Citi

Thank you for your communication regarding [redacted]s My [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

We have corresponded directly with our customer.  If you would like tofurther discuss the resolution, may I suggest you contact him/her directly.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Sir.We spoke on the phone last week while I was in Chicago. I am now in Glendale, AZ, where I have access to my laptop records.I did send an email February [redacted], however, I sent it from my old laptop.In that email, I checked the “unresolved” spot because…..I did receive a phone call February[redacted] , from ###-###-####. I spoke with a woman named [redacted], or something like that while I was hiking in the mountains outside of Phoenix.I told her that this was the first response I had received and that is was now over two weeks since I registered my complaint. She offered my the 0% financing that I had been turned down for in the [redacted] Outlet store. I told her I don’t have paper, pen, or anything to reference the issue while I was in the mountains. She told me to call her in a few days to let her know if I wanted the 0% financing.She also told me that the reason I had been turned down in the store was because I have two addresses. I do have a home in [redacted], Illinois that I have lived in for 28 years and a home in Glendale, AZ which I own free and clear and have lived in over three years. I haven’t been late with any payment in 30 years. I have a very good credit score which they checked, alt least, twice because they kept dropping the credit check call in the store.I got back to Glendale late the next day from my trip and called her. I left a message asking her to call me because I wanted to know the parameters of the 0% offer along with other questions I had such as: Is the 0% for 24 months or 12 months? I had been offered both. I had also been offered specific products of the 5 appliances I intended to purchase. Will they honor the prices I was quoted then, and also, will thy honor the warranties that I was offered? I ask this because even the salesman was unaware of changes to the warranties, prices, and credit card offers he had offered me.When he started to ring up my sale there were changes to prices, warranties, and then the 0% financing.I think it is reasonable for me to ask the parameters of the deal and I think it is reasonable that someone should have communicated with me the specific parameters of the offer. No one called me back.I sent another email saying I was unsatisfied with their response which consisted of a phonetical while I was hiking without any discussion of the specifics of the offer or a time limit mentioned.Dealing with [redacted] has been a miserable experience, especially since my mother was an assistant in the finance department in the [redacted]. She was with [redacted] for 22 years.Nobody with good credit wants to be turned down for a $1500 credit card on the basis that I own two homes and nobody likes to be ignored when making a complaint.Sorry for he length of this email.Thank you. [redacted] ###-###-####[redacted]
Sir.We spoke on the phone last week while I was in Chicago. I am now in Glendale, AZ, where I have access to my laptop records.I did send an email February [redacted], however, I sent it from my old laptop.In that email, I checked the “unresolved” spot because…..I did receive a phone call February[redacted] , from ###-###-####. I spoke with a woman named [redacted], or something like that while I was hiking in the mountains outside of Phoenix.I told her that this was the first response I had received and that is was now over two weeks since I registered my complaint. She offered my the 0% financing that I had been turned down for in the [redacted] Outlet store. I told her I don’t have paper, pen, or anything to reference the issue while I was in the mountains. She told me to call her in a few days to let her know if I wanted the 0% financing.She also told me that the reason I had been turned down in the store was because I have two addresses. I do have a home in [redacted], Illinois that I have lived in for 28 years and a home in Glendale, AZ which I own free and clear and have lived in over three years. I haven’t been late with any payment in 30 years. I have a very good credit score which they checked, alt least, twice because they kept dropping the credit check call in the store.I got back to Glendale late the next day from my trip and called her. I left a message asking her to call me because I wanted to know the parameters of the 0% offer along with other questions I had such as: Is the 0% for 24 months or 12 months? I had been offered both. I had also been offered specific products of the 5 appliances I intended to purchase. Will they honor the prices I was quoted then, and also, will thy honor the warranties that I was offered? I ask this because even the salesman was unaware of changes to the warranties, prices, and credit card offers he had offered me.When he started to ring up my sale there were changes to prices, warranties, and then the 0% financing.I think it is reasonable for me to ask the parameters of the deal and I think it is reasonable that someone should have communicated with me the specific parameters of the offer. No one called me back.I sent another email saying I was unsatisfied with their response which consisted of a phonetical while I was hiking without any discussion of the specifics of the offer or a time limit mentioned.Dealing with [redacted] has been a miserable experience, especially since my mother was an assistant in the finance department in the [redacted]. She was with [redacted] for 22 years.Nobody with good credit wants to be turned down for a $1500 credit card on the basis that I own two homes and nobody likes to be ignored when making a complaint.Sorry for he length of this email.Thank you. [redacted] ###-###-####[redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 I only talked to a cust service low level person, when asked to speak to a [redacted] they told me it was not an option and they would have to call me back, so far I have not heard back from them or gotten a message . This is NOT resolved, they are charging me for late fees only, no purchases, my account was closed, paid in full and the late fee was waived, there should be no more charges of any kind on my account, I looked into other complaints about this same company and the tactics used on others are the same as they used on me!! Very unacceptable business practices. I will only be satisfied when they take the fees off they are charging me , my account is officially closed anyway, as I stated when I called they took the ONE late fee off and told me how much to pay to PAY OFF my account, I paid it OFF in FULL and they are sending me a bill for lates fees that were none existant, when I called they gave me the go around and go around and go around, to make me pay them, hoping I would just give up, thats how they steal from people, but instead I asked to speak to a [redacted] and they said I couldnt!!! I told them I would report them, and I have, I want them to stop charging me, my account is closed and was paid OF! They are hassling me and its that borderline criminal behavior!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As stated yesterday, February **, 2014, we have mailed our resolution to [redacted] directly.  We request that she wait 7-10 days to receive our response.  She may share our resolution with you if she wishes to once she has received the letter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have stated that I am leaving. I am currently staging for a deployment and cannot receive mail. SOMEONE NEEDS TO CALL THE NUMBER I PROVIDED ASAP.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Good Day, We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

This complaint is not associated with a [redacted] Credit account, issued by Citibank, N.A.This issue has been referred to The [redacted] Customer Care Team in [redacted] and we are responding to our customer via mail on July **, 2014 with contact information for that team.  If the customer...

would like to share this information they can provide a copy of our response to the Revdex.com.

“We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly?”

We will corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  The bank realized the mistake and credit my account and thanked me for loyal service with...

them and apologized more than I asked for was resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received the statement and the receipt however that receipt is not recognize and neither is my signature on the receiptIf you remove those charges it will fine other wise I have to file law suit to [redacted] because I was under the impression that card was offer by [redacted] I am giving you June ** 2015 than I will have to go legal.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Absolutely DO NOT do business with these people!!!!! These people have put my family in a nightmare for four years now. Avoid at all costs!!!!

Review: they charged me deferred interest charges after I paid the bill in full a month early on 01/**/2013 I purchased tires from a local [redacted] using a [redacted] credit card. I made all of my payments on time and when I sent my last payment by check of $120.53, a month early, they showed on my statement that they only deducted $95.53 and that I still owed $25.00 on the " new promotion balance. I did use the card again in that time but they made it look like I still owed $25.00 on the original purchase which was 6 months free interest. I called and a rep on the other end said not to worry about it, it would be taken care of and to just make a payment on my next billing. when I got the bill they said I had missed paying off my 6 months free interest and charged me the whole deferred interest plus a late fee. when I called again they told me they did see the mistake but I would have to pay now with a check or debit card right now in order to pay in full. I said I would send a check but that they could only do it right now in order to forget the deferred interest. I did not and sent a check for $305.20([redacted])the next day.Desired Settlement: refund of deferred interest and no bad credit report

Business

Response:

Dear [redacted]:

Your recent complaint filed on behalf of [redacted] has been forwarded to us for review and response. Citibank, N.A. is the issuer of the [redacted] credit card.

We have completed our investigation into [redacted] account. Our records indicate that the interest charge in question, in the amount of $63.33, was credited back to the account on August **, 2013. As such, the account reflects a credit balance in the amount, which [redacted] may use for goods or services at any [redacted] Retail location. Should [redacted] want these funds returned to him, he may contact a Customer Service Representative at ###-###-#### to request a credit balance refund check. Our telecommunications number for our hearing impaired customers is ###-###-####.

Thank you for your patience. If you have any further questions, please contact us at the address listed above.

Sincerely,

Executive Response Unit

Review: This company ran a hard credit inquiry on my name without my knowledge or consent.Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like for this company to remove the hard credit inquiry that it made on my name from my credit report.

Business

Response:

Dear [redacted]:

We recently received an inquiry on your behalf from the New York Revdex.com regarding a Citi Inquiry appearing on your credit report. Unfortunately, my attempts to reach you by telephone were unsuccessful.

Our records reflect that we received an application in your name for a Citi® ThankYouSM card on June *, 2013. Therefore, we respectfully decline your request that we remove the inquiry from your credit profile since it was the direct result of a request for credit when your application was received.

I appreciate the opportunity to respond to your inquiry.

Sincerely,

Presidential Communications

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have talked to customer service. On June **, 2014 I settled the statement and paid a total of $625.13 which operator [redacted] said paid all charges toward the $338.42 on revolving charge due 6/**/14 plus all revolving charges owing. Check [redacted]. I then got a statement for sums due 7/**/14 which reflected a charge for $434.91, but showed I actually owed $128.83 plus $2.93 in financing charges. I assumed this included the $434.91 on the statement so I paid an extra $132.00 check [redacted] on 6-**-14. I put in a change of address in late August. I paid $863.64 as payment in full on the promotional balance due 9-**-14 as I was moving to Nevada and wanted to be paid in full. This check [redacted] was cashed as payment in full for the promotional balance. when I received my October **, 2014 statement(I never received my statement for Sept **, 2014 but paid the promotional balance for Sept ** based on my August ** statement, Somehow the $434.91 was rebilled. I asked for my Sept and Oct statements in October when I had not gotten a statement since Sept [redacted]. I only was mailed my statement due Oct **. I had no promo payments due so I paid $25 on 10-**-14 check [redacted]. I now see I am being charged $6.74 for Oct statement and $6.76 for Nov statement and $2.93 for August in interest. I called and was told my payments of $625.13 and $132 were not applied as agreed but differently and only if I forfeit the 10% discount on the $434.91 of $41 would I get reversal of the $6.76_$6.74 and $2.93 ... I give up trying to talk reason. I paid as I was told to be in full.Desired Settlement: DesiredSettlementID: Other (requires explanation)

If I owe on the $434 on which I apparently paid $132, I owed $302.91? I also paid $25. This reduces what I owe to $277.91 which I will pay when I know this wipes out the revolving charges. I ask reversal of the $16.43 interest and credit of $132 on the $434.91. I will pay the $320.95 pro due 11/**/14 and if you agree I will pay an additional sum of $277.91 if this resolves entirely the 7-*-14 charge. I would have paid earlier the $277.91 if

Business

Response:

Thank you for your communication regarding [redacted]’s [redacted]t Credit account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We have responded directly to [redacted] and resolve the complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made an overpayment in my credit card.This happened on sept. **, 2014 I called them , golden one called them to put the money on my savings or checkings account.I need this money to pay my bills and emergency purposes and also im leaving at the end of the month to the philippines.they been giving me promises that it need 10 days to investigate this according to their fraud dept.the last time I spoke to them is they are gonna put it back on the [redacted] of this month. (oct)i hope you can help me. almost 16,000.00 was overpaid.Desired Settlement: DesiredSettlementID: Refund

I want this money to go back to my savings or checking account as soon as possible. I did provide them account information

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I've been a loyal customer of Citicards for over 10 years. I've always paid on time each and every month. Last month, I had unexpected car repairs and called them to see if I could pay half on the due date and the remainder the following week. The full payment would still be made within the month. I was placed on hold for over 30 minutes. I called 3 times that day with the same result. So, I emailed them. They replied back and said they couldn't answer me through email but I should call. Apparently, they didn't read the part where I said I had been calling for hours. So, my payment was due on [redacted]. This person told me to call them back on [redacted]! So, by now it'd be late anyway, so out of haste, I paid half then and then paid the rest the following week. Then, the replied back and said they were open on [redacted] afterall! They also said I needed to pay 2\3 of the amount so I wouldn't incur a late fee. I don't know why they didn't tell me this before! So, once I paid up, I asked for the late fee to be removed. They refused. I asked for [redacted]'s email. They refused. I asked for [redacted]'s email. They refused. The person refusing is named '[redacted]'. Also, somebody named '[redacted]'. I refuse to do business with a company that is so secretive and unwilling to help. I'm asking for my late fee to be reversed so I can pay off this credit card and move on. I did not know Citicards had such terrible customer service. I've spend thousands of dollars on interest rates over the years and they refuse to help me this one time.Desired Settlement: DesiredSettlementID: Refund

$25

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted] contacted me and was very helpful. She resolved my issue. Many thanks to her.Sincerely, [redacted]