Citi

We responded to the customer on March **, 2014.  The customer should allow 7-10 days to receive our written response.  If the customer would like to share this information, they can provide a copy of our response to your office.

Tell us why here...We have corresponded directly with our customer via [redacted] mail.  Please allow 5-7 business days for Ms. Powell to receive and review the response from Citi.   If you would like to further discuss the resolution, may I suggest you contact her...

directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Thank you for nothing, Your business sucks balls. Citi bank and [redacted] will never get any business from me. it is clear that your company will not stand by what they say. There is a special place for people like you and your company, I fell sorry for you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 
 Citi Bank responded with a letter that deflected my complaint and refused to answer my complaint head on its nice to see that they like to treat a interest paying customer for ten year like a cash cw to used and spit when ever they want without prior notice to me I upset and I may post this letter to Reddit just to see the reaction of the people
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have discussed resolution, verbally, which involved reducing my interest rate for 1 year.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I can confirm that they business did call me.I cannot confirm that the complaint was closed or resolved.They commented that the call was recorded for training purposes only.They stated that they could not accept my request for not having bag fees.I told them that I understood they chose that position but that I did not agree.My position is I flew on AA flights, I have evidence of AA flights, I booked on AA web siteand I perceive they have credit card positioned (which I used to book the flight) to allow bags checked without fees.I cannot confirm based on the $160 in charges that they have met my expectations.Not resolved, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have mailed another copy of our response to [redacted] at the address he provided on his complaint.  He should receive it in 7-10 business days from today's date.

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.  Regards,  [redacted] [redacted]

We corresponded directly with our customer on July **, 2015.  If you would like to further discuss the resolution, may we suggest you contact him directly.

We mailed our resolution letter directly to [redacted] on April *, 2015.  [redacted] needs to allow 7-10 days to receive the letter.

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may we suggest you contact her directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

Citibank has not addressed any of my concerns/complaints/observations/issues.To this day I have not received any documents from the so called mediator who handled my case against [redacted].Do you know how many times the mediator contacted me in regards to my complaint against [redacted]?Do you know if the mediator was equipped to understand investment art buying, the importance of provenance?Do you know how many documents the mediator provided to [redacted]?Do you understand how and why provence of artwork is most important when buying value artwork?Did you know that this artwork I purchased via [redacted] was declared fraudulent by Picasso Family? and this was not disclosed by [redacted] to me?[redacted] said to you that they were not selling Picasso drawing, but why they kept showing me images of a Picasso's book in which this drawing was supposed to be in?  They did not tell me this when I was asking them for more details of the drawing, the condition etc.This is what is called provence and this is what made me interested in this drawing. This is more important than the piece of paper. [redacted] said that they were not selling Picasso drawing, but why they kept showing me images of a Picasso's drawing that was in [redacted] catalogue?  The same image of a drawing that Picasso Foundation declared to be a forgery, unauthentic.  Bu they did not tell me that!  I found out later from [redacted].This is what is called provenance and this is what made me interested in this drawing.  This s more important than the drawing by itself.If [redacted] said "[redacted]" as I described above I would be interested.  Do you understand this??This is very important :)What [redacted] said in their advertisement is a lie, a fraud, and they were told this by Christies and Picasso Foundation. This is criminal, and you are telling me "they said: they were not selling real Picasso"  [redacted]r did not tell me that when I was making them about this drawing.Are you only listening to their words or physical evidence of a cover-up, of a fraud?Who was the mediator, what is his art background?  What is his art-value understanding, his provenance understanding. How many times he/she spoke to [redacted] of [redacted] or the Picasso Foundation in Paris about it? I have many questions and ZERO answers from you.  Sincerely,  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is a lie.All they EVER do is send me the same form letters without ever dealing with the real issue or getting on the phone to fix the problem.My cell number is [redacted].  They have NEVER called me.They DEMAND that I call them international long distance, sit on hold for an hour or so before they fail to fix the problem.They DEMAND that I PROVE things that can't be proven,  And they credited the payment I made to settle ALL THE OTHER charges to the wrong charges.If they call me with someone that can make a decision on the line, AND that has my account details open I would be happy to discuss their errors...
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.  Citibank has stated that I will receive the promised miles in mid-February.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I have sent a copy of his deployment orders.[redacted]Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The business is still not willing to honor their original commitment.  Nothing has changed.    In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

Unfortunately nothing has been resolved. Citibank contacted me approximately 3 weeks ago after I opened this complaint only to state they didn't care what promo offers they had advertised on their site and that theywould not honor them no matter what and did not care what proof I had. The representative that called me was extremely rude.  She even stated that the rep that had originally told me when my Thank You points would be credited wasn’t actually referring to my account when they said they would be credited on 12/**- only that IF I were to receive points that’s when they would be credited. That is a very typical scamming response, and giving me a very specific date for when they would be credited, but then never actually receiving them is blatant fraud by Citibank. I will not back down from this complaint. Citibank is a liar and a bully and thinks they can push around their customers, I will not allow that.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]I have
sent all paperwork that I sent  to CITI c/c when I started the dispute
it is so black and white and I am also wondering why CITI did not do the
CASHBACK .............. The contract is not even signed and the
acknowledgment form was never signed our contract price is wrong we paid
14,650.00 ..... we bought a 3 bedroom 3 bathroom Executive Villa not a 
1 brm 1 bath  Studio In this paperwork [redacted] was the salesmen and he
also admits that it is a scam.... [redacted] told us that if we were to
book a trip thru Global Travel Service we would get to the Resort and
their would be no reservation for us and we would be out whatever Monies
we sent to Global Travel Service . When we did call to try to cancel
within the 5 day we were told by the [redacted] at GTS that he would lose
his job if he cancelled this and that we signed a wavier that stated we
could not cancel the CONTRACT and that it was just to bad and that he
couldn't help us ...and that he is just collecting the money owed to
their company ...I have been with CITI since 1984 and have excellent
credit and with our other timeshare we bought 10 years ago we had no
problems we had information and newsletters sent to us we could always
get a hold of someone .... with this one I just knew it was a scam when i
talked to the person from Global Travel Service and Premier Property
Management both of these bussinesses wanted more money and you could
never get ahold of them and when you did and told them your name it
would be disconnected   CITI knew all of this and they still let the
transaction go thru even though I told them it was a big SCAM  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]