Citi

Review: I had received a rebate card through [redacted] for the amount of $100. This rebate was issued in the form of a Citi Prepaid VISA card number. The card has an expiration date of 05/14. I still have a $30 credit on the card and was trying to confirm when the system says invalid card. On 1/*/15 at 9:50am, I contacted customer service and was on the phone for 21 minutes. I was told that the policy stated they cannot reissue a card once the card expires and that I can no longer use the remaining balance. At this point I requested for a copy of the policy and spoke to a supervisor as well as a corporate support person ([redacted]) and no one was able to assist. They simply stated the policy is only sent out along with the card and one cannot be physically or electronically provided.Desired Settlement: I would like to see a copy of this such policy stating I loose out on the $30 because the card expired or the $30 credit issued back to me.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was told they can only submit a request with the legal department for the documentation I asked for but cannot promise when or if I will even get it. This is the same answer I got from the previous two customer service reps. I do not consider having reached out to customer as an acceptable resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...2/**/15 Customer was emailed the requested documents today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My monthly payments have not been applied to promotional balances and I'm now incurring a grossly overcharged amount of interest.

I called [redacted]'s support line today and spoke with [redacted] and [redacted] regarding a $424.38 interest charge. [redacted] explained that the interest charge was for a promotional balance that had expired. I asked if/how I would be able to have this charge reversed and [redacted] explained that if I were to make a $200+ payment with her over the phone, that she would submit a request for a reversal/credit to my account. I made the payment with [redacted] and she came back saying only 50% of the charge was refunded. I asked who I could speak with regarding the entire charge and a manager, [redacted], joined us on the line. [redacted] explained that the 50% was decided by the computer and that was the only amount that was going to be refunded. [redacted] explained that all of my previous monthly payments were applied to my revolving balance first and then to the promotional balance. [redacted] stated [redacted] process payments this way due to a "law that recently changed" but couldn't explain it further. This charge more than doubled my entire bill. What kind of company sets up their customers for failure like this? I have made my payments consistently on-time for years now only to not be notified that my payments weren't being applied to a promotional balance. It's clear that [redacted] doesn't truly appreciate customers who continuously make on-time payments nor does [redacted] feel the need to notify customers how payments are processed. I'd be very interested in how [redacted] allows their customer service representatives and managers to use "a law recently changed" as a reason to justify their practice of splitting payments between balances. On their website and my bill, there is only 1 balance. There is no differentiation between a promotional balance and a revolving balance - so how are [redacted]'s customers able to differentiate how their payments are applied? Are we supposed to know the laws that govern how [redacted] runs their business? If their customer service representatives and managers can't explain it to me, how am I to know? If I had known that my on-time monthly payments were going to be split between separate balances and that I'd be receiving an interest fee that would more than double my total account balance, I would've ensured my payments were processed that way. However, I was never notified this was their practice. I hope there aren't a lot of other customers finding themselves in this same situation.Desired Settlement: I would like the option to have a full refund of the charge. This interest charge more than doubled my entire bill and I was only given a reason of "a law recently changed" and that a computer chose to refund only 50% of the charge. I would like to see [redacted] fully disclose their practice of splitting payments amongst balances. When I signed up for my credit with [redacted], there was no notice that my payments wouldn't be fully applied to my promotional balance. I would like to see [redacted] a

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My issue is in regards to my Citibank card through [redacted]. I received a [redacted] statement in the mail for $93 that was delinquent on April **, 2015, the statement did not break down what these charges were so I called the customer service phone number on my statement, spoke to a lady [redacted], group * from [redacted] that verified my information and after verification tells me she can't access my account, gives me a phone number for their probate department to call Mon-Fri 8am-5pm ###-###-####. I was very confused so I found a phone number for Corporate Office - ###-###-####. Talked to a very nice lady named [redacted] out of [redacted] who notified me on 4/**/2015 that my account has been closed because I was DECEASED! I was very confused she give me another phone number ###-###-#### to call Mon-Fri (which is for [redacted]-wrong number!), she referred to them as probate department. On Monday 4/**/2015, I called both numbers for probate but only the first number worked given to me by [redacted]. I notified [redacted] from the probate department that I am indeed alive but I asked her NOT to turn my account active because at that moment we were in the process of closing for our refinance on our house and our title lady had told us to make sure there are no inquiries into our credit that could prevent our loan from getting funded. I told [redacted] that I would be calling back before May [redacted]. I called them again today April [redacted] to activate my account, spoke to [redacted] and she activated my account. I then contacted the [redacted] customer service phone number, realized its through Citibank and proceeded to explain my situation. I found out that I was charged 3 late fees (25+25+35) as well as finance charges ($8 total) although I paid my account in full $73.59 two months ago and had not made any purchases since then. I did not receive any statements until April **, 2015 that was due May [redacted] 2015. I had no idea that my account was even delinquent because I had paid off the whole balance from what I remembered. Today 4/**/2015, I spoke to [redacted] from collections in [redacted] who transferred me to [redacted], a [redacted] from their [redacted] (deep voice who talks down to his customers-while making himself sound very important). I explain the merry-go-round chaos that I have been dealing with since they've marked my account closed and me DECEASED, he showed no remorse for the troubles that they put me through. Notified me that, "It's bank policy that only one late fee and one finance charge (the most current) can be refunded." Wow, this is a very, "convenient" policy for Citi even when they mess up and mark me as DECEASED and make me jump the hoops calling this department then that department and so on. So what I ended up finding out about the DECEASED status from my mother in law BEFORE (4/**/2015) talking to Citi or probate was that she received notifications that her late husband's (Deceased) name and my name were on the same account together and she was getting correspondence that the account was delinquent, I on the other hand whose account it was DID NOT receive any correspondence about the account being delinquent. She notified Citi (the people calling her) on 4/**/2015 (this date is from [redacted]) that her late husband is deceased but I am not and his name should not have been on my account at all. She gave them my current phone number and figured they would call me. She lives an hour away from me, forgot to tell me about their conversations because she assumed they would contact me on my cell phone so I didn't find out anything until I talked to [redacted] in [redacted]. I NEVER received ONE phone call from Citibank about me being DECEASED! So fast-forwarding to my conversation today with [redacted], he was only willing to credit $37, according to "bank policy". My impression of [redacted] and Citi's "bank policy" is that they do not care about future business prospects with their customers (in the form of spending thousands of dollars while renovating our new house) they care more about the $56, late fees and finance charges, that I was not aware of and then not caring AT ALL about the crazy confusion that they started by marking me as DECEASED, one quick check of my credit report could, which [redacted] from probate did on 4/**/2015, have told them that I was NOT DECEASED! So I paid the $56 dollars after the $37 credit and then closed my account effective 04/**/2015. Citibank, I am NOT DECEASED and its not okay to mark people as DECEASED! By the way the last time I have asked for any fees to be credited on this account was back in Oct 2013, today is April [redacted] 2015, almost two years later and the amount of money that I have spent on this account is WAY more than any of the credits you have ever given me, but again you don't care because you are Citi NOT [redacted]! I will NEVER open up another account with Citi and before I open up any accounts with any businesses, I will be sure to ask if its through Citi and I will spread the word that Citi has terrible, "bank policies" that do not have customers in mind and when a company does not care about their customers also DO NOT care about their future business transactions!Desired Settlement: Refund $56

Business

Response:

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not receive any correspondence from this business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Charge my bank account with an "Unauthorized" payment.

04/**/15 I paid my monthly payment of $170.38

04/**/15 Citi took Unauthorized payment of $170.38 out of my bank account.

I have incurred Overdrafts now of $144.00

And I have now lost Deposit(s) totally $ 115.00 my bank used to cover the overdrafts incurred upon my account from the $170.38 unauthorized payment. Citi has issued me a check for $ 108.00. But not ofr the additional $36.00 due to overdraft from them taking so long in Payment Investigations Dept., nor have I been reimbursed for the $115.00 in my lost deposit(s) that covered overdrafts due to their unauthorized payment of $ 170.38.Desired Settlement: I would like $151.00 refunded to me. I could request the additional $170.38 but this has drug out now so long. That they can have the unauthorized payment now, because we are now into a new month now.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Unfortunately it will NOT allow me to open any response?? I only offers click to accept or reject. So I have rejected due to the fact I cannot view CITI Bank's Response. Please advise. [redacted]P.S. to date I still have not received the final $151.00 owed me for lost deposit(s) and final Overdraft fee caused by CITI Bank on my Bank Account. Thank you yet again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received two $25 prepaid [redacted] cards from this company as a reward from a survey site. I've contacted their customer service 6 times to resolve an issue with my log in information. Each time, I was given a different way to obtain a new password. Each time, it's failed. I've spent over 45 minutes on the phone with them in the last 10 days & still haven't gotten a solution to the problem. Their customer service is more than friendly, but basically useless. I have a partially used card with a balance of $1.53. I have yet to find a business that will accept the $1.53 credit as a partial payment. I also have a $25 card that I'm unable to access. Both cards expire at the end of November 2015.Desired Settlement: I would love to get the $1.53 from the first card plus the additional $25 from the unusable card in the form of a check. It would be great to get something for the time I've wasted with the company, but not necessary.

Business

Response:

[redacted]

[redacted]To Whom It May Concern:Citi® Prepaid Services received the complaint

submitted on November **, 2015 from [redacted] regarding a prepaid

card issued by Citi Prepaid Services on behalf of US Aggregator. As a business that aims to provide a positive

cardholder experience, we endeavor to resolve all cardholder issues in a

thorough and satisfactory manner.[redacted] describes an issue with spending a card with a small balance left on one

of her accounts and also logging into the website to access her account. We

spoke to [redacted] on November **, 2015 and offered to mail checks for both

of her accounts in the amount of $1.53 and $25.00, respectively. [redacted] agreed to this, so two checks

were issued to the address of record on November [redacted]. In

regard to the website issue, a temporary password was generated for [redacted] and instructions were given on how to log into the account and change

this temporary password. [redacted] may contact a dedicated

service agent at ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT,

Monday through Friday to discuss additional questions or concerns.We

regret [redacted]’s dissatisfaction with this situation. If the Revdex.com

should have any additional questions, please feel free to contact me at the

number and information found below.Sincerely,Leanne J. K[redacted]Customer Service Manager, CS

OperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The company closed my account while. I was less than 60 days late. My account should not have been closed until the 60 day mark. I was late because I am currently living in a foreign country without the authorization to work. I had to wait until my financial aid came in to make a payment.Desired Settlement: I request that my account be reinstated.

Business

Response:

Dear [redacted]:

Your recent complaint filed on behalf of [redacted] has been forwarded to us for review and response. Citibank, N.A. is the issuer of the My Best Buy credit card.

We understand from our customer's correspondence that [redacted] has concerns with Capital One's decision to close his My Best Buy account on August *, 2013. Citibank, N.A. began servicing his My Best Buy account on September *, 2013; therefore, we are unable to address his concerns regarding Capital One's decision.

If he would like to apply for a My Best Buy account issued by Citibank, he can visit [redacted] or apply at his local Best Buy store.

Should office have any further questions regarding [redacted]' account, please feel free to contact us at the address listed above.

[redacted]

Executive Response Unit

Review: I recently called for a request to send in a one time payoff of my loan to elimate PMI. The response from Citimortgage is that my loan is not two years old and that the LTV must be 75% after appraisal. However, what I signed for at closing of the loan clearly states in the attached that I can eliminate PMI when my LTV reaches 80% and no two year requirement existed.Desired Settlement: I would like to have Citimortgage honor the agreement I signed at closing and allow me to send in a one time payoff in an amount to reach 80% LTV immediately.

Business

Response:

Dear [redacted],

This letter is in response to the October **, 2013, correspondence received from your office regarding your case number [redacted] for our clients listed below.

Mortgagors: [redacted]

Property Address:

We have investigated this matter and addressed [redacted] and [redacted] concerns with them directly via letter dated November *, 2013. We have no record of receiving a signed authorization to release account information; therefore, we are unable to provide any details to you about our investigation. Please contact [redacted] and [redacted]. [redacted] directly if you require further information.

Should you need additional assistance regarding this matter, please contact the Executive Response Unit by telephone at ###-###-####, Monday through Friday, 8:00 a.m. to 5:00 p.m., CT. Thank you.

Sincerely,

Executive Response Unit

Review: I have been a member of Sears for many years. I have had several problems with their billing. Payment going to the another account...etc. I made a payment on Nov **, 2013 of $45.00. It was not even due yet. I call myself paying in good faith. Well, it seems as though the payment was supposed to be $46.00. Nevertheless, when I called it was $45.00. So now I am being charged a 23 or 26.00 dollar late fee. Well, it has been adjusted, but they still want me to pay the late fee. THIS IS FOR 1.00 DOLLAR! If it was not complete why did they not tell me. They had plenty of time. They told me I made a payment and thank you. Nevertheless, no here did it say there was still a BALANCE OF $1.00. I guess they might of felt it was too petty to put in writing...So now they want me to pay an amount of $72.00 on a monthly payment of $45 or $46.00. However, they reversed the late fee. Nevertheless, I still have to pay it...over $1.00. To me that is very petty, sad and discussing.I do not wish to pay $72.00 of which I have already paid this months (Dec) payment of $46.00minus the $26.00 late fee that was adjusted but I still am suppose to pay it.Desired Settlement: DesiredSettlementID: Other (requires explanation)

On the bill it states there is no past due amount, but yet I have a $26.00 late fee. How do I get a late fee if there is no past due amount??? If you would like to see the statement I can send to you email, fax, text...what ever you like

Business

Response:

Dear [redacted]:

This letter is in response to a recent correspondence received from the Revdex.com of New York on your behalf regarding the above-referenced Sears MasterCard account, which is issued by Citibank, N.A. We appreciate your patience as we reviewed your concerns.

In regards to your payments going to another account, our records indicate that the payments for $46.00 in February 2013 and $44.00 in April 2013 were misapplied to your account ending in [redacted]. Both payments were transferred to your account ending in [redacted]. While we regret the inconvenience it may have caused, the intended account did not receive any late fees from the misapplied payments.

In regards to the minimum payment, our records indicate that on the October 2013 billing statement, the minimum payment of $46.35 was due by November **, 2013. A payment of $45.00 was applied to the account on November *, 2013. The payment was less than the minimum due and a $25.00 late fee was billed to the account. We understand your concerns and as we discussed previously, if the full minimum payment is not received by the due date, a late fee will be applied.

In an effort to assist you, a late fee credit of $25.00 was applied to the account on December *, 2013. However, a minimum due of $72.31 was due by December **, 2013. We are unable to adjust the minimum payment due. We received your payment of $49.00 on December *, 2013, which left a remaining minimum due of $23.31. We received a payment of $23.31 on December **, 2013. Your December 2013 billing statement will be sent on December **, 2013.

Sincerely,

Review: I purchased a treadmill for this store in October of 2013. It took until late November for them to deliver the treadmill as their delivery dept kept scheduling the delivery at the incorrect time. I received the treadmill the last Tuesday of November, 2013.I was contacted couple of days later by the collection dept of Sears Citibank stating they needed a payment on my past due account.I never received a bill for the tread mill. NO BILL.I received the merchandise only a few days before the call.I tried to talk to them about this and did not have my credit card number and no one would discuss in subsequent conversations. I just received my new replacement card and in reviewing my statement for NOV I have been charged $25.00 late fee.I was assured the payment I made for one half of the bill would not contain a late pay. I was assured there would be no late pay reflected on my credit report or my billing with Citibank.I have paid my bill in full plus the $25.00 late fee as I am so disgusted with Sears. It is not my fault they could not work out their deliver on time four times.

Product_Or_Service: TreadMill

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

1. I request a refund of the $25.00 late fee I was assured would not be placed on my account. 2. I request a letter from Sears/Citi stating my November past due account status was incorrect and should have never been designed as late by them. 3. I want confirmation in writing of derogatory reporting by Sears/Citi immediately being corrected to reflect an error by them and reflecting my account is in good standing with no late payments report

Business

Response:

Dear [redacted]:

We received an inquiry from the Revdex.com of New York on your behalf regarding the above­ referenced Sears MasterCard account, which is issued by Citibank, N.A. Please let this letter confirm our phone conversation of December **, 2013.

Pursuant to our conversation, we advised you that the current balance on the account is zero. We advised you that your purchase in the amount of $657.56 was posted to the account on October **, 2013. There was a minimum payment due of $25.00 by November **, 2013. Upon non-receipt of the payment by the due date, a $25.00 late fee was assessed to the account. Your payment in the amount of $300.50 posted to the account on December *, 2012. The late fee was credited that day by the Collection Department. Your remaining balance was paid on December **, 2013, in the amount of $357.06. As we stated in our conversation, the account was not delinquent enough to be reported to the credit bureau.

In an effort to assist you, we issued a miscellaneous $25.00 credit to your account for the delay in the delivery of your purchase on November **, 2013. We have requested the credit balance amount of $25.00 to be sent to you under separate cover. Please allow 7 to 10 days for your receipt.

We sincerely regret to hear of the difficulty you experienced when dealing with the Delivery Department and subsequent representatives. Our goal is to serve our customers by providing superior service and products. One of the best ways to achieve this goal is to receive feedback from our customers. Our representatives are expected to be polite, professional, and courteous in all their contacts with our customers, as the quality of the service we provide our customers is of great importance to us.

We appreciate the opportunity to assist you with your concerns.

Sincerely

Review: [redacted]

Business Information

UW Credit Union [redacted] Complaint Summary

Complaint Type: Consumer to Business Complaint

Today went to use UW-Credit Union to use my Citi Grifols donor card participant [redacted] to get $5.00 out ATM. When the ATM machine started looping the same information to re-enter my pin number. I went to check the balance on my card and receipt kept coming out the machine. Then went check the balance a computer in UW-student Union and the website block also. Then I went in the Credit union to try to transfer the money on my donor card in my checking account and that was blocked also. Then I went to 7 eleven on [redacted] and try to used Citi ATM and the same happen. So, a came home to check the balance on the phone and that was not blocked. Why is a this type social transaction in capitalism being blocked?Desired Settlement: Have Citi card stop blocking my cash withdrawn choice.

Business

Response:

[redacted]

To Whom It May Concern:

Citi® Prepaid Services received the complaint submitted on March **, 2014 from [redacted] regarding his [redacted] prepaid account issued by Citi Prepaid Services. As a company that is dedicated to providing world-class service, we strive to resolve all cardholder issues in a thorough and satisfactory manner.

[redacted] indicated in his complaint that his prepaid card was declined and that he thought Citi blocked his cash withdrawals. We have reviewed [redacted]’ transaction history and have determined that his transactions were declined due to invalid pin entry. When Citi Prepaid Services followed up with [redacted] on March **, 2014 he had indicated that his complaint had already been resolved and he was able to reset his pin.

If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.

Sincerely,

Review: I made two payments, each of $300, one on 6/** which was intended to pay for the month of June and one on 7/*, which was intended to count for the payment in July. I then received a call that my account was past due. Keep in mind my minimum payment for each month is less than $60. I paid $600.00 in that two month time frame. So I called in to correct my account and was told that my account was past due and that I needed to pay $109 at that moment in order to bring my account current. I was told that both of my payments had been applied to June, and that my July payment had not been received and that I was being charged late fees as well. I asked for them to correct the mistake by applying my $300 payment made on July [redacted] to July. They could not do this. Even after speaking with a supervisor. She told me the cut off for July was July [redacted]. Looking back, my payment did post on July [redacted]. I also noticed that previous payments had been applied to the following month when made before the [redacted] of the month. I have since cancelled my card but I would like my account corrected.Desired Settlement: I would like my $300 payment made on 7/*/14 to be applied to the month of July and I would like my late fees for July removed.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Purchased washer and dryer from [redacted]. Put charge on credit card and told have 1 year to pay before incurring interest. Always pay more than minimum and was surprised to see that for the last 4 to 6 months nothing was applied to promo items. Called Citibank and was told that was their policy and if I wanted anything over minimum applied to promo, I would have had to call them. If that is case, HD should have to inform customer of this because if they have revolving charges, nothing will be applied to promo. This is a scam for cc company to reap more interest and misleading on [redacted] account. Called cc company and asked for [redacted] and got Suzie #[redacted] who was rude and arrogant. Will never set foot in a [redacted] again if this is how they let their cc company treat their customers.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my promo items to be extended by the number of months nothing was applied to them or I credit on my cc card to offset interest that I will incur as I will not be able to pay off the promo items on time.

Business

Response:

Your recent complaint filed on behalf of [redacted] regarding [redacted]’s [redacted] credit account has been forwarded to us for review and response. Citibank, N.A. is the issuer of the [redacted] credit account.

We will be corresponding directly with the customer as Citibank has not received authorization from the customer to release information to your office.

We appreciate the opportunity to respond to [redacted]’s inquiry.

Review: My husband and I purchased a pool cover reel from what turned out to be a dubious vendor and were unable to return it. Thus we filed a complaint with CITI's billing disputes department in Sioux Falls, SD. This has been a running fight since the end of May. In July we received a communication from billing disputes that [redacted] had claimed we never contacted them they wanted their money -- this despite the fact that they had issued us an RMA for the return. We still have it as they would not send return labels to us and the $100.00 dollars it would cost us to return it would have been good money after bad. The email in July asked us for further information and proof that we had contacted [redacted]. We provided that in a letter dated July ** and mailed a day or so later to the P.O. Box provided. Then a few days ago we received a further email informing us that your billing disputes department had found in favor of [redacted] and awarded them their ill-gotten money. We immediately called billing disputes and was told that they never got a letter from us and the deadline for response had expired. They did, however, extend some hope so we faxed the letter and phone log to them proving that [redacted] had lied. Then yesterday we received the information that nothing would be done for us.Desired Settlement: The desired settlement to this situation is that the Credit Card company honors our claim and does the right thing by us, their loyal,long-time customers.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I have been being harassed for over a year by citibank and other affiliated debt collection agencies. There was a point in time I pulled my credit report and found a few accounts there were unfamiliar to me. I disputed and the accounts that didn't fall off I began to make payments in order to get them off my credit, not knowing that I should not have done this. I have a balance of 2426.00 with this company and I have not received validation of debt even after numerous requests. Over a year ago my father was diagnosed with [redacted], I lost my employment and I have been trying eagerly to get matters with this debt resolved by I was constantly greeted with rude customer service and when I would ask for a manager I would get disconnected. I then proceed to contact the company on different occasion to no success. This account has been on my credit for a long time. Now after my fathers passing, I am stuck with the debt of his funeral and I can't seem to get approved for anything to help with the costs because citibank left a bad mark on my credit report. Please help.Desired Settlement: I would like this debt removed from my credit report and I would like to no longer receive calls or letters.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

They can respond to this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was not contacted by this company and they are not replying to my complaint. I give them permission to respond to this complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I have bank records I pay my bill on the [redacted] of every month and they do not process my bill for a week or two after they receive it. They call me tell me I am late and hit me with late fees. Or they just hold the money until they can make a little more on interest and apply less to principal. There excuse is I need auto debt pay. I even have been paying extra 20 dollars and they apply that to interest as well. They say well to bad that is just how it works basically. This has been going on for years I am sure there are thousands of other.Desired Settlement: I would like my balance adjusted honestly I don't want to pay them interest anymore they have caused my so much stress and are stealing. I am not sure if that is possible.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Greetings,

Citi Bank apparently has a small print in my contract that I didn't read that allows them to cut my credit limit from $10,000 to $4,800 over one late payment. I had the card for two years and used it for business. I charged up $10,000 on it, almost limit, and paid half of in two payments. I had $4,795 dollars left on the account and made a late payment by three days. They left me with $5 of available credit to punish me. That is very thoughtless as in most case $5 is not enough to even cover an emergency flat tire cost. But what bothers me the most is that leaving me with only $5 of available credit damages my credit history as it makes this card almost %100 full.

It is hard as is to monitor and maintain ones credit score, but when a company you trust and have $10,000 dollar business with miss treats you this way over one late payment it is mind boggling!!! I explained my situation to customer service and even offered to pay $2000 more on the card immediately to restore my balance but to no luck. I dread Citi bank. I hope someone can force them to change their ugly policies.Desired Settlement: I would like to have my balance returned to me.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: My daughter and I want to visit my sick mother in law in December. I bought 2-one way tickets, Chicago-San Juan, with U S Airways through [redacted] on 09/**/14 for December [redacted]. A couple of hours later, I cancelled those tickets and booked 2 new tickets through RCI Travel with the same airline in the same flight.

On 09/**/14 I was notified by RCI Travel that my tickets were cancelled. I called RCI Travel, U S Airways and Citibank and gave them the information provided above that apparently caused a confusion. The situation was resolved and my 2 tickets were confirmed.

Then again on 10/**/14 my travel agency contacts me saying that the tickets were cancelled for the second time. I've been in contact with Citibank since them and they don't resolve the situation. These are the dates that I have contacted Citibank: 09/**/14, 09/**/14, 09/**/14, 10/**/14, 11/**/14, 11/**/14, 11/**/14, 11/**/14, 11/**/14.

Citibank cancelled both flights and gave me credit for both.I have told them several times that I want to keep the second set of tickets bought.

I have the September and October statements from Citibank Credit Cards that show that information. I also have an email from U S Airways with 2 different confirmation codes.

I have spoken to Citibank Customer Service, Dispute, and Presidential Departments. I even contacted the Claim Administration Center.

Now I don't have seats on that flight, the tickets prices went up, and I don't have the money to pay for new tickets to travel.Desired Settlement: I want Citibank to pay for my 2 non stop, one way tickets, Chicago-San Juan on December [redacted], 2014.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I requested a credit limit increase on my Citi card online. Once submitted, it stated that the request was pending. I called Citi, and asked if my request for a credit limit increase would result in a hard pull on my credit report. The person I spoke with stated it would. I said I do not really need the increase then and requested it be cancelled. The representative stated the request was canceled. Two days later, I receive an email from my credit monitoring service stating there was a new credit inquiry on my credit report. I checked my report and it was indeed Citi. Upset, I called Citi and spoke with a supervisor. He did not know why the credit report was pulled since the request was canceled. I asked for the credit increase since now they have seen my credit report, and after checking with his credit department, the request was declined due to the fact that I canceled it. They are now saying I can't have the credit increase unless they pull my credit report AGAIN. The whole situation is ridiculous. I am tempted to close both of my accounts with them. Their website needs to be clear when a credit limit increase is requested that a hard credit inquiry will be made. I do not have bad credit, and I'm sure my request would have been approved, but being the responsible credit user I am, I did not want to have my credit pulled due to the fact that inquiries lower your credit score, and now I have nothing to show for it.Desired Settlement: I would like the credit inquiry removed from my account since they now pulled it for no reason, and have no way of giving me a credit increase with that inquiry. Do whatever you need to do to contact [redacted] and/or [redacted] and remove the pull, since it was done by mistake.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: To Whom It May Concern:I placed an order for watches from a supplier in China. There was nothing custom about these watches. They are standard stock watches sold everywhere. I was told they would arrive within 30 days. After 60 days and no communication from seller I filed a claim. Seller has ceased all communication and as of today, 12/**/14, I still have no merchandise and the seller cannot and will not provide tracking information for any product. I have nothing. Seller even offered to refund the money and cancel the order (see enclosed email).I am requesting the full amount be reversed. I expect more security and fraud protection from a Company such as Citibank. If I cant have the trust of security needed in todays identity theft and computer hacking environment, I will cease using the card and never use Citibank products again.In addition, a complaint with the FTC and the Revdex.com will be filed.

Product_Or_Service: Watches

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I am requesting the full amount be reversed on my credit card in the amount of $896.40

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Never received billing statement after repeatedly requesting it. Company added wrong address multiple times. Account was sent to collection.

Husband and I got BB credit cards on same day. Husband got his first statement within 30 days. I never received mine even after calling in to request it. It took over 3 months to get my statement. I needed my statement so I could make payments. Once I got my statement I made my payments as expected. I recently pulled my credit report and noticed 30/60/90 late day hits. I should not be responsible for this account being late if I cannot received my statement. I cannot make a payment without an account number.Desired Settlement: Settlement would be I pay account in full and account is deleted from credit agencies and I no longer shop or do business with company.

Or... Company removes credit hits from credit agencies and I pay account in full and continue to keep account open and use as normal.

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.