Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you for your help!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

Citi has not, in any way, contacted me since this complaint was made. When I called Coti about the issue, they said my account was under review again and that I should call back in a month. I need a direct number to someone who understands my situation and that will help, instead of bouncing me from place to place.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They keep referring to dates back in September. My complaint revolves around Dec-February activities. They are doing nothing to reconcile this. They sent a letter to me referencing a payment plan set up between them and myself back in September. I am not arguing that a payment plan was set up. I fulfilled the payment plan as agreed to. I am complaining because I asked to continue the payment plan but instead this didn't happen, and it was reported to the credit bureaus that I missed payments in January. THIS is what I want fixed. Their customer service apologized to me and told me it would be fixed numerous times, and it never was.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

I have made several phone calls to [redacted] at Citi Bank.  She was the one that was assigned to this case at Citi.  She has not returned any of my calls.  Here is my call log:3/** at 7:42 pm3/** at 8:31 am4/* at 3:45 pm4/* at 6:13 pmI would like my credit line re-instated.  I do not want my credit to be pulled again, as that will affect my credit score and I am trying to buy a house.  Please let me know what you can do to take care of this matter.
  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me and the matter has been resolved. The [redacted] Executive Escalation team did an excellent job in responding and following up with me. Unfortunately, since the credit card account was through Citibank, Citibank was unable to offer a solution. Because of this, I will never do business with Citibank ever again.
Sincerely,
[redacted]

We received complaint number [redacted] on 03/**/15 and mailed our customer a resolution letter on 3/**/15.  Our customer needs to allow 7-10 days to receive resolution letter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[On 6/*/15, I received a letter again from [redacted].  It was identical with her previous response.  It appears that [redacted] has no sincerity to resolve the issue based on the following facts:1. As I said, before applying online, I had called (12/**/14) customer service who looked into my account history and determined I would be eligible for the 30,000 ThankYou points after spending $2,000 within first four months.  [redacted] said she was unable to locate the phone call.  I believe that was due to the customer service staff’s failure to make a note of this conversation.2. After I met all requirements and did not get 30,000 points, I called customer service at ###-###-#### for many times and was given different explanations.  Finally, I was referred to an [redacted] who reviewed my account and agreed to credit $300 to my account. It was around the end of February, 2015 and the [redacted] was a gentleman.  [redacted] said she could not find the records of the [redacted]s offer.  That’s the problems of the customer services’ record keeping.  If I had not been promised of the $300 credit by the [redacted], I would not file a complaint against the Citi with the Revdex.com.3. When I received a response letter, I was given a discontinued phone number which made me have no way to reach [redacted].4. After I got the correct phone number, I made 3-4 times phone calls every day from 6/*/15 to 6/**/15 and had never reached a real person.Therefore, I request my case be reviewed by [redacted]’s supervisor or a higher level of management for a reasonable compensation.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There has been no change or effort to resolve this matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We responded to the customer on April **, 2015.  The customer should allow 7-10 days to receive our written response.  Should the customer have additional questions or concerns, they can direct those to the contact information listed in our response.Thank you,[redacted]Executive Response

Revdex.com:   
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]My case has not been resolved and the call was recorded.  You have my permission to listen to recording.  [redacted] Brantley called from ###-###-#### and I was advised to return his call at ###-###-####.  I was advised that my rate is 21.99% + prime rate of 3.25%. Per [redacted] I could pay off balance as quickly as possible, that would help me save money. I asked if I could speak to someone else and he said I had reached the Office of the President and that was the highest.  I was not offered a lower interest rate because there was not a rate lower at this time.  You have my permission for access to any information to resolve this matter.  This call took place on 2/**/15.Thank you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We responded to the customer on February **, 2015.  It may take 7-10 days for the customer to receive the written response.  [redacted] has not had sufficent time to receive our response.  Should the customer like to share this information they can provide a copy of our response to the Revdex.com.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I...

continue to receive unsolicited mailings from this company. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him directly. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The business only repeated what they said to me on the customer service line. It appears that they refusing to negotiate a resolution to this matter and are still attempting to charge me over $3000 interest on my account. No credit card information sent to me expressily indicates that NONE of my payments would be applied to the promotional balance unless I called customrt service each month to have payment monies reallocated to the promotional balance. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Due to security concerns we are no longer sharing our responses to the customer with the Revdex.com.  We are responding directly to [redacted].  He will receive our response in 7-10 days.

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly.

We responded to the customer on August *, 2015.  The customer should allow 7-10 days to receive our written response.  Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

The business did not adequately address my issue. Their response is open-ended. They give no time as to when I will be contacted nor as to who will be contacting me. They also do not explain their position on the matter. Their response makes it seem as though they have not looked into the matter, and rather opted to send a boiler-plate response. They can easily proceed and do nothing after sending that message to the Revdex.com which will leave me once again at a deficit.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]