Citi

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all I did not request the offer,  it was offered to me by the cashier.  Second,  even if I did request the offer the disclaimer was not provided to me in any form,  whether written or verbal.  As you stated,  this offer is not advertised anywhere which means that the disclaimer does not exist and your response will not hold up in court. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[I have not received an answer to this complaint as of yet.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a letter from Citibank indicating they are declining this dispute because the business provided documentation substantiating that the car was in my possession at the time of the speeding ticket.  However, upon reviewing this documentation it only indicates that the car was in my possession the day before the speeding ticket.  The car was returned to the business in the morning before the speeding ticket was issued.Also, I provided proof to Citi that even if the ticket had been issued to me (which it hadn't) the ticketed amount should have been $150 instead of the $300 that was fraudulently charged to my card.  Citi's response to me is that the signed documentation from the merchant shows that they charge a $75 administration fee in such circumstances.  After consulting with a few mathematics experts, I am able to confirm that 150 + 75 does not, in fact, add up to 300.  150 plus 75 is 225.  Again, this charge is fraudulent and should be removed post haste.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
They have sent me a letter stating that they will refund me half of the interest $369.38, if I pay the promotional balance of $635.47 by December **, 2014. However I just paid $1011.24 on December *, 2014 which is more than what they wanted and have still not received the credit to my balance that they stated above...so I will wait and see what happens. The case is not fully resolved if they don't give me the money back that they said they would.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
The letter simply says sorry for the inconvenience.  It does nothing to address the problem, which is that the programming to "trip" fraudulent activity is too sensitive on my credit card.  There is a fraud department within the company that could review and revise this programming but this is never offered.  This is the third time in the past year that this has occurred and nothing is ever changed.  The entire situation was handled in an unprofessional manner and that was not addressed either.  As it stands everything is exactly the same as before I submitted this complaint. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

There has been no resolution offered by Citi.

Tell us why here...?We have corresponded directly to [redacted].  If you would like to further discuss the resolution, may I suggest you contact her directly.

We have responded directly to [redacted]'s via [redacted] regarding his additional concerns.  He should expect to receive the response within 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[In their response, Citibank ignored my complaint and denied they charged me for purchase protection. However as anyone can see from the attached statement (only one example), they are charging me for purchase protection (as Citibank calls it, "Pur [redacted]." This is a service I NEVER signed up for, and they have been charging me for it since mid 2014. They must refund all fees they have been charging me since then.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...We have corresponded directly with our customer via [redacted] mail.  Please allow 5-7 business days for Ms. Powell to receive and review the response from Citi.   If you would like to further discuss the resolution, may I suggest you contact her...

directly.

We have mailed [redacted]'s response. We will not respond any further to rebuttals.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 
 Citi Bank responded with a letter that deflected my complaint and refused to answer my complaint head on its nice to see that they like to treat a interest paying customer for ten year like a cash cw to used and spit when ever they want without prior notice to me I upset and I may post this letter to Reddit just to see the reaction of the people
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 
I am waiting to hear Citibank's results of their own investigation.  [redacted]  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke with...

the representative about the outlandish interest charges incurred. She stated that they were valid and would stand. I respectfully disagree and will cancel this card and going forward. I will also avoid doing business with this company in the future. It is my opinion that this practice constitutes predatory lending that is harmful to families such as mine. I will also follow up with Costco as this is their branded product. They need to know how their customers are being treated by Citi.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:
I received a call from someone in the presidents office, telling me that there is nothing they can do about the situation. She did not offer me anything to rectify the situation. Therefore my complaint was not resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:
 Citibank has just reiterated their position and not addressed any of my concerns.  This response strikes me as a blatant attempt to get me to click "resolved" so that this does not show on their Revdex.com record, without having addressed my complaint.  I will NOT accept this complaint as resolved until Citi gives me the 50,000 Aadvantage miles that they owe, due to their misleading advertising. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I can confirm that they business did call me.I cannot confirm that the complaint was closed or resolved.They commented that the call was recorded for training purposes only.They stated that they could not accept my request for not having bag fees.I told them that I understood they chose that position but that I did not agree.My position is I flew on AA flights, I have evidence of AA flights, I booked on AA web siteand I perceive they have credit card positioned (which I used to book the flight) to allow bags checked without fees.I cannot confirm based on the $160 in charges that they have met my expectations.Not resolved, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have discussed resolution, verbally, which involved reducing my interest rate for 1 year.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did finally receive the letter they sent, but it's clear no one even read my complaint, because their response is that they can't complete my request, because I was the one that filled out an application. That fact is not being disputed. The problem is, I couldn't complete the application because they refused to send the form I needed to fill out to the proper address, after I verified the address with the credit bureau and offered proof to Citi. They refused and just said, "not our problem," except, it is. Please, make them read the complaint and stop dismissing it. They messed up, now they need to fix it. 
Sincerely,
[redacted]