Citi

Thank you for your communication regarding the customer's My [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days. **...

[redacted]Executive Response

Thank you for your communication regarding [redacted] My [redacted] Signature account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] via the US Postal Mail within the...

next 7-10 business days.

Tell us why here...Good day, We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]?

We are responding directly to the Revdex.com of NY via the Revdex.com web site. We are advising that we have responded directly to our customer via U.S. Postal Mail. Our customer would need to allow 7-10 business days to receive a resolution letter. If you have any questions regarding the resolution, you may...

contact our customer directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]
 
 jnjn
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 
 I have not received a response from the business.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sending our response directly to the customer on July *, 2015.  If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

A response was sent on 6/**/2015 via the [redacted].  Please allow 7-10 business days to receive our correspondence.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We will be corresponding directly with the customer via the U.S. Postal Service.  Please allow 7-10 business days for the consumer to receive our response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

Business has not made any attempts to contact me to the best of my knowledge. There was no contact info listed in their response for me to contact them. Unsure how to proceed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

August **, 2016   Revdex.com Case # [redacted]   To Whom It May Concern:   Citi® Prepaid Services received the complaint submitted on August **, 2016 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of CSL Plasma.  As a business...

that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.   [redacted] describes an ATM balance inquiry fee being assessed to her account, which she was told by a Citi Prepaid Services agent that as an accommodation, this fee would be reversed but was never completed.   After researching [redacted]’s complaint, it was confirmed that the balance inquiry fee was valid and in line with the fee schedule that was provided to her when her Citi Prepaid Card was issued. Based on the fact that she was told by a customer service agent that it would be reversed, we have made an accommodation and have reversed the fee, totaling a credit of $0.35 back to her account.   In addition, [redacted] states that the balance inquiry function on the ATM she is utilizing is predominate on the screen.  Unfortunately, Citi Prepaid Services has no control over any ATM machine functionality. Lastly, [redacted] states that she was hung up on by our call center agents on several occasions.  After reviewing the recorded calls, this claim could not be substantiated.   We regret that [redacted]’s dissatisfaction with this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.   Sincerely,       Leanne J. K[redacted] Customer Service Manager, CS Operations Citi® Prepaid Services Citi Treasury and Trade Solutions [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly.

As stated in our letter we will no longer respond to inquiries regarding this matter.

Thank you for your communication regarding [redacted]' [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.
 We will respond directly to [redacted] within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

a[Your Answer Here]
I did receive a letter in the mail from Citi and what was disclosed is no different than what they sent to the Consumer Financial Protection Agency in regards to the complaint made against them. While I appreciate the clarification on their part, they need, based on the information contained in the letter sent, to properly correct my account information on their side and forward that to all the credit reporting agencies and myself to clarify delinquency. If that is done then I will consider the situation resolved.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

they have yet to actually respond to my complaint.  They said they will not do so for 7-10 business days.  Therefore, I cannot close this complaint until I see their response.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Hello and Good Day,We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly. Thank you[redacted]