Citi

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:
 
I still have a balance on my [redacted] credit card managed by Citibank after repeated attempts to resolve this.  The balance is for late fees and interest accumulated due to fraudulent use of my card. Citibank credited the fraudulent charges but still keeps trying to bill me for late fees and interest that I don't owe because I am not the one who made the original charges.?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]  %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My account was...

charged twice for these plane tickets. The charges are no longer pending. This is all because of Citi's "fraud protection program'' which only penalized me. This system is flawed and needs to be fixed. I am still waiting to have more than $2,000 in unauthorized charges removed from my account.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

At no point in this process did I consent to a credit inquiry. If a credit inquiry was required, I should have been alerted. The request form on the Citi website was highly misleading, and the business has not adequately addressed this.
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here]I have not received any correspondence regarding this matter. I did see a credit of $37 to my account, which leaves about $130 in late fees that have not been refunded.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Citi's most recent letter to me says that they would waive the annual fee,
but the account still exists. I don't want it. I have said repeatedly
that I do not want it. I never authorized it. The [redacted] at [redacted]
said if I "cancelled" the account it would be bad for my credit rating.
I should not have to have any negative information on my credit rating
as a result of a card I do not want and refused at the time. Obviously
the sales clerk made an error in sending the application through, and it was compounded by Citi's refusal
to halt the process.
This is ridiculous. I just wanted to buy a stove.
?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

“We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him directly?”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]
I am still being assessed late fees and finance fees on fraudulent charges. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]
They never contacted me nor tried to resolve this. They have not stood behind what they said and have not made attempt to resolve
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have contacted the customer as of August *, 2015.  Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Good Morning Citi, I requested to STOP receiving phone calls because I was receiving 3 and 4 phonecalls per day, PER DAY.  Does that tactic work if the person is sayingthey don't have the money and your company continues? Miraculouslyafter 3 or 4 days the money appears?  If that was the case, I would havebeen paid you by now!  Frist, You also said in your letter that my accountwas turned over to Attorneys [redacted] and [redacted] and they didn't call either sinceI requested it with you, THAT IS REDICULOUS.  I didn't want you to callbecause I didn't want to receive 3 and 4 calls per day.  Second, the firsttime I had heard of [redacted] and [redacted] was in my Revdex.com complaint and when a SUMMONSwas left outside my door.  I thought a SUMMONS was supposed to bedelivered via Certified Mail or Sheriff Service AND NOT LEFT OUTSIDE MYDOOR.  How did they get in my building, I didn't let them in!  That'scalled TRESPASSING, unless they were already in the building delivering anotherSUMMONS to another resident in my building.I don't remember ever receiving a letter from [redacted] and [redacted], the first timeI heard of them was in my Revdex.com complaint.  May I receive a copy of that letter as well that was sent to me on August **, 2014?  I still can't believe that I was SUMMONS to court over this, I was paying on my account as agreed and notified you when I needed to skip a payment.  All I wanted was for the ROBO CALLS TO STOP.  I'm having enough problems, I'm an adult lady making $11/hour.  I know what you are saying, you should have gotten an education, well I have an associates degree, NOT good enough, well your right, I will work on that down the line.I was SUMMONS to court on Jan **, 2014.  I called [redacted] and [redacted] on 1-**-14 spoke with [redacted] and made a settlement of which I'm still going to have a hard time paying.  I still haven't received ANY PAPER WORK WHICH CONCERNS ME SINCE I WAS TOLD I DIDN'T HAVE TO APPEAR IN COURT ON JAN **, 2014 now that I have a settlement.It's hard to get ahead!!Thank You ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Not resolved...

Citibank has been calling the house now.When we needed to talk they were  not willing to talk. over the last 2 years I had been trying to talk to Citibank. this issue has been hurting my credit for 2 years I just wont to get a understanding why 1 report is correct other 2 credit report Not.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have corresponded directly with our customer.  If you would like to further discuss the resoluton, may I suggest you contact our customer directly.

Thank you for your communication regarding the customer's account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer via US Postal Mail within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has not made any attempt to resolve this matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our records reflect that a response was mailed to [redacted] on March **, 2015.  As she states that she has not received our reply, a copy of this letter is being sent out on April **, 2015.  Please allow a minimum of 7-10 business days for [redacted] to receive the correspondence.

We responded directly to the customer on 04/**/2015.  If you would like to further discuss the resolution, we suggest you contact them directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

 I have received no response from business.  As stated before, the only resolution I am seeking is a refund totaling 349.96 back to my [redacted] account. Failing this, please mark complaint as unresolved. A complaint has also been filed with New York Attorney General's office. Again,  refund will resolve that. Please see attached files stating full refund should be issued by store, however, their system would not allow it as transactions are over a year old. Copis of receipts are also attached.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]All they said was that I have not authorized Citi Bank to release information to your office.  I specifically authorized them to talk to you because they are charging me for a service I never received   .  Please call them and help me.
Sincerely,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]'s [redacted] Gold MasterCard account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.