Citi

Review: Someone else provided my email address in his/her credit card account to Citicards and I have been receiving email notifications and junk mails from Citibank. Alerted that there may be an identify fraud, I made numerous phone calls and email requests to remove my email address from this account I do not recognize. Citicards refused to do so, claiming that the removal request must come from the card account holder. I said I can provide proof that I am the email address holder and I did not authorize my email address to be used by anyone else, but Citibanks still refused to do anything about it. I believe this constitutes harassmentDesired Settlement: DesiredSettlementID: Other (requires explanation)

Citicards removes my email address from the unauthorized account and stop harassing me with emails.

Business

Response:

Dear [redacted];

We recently received an inquiry on your behalf from the Revdex.com regarding the emails you have received from Citi.

Our records reflect that your email address was added to the above-listed account, which is in your name, on March **, 2013 via Account Online. At that time, your phone number was updated and your account was also enrolled in our paperless statement option. On August **, 2013, your enrollment in paperless statements was cancelled at your request. Your request to remove your email address from your account was processed on September **, 2013.

I appreciate this opportunity to respond to your inquiry.

Sincerely,

Business

Response:

To Whom It May Concern:

I spoke to [redacted] on October **, 2013 regarding her recent inquiry related to the emails she has received from Citi.

I confirmed that I have removed her email address, [redacted], tram the account in the name of [redacted]. I regretted the inconvenience she experienced as a result of receiving the emails,

Should you have any additional questions regarding this matter, please contact me at the above address.

Sincerely,

Consumer

Response:

All four attachments referenced in my Complaint are attached. I understand Revdex.com does not assist consumers in matters of punitive damages. It is a matter I will pursue with Citibank separately. Thank you!

Review: Since about June of 2015 I began to make arrangements on my credit card and was constantly told that my account was open as I was continuing to make payments and that once I made the full payment it would bring my account current and that it was not closed. (Before that there was never a missed payment on my end). In January, I set up another arrangement and was again told that if a payment was made before Feb [redacted], 2016 my account would be okay and in good standing. Before Feb [redacted] I paid my scheduled arrangement in full plus more. However, the next day that I signed into my account I noticed that it said I still had a zero credited balance so I called customer service and was told that my account was closed in January. I did not receive a letter or email stating that my account was closed. I was making arrangements under false pretense and it should be handled in the correct fashion.Desired Settlement: I desire that either they reopen my account which they kept lying to me about being open or cut my bill in half!

Business

Response:

We are responding directly to our customer and they will receive the response via [redacted]l in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.

Review: My [redacted] Citibank credit card was written off in my divorce. I sent the paperwork from my divorce in showing that my ex husband is to be responsible for the balance. I received a letter back from [redacted] Citibank stating that I was no longer responsible for the balance or any purchases on the account. From that point on I was receiving 5-8 phone calls per day asking to bring the account current and pay the overdue payment. I was told that regardless of if I was no longer responsible for the account, that they would continue to call me for payment because they "can't make my ex husband pay". [redacted] has now reported a 30 day late on my credit report AND I had to make payment to get them to stop calling me.Desired Settlement: I want [redacted] to stop calling me and remove my name from the account. Also I want any negative reporting to my credit deleted, as according to [redacted] Citi bank I am no longer responsible for this account. Also, I want a check for the amount of payments I have made since [redacted] excused my responsibility from this account.

Business

Response:

Good Day All,

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Regards,

Executive Response Unit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I received a phone message from Citibank last week stating they would be in contact with me by phone or mail in regards to a resolution. I have not had any communication since last week and how am I to authorize to release information when I have not be given the opportunity?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

<

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have spoken with [redacted] and she was very polite and helpful. I faxed her the letter I recieved from [redacted], excusing my responsibility. [redacted] called me back and claimed that the letter was sent in error, our call was cut off and I have recived no further Communucation. The company has removed the 30 day late but has not refunded any late fees.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Hi,

I was banking with CITI Bank[account no: [redacted]], [redacted] branch since 2010 and was getting Thankyou reward points for banking with CITI. I also have a CITI credit card [card ending [redacted]],which also earns Thankyou reward points. Both the reward points were merged by CITI and put under thankyou rewards account # [redacted] My CITI bank accounts were transferred to [redacted] recently by CITI and CITI bank have removed more than 20,000 thankyou points,which were earned from the Bank accounts, without informing about it. CITI claims that it has sent me a mail notification in February 2015 stating that I need to use the points in 60 days, but I never received any notification from them. I contacted their customer service twice but not able to get my points backDesired Settlement: Credit my thankyou points back to my thankyou account#[redacted]

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], the matter is not resolved yet. I will wait for the correspondence from CITI Bank.

Sincerely,

Review: Citibank placed a delinquency in my credit report without sending any paper or electronic billing notification. Moreover, I haven't been contacted via telephone regarding delinquent account either.Desired Settlement: Delinquent account should be removed from credit reports.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: In early 2014, I was going through a divorce. I had a Citi Credit Card that was to be paid off in full as part of the divorce and all cards were to be cancelled and all authorized users removed. To my knowledge, this had been done when speaking with Citi. I moved in 3/2014 and updated my address with all my lenders and creditors. I did not receive any correspondences from Citi and months after I moved, I was notified I had a past due amount. I called and tried to resolve as this was paid off to my knowledge. Citi advised it was not paid off and that the account was still active. I requested it be cancelled and all authorized users removed as previously requested. I made a payment to bring the account current and paid in full. In late 12/2014, I was advised that Citi is showing on my credit report as past due. I have not received any correspondences or telephone calls from Citi about this matter.Desired Settlement: I would like account brought to $0 as this had been paid off previously.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke with [redacted] from Citibank regarding my complaint to the Revdex.com.[redacted] and I discussed that I had paid my card off in full in early 2014. I explained to [redacted] I went through a divorce in 2014 and part of my decree agreement was to have all credit cards between my ex-spouse and me paid in full. A payment was made to Citibank to pay off the balance of my credit card prior to me moving out in 3/2014. At the time the card was paid in full, I requested all cards be canceled and all authorized users be removed. This was paid using a joint account, which has since been closed. My divorce was finalized in 5/2014. As the divorce was granted, all credit card accounts had been paid in full. I explained this to [redacted] and she said she has researched the account prior to our conversation and she does not show a payment was ever made nor was the account closed or authorized users removed. The call was lost; I called [redacted] back and left a message for a return call to finish our conversation. No call was received; however, a letter was sent from Citi dated 1/**/15 indicating I am liable for all charges on the account. They have since sent this account to collections.As I explained to [redacted], my divorce was granted in 5/2014; therefore, all credit card accounts were paid in full in order for this to be signed off by the courts. I do not feel I owe anything on this card as it was paid off in early 2014. Furthermore, Citi failed to close the account and remove any authorized users from the account. Thank-you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I am very disappointed with the collection rep that called me & schedule two payments on 2/*/2016.

The rep confirmed that he would be taking the two payments for each account out of my METRO Credit Union; however, the sizable payment from account [redacted] was taken out of another bank account that the rep was not authorized to do. I received a call from my bank that would create an overdraft & I should call Citibank to stop the 2nd attempt. After calling Citibank today, I was told an 2nd & 3rd attempt can not be stopped per the AZ Account Manager. Also, I noticed Citibank AZ Account Manager has now blocked my account where I can not delete the account where the $300 withdrawal has been taken out of!Desired Settlement: I want to all CITIBANK fees on CITIBANK's from the $300.00 transaction to be waived!!!! I want an apology letter for the inconvenience!

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: Citicard refuses to change my phone number or address on my account since I have moved. They "disabled" my card without my approval or consent. They did not call me or notify me in anyway before turning it off. They claim to try to contact me via an old phone number when I updated my number previously. They will not accept my new number and refuse to put it in the system and say they have to contact me at my old number which I no longer have. They claim my new number is not registered to me although it is a [redacted] cell phone that is in my name only. The last number they had was a business number owned by my previous employer and was not registered to me in anyway however they accepted that with no problem. Now in order to get a new card and get it to work they have to send me a new one to the address that they won't accept because I can't update it without giving them a bill from this address which means I can't give them documentation for 30 days as I just moved in 2 days ago. Their customer service/fraud department was rude and not helpful and refused to do anything to help me with this matter. I just moved and now have no credit card to purchase furniture or anything else that I need for the place. Overall I'm very dissatisfied with Citi and will never use them again for anything credit/financing/loan related.Desired Settlement: I want the policy changed and want my account fixed and turned back on.

Business

Response:

Thank you for your communication regarding [redacted]’s Shell MasterCard account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. They sent me a precanned letter that basically said too bad we can do whatever we want and don't care that you were inconvenienced.

2. I still don't have a new card.

You would think that they would send new cards out ASAP after turning off everyone's old ones but here we are 3 weeks later and still nothing.

If they want to turn your card off whenever they want the least they can do is overnight you a new one.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your communication regarding [redacted]'s Shell MasterCard account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: [redacted] is being harassed by phone and mail regarding a charge on their [redacted] that was never made nor received by [redacted].

[redacted], my 79 yr old mother, took a phone call from a company, [redacted], in december 2014. The unnamed male sales rep "sweet talked to her and attempted numerous times to get her to order a pig stem cell skin product. She refused numerous times to purchase their product. In january a charge was posted to her [redacted] thru Citi bank for approx 87 dollars. This charge was dropped according to [redacted]. The card was cancelled and account closed per [redacted] and [redacted]s request.

Another $85 (approx) charge was applied to a new [redacted] the following month.. [redacted] automatically opened another account and placed a "new charge on the card. This new charge was verified by the billing department on a conference call with [redacted] and [redacted], myself and Attorney Dave C[redacted]

I have written numerous letters and made calls to [redacted] telling them that the product was not ordered nor was it received. My mother and father are elderly and are unable to resolve the issues so as POA I have tried to resolve the problem. In writing, I have submitted my information as POA and [redacted] has verbally given my information as their POA to handle their affairs.

Attorny David Crissman in Butler, PA was contacted and through a

conference call resolved the charges with the billing department of [redacted] (or so he was told). He was told to write a letter detailing information they requested and the charge would be dropped. He dis so and my parents continue to receive harassing calls and threats of late fees and collection agencies by [redacted].

[redacted] and [redacted] receive at least two calls a day from [redacted] and a letter nearly every day. I have paid the attorney much more than the $85 to correct this issue but it seems that there is a new hoop to jump through every day.

Last month on 5-**-15 I sent a certified letter with information regarding date of product cancellation, the cancellation number and policy for cancellation from the [redacted]mpany. Yesterday my father received a letter that said the information was not received in a timely enough manner (it was less than two weeks from their request) and the matter would be turned to a collection agency.

I have worked closely with the Agency on Aging having had two businesses in the home health care arena. I believe that what is happening is a form of emotional and monetary elderly abuse. I also believe that feel that it is a scam and this sales approach preys on the elderly who are not able to comprehend the sales techniques used. My parents are anxious about the money and the effect this will have on their credit. Every month the bill is unpaid results in a $35 late fee.

The $85 dollar charge could be readily paid but the issue at hand is that the product was not ordered nor was it ever received. The Phone calls were "recorded for quality purposes." I have requested that they go back and listen to the messages to verify that my mother never ordered the product. That has not been done by [redacted] nor by [redacted].Desired Settlement: I would like city card from [redacted] to drop all charges which amount to $147.52 as of 6-**-15 and to never contact [redacted] or [redacted] again

I would like the company, [redacted], investigated for fraudulent actions and elderly abuse. They took advantage of my elderly mother who was hassled by phone and then charged for something she refused and never received.

Business

Response:

Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There was no resolution offered to [redacted] regarding his complaint. Just a statement that he has been a valued customer for many years. The $85 original charge is now $185 with late fees. The bill was paid because my parents are so anxious about the continuing increase in charges. This is financial and emotional abuse in my opinion. Thanks for investigating this matter Sincerely;[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]

Review: I paid off my [redacted] account in September 2014. I began receiving phone calls from Citibank. Not having a Citibank card I didn't respond back to the messages. My wife tired of the calls called the number back to find that the number went to [redacted]. I then checked our [redacted] account online and found charges that were made to our account. I called [redacted] and inquired about the charges. They told me that the charges were for a [redacted] membership renewel through [redacted]. I informed them that I didn't authorize or activate any [redacted] account through [redacted] and informed them that I purchased an antivirus coverage from [redacted] through [redacted]'s website and purchased it on my personal debit card which I have a receipt for. They told me that I would have to contact [redacted] for them to cancel my [redacted] membership. On February [redacted] I called and explained to [redacted] that this was an unauthorized purchase made by [redacted] on my [redacted] account and would like to have it removed. They told me that they would refund me for the purchase and that it should be credited back to my account in 5 to 7 days. Two days later on February [redacted] I received an email from [redacted] stating that they have canceled my Membership as requested. I called [redacted] on February [redacted] and asked about the credit to my [redacted] account they had since run my bill up to over $100 with late fees. They told me that they couldn't contact [redacted] to find out that I would have to contact them myself and find out when it would be credited. I called [redacted] that same day and they told me that I would be credited by Friday, February [redacted] at midnight because that would be 7 business days since the credit was submitted. I checked my [redacted] account again on Monday. February [redacted] and saw that the charges were still on my account. At 1pm today I called [redacted] and told me that it would not be credited for 1 to 2 billing cycles and that the amount would not be credited for the complete amount as stated when I first called, that it would be pro-rated instead even though it was never activated. I asked to speak to a supervisor and was told that there were no supervisors. I asked to speak to another member of [redacted] an was told that they would not let me. I could call back and wait for the next available member. As I waited on the phone and began to contact the Revdex.com. The team member disconnected my call.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

This purchase was not authorized, nor was the service activated, so no charges should be made to my account. I should be credited for the complete amount and all late fees waved as this is just a scam that [redacted] uses through [redacted] to get money from unsuspecting customers.

Business

Response:

Thank you for your communication regarding [redacted]'s My [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

Review: Someone else's check was applied to my account ($100.10). The check I wrote ($18.16) was not applied to my account but cashed. I'm being forced to do all the follow up w/the bank regarding my check. I requested to be removed from the rewards program and they have failed to remove that $25 charge. I was told the $25 late fee would be removed, it was NOT! I've called twice and every time they tell me call back and they give me a different date. No one seems to have any answers as to where this went all wrong.Desired Settlement: I want the check I sent for $18.16 applied toward my account. I want to $25 rewards fee removed. I want the $25 late fee removed. And whatever the balance is, which by my math is $68.70, I'll pay the bill , cancel my card and be done w/citi bank credit card forever. The poor guy who is missing the $100.10 payment from his account, he needs to get his money back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I would like to bring to your attention that I have noticed that my $32 cashback amount was forfeited without my notice and I am a cardholder since 2007). Immediately, I have contacted the customer support of CitiCards. They told me every year due to inactivity the cashback will be forfeited. They told me they cannot help me out since they are not handling this. Rather they suggest me to write to higher authority who can help me out.

Last 8 years, Citi Dividend Platinum Select Card was my one of Favorite card in my wallet as my one of oldest credit card in my credit history. But, I would like to say their cashback redemption was worst compared to any credit card I possess. M[redacted] etc they never take off or forfeit my cashback but my cashback are staying with them for long time. I will redeem this amount when they will mature. For example, US Bank Cash+ visa will allow me get $125 when my cashback money will reach to $100. So I am accumulating the cashback for last 3 years. Even, Citi has recently introduced Citi Double Cashback [redacted] and they have $25 redemption in terms of Statement credit. Only Citi Dividend Platinum Select Card have the $50 redemption like [redacted] card, but [redacted] never take off the cashback but rather they have wide arrays of redemption options like [redacted] payments or other Gift card redemption.

Also It would be great if the Citicards rewards points are transferrable between their cards (Thank you Card, Double Cashback [redacted], Dividend Platinum Select card) or have a more redemption choice like gift card or statement credit from $25 cashback accumulation (like FIA Cards are doing by transferring their Worldpoints to different cards). Therefore, I will highly appreciate of you please refund my Cashback to my Citicard account and my request to remind customer with an alert that it is expiring due to inactivity (every year). I strongly believe it is indeed Customer’s money that they are accumulating for longer period and it is completely unethical / unfortunate to take off the money from the customer. I hope you may understand the situation and refund my money as a Cashback deposit to my account. Looking forward to hear from you at our earliest. My very best regards

[redacted]Desired Settlement: Therefore, I will highly appreciate of you please refund my Cashback to my Citicard account

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

Last week, I have received the phone call one of Citi Cards official from ###-###-#### ( Citicards, SD). In that call he promised they will refund my disputed Cashback money to my account. But still today, I just have checked my citicards account, and could not see the money was refunded. Therefore, I will authorize Revdex.com to initiate the process with citicards and If I need to sign for Privacy form I will sign to talk to them. Once Citicards will refund my money, I will then close the case, but still now no resolution has been made. Therefore, I am not accepting the resolution since it is still pending. Thanks Revdex.com for your great support and mediating the process on my behalf. Thanks again.

Sincerely,

Review: [redacted] bought Citibank three weeks ago. I had a vendor refund $15,910 on my citibank card and it should have automatically gone on my BB&T account. Three weeks later I'm still missing my $15,910. This is causing me a lot of hardship. I'm having trouble supporting my family. My taxes are due and neither the people at [redacted] or Citibank have helped me get my money back. Three weeks later I'm freaked out and feel like I've been robbed. No one from either bank will help and I'm getting vague and ambiguous answers from both banks. Both say that the other has my money.Desired Settlement: I would like my $15,910 deposited into my new account immediately. At least put a temporary credit until y'all figure it out. This is not my fault and the irresponsibility of both banks is causing my family severe hardship.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Review: In August of 2014 I called Citi Mortgage to get information about available loan modification programs. Upon hearing their options I decided to not move forward with any (as is noted in my Citi Mortgage Case file). I was then assessed $87 for an appraisal fee for a loan modification, despite the fact that I did not want a loan modification and was not notified of any such fee.Citi is now refusing to reverse the charge, saying that my asking any questions about a loan modification program that you agree to that fee. This was never told to me and I would not have moved forward with my questions if I had known.Desired Settlement: I would like the $87 appraisal fee removed from my Citi Mortgage account.

Consumer

Response:

Citi contacted me today and resolved my issue by reversing the $87 fee.

Sincerely,

Review: Citicorp failed to honor a verbal agreement that late charges were to be refunded and monthly payment was not to increase due to a early payment credited in the wrong month. A monthly payment was credited twice (June 2013) to my account; resulting in no monthly payment credited for July 2013. I originally contacted them, August 2013, and explained I paid on 7/*/2013 the payment for July. Apparently, their payment period started on 7/*/2013. I was told they credited the 7/*/2013 for June pay period instead of July. They said they would refund the late charge of $25.00. On 9/**/2013, I received a call from Citicorp stating I was late on my payment and needed to pay 47.00 to make my account current. After speaking with the supervisor "[redacted]" reference #[redacted] and was told they would not honor what they had told me on my prior conversation which was that they would correct the early payment and credit it for July and to continue for me to make the regular monthly payment and refund the late charges. After an hour of debating I was hung up on. I was told my payment was increased and that there would be no credit given.Desired Settlement: I wish to be credited the $25.00 late fee and my regular monthly payment should remain the same of $25.00 per month not increased. I should not be penalized for making a payment two days early. I have changed my payment date to after the fifth of the month as Citicorp has indicated. It was an honest mistake which should be forgiven. This is the first time this has happened and their customer service needs tell the truth.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I have been a valued customer and cardholder with Citibank since 2013 but since the beginning of my membership, I have been subjected to rude and unprofessional encounters with the customer service. I have a Citi platinum select/AAdvantage card for which I had tried multiple times to get enrolled for auto payment to avoid late fees. Unfortunately, citicard's primitive system of not providing customers any online mentioned to enroll for auto pay had deterred me from enrolling in auto pays. I did mail the form to the Citibank with a voided check which they never received. As a result, even during my difficult [redacted] and strict bed rest time, I keep getting mails of bills which I could not see in time because I could not reach out my mailbox. I had my delivery in November with a prolonged hospital stay and there fore, the mails got further accumulated that I finally could sort out in December. On [redacted] dec I called the customer service and no one was available to take my call. This happened several times throughout the next few days. Finally, an agent called [redacted] answered and he challenged me that I do not have my name right, which was not true! After apologizing for this mistake, he told me that I should get late fee waiver and not to worry but then I got transferred to [redacted] (agent ID [redacted]) who said just the opposite!!! She said I was late for my 1/*/14 payment because it was after 5 pm EST!!! Nowhere in the bill it is mentioned that we need to call to make payment before 5 pm!!! About the late fee adjustment., she refused to do so because my account was not uptodate. However, this statement was not true when I had spoken to other agents. One agent was [redacted] who said that his [redacted] will be able to adjust since I had a valid medical reason and since I had been a valuable customer with Citibank. But then his [redacted] (Agent ID [redacted]) was extremely rude , she was verbally abusive and stated that "Our company needs to do business and we cannot do those waivers for you" which was unacceptable. She was obnoxious and stated that she knows it all because she is with the bank for 20+years! She keeps calling me [redacted] and when I told her about my illness, she confronted me about how come I was paying my mortgage or other bills!!! This is truly unprofessional!

She would not understand my points, she would not acknowledge the fact that the citicard's auto enrollment system was primitive and I could not even reach out my mailed form to them to start me on the autopay system, which should have taken care of this issue months back.

Of note, I want this complaint to be addressed to [redacted] who had sent me a written apology letter form the executive response unit in July. I am very disappointed to see that your customer service had gone worse since our last conversation in July 2014.Desired Settlement: 1. A sincere apology on behalf of agent [redacted] (AGENT ID [redacted]) who was obnoxious and stated that she knows it all because she is with the bank for 20+years! She keeps calling me [redacted] and when I told her about my illness, she confronted me about how come I was paying my mortgage or other bills!!! This is truly unprofessional!

2. I am willing to pay my full balance on this card which is $3000+, and be done with this card. But I need to get my late fees waived. Moreover, I will not be responsible for any late fee for my 1/*/14 payment as agent [redacted] threatened me for, since it WAS NOT MENTIONED IN THE BILL THAT I NEED TO CALL BEFORE 5 PM EST ON 1.*.14 TO MAKE THIS PAYMENT

3. Although [redacted] form executive response unit was very pleasant and assured me that once I send the autopay enrollment form, things should smoothen out, it never happened in such way. As a valued customer, I need to have proper help and assistance to adjust my bills and address this matter ASAP.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The executive response unit rep called me and went over my complaint with me. However, I was not satisfied with the citicards customer policy because she failed to answer the resolution about the company's failure to enroll me in autopay in due time which resulted in an increased interest rate to 29% immediately and I was actually compelled to pay my FULL balance with that INCREASED interest, which should have been a responsibility of the citicards, because of their poor autopay process.

The citicards also charged a $95 annual fee which was a surprise as this annual fee was never mentioned to me when I had a detailed discussion with the rep in July of 2014 or even earlier. To avoid further confusion, I want to discard this card immediately to prevent this shocking annual fees. I wish I had received a courtesy credit of annual fee back and a better and transparent customer service communication in this regard.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]1.I have originally applied for this citi AAAdvantage card because the promotion was to award 50,000 bonus miles after purchasing $3,000 by using the card. I have done so and have called multiple times to ensure that my bonus miles are awarded properly and the citicard agent always assured me that they posted my account activity and forwarded to AA. However, when I logged in , my AA miles is showing 0!!!2. I have gone through immense agonized moments, pais double the amount I owed originally, paid annual card fee of nearly $100 and spent hours speaking with the executive customer relations rep [redacted] , who even advised me to use the card within April, 2015 to make sure that the miles dont expire!!! I have alreayd used the card last week to keep it active to record so my precious miles don't get lost! And now, as a rude shock, I am seeing that the miles awarded is 0???3. I want IMMEDIATE ANSWER FROM THE CITICARD TO EXPLAIN THIS FRAUDULENT BEHAVIOR!!! I called and left a voice msg at [redacted]'s number but did not get a reply back. I would appreciate if a senior corporate can immediately intervene in this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: [redacted] Credit Card Services - through Citibank - has been charging my account for several months with a Debt Protection Program that I was never informed of and never had the opportunity to opt out of - over $69 for 2014 alone and I have purchased only TWO items, both on 18 months same as cash - [redacted] is no help and the phone number for the Debt Protection Service just bounces back to [redacted] -Desired Settlement: I want ALL the fees charged to my account AND the applicable interest refunded to us - and to CANCEL the debt protection plan which was NEVER authorize.I ALSO expect that on any future purchase for ANY consumer, that the terms of the Debt Protection plan be specifically spelled out and requiring a FULL SIGNATURE as well as date by not only the authorization, but that there be a method to OPT OUT on the bill payment website - and I also expect 24% annual interest back on my fees paid

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: In September 2015 I noticed that my Prepaid Citibank card from work had various miscellaneous charges eliminating my total funds from my summer job. My step-mom and I have called the number on the back of the card a total of 7 times over the last five months and sent 2 different emails to prepaid [redacted]. Each call resulted in a representative saying they would email and mail the necessary forms to start the process to regain my money. To date we haven't received anything that would allow us to start this process.Desired Settlement: I would like the fraudulent charges to be reimbursed. This is for my college savings.

Business

Response:

January **, 2016 Revdex.com Case # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on January *, 2016 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of DC Department of Employment Services. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. [redacted] describes a situation where fraudulent activity has occurred on his account and he has contacted Citi Prepaid Services on several occasions in an attempt to clear up this activity. A provisional credit was provided to [redacted]’s account in the amount of $1,029.50. In addition, we have sent a provisional letter to the address of record in hopes that we can learn more about the fraudulent charges. We attempted to contact [redacted] on several occasions but received his voicemail on each attempt. A voicemail message was left on each of these 3 call attempts. We regret that [redacted] encountered this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, Leanne J. K[redacted] Customer Service Manager, CS Operations Citi® Prepaid Services Citi Treasury and Trade Solutions (P) ###-###-#### (F) ###-###-#### [redacted]

Review: I have a [redacted] credit card. I charged a vehicle rental to it.When I returned the car, I was apparently billed for the "preauthoriation" & the final bill. So in effect I was billed twice.I disputed the charge and your "customer service department" refused to do ANYTHING. They insisted that I do all the legwork and hunt down the rental car company (in another state) and more.When I finally got the charges lifted I sighed in relied.THEN this month the double billing charges returned! I will NOT pay them nor will I do all the research and phone searching.I am now deployed in Kuwait and refuse to spend an hour (or more) on hold paying international phone rates.

Product_Or_Service: car rentalDesired Settlement: DesiredSettlementID: Other (requires explanation)

Take off the disputed charges.[redacted] credit cards should call the car rental company and fnid out which charges are valid.Charge me correctly and remove all fees/ interest/ penalties and such that may have been larded onto my bill while they didn't do their job...

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I reject their BULL"stuff" answer as non responsive. As usual.

I have tried many more to get them to do ANYTHING at all, just to recieve their stock answers "we don't do that..." "the customer must contact the vendor because we are just the poor little credit card company and so can't do it..." and "the customer must provide..."

I'd like them to get OFF THEIR BEHINDS and fix the issue instead of just replying with stock "non answers." I have tried and tried, but they just won't do their job.

THEY have to have documentation on file somewhere. Or else WHY DO I HAVE TO SIGN a hard copy when I make a credit card charge?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Still haven't heard from them at all. But the lastest review of my statement shows the objectionable charge removed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day All,

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Regards,

Executive Response Unit

Review: They have billed late fees to my account, after account was closed because fraudulent charges. Also, I only used this address because that is where I chose to make a cash payment in the ATM at [redacted].,(the atm did not accept the card)and I did not bring the Citi statement with the address. Because I am at a public library I do not wish to return tomorrow.Desired Settlement: My desired settlement is for Citibank to refund late fees and remove charges (late fee) from credit history. Also, why did they not leave my account open?

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

because they did not refund the late fees. They are stating my payment was not received by the due dates in November 2012. I did not have the card after my account was closed (for charges I did not make) with no card and no credit card number how does one make a payment? The Citi's billing department were calling me to make payments. I believe it was in the next billing cycle from the statement cycle of November 2012.

The credit card was returned to Citibank after an attempted delivery, and maybe I waited for another card to be sent ( I may have called to inform them I had not received the card). Well the card was never delivered, because I do know the card was sent back to Citibank.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,