Citi

We have responded to the customer today and they will receive our response within the next 7-10 days.If the customer would like to share this information they can provide a copy of our response to the Revdex.com..

Case Number [redacted]We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him directly. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]
[redacted]
[redacted]   Hi, I got a response from Citi and satisfied with the resolution they provided with regard to the complaint. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 A representative from Citibank's executive office called me about a week ago, and in short, did not resolve or fully address any of the issues in my complaint.  Specifically, 1) she advised that allowing amounts over the credit limit is part of the card's terms and conditions. yet completely disregarded the note in my complaint and during my discussion that whenever I called, I was essentially told that no information about the account (i.e., including "terms and conditions") would be disclosed to me.  Additionally, if no other reason that to demonstrate good business ethics, Citibank should not have allowed repeated charges month after month over the limit; this should have been a trigger that something was awry with the account.  They clearly allowed this to continue to justify inflating the interest rate and charging other excess fees, but in the same breath denied me information about the account when I (and my Mother) attempted to resolve the issue multiple times over several months; 2) she advised that they could not change the card to my name, though I never asked for that.  The issue that I raised in my complaint is that my Mother not be penalized for these issues since I am the only one who charges and pays on the account; I'm sure there are ways this can be done without the card being put in my name; 3) she said that they cannot reduce the now absurdly high interest rate, which I do not believe to be true; based on my experience with outher cards - business and personal - interest rates can be adjusted. But, as mentioned earlier, it seems apparent to me the Citibank's practices are such that they allow charges over the limit, deny users account information, and use these unethical practices to justify increasing the interest rates and charging excess fees.As I mentioned in the original complaint, both my Mother and I made several attempts to resolve issues with this account, and my Mother was at one point told that account privileges were changes such that I have full access to the account.  Yet this was never actually done, and clearly, Citibank does not feel it has any responsibility in this.  Further, I find it utterly appalling that Citibank, according to my Mother, has resorted to harassing phone calls.  My Mother said she was getting repeated phone calls from Citibank since I filed my complaint; to end this harassment, she gave them roughly a $300 payment last week just to get them off of her back.  In my view, the way Citibank chose to handle these matters prior to my filing my complaint is clearly unethical, but for them to result to harassing an elderly and recent and recovering stroke victim (i.e., as noted in my original complaint and discussions with other representaitves) is utterly disgraceful.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]s My [redacted] account.  We will respond directly to the customer within the next 7-10 business days.  If you would like to discuss the resolution, you contact [redacted] directly.

Thank you for your communication regarding [redacted]'s [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days. **...

[redacted]Executive Response

Tell us why here...We have corresponded directly with [redacted].  If you would like to further discuss the resolution, may I suggest you her directly.

Revdex.com:
Last week, I have received the phone call one of Citi Cards official from ###-###-#### ( Citicards, SD). In that call he...

promised they will refund my disputed Cashback money to my account. But still today, I just have checked my citicards account, and could not see the money was refunded. Therefore, I will authorize Revdex.com to initiate the process with citicards and If I need to sign for Privacy form I will sign to talk to them. Once Citicards will refund my money, I will then close the case, but still now no resolution has been made. Therefore, I am not accepting the resolution since it is still pending. Thanks Revdex.com for your great support and mediating the process on my behalf. Thanks again. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been every time I get a response from this company I never seem to see any updates. I think I have made it quite clear in each of my responses so far. This bank or organisation are a bunch of thieves and until they give me my money back that is where I stand on this matter.[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is a duplicate request from our customer.  We previously sent a resolution letter to our customer on April *, 2015.  Our customer needs to allow time to receive resolution letter.  If you would like to discuss the resolution, you may contact our customer directly.

As stated in our previous response to the customer we will no longer respond to inquiries regarding this matter.

Revdex.com:
I have been contacted by the business in reference to complaint ID [redacted], and find that the resolution offered is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]'s Goodyear account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

We previously replied to [redacted] by mail on January **, 2015.  [redacted] would need to allow 7-10 days to receive the resolution letter regarding her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
*
[redacted]
 
To Whom It May Concern:
 
Citi® Prepaid Services received the complaint submitted on January **, 2015 from [redacted] regarding delivery of a promotional prepaid card issued by Citi Prepaid...

Services on behalf of DirecTV.  As a business that aims to provide a positive cardholder experience, we strive to resolve all cardholder issues in a thorough and satisfactory manner.
 
Our research confirms [redacted]’ complaint indicating she has not received the promotional prepaid card in a timely manner.  We spoke with [redacted] on January **, 2015 and agreed to reissue a new card to her via express mail free of charge as the original card has not arrived as promised.  The card has been requested and is scheduled to arrive to her home address on February *, 2015.
 
We regret that [redacted] encountered this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.
 
 
Sincerely,
 
 
 
 
[redacted] here...

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact her directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

I have not received anything back from [redacted] other than sending me a post card telling me I was a valued customer and that they wanted me to re-open another credit card with them, THAT WILL NEVER HAPPEN AFTER WHAT THEY HAVE PUT ME THROUGH!  I assume that they have closed the case or they would not be asking me to open up a credit card in which they told me they would not close out until all the payments they were demanding were taken care of  and that they were adding another $30.00 late charge to my account so no one has contacted me to let me know this has been resolved, so until they do I still want to dispute them since they did continue to send my bill to an old address with my credit card number on it putting my account at risk even after the fact that I had sent them a change of address and changed it at our local post office.  This is illegal and I will not stop until they make this right!  This is a matter that needs to be handled so that someone else does not go through this, and charging me over $200.00 for late charges that was their mistake is just unthinkable, I will never ever step foot in their business again and I hope that they are never able to do this to anyone else!  My attorney [redacted] has offered to write them a letter if still needed to go ahead and sue this company because they also stated to him that they would continue to add the late charges on until full amount was paid and they just didn't care, that they could do whatever they wanted, this is a place of business that needs to be shut down!  Thank you,  [redacted]You may have my attorney's number if you need more information and he and I both gave [redacted] the authorization to speak for me in my behalf![redacted] ###-###-#### who is with the group of attorneys [redacted], [redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI have not received resolution, nor direct written correspondence. As such, cases have been opened with the FDIC and the Consumer Financial Protection Bureau. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]