilton Reserve credit card two years ago. At the time of enrollment, the bank offered a benefit whereby if I spend $10,000 or more in a year, starting from my account opening date, I would receive a free night certificate upon my account anniversary.

I met that requirement upon my anniversary date of 7/**/15. I did not receive the free night certificate, and contacted Citi. Initially, they told me that the "clock" starts on the date of when the annual fee hits the account, which obviously was contrary to what I had been told. When I informed them of this, another representative contacted me and corrected the previous agent's misinformation. This exchange happened on Citi's secure message system. This representative confirmed that I had qualified for the free night certificate, and that it would be received shortly.

I followed up with Hilton, who contacted Citi, who told them that I had not earned the certificate. I have a screenshot of Citi stating that the free night certificate was indeed earned. I just tried calling Citi about this again (this was my fourth attempt to get my earned benefit), and they said they have no access to the secure message confirming that I qualified for the benefit.Desired Settlement: Please issue the free night certificate immediately, as it is almost three months since my account anniversary. Otherwise, Citi is guilty of deceptive advertising.

Business

Response:

We

will be corresponding directly with our customer. If you would like to

further discuss the resolution, may I suggest you contact them directly?

Review: I issued an on line bill pay to Citibank on November [redacted] for $2091.10. I have called their office 8 times to receive my refund for an account that is closed and has no lien pending. I have been told on multiple occasions I would have my refund via wire within 2 business days. I would be happy if they just send a check to me.Desired Settlement: I would like my money back that they have no lien for.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: My account number is [redacted] .

My credit report says I owe Citi $875 and my monthly bill is $52. This is not true. I've paid off my enter bill therefore the balance should be $0 owed. Since I paid off my debt, please all date my credit report with all 3 bureaus with a $0 balance.

Also I would like Citi to e-mail me a copy of my credit card application with them. Please send the initial credit card application I filled out to get approved for this card.Desired Settlement: My account number is [redacted] .

My credit report says I owe Citi $875 and my monthly bill is $52. This is not true. I've paid off my enter bill therefore the balance should be $0 owed. Since I paid off my debt, please all date my credit report with all 3 bureaus with a $0 balance.

Also I would like Citi to e-mail me a copy of my credit card application with them. Please send the initial credit card application I filled out to get approved for this card.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I haven't ever heard from this company. There never sent me the contract I signed nor my official application.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: There was a fraudulant charge on my debit card, and as soon as I woke up and saw the texts I called and told them to pull it off (it was porn). I'm not doing well and I need every penny I can get and this was $40. They gave me some run around about a 10 day fraud investigation before I will release my money REPEATEDLY. They were rude, condescending and not helpful for someone in my situation who just wanted her money back. Finally, I called the number on the transaction, and the customer service woman released the funds (not right away) BUT NOT A SINGLE REP suggested that and added to my anxiety. How can you just hold someone's money like that and lie about it? Citibank is the worst bank on the planet.Desired Settlement: I want my money back like yesterday

Review: I have contacted OneMain Financial four times this week attempting to get a pay off amount of my account. I have spoken to six different representatives, transferred to a supervisor's voicemail (no response as of today), and received inconsistent information. One representative provided me a payoff amount, but said it would only be valid for 24 hours. The other representatives refused to provide an amount and said I had to send either a letter or fax requesting the information and then would need to wait a minimum of one week for processing. I expressed my frustration because this is a daily accruing rate and having my request sit in their queue seems unethical. I also asked them to stop the automatic withdrawal from my checking account, and I was again told I would have to send in a written request and it would be at least four days before they could get to my request.Desired Settlement: A check by my Credit Union has been mailed in the amount originally quoted to me. I want this institution to honor the amount they quoted to me and consider the account paid in full with a positive mark on my credit report. Furthermore, I do not want any additional funds taken from my checking out. Finally, I would like a written letter mailed to me stating the account is paid in full.

Business

Response:

Dear [redacted]:

We are in receipt of your correspondence dated October *, 2013, regarding [redacted] OneMain Financial account. Your request was forwarded to me to research and respond. We have reviewed the issues raised in your letter and offer the following response.

First and foremost, we appreciate [redacted] bringing her concerns regarding the payoff request to our attention. While we continually strive to provide a superior level of service to all our customers, we truly regret this incident and apologize for any mistreatment or inconvenience that this may have caused her.

Please be advised that the first call we received from [redacted] was on October *, 2013 at 4:34 PM Central time. Please be advised that all real estate payoff requests must be in written form. Therefore, [redacted] was advised that she needed to fax in her payoff request to ###-###-#### to attention [redacted]. [redacted] was also advised that once the payoff request is received, it can take up to five (5) business days lo process the payolf.

[redacted] payoff request was received at 6:03 PM on Wednesday October *, 2013; therefore, please be advised that we are still within the five (5) business days of her request. However, I have confirmed that the payoff statement was faxed to [redacted], per her request to ###-###-#### on Tuesday October *, 2013. For your review, I have also enclosed a copy of the payoff statement that was faxed to ###-###-####.

We continually strive to provide a superior level of service to all our customers and we trust that this letter addresses [redacted] concerns. Should you or [redacted] have questions regarding her account, please feel free to contact me at ###-###-####.

Sincerely,

Resolution Specialist

Executive Response Unit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved with the following conditions:

OneMain Financial recognizes that the payment of $12,905.68 was credited to their system on October *, which now shows a balance of zero and a refund in the amount of $17.49 be sent to my husband and me.

OneMain Financial will promptly notify the appropriate parties that this loan has been paid in full and release any lein they may have on our property.

OneMain Financial will send me a letter stating my account has been paid in full per the terms of the contract and the account is now closed.

Sincerely,

Review: To preface, I have banked with Citibank for 25 years and have currently been a CitiGold (preferred) customer, carrying balances required to meet this service level.

On October **, 2013, I learned I was a victim of fraud and identity theft involving my Citibank savings and checking accounts. Someone posed as me, called into the Citi call center and moved $43,000 from my savings to my checking account. Then proceeded to use my debit card in Italy to make two purchases totaling roughly $23,500.

I called to CitiGold on Thursday night @ 9:30pm ET. The customer service representative immediately transferred me to the fraud division. The person answering that call, clearly had two goals: 1. Take my information and file a dispute 2. Get me off the phone. After a few minutes, I clearly voiced my opinion regarding this and the person did not seem phased at all. I asked to speak to a supervisor. The representative explained that no supervisors are around at night and she would leave a detailed message for a supervisor to return my call in the morning. The representative also explained that a provisional credit would be offered in two business days

After completing that call, I called back to CitiGold and asked to speak to a manager or supervisor there. There was something clearly amiss in my original call and I explained in detail to the rep, [redacted]. [redacted] also explained that "No managers are available at night." and offered to leave a detailed message for a manager to contact me in the morning. I voiced my concern to [redacted] stating that "The worst thing she could do now is to offer this and then tomorrow for no one to return my call" [redacted]'s reply was "Sir, this is CitiGold - we pride ourselves on service"

As you might expect from this complaint - 4 days later and NO ONE has returned any phone call of mine. I have gone in personally to my Citibank branch, and while the branch manager is polite and trying to help, she is simply a person stuck in the middle relaying conflicting information. It has been 3 business days and the fraudulent money has not been credited back to my account. Citibank has offered no support in proactively protecting my financial future. They offer no indication how a $24,000 international charge on my debit card can be made with NO fraud alert, when I never had an international charge on my debit card in 25 years.

I have a huge number of unanswered questions with no one there to answer. My impression is Citibank is trying incredibly hard to lose my business. Everything they market about CitiGold - Service, protection, etc is all, in my opinion, a marketing facade.Desired Settlement: I am interested in speaking with someone at Citibank who has the ability and authority to hear my concerns, questions and requests and follow up on them. While the branch manager is trying, my sense is that she is stuck in a position of responsibility without authority.

Business

Response:

Dear [redacted]:

Thank you for taking the time to speak with me on November **, and November **, 2013, and allowing me to assist you in regard to your complaint. Below is a summary of our conversation.

First and foremost, please accept our sincerest apologies for the service you described. I know that this ha. been a frustrating experience for you. I assure you that the service chronicled in your correspondence is not the type of service in which Citibank prides itself, and certainly not the type that our customers deserve. I understand that you previously contacted Citibank to dispute a funds transfer, in the amount of $43,000.00 and a debit of $23.354.60, which you identified as unauthorized.

As discussed, we have honored your claim and credited your Citigold Checking account ending in [redacted] with the purchase of $23,354.60 on November *, 2013 and have transferred $43.000.00 back into your Preferred Money Market Account ending in [redacted] on November *, 2013, from the checking. During our review we discovered that you were a victim of ID Theft. Based on this, we strongly urged you to close your account and recommended contacting Citibank's Identity Theft Solutions at ###-###-####, M-F 9AM-5:30PM ET. It is a free service offered to Citibank and Citi Card customers that helps re-establish a customer's financial health and credit standing/history if their identity has been stolen. l understand you have declined our recommendations to contact Citibank's Identity Theft Solutions and will instead continue the service you have with a third party monitoring agency. As I

mentioned in our conversation, l will contact Assistant Branch Manager [redacted] and inform her that you will be visiting the branch soon to open new accounts.

[redacted], I do hope that in our conversation today, I was able to address all of your concerns. Thank you for being a valued client.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do believe that some of the business processes in Citibank are lacking. From internal controls to corporate-branch communications, Citibank has systemic issues that should be dealt with.

Sincerely,

Review: purchased lawn tractor from [redacted] on 2/**/14. I was told there was a "promotion" available which gave us the chance ofhaving no interest if total was paid within specified period. nothing wasstated that if we did not pay off the $2826.23 the interest that wouldhave been charged $811.79 would be added to the total. Both [redacted] and Citibank were aware that I was just that day been approved by Citibankfor $3000. If I had known about this, I would have gone elsewhere otherthan [redacted] and Citibank.

Product_Or_Service: Craftsman Lawn Tractor

Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I feel the $811.79 interest charge should be dropped,as Citibank was awarethat my approved credit limit of $3000 would escalate to over $4000 ifthe total charge was not paid in full.

Business

Response:

Good Day All,

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Trying to access my FICO score. The link on the Citibank's site is not working. Citibank customer service and was told 'Sorry that it is not working for you' and that they can not tell me the score. Told me to call up Citicards and they will tell me. Called Citicards and they told me 'Sorry' but that they can not give me the score and to use the Citibank web site or another site outside of Citibank that will give me my score.Desired Settlement: Want to stop getting the run around with different people pointing fingers at each other and somebody to take responsibility and to tell me my FICO score or somebody to tell me when it is fixed so I can access my score on-line.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had to Citibank [redacted] cards opened back in 2003, one was a regular [redacted] card and one was a [redacted]. The [redacted] card they have as closed in October 2004 that was listed as a write off/charge off which was paid! The card limit was 1000.00 and with interest the total paid on that card was 1600. The other card was a [redacted] that was closed in May 2005 and had a 1500. balance. That one was paid off in July of 2005 for I believe 2300 or somewhere close to that amount. For the period of time that has passed they should be off my [redacted] credit report and they are not, and the information on those reports are wrong. I have disputed the claims through the credit bureau years ago and it still has not been removed from my credit report and the accounts were closed 10 and 11 years ago! I was told to contact them and have the inquires removed and prove now that I ever paid the cards, when the other credit bureaus had the correct information before they fell off due to the time that they are suppose to remain on your credit report. I have contacted them several times and have asked for the information to be removed and all the say is I can't help you or constantly hang up on me for the last few years. I would like this resolved once and for all. I do not have either account that these accounts were paid on as that was 10 plus years ago and now I have moved and since married and the one bank I believe does not even exist anymore.

Product_Or_Service: Citibank Credit Cards from [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like both inquires removed off my credit report. They are way past the max fall off date and since they refuse to correct the information even with proof sent in several times several years ago, they still refuse to update and correct the information or have the information removed. I just want BOTH credit cards off my credit report once and for all.

Business

Response:

Tell us why here...Good Day, We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Citi Bank has stated that they will contact me directly which they have not done. I have reached out to them on many prior occasions and weeks prior to this complaint and still have not talked to anyone about the issue. I would like CITI BANK to release what information they have on the said accounts so that this issue can be resolved. ALL represenatives I have talked to told me to write in or fax in written issues. I have on several occasions many years ago provided documentation directly to citi bank proving that these accounts were PAID IN FULL, and yet they have not changed the status on my credit report. Since the date they have closed the account on my credit report, they should of had both accounts removed from my credit reports! CITI BANK, PLEASE RELEASE THE INFORMATION TO THE Revdex.com ON THESE TO ACCOUNTS SO THEY CAN RESOLVE THE ISSUE SINCE FOR OVER 10 YEARS YOU HAVE NOT BEEN ABLE TO PROPERLY HANDLE AND SETTLE THE ACCCOUNT, OR REPORT PROPER INFORMATION TO THE CREDIT BUREAUS.Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

“We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?”

Consumer

Response:

Citi Bank has wrote to me and told me that they informed the Credit Bureaus to remove both inquires from all my credit reports. They told me who to contact if I have any other issues, even though the accounts are from CITIBANK directly. I will be satisfied once their inquiries have been completely removed from all my reports and I have a new print out confirming this. Thank you again for everything and getting a response so quickly from CITIBANK. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: CITI Bank is who I have my loan with for several years, and they have offered a refinance option to me for a second time. The first time a while back it cost me $105 to get the process started, then after delay past 110 days, they told I had been approved then after saying I was approved that it went back to the under writer and they needed money to keep my interest rate. I talked to another loan officer just recently who said because of HARP and their revised policies that there would be no replay of the last time. He said they learned their lesson since then and it would not be like that again. So this time it cost me $463 dollars for appraisal and process. After sending me papers to sign, asking for W2's , insurance declaration, and tax returns for last 2 years, I gave all , signed all papers and was told it went to under writer. Then I come home from a trip and find that they asked for all of it again, plus other things that I have no idea about, and they want it all in 5 days. ............ I am very aggrevated and feel I have once again been taken advantage of by CITI bank and mortgage company.

Product_Or_Service: RefinanceDesired Settlement: DesiredSettlementID: Refund

I want my $463 dollars back and I am going to another source for refinance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Customer Service for Citi Premier Credit Card said that the 50,000 bonus thankyou points could be used as a $500 statement credit. They lied.

When I applied for this Citi Premier credit card, I spoke with a fellow from the Philippines which indicated that not only would I receive a credit for my 2.3% service fee for using this credit card to pay for part of my property tax bill but; he also indicated that I could use the 50,000 bonus points as a $500 statement credit. He lied. Upon receiving my credit card, I called to activate the card and ask the gal who answered the call the same thing and she agreed. I wasn't going to activate the card or use it to pay taxes if those promises were not going to be met. I went ahead and charged close to $5K that same day. When I received the bill, I immediately called and asked to convert my bonus points to the $500 statement credit. At that time, I was INFORMED THAT I WOULD ONLY GET $250 STATEMENT CREDIT. WELL THIS WAS PRETTY UPSETTING TO ME BECAUSE I APPARENTLY WAS LIED TO. I EVEN ASKED TO SPEAK WITH MANAGEMENT AND GET THE CALLS PULLED BECAUSE I KNOW WHAT I ASKED AND WHAT THEY SAID. HOWEVER, AFTER BEING TRANSFERRED A FEW TIMES; I WAS INFORMED BY A [redacted] NAMED [redacted] WHO SAID THAT THERE WAS NO SUCH THING INDICATED ON THE CALL(S). I BELIEVE THEY ARE EITHER LIEING, OR THE CALLS HAVE BEEN ALTERED TO SUIT CITIBANK BY EITHER THE REPRESENTATIVES OR MANAGEMENT. I WOULD NOT HAVE ASKED THEM TO PULL THE CALLS IF I WAS LIEING????!!!Desired Settlement: I STRONGLY BELIEVE THAT CITI SHOULD KEEP THEIR PROMISE THAT THEY MADE TO LURE ME INTO USING THEIR CREDIT CARD. AT THIS TIME, I HAVE USED THE POINTS TO PURCHASE GIFT CARDS AS [redacted]) INDICATED THAT SHE DIDN'T HAVE ANY PLANS ON ADDING ANY MORE POINTS TO MY ACCOUNT NOR DID SHE CARE IF I CLOSED THE CARD.

I BELIEVE WITH ALL THE ANXIETY AND FRUSTRATION THAT ALL THESE INDIVIDUALS CAUSED ME SHOULD, AT THE VERY LEAST; CREDIT MY ACCOUNT $250.00 SINCE THAT IS PART OF THE LOSS I WAS PROMISED. [redacted]

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me and the matter was going to be resolved by speaking directly with the agents and, specifically, the rude [redacted]. I do still feel that Citi should have also sent me a check or gift cards in the amount of $250.00 to gain my future business especially with the hassles I went through that caused much unwarranted anxiety and stress. I was told from [redacted], the lady that contacted me, that she'd have no problems with a $250.00 credit but my account was closed. I had informed her that I closed it after not hearing back from anyone after filing this complaint. I still feel that they can show their apologetic behavior by the $250 check or gift cards. Only GOD knows if they waited until I closed my credit card to finally make contact with me and find an excuse to not give me the $250.00. Citi can afford it.

Sincerely,

Review: My account was compromised back around Dec 2014 and had to be closed. Another account was set up for my [redacted] account. My Jan-May payments were credited to my new account even though my old account number was on my banks check. The June payment went through my bank account on * June 15, but [redacted] Had on my July statement that my account was overdue and a $25 late fee was applied. I called the 800 number on ** June 15 and spoke to [redacted] who said he had transferred the money from the closed account to the new account. Everyday I have continued to receive calls about my delinquent account. I called again on * July 15 and spoke to [redacted], who transferred me to [redacted], who transferred me to [redacted] in the Recovery Department. [redacted] said both accounts were delinquent and going to be turned over to the collections department. He said I had to wait 7 business days for the money to be applied to the new account. It was already over 7 days and he said there was nothing that could be done until the payment was transferred. My husband ([redacted]) called the recovery number ###-###-#### on * July 15 and was told the reason for the delay was it was transferred as a refund and not as a payment and a refund takes longer to process. He advised my husband to call back on Friday to see if the account had been updated. Meanwhile we are still receiving 2 calls a day about not receiving payment.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Billing Adjustment

I want my account credited for the June payment of $50 and a refund of the $25 late charge. They also informed my husband that the interest rate had gone up due to the late payment , so I would appreciate my account being returned to the lower interest rate.

Business

Response:

We have contacted [redacted] directly regarding this situation. Should she have any additional questions or concerns, we have provided her with direct contact information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,