Citi

Thank you for your communication regarding [redacted]'s My [redacted]  account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

I received a phone call from someone name [redacted] stating that I will receive a letter from Citi Bank this was on 1/*/2015 I never received such letter and on 1/*/2015 the same person called asking me did I get the letter I told her No and have not heard any more from them.

I have not received contact from the company. I am out of country on business currently so my phone number does not work.  The best way to contact me as I established in my case submission is email. I await resolution on this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  The business contacted me...

directly and provided me a satisfactory resolution.  Accordingly, I can consider that the matter has been resolved.  Thank you for your work.
Sincerely,
[redacted]

Tell us why here...We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him directly.

Case Number: [redacted]Hello:We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly?Thank you,[redacted] | ID [redacted] Executive Response Unit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 Let’s review the response received from the business whose name is Citi “We will be corresponding directly with the customer as Citi has not received authorizationfrom the customer to release information to your office." I received  this response on Nov.**, 2014.  First, I have questions about their such a short response to Revdex.com in terms of handling Citi customer’s concerns. After elevatingthis complaint to Revdex.com, I think I already authorized Revdex.com by acquiescence as the mediator in light of this dispute which failed to get satisfying resolutionfrom Citi Dividend Card customer service at [redacted]. Yet nonetheless, anytime, Citi Dividend Card could ask for my authorization directly as they stated they would BE CORRESPONDING DIRECTLY, so that they could defend their unacceptable action against Revdex.com’s mediation.  Unfortunately, I am still bewildered by the fact that they already CORRESPONDED with me DIRECTLY. I received a call fromCity Dividend Card Customer Service at # ###-###-#### in [redacted] on NOV **, 2014. I was NEVER asked anything in regard to the authorization to releaserequisite information to Revdex.com, the mediator, to get the complaint solved  properly and timely under duly mediation.  Now everyone can see the obvious self-contradiction in their response to Revdex.com. Why Citi responded to Revdex.com on Nov.**, 2014 by insisting that Citi WOULD BE CORRESPONDING DIRECTLY with the customer as they already DID it NINE DAYS earlier? Why didn’t they require thecustomer authorization at that time? Did they intend to evade Revdex.com’S mediation with the so-called lack of authorization from the customer?  The possible speculation might be that they intentionally and knowingly brought up the Customer Authorization issue to Revdex.com tofend off mediation publicly without the knowledge of the customer at that time. Meanwhile, they willfully or negligently ignored to notify customer regardingthe formality of authorization during the correspondence with customer and then  disabled the mediation or drag it out with the ungrounded and misleading statement to Revdex.com. Secondly, let’s move on to the actual correspondence with Citi Dividend Credit Card Customer Service in [redacted].On Nov. **, 2014, I received a phone call whose number was ###-###-#### from S.D., and a lady of Citi Dividend Card talked to me. She just mechanically repeated what stated on the decision letter they sent to me earlier on Nov. [redacted], nothing mentioned in terms of the authorization to release the requisiteinformation to Revdex.com to better solve this dispute. Then, for the first time I knew that the so-called expiration date for my $47.82 online shopping cashbackbalance was Sept. **, 2014 which meant I almost immediately called them about the untraceable loss of account balance. You know, never could I have any clue in light of WHEN the unilateral expiration date would be before I could take any action to prevent the loss. I am not new to a variety of cashback programs at all, but that was the first and only time I knew that an expiration date was set up without any duly notice BEFORE and AFTER that account balance was taking away which is completely untraceable. One would never know the withholding if he had no luck to know about the existence of that balance.I clearly told that lady, provided the duly notice was there already, I would just need to make few purchase to save my cashback balance before the so-called expiration date as my balance was $47.82, pretty close to their limit of $50 to cash in my balance. What totally shockedme was the response from that lady. She told me indifferently that $47 or $50 meantthe same to her. That just showed arrogance and ignorance about customer concerns. I kept asking her just one simple question whether she would feel it okayif someone took $47 out of her salary as she showed me her indifference and poor understanding about the quality of customer service. She kept silent.  Now we can deduct her rationale easily: It’s worthless if it is the $47 is customer’s money, whereas, once being possessedby them, then, it DOES matter and NO REFUND even though it’s their negligence and fault.Also, I am really skeptical about that representative’s capacity for customer service as she could not even know theso-call $50 limit to honor the balance of cashback by stating that $47 or $50meant same to her. The poor knowledge about customer service really indicated whyshe could only mechanically repeated what was written on the letter sent to me earlier. Maybe that explained why Citi responded to Revdex.com that they “will be corresponding directly with the customer” as that unprofessionalof customer service led to error/negligence on the update of correspondence with customer. Whatever, it is not hard to imagine the big mess of customerservice just based upon the complaint handling this time. Then she added by admitting that it’s importantto make future improvement on notifying customers like me about the expirationdate of cashback balance. Then I asked in vain about the refund for my losswhich was the outcome of their negligent inaction. So I told her I would keep thiscase open. After that, no one contacted me any more before I knew they claimWOULD DIRECTLY  All in all, it is not hard to understand whyeven that short a response to Revdex.com was full of ungrounded statement andmisleading information. No wonder they took away customer’s money with NO necessaryinformation BEFORE and AFTER that action. I think Now Revdex.com and all the readersof this complaint could have own preliminary judgment already on the quality ofCity Dividend Card Customer Service. My decision is thatI still want a full refund for my loss of $47.82 regardless of themisleading message they sent to Revdex.com. The response from Citi Dividend CardCustomer Service did not truly describe their role in negligently failing toget the authorization from customer to release the requisite information forthe mediation by Revdex.com.  They could not impute the customer about their own negligence. Therefore, the complaint could NOT be solved by so-called direct correspondence withcustomer WITHOUT appropriate mediation from Revdex.com or other authorities.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]'s My [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Good Day All, We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]

We have responded directly to our customer regarding the resolution.  If you would like to dicuss the resolution, you may contact our customer directly.

Tell us why here...March *, 2015?
Revdex.com
Case # [redacted]
 
To Whom It May Concern:
 
Citi® Prepaid Services received the complaint submitted on February **, 2015 from [redacted] regarding poor customer service and an expired promotional prepaid card...

issued by Citi Prepaid Services on behalf of [redacted].  As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.
 
Upon review, Citi Prepaid Services determined that the promotional prepaid card that [redacted] inquired about was issued on January **, 2013 with an expiration date of January **, 2014.  In accordance with applicable law and regulations, the expiration date is embossed on the front of the card; displayed on the cardholder materials (i.e., “valid thru 01/14”); disclosed in the terms and conditions that accompanied the card with an explanation that the funds would no longer be available after the expiration date.   [redacted] had previously requested a reissue card and was sent one on March **, 2014.  This new card was subject to account maintenance fees, which [redacted] states she was not advised.  In order to bring this matter to a close, the account was reissued and a check for $24.00 is being sent to the address on file.
 
We regret that [redacted] encountered this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.
 
 
Sincerely,
 
 
 
 
[redacted], CS Operations
Citi® Prepaid Services
Citi Treasury and Trade Solutions
(P) ###-###-####
(F) ###-###-####
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

Please keep the Revdex.com cc on this as this is now being investigated on the Federal Level.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1) I never signed up for paperless billing - FRAUD2) When I complained that I had never signed up - the NEXT DAY, I received an email welcoming me to paperless billing and that I was NOW signed up - FRAUD3) I cannot look at my on line statement - I've complained several times and no one can help me - FRAUD4) I never asked for my credit card to be cancelled - FRAUDThe credit card has worked it so I can't even know that my promotional interest is over - by hiding my balance and by lying about it - I will be reported this .by the NY Attorney General?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Brian Griffith

We are corresponding with this customer in a letter dated January **, 2015.?If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that...

my complaint has NOT been resolved because:swer Here]
 
 I haven't heard from anyone from Citibank!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:
 The business didn't answer my concern.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved. [redacted] of Citibank (###-###-####) called me today and said that Citibank is reversing the 3 month late payment charge because their electronic statements got bounced back. I never received their bills. They will contact the credit agencies and my credit report will be updated hopefully within the next 30 days. Thank you.
Sincerely,
[redacted]

Tell us why here...The case is currently being handled through another channel.  Upon completion, we will be responding directly to the customer as Citi has not received aithorization from the customer to release information to your office.  Regards, [redacted]

We have corresponded directly with our customer. If you would like to furhter discuss the resolution, may I suggest you contact him/her directly?