Citi

We responded to the customer via the U.S. Postal Service on July **, 2015.  The customer should allow 7-10 days to receive our written response.  If the customer would like to share this information, they can provide a copy of our response to your office.

Hello,   I am sending this email request for an extension to 07/**/15. If you have any questions or concerns about the status update we have provided verbally, please contact the assigned [redacted] at ###-###-####.   Borrowers name: [redacted]...

File number: [redacted]   Thanks, [redacted]
[redacted]

Revdex.com:At this time, I have not been contacted by Citi regarding complaint ID [redacted].Sincerely,[redacted]

Citi has received this complaint and we will respond to the customer when our investigation is complete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I want my money back that they made me pay when this was there mistake, I do not expect them to pay the 74 dollars I did owe that but they need to reimburse the late fees that they added to my account when this was there mistake that they are admitting to!!!!!Thank you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

They did not send a response to my last statement. What you have was there original response. What they mailed to me was the response they gave you. I am waiting for the response from my last statement. They said they responded but they are using their original statement. They have failed to answer the second. They seem to not care about the phone logs or any other documentation that backs up my issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me and the matter has been resolved. To confirm the business said it will contact me directly.
Sincerely,
[redacted]

Revdex.com File No. [redacted]Hello,We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly?Thank you,[redacted]?

We have determined this was sent to the incorrect company, please re-direct to Citibank.
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] And [redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe complaint was directed to [redacted], not the credit card company.  It was [redacted] that double charged and it was [redacted] that redirected the complaint away from itself. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are in the process of responding to the primary cardholder in regards to this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]
No one has contacted me at all. This is a lie. I have not been in contact with anyone, received any calls, email or mail from Citi regarding this matter. THEY NEED TO CONTACT ME ASAP this is unacceptable!!  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sending a notice to the Revdex.com via their website advising:  We responded to the customer on April *, 2015.  The customer should allow 7-10 days to receive our written response.  If the customer would like to share this information, they can provide a copy of our response to your...

office.

Thank you for your communication regarding the customer's My [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

[redacted]
To Whom It May Concern:Citi® Prepaid Services received the complaint
submitted on October **, 2015 from [redacted] regarding a prepaid card
issued by Citi Prepaid Services on behalf of [redacted].  As a business that...

aims to provide a positive
cardholder experience, we endeavor to resolve all cardholder issues in a
thorough and satisfactory manner.[redacted] describes two holds on her account in the amount of the $45.75 and $47.70,
respectively. These
holds on [redacted]’ account resulted from two attempted purchase transactions
at Boost Mobile on October **, 2015.   The transactions were
authorized by Citi Prepaid Services but were never completed by Boost Mobile,
for reasons that are not known to us.  As a result, [redacted] did not
have access to these funds until the holds were released in the ordinary course
on October **, 2015.  From that date, [redacted] had access to these
funds.[redacted] may contact a dedicated service agent at ###-###-#### between the hours
of 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additional
questions or concerns surrounding this inquiry. We
regret that [redacted]’ dissatisfaction with this situation.  If the Revdex.com should
have any additional questions, please feel free to contact me at the number and
information found below.Sincerely,Leanne J. [redacted]Customer Service Manager, CS
OperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

The company has not responded back with any details. I authorize the Revdex.com, on behalf of myself, [redacted], to request information and I authorize Citi to share information with the Revdex.com on behalf of me as well.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]They called me but still insisted that the opening bonus is dividend dollars, so I asked them to show me something in written that could explicitly support their assertion, such as my original application or the terms associated with my card. Since then I have not heard from them any more.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted] account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] within 7-10 business days.