Citi

We have corresponded directly with our customer.  If you would like tofurther discuss the resolution, may I suggest you contact him/her directly.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Sir.We spoke on the phone last week while I was in Chicago. I am now in Glendale, AZ, where I have access to my laptop records.I did send an email February [redacted], however, I sent it from my old laptop.In that email, I checked the “unresolved” spot because…..I did receive a phone call February[redacted] , from ###-###-####. I spoke with a woman named [redacted], or something like that while I was hiking in the mountains outside of Phoenix.I told her that this was the first response I had received and that is was now over two weeks since I registered my complaint. She offered my the 0% financing that I had been turned down for in the [redacted] Outlet store. I told her I don’t have paper, pen, or anything to reference the issue while I was in the mountains. She told me to call her in a few days to let her know if I wanted the 0% financing.She also told me that the reason I had been turned down in the store was because I have two addresses. I do have a home in [redacted], Illinois that I have lived in for 28 years and a home in Glendale, AZ which I own free and clear and have lived in over three years. I haven’t been late with any payment in 30 years. I have a very good credit score which they checked, alt least, twice because they kept dropping the credit check call in the store.I got back to Glendale late the next day from my trip and called her. I left a message asking her to call me because I wanted to know the parameters of the 0% offer along with other questions I had such as: Is the 0% for 24 months or 12 months? I had been offered both. I had also been offered specific products of the 5 appliances I intended to purchase. Will they honor the prices I was quoted then, and also, will thy honor the warranties that I was offered? I ask this because even the salesman was unaware of changes to the warranties, prices, and credit card offers he had offered me.When he started to ring up my sale there were changes to prices, warranties, and then the 0% financing.I think it is reasonable for me to ask the parameters of the deal and I think it is reasonable that someone should have communicated with me the specific parameters of the offer. No one called me back.I sent another email saying I was unsatisfied with their response which consisted of a phonetical while I was hiking without any discussion of the specifics of the offer or a time limit mentioned.Dealing with [redacted] has been a miserable experience, especially since my mother was an assistant in the finance department in the [redacted]. She was with [redacted] for 22 years.Nobody with good credit wants to be turned down for a $1500 credit card on the basis that I own two homes and nobody likes to be ignored when making a complaint.Sorry for he length of this email.Thank you. [redacted] ###-###-####[redacted]
Sir.We spoke on the phone last week while I was in Chicago. I am now in Glendale, AZ, where I have access to my laptop records.I did send an email February [redacted], however, I sent it from my old laptop.In that email, I checked the “unresolved” spot because…..I did receive a phone call February[redacted] , from ###-###-####. I spoke with a woman named [redacted], or something like that while I was hiking in the mountains outside of Phoenix.I told her that this was the first response I had received and that is was now over two weeks since I registered my complaint. She offered my the 0% financing that I had been turned down for in the [redacted] Outlet store. I told her I don’t have paper, pen, or anything to reference the issue while I was in the mountains. She told me to call her in a few days to let her know if I wanted the 0% financing.She also told me that the reason I had been turned down in the store was because I have two addresses. I do have a home in [redacted], Illinois that I have lived in for 28 years and a home in Glendale, AZ which I own free and clear and have lived in over three years. I haven’t been late with any payment in 30 years. I have a very good credit score which they checked, alt least, twice because they kept dropping the credit check call in the store.I got back to Glendale late the next day from my trip and called her. I left a message asking her to call me because I wanted to know the parameters of the 0% offer along with other questions I had such as: Is the 0% for 24 months or 12 months? I had been offered both. I had also been offered specific products of the 5 appliances I intended to purchase. Will they honor the prices I was quoted then, and also, will thy honor the warranties that I was offered? I ask this because even the salesman was unaware of changes to the warranties, prices, and credit card offers he had offered me.When he started to ring up my sale there were changes to prices, warranties, and then the 0% financing.I think it is reasonable for me to ask the parameters of the deal and I think it is reasonable that someone should have communicated with me the specific parameters of the offer. No one called me back.I sent another email saying I was unsatisfied with their response which consisted of a phonetical while I was hiking without any discussion of the specifics of the offer or a time limit mentioned.Dealing with [redacted] has been a miserable experience, especially since my mother was an assistant in the finance department in the [redacted]. She was with [redacted] for 22 years.Nobody with good credit wants to be turned down for a $1500 credit card on the basis that I own two homes and nobody likes to be ignored when making a complaint.Sorry for he length of this email.Thank you. [redacted] ###-###-####[redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]s My [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 I only talked to a cust service low level person, when asked to speak to a [redacted] they told me it was not an option and they would have to call me back, so far I have not heard back from them or gotten a message . This is NOT resolved, they are charging me for late fees only, no purchases, my account was closed, paid in full and the late fee was waived, there should be no more charges of any kind on my account, I looked into other complaints about this same company and the tactics used on others are the same as they used on me!! Very unacceptable business practices. I will only be satisfied when they take the fees off they are charging me , my account is officially closed anyway, as I stated when I called they took the ONE late fee off and told me how much to pay to PAY OFF my account, I paid it OFF in FULL and they are sending me a bill for lates fees that were none existant, when I called they gave me the go around and go around and go around, to make me pay them, hoping I would just give up, thats how they steal from people, but instead I asked to speak to a [redacted] and they said I couldnt!!! I told them I would report them, and I have, I want them to stop charging me, my account is closed and was paid OF! They are hassling me and its that borderline criminal behavior!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As stated yesterday, February **, 2014, we have mailed our resolution to [redacted] directly.  We request that she wait 7-10 days to receive our response.  She may share our resolution with you if she wishes to once she has received the letter.

This complaint is not associated with a [redacted] Credit account, issued by Citibank, N.A.This issue has been referred to The [redacted] Customer Care Team in [redacted] and we are responding to our customer via mail on July **, 2014 with contact information for that team.  If the customer...

would like to share this information they can provide a copy of our response to the Revdex.com.

Tell us why here...Good Day, We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have stated that I am leaving. I am currently staging for a deployment and cannot receive mail. SOMEONE NEEDS TO CALL THE NUMBER I PROVIDED ASAP.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly.

“We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly?”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  The bank realized the mistake and credit my account and thanked me for loyal service with...

them and apologized more than I asked for was resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received the statement and the receipt however that receipt is not recognize and neither is my signature on the receiptIf you remove those charges it will fine other wise I have to file law suit to [redacted] because I was under the impression that card was offer by [redacted] I am giving you June ** 2015 than I will have to go legal.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I requested a credit limit increase on my Citi card online. Once submitted, it stated that the request was pending. I called Citi, and asked if my request for a credit limit increase would result in a hard pull on my credit report. The person I spoke with stated it would. I said I do not really need the increase then and requested it be cancelled. The representative stated the request was canceled. Two days later, I receive an email from my credit monitoring service stating there was a new credit inquiry on my credit report. I checked my report and it was indeed Citi. Upset, I called Citi and spoke with a supervisor. He did not know why the credit report was pulled since the request was canceled. I asked for the credit increase since now they have seen my credit report, and after checking with his credit department, the request was declined due to the fact that I canceled it. They are now saying I can't have the credit increase unless they pull my credit report AGAIN. The whole situation is ridiculous. I am tempted to close both of my accounts with them. Their website needs to be clear when a credit limit increase is requested that a hard credit inquiry will be made. I do not have bad credit, and I'm sure my request would have been approved, but being the responsible credit user I am, I did not want to have my credit pulled due to the fact that inquiries lower your credit score, and now I have nothing to show for it.Desired Settlement: I would like the credit inquiry removed from my account since they now pulled it for no reason, and have no way of giving me a credit increase with that inquiry. Do whatever you need to do to contact [redacted] and/or [redacted] and remove the pull, since it was done by mistake.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I have bank records I pay my bill on the [redacted] of every month and they do not process my bill for a week or two after they receive it. They call me tell me I am late and hit me with late fees. Or they just hold the money until they can make a little more on interest and apply less to principal. There excuse is I need auto debt pay. I even have been paying extra 20 dollars and they apply that to interest as well. They say well to bad that is just how it works basically. This has been going on for years I am sure there are thousands of other.Desired Settlement: I would like my balance adjusted honestly I don't want to pay them interest anymore they have caused my so much stress and are stealing. I am not sure if that is possible.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: There was a fraudulant charge on my debit card, and as soon as I woke up and saw the texts I called and told them to pull it off (it was porn). I'm not doing well and I need every penny I can get and this was $40. They gave me some run around about a 10 day fraud investigation before I will release my money REPEATEDLY. They were rude, condescending and not helpful for someone in my situation who just wanted her money back. Finally, I called the number on the transaction, and the customer service woman released the funds (not right away) BUT NOT A SINGLE REP suggested that and added to my anxiety. How can you just hold someone's money like that and lie about it? Citibank is the worst bank on the planet.Desired Settlement: I want my money back like yesterday

Absolutely DO NOT do business with these people!!!!! These people have put my family in a nightmare for four years now. Avoid at all costs!!!!

Review: My account number is [redacted] .

My credit report says I owe Citi $875 and my monthly bill is $52. This is not true. I've paid off my enter bill therefore the balance should be $0 owed. Since I paid off my debt, please all date my credit report with all 3 bureaus with a $0 balance.

Also I would like Citi to e-mail me a copy of my credit card application with them. Please send the initial credit card application I filled out to get approved for this card.Desired Settlement: My account number is [redacted] .

My credit report says I owe Citi $875 and my monthly bill is $52. This is not true. I've paid off my enter bill therefore the balance should be $0 owed. Since I paid off my debt, please all date my credit report with all 3 bureaus with a $0 balance.

Also I would like Citi to e-mail me a copy of my credit card application with them. Please send the initial credit card application I filled out to get approved for this card.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I haven't ever heard from this company. There never sent me the contract I signed nor my official application.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I made an overpayment in my credit card.This happened on sept. **, 2014 I called them , golden one called them to put the money on my savings or checkings account.I need this money to pay my bills and emergency purposes and also im leaving at the end of the month to the philippines.they been giving me promises that it need 10 days to investigate this according to their fraud dept.the last time I spoke to them is they are gonna put it back on the [redacted] of this month. (oct)i hope you can help me. almost 16,000.00 was overpaid.Desired Settlement: DesiredSettlementID: Refund

I want this money to go back to my savings or checking account as soon as possible. I did provide them account information

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,