Citi

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
If the business has been sincere enough, this issue should have been resolved long time ago. What they have done so far is to send me letters acknowledging my complaint and asking me to call their customer service, at which time I was rerouted to their collection department, who would ask me to send my complaint in writing. There were two letters I had written and numerous phone calls I have made over the past 7 months or so, but nothing is resolved so far. And what started as less than $50 late fees and charges now grew up to be almost $300. I don't think the business has any intention to admit their internal errors and just try to pass it on to a customer.  If the business has any reasonable solution, they can share it with Revdex.com as well. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have corresponded directly with our customer.  They should receive our response within approximately 7-10 days.  If you would like to further discuss the resolution, may I suggest you contact himdirectly?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

I have never been contacted by anyone in regards to this complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 
 Citi partially refunded my Thank You points and re-opened my card, but not all of my points. They insisted that they did not need to email/mail me of points expiration because it was included in my electronic statements - which I never see as my card is set to autopay from my bank and I view my transactions on their website without actually downloading the PDF statements. I would like to see statements of my previous account balance and see exactly how much (in points or $$) I am owed and have the full amount refunded.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Citi has received this complaint and will respond to the customer within 14 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have provided proof that I have paid them, but I haven't gotten a response and my payments have increased. I want this issue to be handled through the Revdex.com. I have accepted the waiver on the Revdex.com's website to give my permission to have my account information shared with the Revdex.com for review and to help find a resolution. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I will reluctantly accept the reply the business sent. However if this incident happens again I will file another Revdex.com complaint and I will contact my Attorney. 
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]'s My [redacted] credit account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We have responded directly to [redacted] on May **, 2015. The customer should allow 7-10 business days to...

receive our written response. If the customer would like to share this information they can provide a copy of our response to the you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]1.I have originally applied for this citi AAAdvantage card because the promotion was to award 50,000 bonus miles after purchasing $3,000 by using the card. I have done so  and have called multiple times to ensure that my bonus miles are awarded properly and the citicard agent always assured me that they posted my account activity and forwarded to AA. However, when I logged in , my AA miles is showing 0!!!2. I have gone through immense agonized moments, pais double the amount I owed originally, paid annual card fee of nearly $100 and spent hours speaking with the executive customer relations rep [redacted] , who even advised me to use the card within April, 2015 to make sure that the miles dont expire!!! I have alreayd used the card last week to keep it active to record so my precious miles don't get lost! And now, as a rude shock, I am seeing that the miles awarded is 0???3. I want IMMEDIATE ANSWER FROM THE CITICARD TO EXPLAIN THIS FRAUDULENT BEHAVIOR!!! I called and left a voice msg at [redacted]'s number but did not get a reply back. I would appreciate if a  senior corporate can immediately intervene in this matter.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]Citi indicated that they would be contacting me directly; but as of now I have had no contact with them. I do not want the 6 day time limit to expire before they contact me; so I am indicating to Revdex.com that we are not satisfied with Citicard's response.I am hopeful that they will honor their obligation to protect their customers from retailers who are treating their customers inappropriately by not refunding the purchase price of items that have been returned.Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:

[The company has failed to completely refund me money that they owe]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have corresponded directly with our customer.  They should receive our response within approximately 7-10 days.  If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Tell us why here...[redacted]
[redacted]
[redacted] To Whom It May Concern: Citi® Prepaid Services received the additional concerns submitted on April **, 2015 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of [redacted].  As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. Citi Prepaid Services spoke with [redacted] on April **, 2015.  The cardholder acknowledges that she authorized the charge, but that she did not get the goods or services that she ordered and paid for. [redacted] has affirmed that it did deliver the goods/services that cardholder ordered.  Citi Prepaid Services no longer has any recourse to assist with this dispute as the merchant has responded. If [redacted] still disputes the charge she will need to contact the merchant to resolve the dispute. We regret that [redacted] encountered this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.  Sincerely,    [redacted]
[redacted]
[redacted]
[redacted](P) ###-###-####(F) ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my...

complaint has NOT been resolved because:They sent me a refund, but did not acknowledge in writing that no late payments were made. If they read the dates of payments made all were before a due date, they refuse to acknowledge for what ever reason that they received a payment above the amount due before the due date. They are saying I made payments to early and in turn are calling them late. They should refer to my original letter that clearly laid out the payments and due dates and all payments were before the next due date. In clearer language they received more than the amount due prior to any due dates, if they counted it in another cycle that is not a payment that I missed that is a issue with their system, or a way to gouge for extra charges.I need in writing that "No late payments occurred".
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

I was not contacted by the business. There has been no attempt to resolve this issue with me as of yet.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our correspondence to [redacted] was sent via [redacted] Mail and mailed on August [redacted].  We ask he allow 7-10 business days to receive this correspondence.

June **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on June [redacted] 2015 from [redacted] regarding a card issued by Citi Prepaid Services on behalf of [redacted] Wireless.  As a business...

that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. After researching [redacted] complaint, it was confirmed that this prepaid card was issued in February 2015 with an expiration date of May **, 2015.  In accordance with applicable law and regulations, this expiration date was embossed on the front of the promotional card; displayed on the cardholder materials and disclosed in the terms and conditions that accompanied the card.   In the complaint, [redacted] references that she did not receive the card until April 2015, only a few weeks prior to the expiration of the card. Through conversation with [redacted] on June **, it was determined that an incorrect address was provided to us by her cable provider which could have played a role in the delivery delay of the original card. Based on this fact, we have reissued the card with an available balance of $50.00 and have mailed it to [redacted] updated address. In addition, the cardholder claims that she received poor customer service when she contacted us on June *, 2015.  After reviewing this call, it was determined that this claim could not be substantiated.  We regret that [redacted] encountered this situation and hope that this information is helpful in resolving the matter.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.  Sincerely, [redacted]