Citi

Revdex.com: I logged into my [redacted] account. It appears that they've removed the offending charge, noted the payment in full and...

closed my account. If that is the case, I'm satisfied.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This letter is a total deflection from my complaint doesnt answer anything. I dont think its right for Citi to treat their customers like this without a decent reason bottom line if adding authorized users is a problem either they shouldnt have that option on their own website or we should be warned dont do it but without warning or notice for a simple reason like that is not acceptable for melike I said before I will post this letter on Reddit.com to see peoples reaction

[redacted] 
[redacted]
 To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on June **, 2015 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of [redacted]...

[redacted].  As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. [redacted] describes a temporary hold being placed on her funds in the amount of $329.97.  She also references receiving poor customer service.  After reviewing [redacted]’s account history, it was determined that the cardholder attempted 3 transactions on June **, 2015 with [redacted] in the amount of $109.99 per occurrence. These transactions were not completed by the merchant for an unknown reason.  Since these transactions did not settle, they were placed in a temporary hold status until the transactions were either settled by the merchant or we could cancel the pending transactions after 8 calendar days.  On July *, 2015, we again requested that the cardholder obtain a letter from the merchant in order to release these pending transactions. The temporary hold on these funds was released on July [redacted] after the 8 calendar days had expired and the cardholder has proceeded to conduct a subsequent transaction since that time.  In regard to the claim of poor customer service received on June **, 2015, after reviewing this call, it was determined that the correct instructions were given by our customer service agent and no inappropriate behavior was displayed.  [redacted] may contact a dedicated service agent at ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additional questions or concerns surrounding this inquiry.  We regret that [redacted]’s dissatisfaction with this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely,   
[redacted]

Thank you for your communication regarding [redacted]'s [redacted] accounts.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.**...

[redacted]Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

Business has offered absolutely no type of resolution or restitution regarding the matter. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding the customer's Home Depot account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.
Thank you,
**...

[redacted]

Thank you for your communication regarding [redacted]'s [redacted] account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

We corresponded directly with the customer via the [redacted] on 12/**/2015. Please allow 7-10 business days for the consumer to receive our response. If you would like to further discuss the resolution, we suggest you contact them directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is another...

nonsense response.
 
 I have had nothing but the run around with these clowns. This sounds like more nonsense. It took 28 days and they blamed me but I had proof that I didn't do what they said and it put the blame on how they physically handled their own mail. Worst company period. This makes me want to go else where.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Here is my response to them:
 
Here is my issue again:
1.       I paid my bill for Feb but expect for $2 then my April bill came in with a late charge for $2 of $27. WOW, where did they come with a late charge of $27 for just $2. Citi Bank came off with some off the wall BS but DID NOT just plainly answer the question. Their customer personnel has send so much ** to people to try and show as to how intelligent she but in reality she just sound stupid because of that. She needs to learn to just answer the question only and not try to send **.
2.       Citi Bank also provided proof that I did not use my [redacted] card since March because I would not pay for something so low which I can use my debit card for. When I buy garden supply I travel to Lowes just because they are closer to my home then [redacted]. Lowes prices are also cheaper on garden supplies. Thus I know that I did not use my [redacted] card.
 
The distance from my house
1.        To Lowes = 5.59 miles
2.       To [redacted] = 7.75 miles
Thank you,
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]'s My [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:
 
[Your Answer Here]Citibank stated that would investigate and see what can be done about the problems. As of today, Citibank called me from 8AM until...at this time I am not going to agree to anything that is not correct.  I know when I called and I know that I don't have a reason to rent a car or to be in Georgia.  At this time, I am trying to keep a roof over my head....something is not right.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received no response from them via email like indicated in their response. Issue still has not been resolved or even addressed. No credit has been made to my account.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] And [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I'm really grateful to the Revdex.com. Citi bank is now partially responding to my communications! I received a letter explaining how they purchased my $89.97 debt that I was unaware of and tacked on $224.57 before selling it to a collections agency, all that without making any effort to contact me. Citi Bank's rampant deception and fraud is a well documented. They were found guilty of collapsing the global economy, stealing thousands of people's homes, and defrauding the American public and only had to pay $7 billion. If you ask me they should all be serving life sentences in prison, not buying my [redacted] debt and inflating it 250% and using my money to [redacted] so they can [redacted] even more hard working Americans. I thank CitiBank for giving me the information about my account. It is good to know that there was only one purchase on my account, but that unfortunately means that CitiBank is the only one trying to screw me over here. This is the first evidence that I have received that the collections agent is not a scam artist. I probably owe him an apology. I was very skeptical of his requests. This is also the first bill I have ever received regarding my [redacted] purchase. Have you guys heard of phones? Or email? None of your correspondences have given me any way of contacting you aside from filing Revdex.com complains, hiring a lawyer, or going through the Attorney General. No. My complaint is not resolved. Having finally received a bill, I would like to dispute the validity 250% interest without ever sending me an invoice. The guy said I'd save $40.I would like to pay for my original [redacted] purchase of $89.97 but nothing more. I would like Citi Bank to explain to their collections agent what they have done and apologize to them, buy back their debt sale and send me a bill for $89.97 that I will gladly pay. [redacted]
[redacted]
[redacted]  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Day All,  Please be advised that we are working with the customer and the Consumer Financial Protection Bureau (CFPB) in an effort to reach a resolution.   Regards,[redacted]Executive Response Unit

We responded to the customer on April **, 2015.  The customer should allow 7-10 days to receive our written response.  If the customer would like to share this information, they can provide a copy of our response to your office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]the business has not contacted me yet. Please ask them directly contact me by email: [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

“We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Tell us why here...We have corresponded directly with [redacted].  If you would like to further discuss the resolution, may I suggest you contact him directly.