Citi

Review: I took advantage of a "6 month same as cash" promotion with [redacted]. In April the billing statement indicated I owed 300.00 before 6/**/15 or I would face interest charges. I made a payment of $150.00 anticipating an additional $150.00 in May. When I got the May statement it indicated that I had to pay $261 prior to the 6/** date or face the interest penalty.I called the billing department for an explanation and was told that unless I specifically requested the amount be applied to the promotional balance only a small part is applied. Now I am told I must pay $261.00 instead of the anticipated $150.00. The billing statement does not indicate any request is necessary for the application of funds to offset the promotional balance.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

To fully inform the customer of the payment credit practices as to avoid confusion.

Business

Response:

We have responded directly to our customer regarding the resolution. If you would like to discuss the resolution, you may contact our customer directly.

Review: I am unemployed now for one month, looking for a job, haven't found one yet. I have very little money to spare. I had a balance of $32.00, I made half, $16.00 dollars, because of no job and little money. My balance should be $16.00, but no, [redacted] added charges of $30.00, I don't have the money, [redacted] don't care whether I am without job and money, they just add charges to get more money.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Take away the $30 dollars they added and put my balance back to where it belongs, $16 dollars, afterwards I am closing my account for what they do to their customers. They have no compassion for their customers.

Business

Response:

We responded to the customer on 06/**/2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Review: I was charged $5,206.75 back on November 2014 by a collection agency. This was after I was coerced into paying because I was in the process of buying a house, and the process was stifled by this erroneous debt being reported on my credit history. They knew this, so over the phone they told me to just pay it, then after I proved I didn't owe the debt, they would refund it back to my card. The problem is, they are the ones who have to prove I owe the debt, in writing, which they never did. They followed unethical collection processes, and didn't follow the law.

After I sent in documents showing I didn't owe the alleged debt, I called them and they agreed to refund me. I asked when, and they said they didn't know but just to "wait it out". I asked them to provide me written confirmation that I was owed a refund, but they refused. When I said to just refund it back to the card, they laughed at me and said they would get to it when they could. Since the deadline was almost there to dispute the charge, that's why I disputed it.

I called Citi in January to dispute the charge, and they placed a temporary hold on it. It was requested that I send in documents to prove my case, which I did on many occurrences. There was a deadline listed for the business to respond, and by checking the status online I saw that the deadline came and went without the business responding. Then to my surprise, the credit was reversed in March, saying it was determined to be a valid charge. The bill showed I owed the full amount.

I called on 4/** to inquire, and was told that Citi never even disputed the charge with the merchant! They said they didn't have enough information, even though I responded to every request and provided all information that was requested. They said they needed proof that a refund was owed, even though I told them I couldn't get anything in writing from them. I had, however, sent them court documents showing the record was expunged, meaning the state agreed that I didn't owe the money in the first place. I sent these documents again, and they said it would be resolved before my payment due date on 5/**. That date came and went, and the charge was still on my bill, so I just checked and I was charged interest and a late fee for not paying the bill.

I've emailed and called since, and haven't gotten a response. This has dragged on long enough, I just want resolution so I don't keep getting taken advantage of by the merchant, and don't keep getting more fees and interest added to this balance I don't even owe!Desired Settlement: I would like my information taken into consideration and the charge disputed with the merchant, since I didn't owe the alleged debt in the first place and they promised to send me a refund but never did.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I see the credit for the charge, but not for the late fee and interest as promised. My account says a payment is due on 6/**, so I need this to be resolved by then so it doesn't affect my credit when I don't pay.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: I changed address in May 2014 and notified CITI of change of address. I stopped getting statements and changed to paperless statements, which I did not get., same email for 30 years.

I paid the account in full $3404.58 in Feb ** 2015 and that was shown on website

I receive an email today I am overdue $26.04. India customer service was useless.Desired Settlement: Zero Balance on account

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Citi Bank did not call the number they were given, instead they called one of the cardholders and left a message. We have left two messages to the person "[redacted]" from Citi bank who has not responded.In the time since our first complaint to Revdex.com we have a new email from Citi Bank now claiming another "late fee". It is clear Citi Bank has the ability to contact us when they wish and seem to not wish to resolve this issue.Please help us to resolve.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Our caretaker did accept a certified letter on June * from Citi Bank. This will be reviewed when forwarded.Why does this merchant refuse to send electronic submittals? Is this another attempt to just charge unjustified fees on a zero balance?Again this account was paid in full,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Company failed to provide an area on the website for customers to receive an alert of the approaching deferment period end.

I received my Feb. statement and was surprised at the amount due ($279.00), it was five times my normal payment. Initially I was told that I was on an eighteen month deferment plan. I called Citi Health Card customer service numerous times, they did not offer any explaination. I also ask if I could change my payment plan to the budget plan. The customer service rep, said no. I do not recall being offered this plan initially. The current bill shows that I am over the limit ($2,120.82), and it shows interest ($3,172.82), which almost exceeds my borrowed amount ($4,998.00). I am a senior citizen and cannot afford to pay almost $300.00 a month. The customer service rep did offer a third party to help me temporally. I informed Citi Health that I did not want to speak to a third party, my account is with them. The Citi Health Card website offers customers an alert for their monthly payments, but it does not offer an alert for approaching end of deferment period. This lending method is unfair to low income individuals, seniors, etc.

ADDITIONAL DETAILS:

Case is being handled by another organization: Consumer Financial Protection BureauDesired Settlement: I would like the company to provide an alert option on their website for deferment payments. This could allow the customers a chance to pay the loan amount, in full, before it is doubled. I am now faced with unreasonable payments, and a company that neglects to offers other options for seniors, low income individuals, etc.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly. Thank You!

Review: I was pre-approved for a Citi Simplicity Card and I had called in and spoke to a representative to apply. During my call, I had confirmed with the agent multiple times that I would not have a hard inquiry on my credit file, and I was assured that because I was pre-approved they would do a soft inquiry only. After I was approved for the card I noticed I had a hard inquiry on my credit file the very next day. I called into Citibank customer service to discuss this issue, and eventually was connected to a manager who apologized that "misinformation was given to me" and the hard inquiry would not be removed.Desired Settlement: I would like Citibank to review my initial call to them on 6/*/15, which should have been recorded for quality purposes and to remove this hard inquiry. If necessary to remove this inquiry, they can feel free to close my account with them as well.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: We received a notice from [redacted] that we owed money an anccount after they have failed to generate any ballanced or payment due dates after we made a purchase. A month after we purchased items from [redacted], we made a payment in full, but months later they keep calling 10 times a day leaving automated voices mails and requesting that we pay $95 in nothing but late interest when the main problem is that [redacted] did not send a ballance at all and claims that they have sent it to an older email address that waa on file 7 years ago. I should not be responsible for this charge as I was not properly notified about any additional ballance due.Desired Settlement: DesiredSettlementID: Other (requires explanation)

this item should be removed off my credit and removed fromhome depot as money owed. This item was paid in full after it was purchased in the normal time allowed for the first payment. I will not be taken advantage of for something I knew nothing about.

Business

Response:

Tell us why here...We have corresponded directly with our customer verbally and via [redacted] mail. Please allow 5-7 days for [redacted] to receive and review the response from Citi.

Review: On 02/**/15 I paid the balance of my Citibank credit card in full, bringing my balance to $0.00. On 03/**/15 interest charges were applied to my account totaling $18.20. I was unaware of these interest charges because I am failing to understand how interest charges can be applied to a $0.00 balance. Because I was unaware of the interest charge, my account went past due in April 2015. On 04/**/15 interest and late charges were applied to my account totaling $18.70, bringing my previous $0.00 balance to $36.90. As I was still unaware of these charges, my account remained past due in May 2015. On 05/**/15 additional interest and late charges were applied to my account totaling $37.40, bringing my balance to $74.30. As I was STILL unaware of these charges, my account remains past due in June 2015. On 06/**/15 additional interest and late charges were applied to my account totaling $37.77 bringing my balance to $112.07. I never received a bill from Citibank, nor did I receive a single phone call until 06/**/15. On 06/**/15, I set up a payment online for the total balance of $112.07 to be posted on 06/**/15, as the due date is 07/**/15. I received a confirmation number for this scheduled payment. Since 06/**/15 I have been receiving automated phone calls nearly daily from Citibank regarding my account. When I log onto my account online, I am unable to change the payment date because the pending payment for 06/**/15 does not appear in my pending payments. Instead there is a message stating that the website is experiencing temporary difficulties and to check back later. I have called Citbank multiple times to inquire about the pending payment, and they assure me that the payment is in fact pending and is scheduled to be posted on 06/**/15. However, they continue to harass me about the account being past due. I cannot change the payment date because the website is broken and I am unwilling to change it over the phone because I do not believe they will do it correctly and that I will be charged double the amount. I am failing to understand how interest charges got applied to a $0.00 balance in the first place. I paid the account off before the March due date and the balance was $0.00 BEFORE the March 2015 interest fee was applied. When I call I get a scripted response and an apology and no resolution to the harassing calls I am receiving despite the fact that the payment will post to my account BEFORE the 07/**/15 due date. I have closed the account.Desired Settlement: I want the interest charge explained. How does an interest charge of $18.20 get applied to a $0.00 balance? How does a company allow $112.07 in interest and late fees to be applied to an account without making a single phone call to the customer or sending a bill in the mail? When this payment of $112.07 is posted on 06/**/15, I expect that no further interest charges or late fees will be applied to this account. I want this money ($112.07) refunded because they should not have charged any interest charges to my account in the first place, as the balance was $0.00 as of 02/**/15. I also want any damage done to my credit score to be repaired.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I have sent [redacted] numerous letters to ask them to remove unauthorized inquiries made on my credit reports. On 5/**/2014, 05/**/2014, 5/**/2014, 5/**/215 and on 05/**/2015 [redacted] Bank has made unauthorized inquiries on my credit report. I have sent them letters asking to remove the unauthorized inquiries and they have failed to reply to the letters and to provide the verification requested as to what permissible purpose they had to pull my credit report in the at the five different times. I have contacted them regarding this issue and have asked them to remove the unauthorized inquiries and they have not replied to my request. I have given them the required legal permitted time for them to reply to my letters according to the Fair Credit Reporting Act and it now has been more than 30 days and to now they have not replied or removed the unauthorized entries on my credit report.Desired Settlement: I need [redacted] Bank to obey the credit act rules and remove the unauthorized entries which were made on my credit report. Since they failed to reply to my requests for action within the legally required time frame, their only option now is to remove the illegal unauthorized inquiries on my credit report because of they illegally pulled my credit file without the proper authorization. Thank you.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The business did not address the issue and merely sent general information that can be found online.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Citi Bank had a promotion that applying Citi [redacted] Access More Credit Card and buy a phone from [redacted], the customer will get a $650 credit. I applied this credit card in early May and bought a phone through the link on Citi bank's website, and then got transferred to [redacted] website. I placed the order and then received an email from [redacted] that requests me to go to a local store to verify the identification. I did that and got the phone from the local [redacted] store on 05/**/2015 and we had spent $2000 with that Citi credit card by 05/**. Then I called Citi customer service on 05/** to claim the credit, I asked if I need to fax the receipt or do anything and I was told that they saw the transaction on my account and I was qualified for the promotion so I just need to wait for one to two billing cycle. I called back on 06/**/15 about the promotion, one of the account manager in Florida office names Cindy told me I was qualified and should see the $650 credit on my account on the next business day. Since I didn't see the credit till 07/**/15, I called Citi Bank customer service again and I was told that I had to fax my receipt of the phone and I should receive the $650 in 5-7 business day. I faxed the receipt on 07/**/15 and haven't receive the credit till 07/**/15. I called Citi Bank customer service again on 07/**/15, I talked with one of the account manager Cathy in Florida office, I was told that I was not qualified and she couldn't do anything, I just need to wait for another 1-2 billing cycle. She lied that someone from Kentucky office talked with me today, but I have never received any calls regarding this issue from Citi Bank.Desired Settlement: I want my $650 credit back and the compensation, the number of days from 05/**/15 till the date that I can receive the credit times $650.

Business

Response:

We have corresponded directly with our customer. If you would like tofurther discuss the resolution, may I suggest you contact him/her directly.

Review: I was victim of identity theft. Someone Opened up a [redacted]/citi card under my name. I first notice this account about 5 months ago when I pulled my credit report and I had something sitting in collections for 400 dollars. I have 9 different credit cards including [redacted], chase, discover etc I have never even had a late payment on my record. but having something in collections for 400 dollars made me furious. I contacted the company letting them know that I never signed up for this credit card back in april. I was transferred to a collection agency from citi to further assist and I was advised that customer service I going to conduct a fraud investigation on my behalf which will take approximately 30-45 days. I called back after 45 days to check on the status of my investigation. Customer service told me there was none to begin with and he apologized and told me not to worry about it hes going to conduct one for me right away. expressing that he was a identity victim too in the past. Same thing I call back after 45 days to check up again was told that it is intiiated and it was in the process. I call back after 7 days I was shocked when I was told there is no investigation going on . i'm really unhappy with this company I even offered to pay debt that is not mine in order for the removal of this negative item. I was recently denied credit because this being on my record which makes me more upset. It is very unpleasent to see company this big not caring about their customers and being so unprofessional. I would never do business with such a company like this where they just tell you stuff to make you fell better but absolutely do nothing about it.Desired Settlement: I would like you to remove this from my record as soon as possible. i'm willing to pay off whatever debt there even though its not mine.

Business

Response:

We responded to the customer in writing via the [redacted] on August *, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: I recently learned that my [redacted] credit card serviced by Citi bank was closed due to my current credit score. I'm upset and feel like I'm being taken advantage of because I paid the card off in October 2014 and used it in January to purchase a washer and dryer. besides that the card would of remained at a zero balance.

I spoke to Airam (operator #3AN) on 06/**/2015 and was told I did not meet the "standards" and it was nothing I could do.

Airam did not show any type of empathy when I explained to her the reason behind my credit score dropping. I had recently had a baby and was out of work for 6 months due to complications during my pregnancy. I managed to pay my credit on time every month and continue to do. My balances of my other credit cards are high because I utilized my credit cards during the 6 month period to help with finances. thats why my score went down. I pay all my bills on time and have been working to repair my credit.

By having a closed card on my credit report with a balance hurts my credit even more. I dont understand why citibank would choose to close the card and I have been making my payments on time every month and have not be deliquent.Desired Settlement: please restore all card settings like it was prior to the card being closed.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved

I have not heard from anyone in regards to my complaint. I don't know why they stated they have contacted me because they have not.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted [redacted] and they told me they could not assist me further because I had contacted Revdex.com. I'm unsure of what steps to take further. I will continue to investigate and seek help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

We will be responding to the customer on August 20, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Review: On 08/**/15, I attempted to make a purchase at [redacted] and my credit card was declined. I contacted Citi and was informed that "Charges have been identified that may be unauthorized. Please contact our Customer Service Department at ###-###-#### (TTY: ###-###-####) immediately to verify these transactions."

The first person stated she cleared everything up for me. I attempted to make a purchase again at [redacted] and again, my credit card was declined.

I contacted Citi again and was informed that I would need a relative with the same last name as mine to verify my identity over the phone. Otherwise, my account would remain blocked! So now I have to get someone else involved? How would Citi verify that this "relative" is in fact a relative???? By asking for personal information? That in itself, sounds more like a scam!

I gave the second person my social security number, the transactions I made, the payments I made, etc, and that wasn't good enough to unblock my account. So what if any relatives with my same last name were deceased? Would that mean my account is forever blocked?Desired Settlement: Immediate unblocking of my credit card and an apology for the ridiculous request they made that they speak to a relative of mine with the same last name to verify I am who I say I am.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Citi has been partnering with a fraudulent service called payment safeguard. They charge the cardholders a certain percentage based on your card balance regardless of whether the cardholder pays back the balance or not, and unfortunately I was one f the cardholders who was set up for that fraudulent service. I'd like the entire fraudulent charge to be refunded back to me since the service had begun, $436.Desired Settlement: Refund of the entire charge of $342.15.

Business

Response:

We

will be corresponding directly with our customer. If you would like to

further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have communicated with Citibank through several phone calls and they did not offer a satisfactory solution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Just issue the refund. No contact necessary.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We

will be corresponding directly with our customer. If you would like to further

discuss the resolution, may I suggest you contact them directly?

Review: My complaint involves a customer issue as well. I went inside the store yesterday to purchase some clothes for my father who's in a nursing home. I have a Sears platinum credit card, which I thought, was a sears store card. I was informed that this card can be used anywhere. The cashier asked me did I want a reward card, not knowing she was referring to a sears store card. I was never given an application, she asked me for my information through the machine in the store. I have a plenti card with Macy's so I'm thinking what she sign me up for, works the same way. when she asked me for my social security card I responded the last 4 digits and she said no, your whole SS#. I replied why, she said for the reward card, so you can get points for you purchases. I thinking that this was needed to verify that my information on my card was correct. all the time she was signing me up for a Sears store card. Why do I need a Sears store card when I have a platinum card with them. I realize what she had done when she asked me to sign a paper, which was the application. I asked her you ran my credit, I didn't need no store card, I don't hardly use this card, because I really don't shop in Sears. I was refinancing my brand new car next week and now I can't get the low interest rate that was quoted because she ran my credit and gave me a credit card I never asked for, without my consent. I called Sears last night and tried to get them to cancel the card, without it being on my credit report as a inquiry. I so upset and frustrated with the false advertising I experience from this cashier [redacted]------, she looked dumb after I was telling her why she sign me up when I didn't need a store card.Desired Settlement: I want this resolved without it going through my credit report. I don't want or need no Sears store, card when I have a platinum Sears card with Citi. I'm very much on top of my business and would never allow myself to be taken advantage of, and in this case, I feel like I was coast into something that I wasn't given the correct information about.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: The Manager

We have a problem. We purchased the item listed on the attached sales ticket in May of this year. At the same time an application for a credit card was made at the suggestion of the sales clerk. That was the last we heard of it!! We never receive a bill or the credit card. Now we are getting annoying calls from a collection agency. We have been good customers of Sears for many years "50: We don't deserve this sort of treatment. I am enclosing a copy o the bill along with check for the full amount of what's due (see complaint online). DADesired Settlement: Our credit rating is very good and we do not want it damaged. We expect a receipt for our payment and an apology for the way we have been treated.

Business

Response:

Dear [redacted]:

This letter is in response to recent correspondence received from the Revdex.com of New York on your behalf, regarding the above referenced Sears card account. which is issue by Citibank, N.A. We appreciate your patience as we reviewed your concerns.

We regret to learn of the difficulties you experienced regarding the receipt of the credit card or billing statements for the aforementioned account. Our records indicate that they were returned undeliverable due to an incorrect address. The address was updated in August 2013.

Pursuant to our conversation, we received your payment of $86.92 on August **, 2013. In an effort to assist you, we issued late fee credits totaling $58.96, as well as interest charge credits totaling $4.00. The adjustments resulted in a credit balance of $62.96, which has been refunded to you in the form of a check under separate cover. We ask that you allow 7- 10 business days for the check to be received.

Please accept this letter as confirmation that a request was submitted to the three major credit-reporting agencies to remove any delinquencies reported to your credit report in relation to this matter. We ask that you allow 30 to 45 days for the credit bureaus to update their records.

We regret to learn of your decision to close your account. We ask that you allow this letter to serve as confirmation that your account

was closed as of September **, 2013. Credit products and services. One of the best ways to achieve this from our customers. We our customers who take the when are satisfied. Thank you for sharing your concerns with us.

If you have any additional questions or concerns, you may contact our office at the telephone number provide below. Our office hours are Monday through Thursday, 9:00 a.m. until 6:00 p.m., and Friday, 9:00 a.m. until 5:00 p.m., ET. Our telecommunication number for our hearing-impaired customers is [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. see attachment

Sincerely,

Review: This is the 3rd time to write this because your site will just jump to another page and I lose everything I've written. I'll make this one short because I know it will clear it or jump to another page before I finish. I having a problem with Citi Mortgage trying to take my home from me and my daughter because I checked to see if I could get a modification. Let me say I've never missed a payment nor have I been late. I hate to keep typing because I know what's going to happen. [redacted] from Citi Mortgage is the person sending me letters saying that they are going to start foreclosre proceedings and they are going to send someone out to inspect my home for sale. How can they do this Revdex.com if all I did was asked about it? I did get an agent that told me why they do what they are doing. She said you have an FHA backed loan which means that if you are late or ask for a modification that can say you defaulted on your loan & the gov. will pay Cti the amout which you owe. Her phone # is ###-###-#### my loan # is 2[redacted]. They said they have my paperwork but they don't. I'm so tired now I can't write anymore this is the [redacted] try to you and it keeps clearing what I've writtenDesired Settlement: Help me save my home I don'* ned a mod. jus* leave me alone. Make this woman stop harassing me day after daY, on & on. A man can jus* take so uch of this. I'm feel like I'm dying because of this treament. Like I said I'm very tired and I can'* write anymore my hands and neck are hurting so bad after wtiting 4 of these and each one gets shorter and shorter. my # is ###-###-#### Thank You, [redacted] If this won'* work I give up

Business

Response:

Citi is reviewing the following file. Please be advised, we are still researching this matter and request additional time to investigate the inquiries. Once the matter has been reviewed we will communicate the outcome.

Please extend the due date of the case until June **, 2014.

[redacted] ([redacted]). If you have any concerns, please contact the [redacted], [redacted] at ###-###-####.

Thanks,

Business

Response:

Citi is reviewing the following file. Please be advised, we are still researching this matter and request additional time to investigate the inquiries. Once the matter has been reviewed we will communicate the outcome.

Please extend the due date of the case until June 13, 2014.

[redacted] ([redacted]). If you have any concerns, please contact the [redacted] at [redacted]

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They have billed late fees to my account, after account was closed because fraudulent charges. Also, I only used this address because that is where I chose to make a cash payment in the ATM at [redacted].,(the atm did not accept the card)and I did not bring the Citi statement with the address. Because I am at a public library I do not wish to return tomorrow.Desired Settlement: My desired settlement is for Citibank to refund late fees and remove charges (late fee) from credit history. Also, why did they not leave my account open?

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

because they did not refund the late fees. They are stating my payment was not received by the due dates in November 2012. I did not have the card after my account was closed (for charges I did not make) with no card and no credit card number how does one make a payment? The Citi's billing department were calling me to make payments. I believe it was in the next billing cycle from the statement cycle of November 2012.

The credit card was returned to Citibank after an attempted delivery, and maybe I waited for another card to be sent ( I may have called to inform them I had not received the card). Well the card was never delivered, because I do know the card was sent back to Citibank.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In August of 2014 I called Citi Mortgage to get information about available loan modification programs. Upon hearing their options I decided to not move forward with any (as is noted in my Citi Mortgage Case file). I was then assessed $87 for an appraisal fee for a loan modification, despite the fact that I did not want a loan modification and was not notified of any such fee.Citi is now refusing to reverse the charge, saying that my asking any questions about a loan modification program that you agree to that fee. This was never told to me and I would not have moved forward with my questions if I had known.Desired Settlement: I would like the $87 appraisal fee removed from my Citi Mortgage account.

Consumer

Response:

Citi contacted me today and resolved my issue by reversing the $87 fee.

Sincerely,