Citi

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

We will be responding to the customer on August 20, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Review: Illegal and unethical access of my credit file by this Bank without notification or authorization

A letter was received stating that a bank account was denied because of information received from a credit report. Since my credit file has no problems and most important I DID NOT GIVE AUTHORITY for Citibank to run a credit check and also I WAS NOT NOTIFIED THEY HAD PLAN TO, they should immediately retract their letter and also remove such inquiry from my credit file.Desired Settlement: Retract Letter and remove any inquiry from my credit report if they actually have one there.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Trying to access my FICO score. The link on the Citibank's site is not working. Citibank customer service and was told 'Sorry that it is not working for you' and that they can not tell me the score. Told me to call up Citicards and they will tell me. Called Citicards and they told me 'Sorry' but that they can not give me the score and to use the Citibank web site or another site outside of Citibank that will give me my score.Desired Settlement: Want to stop getting the run around with different people pointing fingers at each other and somebody to take responsibility and to tell me my FICO score or somebody to tell me when it is fixed so I can access my score on-line.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently learned that my [redacted] credit card serviced by Citi bank was closed due to my current credit score. I'm upset and feel like I'm being taken advantage of because I paid the card off in October 2014 and used it in January to purchase a washer and dryer. besides that the card would of remained at a zero balance.

I spoke to Airam (operator #3AN) on 06/**/2015 and was told I did not meet the "standards" and it was nothing I could do.

Airam did not show any type of empathy when I explained to her the reason behind my credit score dropping. I had recently had a baby and was out of work for 6 months due to complications during my pregnancy. I managed to pay my credit on time every month and continue to do. My balances of my other credit cards are high because I utilized my credit cards during the 6 month period to help with finances. thats why my score went down. I pay all my bills on time and have been working to repair my credit.

By having a closed card on my credit report with a balance hurts my credit even more. I dont understand why citibank would choose to close the card and I have been making my payments on time every month and have not be deliquent.Desired Settlement: please restore all card settings like it was prior to the card being closed.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved

I have not heard from anyone in regards to my complaint. I don't know why they stated they have contacted me because they have not.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted [redacted] and they told me they could not assist me further because I had contacted Revdex.com. I'm unsure of what steps to take further. I will continue to investigate and seek help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: I WAS PROMISED NO INTEREST FOR 18 MONTHS AND THEY DID NOT HONOR THIS.

I WAS CHARGED INTEREST WHEN I WAS PROMISED NO INTEREST FOR 18 MONTHS IN THE AMOUNT OF $2.27. I WANT THAT CREDITED BACK ASAPDesired Settlement: I WANT A $2.27 CREDIT PLUS A $50 CREDIT FOR MY TIME AND AGGRAVATION!!!!

Business

Response:

We have responded directly to our customer. If you would like to discuss the resolution you may contact our customer directly.

Review: I signed up for Citi's ThankYou Preferred Card because I saw its website advertise "Spend $0 in 3 months, get 20,000 reward points," for it. I have another family member who saw the same ad, as well as another friend who opened the card because of this deal. I have a screenshot of the page, but Citi is now taking it back and saying I need to spend $1,500. I cannot spend this much and did not sign up for this requirement on the card and am looking for the original deal.Desired Settlement: I am asking for Citi to honor its originally advertised reward for its credit card, as that was the only reason I signed up for it. Thank you.

Consumer

Response:

Hello, this $0 promotion is what I saw on the website and it was the only reason that I applied for this card. I took a hard inquiry to my credit score to do it and I am asking for Citi to honor the promotion. Many other people on the internet and two who I personally know saw the website display this, too. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business addressed the situation and gave me exactly what I was requesting. Thank you for your great assistance in mediating this matter.

Sincerely,

Review: As a cosigner I was never notified of missed payments, and my credit was effected, when I could have prevented.

Account number:[redacted] I have spent countless hours on the phone with [redacted] card services, and [redacted] as a result of this problem. I agreed to be a cosigner of a credit card for my younger brother, knowing I would be financially responsible if he missed payments, but I never received information regarding the account being delinquent. As a young adult, a good credit score is extremely important,and when I was running my annual credit report (as I do once a year to verify where my outstanding student loans are) I found out my brother had missed numerous payments. My name and contact is on file, yet I was never notified of this. When contacting [redacted], I was told that its up to the collections department to verify how they want to reach out to collect payment. My credit has taken a hit of over 100pts, and I am disputing with [redacted] as I am not the primary account holder... I couldn't even speak to someone on the phone regarding the account as the account was not mine, yet my credit can be hurt? The last call into [redacted], I was told to contact [redacted] corporate to file a claim, as there was nothing they could do to assist.

As a cosigner, I though't I would be made aware of problems, and would be able to pay if needed to prevent this from happening.. I am unable to get a car loan, or increase my credit limit. I am a 26 years old, I have my MBA, and make 52k per year, I have good credit outside of this incident, and am being hindered, as I was never notified.Desired Settlement: I would like the filing against my credit to be reversed. I have offered to pay off the account to help make this possible even. I was never made aware that the account was in jeopardy of hurting me, and now I have to pay greatly, for 7-10 years until this is cleared from my record.

Business

Response:

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: My complaint is an unusual one. I had a balance on my credit card and wanted to pay it off. My bank sent them a check because the amount was large. I listening to their automated sytem to see if was cleared and it wasnt so I called daily. After 2 full days (it is usually cleared by then)it wasn't so I talked with one of many people to see what was going on. No one could tell me even though I asked them to check several places the check might of went to, one call she says she couldn't find it anywhere so it must of been lost in the mail and I should cancel my check so it's not floating around. On Feb [redacted],15 I had my bank person, [redacted], and I on a 3 way call to talk about this. I decided to stop payment on the check and pay that exact same amount to [redacted] in increments every other day until it was paid in the amount of that check. I also was paying large amounts each week-1/2 as I usually do. I kept calling and she told me on the call that Oh it did clear on the [redacted] and everything is fine back to no balance even though it stated otherwise I asked her why isn't it taken care of. I should have a little credit cuz i'm still paying out and not spending alot. Each day when I called I got a different person in another state and the main person who told me to stop payment didnt record to much like she said she was doing according to a Lauri from management. She was the only one who said she would call me back and did, even though there was not fix at this time. Now they won't tell me anything except they are still looking into this and I will get a letter in the mail in 7-10 saying what's going on. This is a cover up, the only thing they should of done from the first was deduct that large amount from my bill like most companies would, I guess that is to hard. Most people wouldnt complain to have such a lg credit but I mind. I want it taken care of. I keep track of what goes on from my statements. Enough is enough [redacted] DO YOUR JOB or get someone in their who can! Your customers should be #1!!!!!!!!Desired Settlement: DesiredSettlementID: Other (requires explanation)

If you could get to the bottom of this so I can get the balance or small credit I should have. Send me a letter [redacted] I want this resolved, no more excuses!

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: I was victim of identity theft. Someone Opened up a [redacted]/citi card under my name. I first notice this account about 5 months ago when I pulled my credit report and I had something sitting in collections for 400 dollars. I have 9 different credit cards including [redacted], chase, discover etc I have never even had a late payment on my record. but having something in collections for 400 dollars made me furious. I contacted the company letting them know that I never signed up for this credit card back in april. I was transferred to a collection agency from citi to further assist and I was advised that customer service I going to conduct a fraud investigation on my behalf which will take approximately 30-45 days. I called back after 45 days to check on the status of my investigation. Customer service told me there was none to begin with and he apologized and told me not to worry about it hes going to conduct one for me right away. expressing that he was a identity victim too in the past. Same thing I call back after 45 days to check up again was told that it is intiiated and it was in the process. I call back after 7 days I was shocked when I was told there is no investigation going on . i'm really unhappy with this company I even offered to pay debt that is not mine in order for the removal of this negative item. I was recently denied credit because this being on my record which makes me more upset. It is very unpleasent to see company this big not caring about their customers and being so unprofessional. I would never do business with such a company like this where they just tell you stuff to make you fell better but absolutely do nothing about it.Desired Settlement: I would like you to remove this from my record as soon as possible. i'm willing to pay off whatever debt there even though its not mine.

Business

Response:

We responded to the customer in writing via the [redacted] on August *, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: I'm a [redacted] donor and they use Citibank debit cards as they're payment. Well when I went to withdraw my money from an ATM that has always and is still free they charged me a 1.50 without even notifying me. So when I go to pull out my next amount from my next donation I am then charged a bit more because of insufficient funds. I called them almost 3 weeks ago to notify them that there's something wrong and sure enough they tell me there was an "accidental" charge and said it would be back in my account in 2 business days. A week goes by and it's still not back into my account. Once again I call and once again I'm told 2 business days and also that they have sent a notification to "rush" the process. Once again another week goes by. I call them twice more and each time I am told the exact same thing. I have tried to be patient but I'm beginning to lose that patience. Customer service has in no way been helpful to me in helping to put one dollar and fifty cents back into my account and all I get is this "aww, sorry about you bad luck" attitude. I didn't want to turn to the Revdex.com but I have no one else that might be able to solve my problem, Citi sure hasn't attempted to...Desired Settlement: All I want is for the $1.50 placed back on my card in the actual one to two business days like I was told in the beginning. No more games.

Business

Response:

Review: Citi Bank had a promotion that applying Citi [redacted] Access More Credit Card and buy a phone from [redacted], the customer will get a $650 credit. I applied this credit card in early May and bought a phone through the link on Citi bank's website, and then got transferred to [redacted] website. I placed the order and then received an email from [redacted] that requests me to go to a local store to verify the identification. I did that and got the phone from the local [redacted] store on 05/**/2015 and we had spent $2000 with that Citi credit card by 05/**. Then I called Citi customer service on 05/** to claim the credit, I asked if I need to fax the receipt or do anything and I was told that they saw the transaction on my account and I was qualified for the promotion so I just need to wait for one to two billing cycle. I called back on 06/**/15 about the promotion, one of the account manager in Florida office names Cindy told me I was qualified and should see the $650 credit on my account on the next business day. Since I didn't see the credit till 07/**/15, I called Citi Bank customer service again and I was told that I had to fax my receipt of the phone and I should receive the $650 in 5-7 business day. I faxed the receipt on 07/**/15 and haven't receive the credit till 07/**/15. I called Citi Bank customer service again on 07/**/15, I talked with one of the account manager Cathy in Florida office, I was told that I was not qualified and she couldn't do anything, I just need to wait for another 1-2 billing cycle. She lied that someone from Kentucky office talked with me today, but I have never received any calls regarding this issue from Citi Bank.Desired Settlement: I want my $650 credit back and the compensation, the number of days from 05/**/15 till the date that I can receive the credit times $650.

Business

Response:

We have corresponded directly with our customer. If you would like tofurther discuss the resolution, may I suggest you contact him/her directly.

Review: I took advantage of a "6 month same as cash" promotion with [redacted]. In April the billing statement indicated I owed 300.00 before 6/**/15 or I would face interest charges. I made a payment of $150.00 anticipating an additional $150.00 in May. When I got the May statement it indicated that I had to pay $261 prior to the 6/** date or face the interest penalty.I called the billing department for an explanation and was told that unless I specifically requested the amount be applied to the promotional balance only a small part is applied. Now I am told I must pay $261.00 instead of the anticipated $150.00. The billing statement does not indicate any request is necessary for the application of funds to offset the promotional balance.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

To fully inform the customer of the payment credit practices as to avoid confusion.

Business

Response:

We have responded directly to our customer regarding the resolution. If you would like to discuss the resolution, you may contact our customer directly.

Review: To preface, I have banked with Citibank for 25 years and have currently been a CitiGold (preferred) customer, carrying balances required to meet this service level.

On October **, 2013, I learned I was a victim of fraud and identity theft involving my Citibank savings and checking accounts. Someone posed as me, called into the Citi call center and moved $43,000 from my savings to my checking account. Then proceeded to use my debit card in Italy to make two purchases totaling roughly $23,500.

I called to CitiGold on Thursday night @ 9:30pm ET. The customer service representative immediately transferred me to the fraud division. The person answering that call, clearly had two goals: 1. Take my information and file a dispute 2. Get me off the phone. After a few minutes, I clearly voiced my opinion regarding this and the person did not seem phased at all. I asked to speak to a supervisor. The representative explained that no supervisors are around at night and she would leave a detailed message for a supervisor to return my call in the morning. The representative also explained that a provisional credit would be offered in two business days

After completing that call, I called back to CitiGold and asked to speak to a manager or supervisor there. There was something clearly amiss in my original call and I explained in detail to the rep, [redacted]. [redacted] also explained that "No managers are available at night." and offered to leave a detailed message for a manager to contact me in the morning. I voiced my concern to [redacted] stating that "The worst thing she could do now is to offer this and then tomorrow for no one to return my call" [redacted]'s reply was "Sir, this is CitiGold - we pride ourselves on service"

As you might expect from this complaint - 4 days later and NO ONE has returned any phone call of mine. I have gone in personally to my Citibank branch, and while the branch manager is polite and trying to help, she is simply a person stuck in the middle relaying conflicting information. It has been 3 business days and the fraudulent money has not been credited back to my account. Citibank has offered no support in proactively protecting my financial future. They offer no indication how a $24,000 international charge on my debit card can be made with NO fraud alert, when I never had an international charge on my debit card in 25 years.

I have a huge number of unanswered questions with no one there to answer. My impression is Citibank is trying incredibly hard to lose my business. Everything they market about CitiGold - Service, protection, etc is all, in my opinion, a marketing facade.Desired Settlement: I am interested in speaking with someone at Citibank who has the ability and authority to hear my concerns, questions and requests and follow up on them. While the branch manager is trying, my sense is that she is stuck in a position of responsibility without authority.

Business

Response:

Dear [redacted]:

Thank you for taking the time to speak with me on November **, and November **, 2013, and allowing me to assist you in regard to your complaint. Below is a summary of our conversation.

First and foremost, please accept our sincerest apologies for the service you described. I know that this ha. been a frustrating experience for you. I assure you that the service chronicled in your correspondence is not the type of service in which Citibank prides itself, and certainly not the type that our customers deserve. I understand that you previously contacted Citibank to dispute a funds transfer, in the amount of $43,000.00 and a debit of $23.354.60, which you identified as unauthorized.

As discussed, we have honored your claim and credited your Citigold Checking account ending in [redacted] with the purchase of $23,354.60 on November *, 2013 and have transferred $43.000.00 back into your Preferred Money Market Account ending in [redacted] on November *, 2013, from the checking. During our review we discovered that you were a victim of ID Theft. Based on this, we strongly urged you to close your account and recommended contacting Citibank's Identity Theft Solutions at ###-###-####, M-F 9AM-5:30PM ET. It is a free service offered to Citibank and Citi Card customers that helps re-establish a customer's financial health and credit standing/history if their identity has been stolen. l understand you have declined our recommendations to contact Citibank's Identity Theft Solutions and will instead continue the service you have with a third party monitoring agency. As I

mentioned in our conversation, l will contact Assistant Branch Manager [redacted] and inform her that you will be visiting the branch soon to open new accounts.

[redacted], I do hope that in our conversation today, I was able to address all of your concerns. Thank you for being a valued client.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do believe that some of the business processes in Citibank are lacking. From internal controls to corporate-branch communications, Citibank has systemic issues that should be dealt with.

Sincerely,

Review: Citibank CBSD NA has refused to correct the erroneous information on my credit report regarding the dates that the account was opened, the first date of delinquency and the date that the account was closed. I was the victim of identity theft and this information was provided to Citibank in writing through several government agencies. Citibank sold the debt at least five times within two years to many different collections agencies. My personal information, including social security number, name, address and any other data that someone would need to continue using my identity was available to the highest bidder.Citibank knowingly provided sensitive data to businesses of ill repute, despite receiving information from police, the IRS and signed affidavits. They repeatedly pull credit reports or allow others to do so for the purpose of collecting on accounts that were stolen. They are reporting two credit cards and one overdraft account, which were breached and cost me more than 25000 in damages. Citibank claimed to investigate but this was conducted within one day of receipt of my letter. I find it hard to believe that it was an in-depth look in that time. Citibank provided a standard response from a very low-level employee to every letter and phone call that I made to resolve this matter. The employee who responded was from the president's office and not from fraud protection. This suggests that Citibank did not take these claims seriously and had no intention of doing anything on my behalf even when they were confronted with the tax fraud that resulted from their actions. Someone used my social security number to file fraudulent tax returns over two years. These two years were during the time that my debt was sold at least five times to different collections agencies.Desired Settlement: I want Citibank to resolve this by recalling my accounts from whatever company they sold them to, ceasing all collection attempts, deleting all citibank account information from all credit reports and removing any information from databases (etc.). Citibank cannot claim that they are not responsible when Citibank's negligence has caused the damages described above.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citibank has not responded. There was no attachment from Citibank and their past missives have not addressed the issue of my privacy concerns.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have previously responded to [redacted] regarding this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Repeating your response that was regurgitated by the many other people who have held this job is not making an attempt to resolve the problem. You have sold my credit info to at least five companies and you refuse responsibility in the identity theft that resulted. er Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We have now called three times for a refund on our account. We have been told three times the refund for the credit balance would be transferred to our checking account within 2 to 3 days. Still has not happened. Each time they tell us they don't know why it has not happened and the transfer is pending and should be transfer in 2 to 3 days. Still has not happened after 3 weeks. They won't tell us why the transfer has not happened.Desired Settlement: Refund to happen and business fined for wrongly holding funds. And anything additional they can be punished with. Customer satisfaction is zero.

Business

Response:

Revdex.com,

This appears to be in regard to a Citibank credit card account and a checking account at another bank as there are no Citibank accounts matching this customer's information. Please re-assign the case to Bankcards at [redacted].

Thank you,

Citibank ERU

Business

Response:

To Whom It May Concern:

This letter is in response to [redacted]'s recent inquiry related to his wife's Citi account.

I spoke with [redacted] on January *, 2014 and regretted the delay in processing the $209.00 refund that she originally requested on December *, 2013. She confirmed the refund was deposited directly into her checking account on December **, 2013.

Should you have any additional questions regarding this matter, please contact me at the above address.

Sincerely,

Review: I have contacted OneMain Financial four times this week attempting to get a pay off amount of my account. I have spoken to six different representatives, transferred to a supervisor's voicemail (no response as of today), and received inconsistent information. One representative provided me a payoff amount, but said it would only be valid for 24 hours. The other representatives refused to provide an amount and said I had to send either a letter or fax requesting the information and then would need to wait a minimum of one week for processing. I expressed my frustration because this is a daily accruing rate and having my request sit in their queue seems unethical. I also asked them to stop the automatic withdrawal from my checking account, and I was again told I would have to send in a written request and it would be at least four days before they could get to my request.Desired Settlement: A check by my Credit Union has been mailed in the amount originally quoted to me. I want this institution to honor the amount they quoted to me and consider the account paid in full with a positive mark on my credit report. Furthermore, I do not want any additional funds taken from my checking out. Finally, I would like a written letter mailed to me stating the account is paid in full.

Business

Response:

Dear [redacted]:

We are in receipt of your correspondence dated October *, 2013, regarding [redacted] OneMain Financial account. Your request was forwarded to me to research and respond. We have reviewed the issues raised in your letter and offer the following response.

First and foremost, we appreciate [redacted] bringing her concerns regarding the payoff request to our attention. While we continually strive to provide a superior level of service to all our customers, we truly regret this incident and apologize for any mistreatment or inconvenience that this may have caused her.

Please be advised that the first call we received from [redacted] was on October *, 2013 at 4:34 PM Central time. Please be advised that all real estate payoff requests must be in written form. Therefore, [redacted] was advised that she needed to fax in her payoff request to ###-###-#### to attention [redacted]. [redacted] was also advised that once the payoff request is received, it can take up to five (5) business days lo process the payolf.

[redacted] payoff request was received at 6:03 PM on Wednesday October *, 2013; therefore, please be advised that we are still within the five (5) business days of her request. However, I have confirmed that the payoff statement was faxed to [redacted], per her request to ###-###-#### on Tuesday October *, 2013. For your review, I have also enclosed a copy of the payoff statement that was faxed to ###-###-####.

We continually strive to provide a superior level of service to all our customers and we trust that this letter addresses [redacted] concerns. Should you or [redacted] have questions regarding her account, please feel free to contact me at ###-###-####.

Sincerely,

Resolution Specialist

Executive Response Unit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved with the following conditions:

OneMain Financial recognizes that the payment of $12,905.68 was credited to their system on October *, which now shows a balance of zero and a refund in the amount of $17.49 be sent to my husband and me.

OneMain Financial will promptly notify the appropriate parties that this loan has been paid in full and release any lein they may have on our property.

OneMain Financial will send me a letter stating my account has been paid in full per the terms of the contract and the account is now closed.

Sincerely,

Review: I have advised this credit card company to cancel my card and they will not do it because they want to charge me their annual membership fee. I paid the card off on December **, 2014. I have verification of the payment. I have received numerous harassing phone calls claiming I owe the annual membership fee that was charged to my account on January *, 2015, after I spoke to someone at the company requesting they cancel the card. I spoke to a nasty customer service person today who first tried to tell me that I still had "charges" on my card until I demanded a breakdown of the charges. Then she admitted that it was the annual fee. Now, I have more charges on my account totaling $89. I have requested the car to be cancelled prior to January *. I cannot get this company to cancel my card (so they can continue to charge additional fees) or to delete the charges I have not authorized. I want this card cancelled and they will not do it.Desired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Refund

I want my card cancelled as I had requested at least 3 time previously. I want the harassing phone calls to stop and I want the unauthorized "annual fee" taken off of my account and the account closed. I paid it off and now they are continuing to charge me for a card I have paid of, do not want and will not use. I want my card cancelled the $89 in unauthorized fee taken off of my card.

Business

Response:

We responded to the customer on 3/**/15. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: I was closing out my account and a I was talking to customer service representative and I was telling him I wanted to close my account I had made a 5'612.71 payment he that there were something's coming though that I had to pay I ok what were they and he told my so I made that payment of 147.00 and some change and he said my account was closed and nothing else can come though a month later they said they send me a bill saying something came though a and I didn't make the payment and they start charging me late feeDesired Settlement: DesiredSettlementID: Other (requires explanation)

that my account be closed and me owe nothing or just what they said came though

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: I have two accounts with Citi Card, [redacted] and Citi. In December 2014 my Citi payment was $28.04, but they called me saying that they did not get my payment. I told them that I had sent in my payment for December. In January 2015 the payment spiked to $79. I sent in a payment of $29.00, $.96 more than my minimum amount due, to make sure I covered my minimum payment, and I also sent them a copy of my money order receipt for December to prove to them I sent in the payment for December. I had never been late on a payment. When I received my February bill it was up to $115.06! Citi Cards did the same thing on my [redacted] account. So now they are trying to make it seem like I am not keeping up with my accounts with them, but I am. They sent my [redacted] account to [redacted], even though I was still paying them and I sent in all of my payments. When my payment got down $99 at [redacted], I was paying $100, and then they upped my payment to $260 so that I couldn’t pay it. I continued to pay the $100. They told me they couldn’t take a partial payment and sent my account to [redacted]. Now [redacted] continuously calls me and I have told them to stop calling my cell phone. Now my May bill for Citi is here and is $222.46 due to late fees they have charged to my account. I have never received a returned money order for December so they had to have gotten the payment.Desired Settlement: I would like them to adjust my billing. I was not late on my December payment and I did send it in. My payments should be $28.04.

Business

Response:

Thank you for your communication regarding the customer's [redacted] and Citi accounts. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have provided proof that I have paid them, but I haven't gotten a response and my payments have increased. I want this issue to be handled through the Revdex.com. I have accepted the waiver on the Revdex.com's website to give my permission to have my account information shared with the Revdex.com for review and to help find a resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the customer on April **, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the contact information listed in our response.Thank you,[redacted]Executive Response

Review: these people call up to 6 times a day any time and will not stop when told. they got a payment and still don't stop that is called harrassment!!! I do not understand how they get away with it!Desired Settlement: DesiredSettlementID: Other (requires explanation)

They can not do this to people! They should pay me for aggrevation & harrassment

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.