Citi

Review: I was clearly told that my account would not have a monthly service fee. After examining my account online, there is a monthly service fee. I contacted them and they gave me bs.Desired Settlement: Refund and no service fee

Business

Response:

Dear [redacted]:

I am writing in response to correspondence you sent to the Revdex.com (Revdex.com). Your inquiry regarding the monthly fee charged to your personal checking account was forwarded to Citibank's Executive Response Unit for review. It is my pleasure to respond to you on behalf of Citibank.

Upon review of our records, it was determined that an error occurred when Citibank charged a $20.00 monthly service fee to your (new) Citibank checking account number ending in [redacted]. Please be assured that we have taken the necessary steps to prevent a recurrence. In addition, on August **, 2013, a credit adjustment for $20.00 was applied to your account. This adjustment represents the refund of the disputed fee and will appear on your next monthly bank statement. While I know that apologies do not always make amends we hope you are willing to accept ours for any inconvenience this matter has caused. We are committed to providing service that is reliable and regret that in this instance we failed to meet your expectations.

[redacted], please allow me to take this opportunity to advise you that Citibank needs to update its account records to ensure that it has your current contact information on file. At your earliest convenience, please call [redacted], Branch Manager, located at Citibank's [redacted] Branch at ###-###-#### so that she can assist you with tills process.

Again, we thank you for the opportunity to address your concerns. We value our relationship with you and look forward to the opportunity to provide you with the ·service you have come to expect from Citibank.

Sincerely,

Client Liaison

Executive Response Unit

Review: I have a [redacted]. I was notified of and over due balance which turned out to be a fraud event. I was informed that the matter would be corrected. I mentioned that I had received opportunity for 0% interest to pay off other accounts via checks provided. I also asked that since these checks were already issued would the be covered in regard to the fraud situation with my account. I asked twice if they would be covered and both times the answer was that they would be covered. So, today I received a letter that stated that the check(s) were not processed because I was issued a new account number. This is the very situation I asked about and was told that the I would not have that problem.I called ###-###-#### and was told that was not done because my account number changed. Why qas I told that the CC company would take care of my concerns?Now I am going to have a mortgage payment bounce and associated cost to me.I request that Citibank correct this situation and pay for any costs I incur.[redacted]Desired Settlement: DesiredSettlementID: Refund

I called ###-###-#### and was told that was not done because my account number changed. Why qas I told that the CC company would take care of my concerns?Now I am going to have a mortgage payment bounce and associated cost to me.I request that Citibank correct this situation and pay for any costs I incur.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.From: [redacted] [[redacted]]Sent: [redacted]Subject: Re: You have a new message from the New York Revdex.com. Complaint # [redacted] The complaint is being resolved - [redacted]/Citi has acknowledged that a check is being issued to me for the fee charged me due to my check being rejected.

Sincerely,

Review: Account was behind and sent to a collections handler without any attempt to let me know.

My account fell behind and I was in contact with the creditor. All communication ceased around 11/2014. A call came from United Recovery to a parent, looking for me. [redacted] sold my account without even trying to bring my account up to date. No calls (I do not answer robo calls), no mailings, no statements, nothing. I refused to give info to this collector. Calling Citi ([redacted] card bank)got me no where, the rep had nothing to say. She was clueless. A separate Revdex.com complaint will be filed against the collector. A heads up this account was about to close would have been nice, I would have been happy to set up a payment plan or even bring it up to date. But I need communication in order to do so.Desired Settlement: I would like this account to be handed back to citi and opened in order to be paid. I do not challenge the validity of the debt questioned. I am challenging the lack of communication and the ability to sell off the account without advising the account holder.

Business

Response:

We have corresponded directly with our customer. If you would like to discuss the resolution, you may contact the customer directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citi had responded via mail (first mail response) with inaccurate information. They are stating dates from 2013, nothing recent. They did not accurately address the fact of zero notification was made via any source except robophone messages. I will not work with [redacted], as they are requesting. [redacted] deserves a complaint of their own.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to discuss the resolution, you may contact the customer directly.

Review: I have a credit card with citi

and I tried to paid it on time online. Citi always maintains their website and when I tried to pay the bill and the website forbid me to pay it.

now there is 60 dollars and 25 dollars fee charged on Mar[redacted] and I paid in full.

As a citi gold customer, I would like to get a courtsy refund for both. the brunch rep said he can refund them.

but in the end, he kicks me to the citi gold team.

my credit number with citi [redacted]Desired Settlement: refund both interest and late fee. total is 85 dollars on march [redacted].

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: When I came back to US in November 2011 after spending 3 months abroad there were unauthorized charges on my Citibank credit card . As I cared about my credit score I made minimum payments while trying to dispute the charges. Although I asked Citibank to block the account, the thief continued to use my credit card. After a year Citibank reported to me that my ex-roommate in Dallas had used my card and I should ask him to pay it. While trying to dispute the charges and trying to reach my ex-roommate and his parents I still made the minimum payments for the charges that I did not authorize. Citibank took it so slow that every attempt took months while they were charging interest on the balance. They lost my dispute application. They asked me to file a police report. Police asked for some information from Citibank about the identity theft that Citibank has not provided me YET. Long story short, I have made payments exceeding 7000$ for the unauthorized charges of 9000$ in my credit account, however as Citibank has not frozen the account I still owe them around 9000$. The Citibank investigator does not answer my calls and does not reply my voice messages after sending me a poor investigation report. In Citibank's advertisement they promise exemption from unauthorized charges however they do not keep their promise. They do not help me to sue charges on my ex-roommate. They opportunistically let the thief use my card, add interest on the balance and ask me to pay.Desired Settlement: Citibank should pay me back for the payments that I made for the fraudulent charges, credit back the amount of debt to my account, help me sue my ex-roommate for the identity theft in court.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I’m filing this complaint for my mother who will be 92 in two weeks and has health issues that prevent her filing on her own behalf. In July 2013 she was hospitalized for the first of four times that year with heart failure. My sister, who has an [redacted] and lives with my mother, was hospitalized twice that year. While my mother has made slow but steady progress, matters that were handled with ease before her illness are more challenging now. Almost a year before her first hospitalization, my mother purchased cabinetry for her dining room at [redacted] costing $6,145.16. She was offered and accepted the option of paying for her purchase using a promotional 24 month deferred payment plan, the first of her life. She made payments in varying amounts until April 2014 when I happened to see her statement and noted the balance then outstanding with only a few months until the plan expiration date (July *). After pointing this out, she immediately made a payment of $1,918 planning to pay the remainder by the due date. But over the next few months she forgot about the deadline, reverted to smaller payments, and it wasn’t until September that she showed me her statement now showing a balance of $5,287.24 as well as Total Interest Charged in 2014 $3,529.71. My first thought was that her account had been compromised. I called [redacted] Customer Service where the agent first pointed out the plan’s expiration and then explained how the current balance was calculated. I asked the agent if the interest charge could be removed or at least reduced and explained that my mother and sister had been seriously ill and that lingering effects of my mother’s illness explained her failure to remember to pay her bill by July *. The agent said she had no authority to change the bill, as did the two people I also spoke to as my request was escalated to other levels in the department. In the course of these conversations I asked how much had been due at the plan expiration ($1582.29) and decided to pay that amount in full while on the phone and take my appeal to yet another level. The last agent then suggested that my mother add an automatic payment feature to her account to ensure future timely payments. I wondered out loud why that arrangement hadn’t been offered at the time of purchase. Asking for yet a higher authority, I was given the address for the Office of the [redacted] of Citibank in [redacted] and quickly sent a letter asking for special consideration of my mothers age and poor health which caused her failure to pay her bill as she had intended. I never received an answer to that letter. Four months have gone by since during which time I have had repeated contact with [redacted]. Finally in October I contacted the [redacted] Attorney General’s office, was encouraged to file a complaint and they agreed to intercede with Citi. In December the Consumer Protection Division of that office wrote to my mother informing her that Citi had received the complaint and might contact her about a possible settlement, which was encouraging news. Just before Christmas I received a letter with Citi’s Executive Response Unit's reply (sent to my mother‘s home) informing me that as I am not on my mother‘s [redacted] account I am not entitled to request an alteration of the balance and cannot be provided any account information. The letter went on for a full page explaining how my mother might contact Customer Service to “initiate the changes“ and provide authorization for account information to be discussed with me. Or as an alternative she could provide a Power of Attorney giving me this right and the specifics of the required documentation were listed. None of this was news as all my contacts with [redacted] required a trip to my mother’s home and her authorization for me to speak on her behalf. The letter with contact phone number was misplaced so I called a number I had been given during an earlier call to [redacted] hoping to find the contact referenced in the letter from Citi. It turned out to be the Disputes department and the woman who answered said she could help me respond to Citi’s letter. After getting my mom’s authorization to speak with me, then putting me on hold four times over the course of 45 minutes, she came on to tell me I would need to speak to one of the people who handles matters directed to the Office of the [redacted] of Citibank. Put on hold once again, she finally came back and said she had been told to tell me that Citi would not be making any change to the interest charges due. It’s taken four months to get this answer, during which time interest has accrued on this account beginning July *, and retroactive to the purchase date in 2012, at the rate of 25.99% leaving a current balance of $4,490.54, due to increase again on January [redacted]. I will be paying this amount to cancel this debt because my mom frets over being late with any bill and this one adds another layer of stress to her already stressful life. And because, after all, I was the one who is so naïve I really thought someone would view my mother’s oversight as understandable given the problems she’s faced in the last two years. I expected a little compassion for an elderly person with good intent, but compassion is rare today and the Golden Rule only vaguely remembered by too many. Since I sent my the letter to Citibank in September I discovered that my mother had failed to pay her property tax installments and her last health insurance premium . These are paid now, penalties excused. At 92 she deals with depression over the loss of all her siblings and old friends, rapid hearing loss, her own declining health as well as coping with new mental health issues affecting my sister. Everyone I’ve talked to about this situation thinks she deserved a break. I still hope someone at Citibank will think so too.Desired Settlement: A reduction in the interest charged to this account and refund to the account holder

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business's response says "We will respond directly to the customer within the next 7-10 business days. " As of January **, 2015 there has been no communication from anyone in the Executive Response Unit of the Office of the [redacted] of Citicorp Credit Services, Inc. (USA). The account referred to in this complaint was paid in full in December. In contrast to the difficulty of getting a meaningful reply from this unit, Citi had no trouble accepting a check for $4,490.54 in interest from the daughter of the account holder.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,[redacted]

Business

Response:

Please be advised that we have mailed a copy of our December **, 2014 to the customer. They will receive our response within 7-10 days.Thank you,[redacted]Executive Response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] from Citicorp Executive Response should have saved the stamp. If another letter was sent it is a copy of the last letter referred to in my original complaint, received in December 2014. This one page letter, sent to me at my mother's address, informed me that since I was not listed on my mother's account I was not entitled to request an alteration of the balance and could not be provided any account information. Instructions were provided in great detail for the appropriate means for me to take in order to be able to discuss the account. I have already stated in my Revdex.com complaint that during a subsequent call to an account representative my mother authorized me to discuss her account and after being put on hold a number of times I was told no change would be made to the balance due on her account. At this point I'm not sure if the Citicorp Executive Response Unit does anything more than deflect valid requests sent to their attention. It's obvious no Citicorp executive sees any letters much less examines the details of cardholder account issues. As far as I know no law prevents any individual from asking a company executive to review with compassion the circumstances which resulted in a customer amassing a huge debt, consisting solely of accrued interest, simply because of payments were missed because of ill health. I wasn't asking for details of my mother's account, I provided them, and I never asked for anything more than forgiveness of interest on the account. This debt has been paid and I'm now going to do all I can to bring a halt to this kind of corporate abuse which, after talking to dozens of people about my mother's situation, I've found is so commonplace. My next letter to the New York Times will bring this matter to the attention of the public and question the way deferred payment plans are designed for the creditor to fail and the banks to grow richer. [redacted] on behalf of my mother

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My wife and I contracted with [redacted] to redo our kitchen in September 2014. The work was done in October. In November, we were contacted by [redacted], informing us that we owed an additional $227 above what we had contracted to pay. We initially disputed the charge, but eventually decided to send them a check for that amount, as well as a letter clearly stating our position, which we sent by certified mail in December. The certified letter was never signed for by any employee at [redacted], and specifically not by the addressee, [redacted], who was the primary employee with whom we dealt regarding the additional charge. Shortly after the certified letter was returned to us, unsigned and unopened, I began receiving letters and phone calls from a third party debt collector, [redacted]., [redacted]. We attempted to pay [redacted], they refused to accept our letter or our money, and then they sent us to collections. This is a completely unacceptable and disingenuous business practice, and it needs to be stopped.

Product_Or_Service: Kitchen Remodel

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

We ultimately agreed to pay [redacted], and they had no right to send us to collections. They had ample opportunity to claim the check we sent them and they did not do so. At this point we simply want the collections company to cease contacting us because we do not owe them anything.

Business

Response:

We responded to the customer on March **, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.[redacted]

Review: HD didnt deliver the materials on time and I lost my contractor because of that.

They kept on telling me that their [redacted] will solve the issue but no resolution up to this moment

Please read the whole story from my previous email and everything I said was true and correct

They logged all the conversations I had with them from [redacted] to [redacted] to [redacted] to [redacted] to [redacted] to [redacted] to [redacted] and up to [redacted] my last last ultimatum for them to fix the problem 7/**/14Desired Settlement: I want HD to refund all the materials I ordered from them and pick up the materials they partially delivered at no cost to me. Interest charges will be waived because of bad service to customer.

Business

Response:

We will be corresponding directly with the customer has Citi has not received authorization from the customer to release information to your office.

Review: [redacted] never sent me the bill for credit card that was opened. I called them several times to pay my balance and get it clear. Later I [redacted] people told me that it was their mistake with wrong address. However after few months they cancelled my credit card, added late payment fees and send it to collection agency. When I called collection agency, they asked me to fax my complain, which I did twice. Thus the collection went back to [redacted]. But [redacted] did not took off the late charges and instead of letting me pay the balance, it was sent to credit bureau. This hurted my credit badly. After repeated phone calls to [redacted] and speaking to managers, I learn that they are very rude over the phone and no intention of fixing their mistake or taking it back.

Product_Or_Service: ModemDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like [redacted] take the delinquent payment off and notify to the credit bureau. This will improve my credit score.

Business

Response:

We will respond directly to the customer within the next 7-10 business days. If you would like to further discuss the resolution, we suggest you contact them directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have requested Citigroup/[redacted] to stop sending emails to me regarding their Advertising. I continue to receive emails from them even after a second request. We have a difference of opinion as to how they should treat their customers (me) in doing business. They obviously do not agree with how I feel I should be treated after years of patronage to their stores and being a customer of their financial institution. I requested cancellation of my account (of which I have a $0 balance) and to stop sending me any emails. They state they have cancelled my card but they are continuing to send me emails. I want this stopped and I want them to have some sort of punishment for blatantly ignoring my request for privacy. I don't want anything personally from them but I do want them to be fined or reprimanded in some way.Desired Settlement: I have advised this company that I will be taking legal action if they do not stop harassing me with their advertisements. I am contacting my State Attorney General office as well.

Business

Response:

We are responding directly to the Revdex.com of NY via the Revdex.com web site. We are advising that we have responded directly to our customer via U.S. Postal Mail. Our customer would need to allow 7-10 business days to receive a resolution letter. If you have any questions regarding the resolution, you may contact our customer directly.

Review: I rented a car in the April/ May 2014 time period for about a month. When that bill was processed it was DOUBLE BILLED to me. So instead of about $1000, I was charged TWICE around $1000. [redacted]/ Citibank REFUSES to take my word, or the word of the car rental people I got on the phone and keeps re-instating the invalid charge.

I have tried to dispute the charges, I have spoken to customer service reps, and such, but all they do is recite their stock script/ send form letters.

They DEMAND that I prove that I DIDN'T make the charges. I in return DEMAND that they prove I DID!

I think that they credited my payments towards other, valid, purchases towards the wrongful double billing and now they are dunning me for the wrong amount.Desired Settlement: 1) Remove wrongful charges.

2) SIGNED certified letter acknowledging their error to me, the applicable merchants, & ALL credit reporting agencies.

3) [redacted]/ Citibank paying me for damage to my credit rating, and for the HUNDREDS of hours mine they have wasted. Literally HUNDREDS of hours.

Business

Response:

Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Again, a lie.They have sent me a series of form letters and have not made any attempt to fix the issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

this is, AGAIN, a lie and DEMAND by Citibank that I do ALL THE WORK. How about they actually try to contact me at my email address.I am TIRED of them lying and then demanding that I do their job.I do NOT accept their claim that they can make decisions unilaterally.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: On 4/**/2015 I made a purchase in the amount of $49.97 useing my [redacted] credit card a discount of 15.00 was issued. I paid the $34.97 on 5/**/15 on line before the statement was even issued. [redacted] set up a 2nd acct with citibank without permission and posted the bill to the new account. Much to my surprise I received a citibank master card with a late fee of $27.00. There was a return on my [redacted] account which gave me a credit of $40.00 so the payment plus the credit came to $74.97. I called customer service (Anthony) explained the situation and was promised it would be taken care of. Late charge erased moneys apllied correctly and refund of balance. The next statement nothing was done. I caalled again and spoke with customer service reps both at citibank and [redacted] Daniel and Alex. Sincere apologys we will take care of the problem immediately. Well Daniel sent me a refund of $74.97 ( I explained to him pay off the $34.97 and reund $40.00) he agreed yet the refund was $74.97.that was July. I sent a duplicate payment of $34.97 so that we would complete finsh and end this transaction . On 8/**/15 I receive a statement for $64.00 minus the payment of $34.97 LATE FEES. The supervisorJack employee #[redacted] advises me he will credit one late fee but I am at fault because I paid in July. I am a senior on a fixed income I take my bills and credit very seriously. I feel [redacted] is taking advantage of its seniors and is totally unprofessional in there dealing with me. I would like this matter rectified immediately and checked out that they are not practicing this transaction on other seniors. I want to know the credit bureau is aware of these erroneous transaction and clear my name if it has been reported. an apology letter from [redacted] for their off handed and careless practices.Desired Settlement: I repeat the Credit Bureau notified that it was entirely [redacted] fault.A letter of apology for the careless and offensive manner in which I have been treatedThat the Revdex.com take a look at how [redacted] credit Department is operating. is it a policy to harass and overr bill its seniors.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: I have disputed charge on my Citi Card for the wrongful charge from the [redacted] located in Bosnia and Herzegovina. I replaced and paid for the flat tire on the rented car while on the trip in Croatia. After I returned to United States , Enterprise charged my Citi Card for $270.69. Citi Card was not helpful in resolving this disputed charge and they referred me to the local merchant. Since Citi Card has not resolved this issue in my interest since July 2014 and their Customer Service is not handling my claim in my favor I am reporting it with Revdex.com.

Product_Or_Service: Car Rental

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like credit for disputed charge on my card, since I believe that Credit Card Company should protect their customers for the wrongful charges reported and disputed immediately.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Late fee charges. No statement received in mail to pay the bill.

I purchased an iMac from [redacted] for which I never received any statement in the mail. There was no way for me to pay my bill without the statement. I decided to go to [redacted] and pay the entire bill. Now they're calling me everyday with some late charges. I paid the entire bill at [redacted] store. I am refusing to pay any late fees because I did not receive any statement. Customer service put me on long holds and tell me to write to [redacted] regarding the late fees. Out of frustration, I took to the Revdex.com to resolve this issue.Desired Settlement: Clear my account of any late fees.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, we suggest you contact them directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am requiring a settlement of all the fees waived that have been accumulating. As I have mentioned, I did not receive any statement in the mail. I waited for some time and upon no statement, I walked into a [redacted] store and paid the entire balance due for the purchase that I made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the customer on 02/**/2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is the 3rd time to write this because your site will just jump to another page and I lose everything I've written. I'll make this one short because I know it will clear it or jump to another page before I finish. I having a problem with Citi Mortgage trying to take my home from me and my daughter because I checked to see if I could get a modification. Let me say I've never missed a payment nor have I been late. I hate to keep typing because I know what's going to happen. [redacted] from Citi Mortgage is the person sending me letters saying that they are going to start foreclosre proceedings and they are going to send someone out to inspect my home for sale. How can they do this Revdex.com if all I did was asked about it? I did get an agent that told me why they do what they are doing. She said you have an FHA backed loan which means that if you are late or ask for a modification that can say you defaulted on your loan & the gov. will pay Cti the amout which you owe. Her phone # is ###-###-#### my loan # is 2[redacted]. They said they have my paperwork but they don't. I'm so tired now I can't write anymore this is the [redacted] try to you and it keeps clearing what I've writtenDesired Settlement: Help me save my home I don'* ned a mod. jus* leave me alone. Make this woman stop harassing me day after daY, on & on. A man can jus* take so uch of this. I'm feel like I'm dying because of this treament. Like I said I'm very tired and I can'* write anymore my hands and neck are hurting so bad after wtiting 4 of these and each one gets shorter and shorter. my # is ###-###-#### Thank You, [redacted] If this won'* work I give up

Business

Response:

Citi is reviewing the following file. Please be advised, we are still researching this matter and request additional time to investigate the inquiries. Once the matter has been reviewed we will communicate the outcome.

Please extend the due date of the case until June **, 2014.

[redacted] ([redacted]). If you have any concerns, please contact the [redacted], [redacted] at ###-###-####.

Thanks,

Business

Response:

Citi is reviewing the following file. Please be advised, we are still researching this matter and request additional time to investigate the inquiries. Once the matter has been reviewed we will communicate the outcome.

Please extend the due date of the case until June 13, 2014.

[redacted] ([redacted]). If you have any concerns, please contact the [redacted] at [redacted]

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a Citi Prestige card specifically for the ability to receive a credit for the 4th night booked as a credit. I have had numerous, documented issued with their concierge department, which has made this benefit entirely useless. Their pricing is almost always significantly higher than other travel agencies (even with the 4th night credit), their inventory and availability of rooms is less than competitors, their service is poor, there is no online portal, and they have failed to cancel several booking I cancelled with them (resulting in no-show fees).

I want to cancel my account and not be charged for the annual fee for this year, which has not posted yet. I consider their product to a grossly inaccurate representation of the benefit proposed when I signed up and forked over $450.Desired Settlement: I want the account cancelled with no annual fee charged for 2016. Or fix your concierge service, but you don't seem keen on doing that.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a refrigerator from [redacted] in May, 2014, with 6 months same as cash. The final amount was due on November **, 2014. Due to an error with the dates the bank paid the balance, it was one day late and posted to my account on November **, 2014. They have now charged me $27.00 in late fees for one day. This is absurd. Tried to resolve it over the phone with customer service with no success.

Product_Or_Service: RefrigeratorDesired Settlement: DesiredSettlementID: Refund

Refund the $27.00 in late fees.

Business

Response:

Tell us why here...Good day Team,We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

Review: I have a [redacted] Credit (CITI) account that charges for AccountCare Plus Benefits were put on with me not giving an ok for.

CITI has been charging my account every mo. with charges that I did not ok. I called them on 2-**-15 and talked to [redacted] and he said he would take care of it. I called 3-**-15 and still nothing I also called on 4-*-15 talked to [redacted] and nothing. I DID NOT NOT ok any account care Benefits and they said only the care holder which is me only could put it on. The amount is 1,044.47 with out the intrest.Please help with this matter. thank-you [redacted]Desired Settlement: I've asked them to take it off my bill.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: I have been doing business with Citi For a few years and while I appreciate the opportunity to be a loyal customer to CitiBank I have once issue.I have the following inquiries on my credit report from CitiBank.[redacted]& [redacted] on 2/**/15--Which I am not disputing and have full knowledge about those.Thank you.But I have two other inquiries via [redacted] on 5/**/14 & 10/**/14.I have a [redacted] Card with CitiBank.On said dates I requested a credit limit increase.Which I do acknowledge doing.I am sure that I will be told oh it states it in this and that that we would do a hard credit pull but the thing is when I requested this I asked the rep what would be done and BOTH times was not informed that a hard credit inquiry would be done.I feel I should have been told.Had I checked my credit report after the first CL increase request I would have seen the hard pull but I had not done so until after the second pull and that Is when I contacted Citi and received several very generic responses via mail.I hope you can understand the damage multiple inquires can do to my credit report and why this matter is so important to me.I truly appreciate the chance to be a Citi Bank customer and hope that we can continue to do business once these inquiries are removed.Thank you.&& Also I do authorize account information to be released to Revdex.com for the purposes of resolving this matter.Desired Settlement: Please Remove both of the inquiries stated above.Thank you

Business

Response:

We responded to [redacted] on 3/**/15. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I cannot put that I accept the response until I have physically read the letter sent to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated on 3/**/15, we responded to [redacted] on 3/**/15. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: My credit limit has been decreased significantly due to erroneous information that was reported to the credit bureau in September that has been removed. I was told that I had to re apply for a credit increase which I did still I was denied. I was told be cause of negative reporting information however I have pulled my own credit report the same day the they pulled it and there were no derogatory information that would have caused them to decrease my balance. My Account with them has been open for two years never late.Desired Settlement: I would like my credit line restored to its original amount.

Business

Response:

Thank you for your communication regarding [redacted]' [redacted] account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within 7-10 business days.