Citi

We
will be corresponding directly with our customer.  If you would like to
further discuss the resolution, may I suggest you contact them directly?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After all the hassle Citi caused me, I still have not received a gift card for my trouble.  Citi did, finally, however, cancel the card they wouldn't let me use.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

"We have responded to our customer via [redacted] on May **, 2016. They should receive this response within 7-10 business days. If you would like to further discuss the resolution, may I suggest you contact him/her directly?"

As stated in our previous response to [redacted] we are no longer responding to inquiries regarding this matter. Thank you.

Thank you for your communication regarding [redacted]’s My [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We have responded directly to [redacted] on July **, 2015 via the [redacted].  The customer...

should allow 7-10 business days to receive our written response.   If the customer would like to share this information they can provide a copy of our response to the you.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  Citi Bank has stated that they will contact me directly which they have not done.  I have reached out to them on many prior occasions and weeks prior to this complaint and still have not talked to anyone about the issue.  I would like CITI BANK to release what information they have on the said accounts so that this issue can be resolved.  ALL represenatives I have talked to told me to write in or fax in written issues.  I have on several occasions many years ago provided documentation directly to citi bank proving that these accounts were PAID IN FULL, and yet they have not changed the status on my credit report.  Since the date they have closed the account on my credit report, they should of had both accounts removed from my credit reports!  CITI BANK, PLEASE RELEASE THE INFORMATION TO THE Revdex.com ON THESE TO ACCOUNTS SO THEY CAN RESOLVE THE ISSUE SINCE FOR OVER 10 YEARS YOU HAVE NOT BEEN ABLE TO PROPERLY HANDLE AND SETTLE THE ACCCOUNT, OR REPORT PROPER INFORMATION TO THE CREDIT BUREAUS.Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I will fax correspondences from Citi.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
The company contacted me directly after submitting the complaint, and resolved the issue. Thank...

you for your help.
Sincerely,
[redacted]

We responded to the customer on (date).  The customer should allow 7-10 days to receive our written response.  Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, though it should not have required a Revdex.com complaint to achieve this result, fulfillment of a corporate promise by one acting in the capacity of an agent. The 0.35 credit has finally been processed as originally promised.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[A lack of response does not address my complaint regarding the reasoning for accepting fraudulently produced documents from the merchant in denying my dispute.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sending a written response to the customer on February *.2015, that should be received within the next 7-10 days.  If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I received an email requesting that I call Citibank. I responded immediately saying that I wished for all correspondence to be in writing...

regarding this complaint and I have not heard from them in a week. Today is March **, 2015. They have not returned the $300 to my checking account that they falsely claimed was an over the phone ACH processed by me. The chat that I included in my original complaint shows their representative admitting that I was a few days late and their collection department went into my account and took the random amount of $300, which was not the amount I owed. They DID NOT send me an email stating that they had taken this amount or snail mail stating this. I found out when my account went into arrears. Please proceed with this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have corresponded directly with our customer on 1/**/16.   If you would like to further discuss the resolution, may I suggest you contact him directly.

We previously responded to this customer on 07/**/2015.  If you would like to further discuss the resolution, we suggest you contact them directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Reference your letter of ** FEB 2015, I do NOT consider this event closed until ALL of action stipulated below, has been completed by CITIBANK.  I am NOT impressed with their self-serving performance.   I will advise you when I have observed the items are complete.        I have received the letter (attached) in which Citibank admits that the account shown on my credit report was "fraudulently established" and NOT AUTHORIZED by me.  That is a step in the correct direction and when I see the fraudulent data removed from [redacted] and [redacted], I will be satisfied with the results.  So far, it has taken two months for Citibank to reach this conclusion and I will wait to see the completion of action outlined in the attached letter.   Thank you.       Regards, [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citi has failed to contact me. Only the collector has contacted me several times to get payment for the full amount. Citi doesn't let me pay online because my account has been disconnected since April 2014. My account was sent to collection in December although I was sent a statement with a due date of January. They denied my payment twice because my account was sent to collections.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 It is sad [redacted] is not trust worthy on any level Their primary goal is to prey on low income people with bogus charges to raise revenue . Their customer service is zero and they do not update information even when you call numerous times . I called numerous times . Good faith dictates if I paid for this one time it should be done I should not be stalked . This was a sale for $79.00 dollars . I have paid over double . If you check my credit history I have no late payments or no reports on my credit till [redacted] . This whole process of intimidation was done for a second time and out of the blue they reversed everything that was settled again and decided to stalk me again . The stress is to much to bare . For a measly 79 dollar purchase they almost made my loan fail for a house . I intended to outfit the house with [redacted] products but I will NEVER do business with them on any level . I have 3 [redacted] Cards and they have better products and they are trust worthy . I own 6 sets of complete tool sets for home and every vehicle I own . I buy [redacted] tires for my vehicles . I buy clothes from [redacted] as well as Nail Guns , saws , and home items . I do not understand why they would do this to a loyal customer . The only correspondence was a phone call saying I would be getting a letter with information on the matter . The only letter received was a confirmation of the account being closed . They lowered my limit to 250 dollars and damaged my credit score . I just do not know why they would do this to a person . Why would I need a $250. credit card when I have very hi limits on other cards with a perfect payment history . As with any situation or complaint a history of bad actions will apply . I have none on my credit report . I would bet this is common practice with [redacted] . I am sure I am not the 1st person they abused . I want my money back and I want them to reverse the harm they did to my credit . 
 I deserve an apology for their stealing , stalking and the abuse . I am very hurt by the fact that they would steal from a family with a disabled child that is just trying to make a difference with hard work . I have been ripped off for more money . But the Maliciousness and the amount of time they sucked out of my life in a travesty . Why would they do this !! All I can do is fight and warn people about their practices . Sincerely ,[redacted] 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]