Citi

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 They are not co operating and admitted they automatically increase credit limits and I can request to have it turned off but I have to basically deal with 3 hard inquiries I did not ask for for 2 years. I'm furious I'm about to close my [redacted] card. It can be as simple as this remove every single hard inquiry off my credit report and I'll agree to close the credit card I have with them and I'll take my business else where and they can lose out on me and I spend a lot at [redacted]. I'm not satisfied and I will not close this claim things have gone south since citi took the [redacted] credit cards from capital 1. I also proved I never requested a credit limit increase back in 2014 and my credit limit was lowered as well all hard inquires were to be removed my credit limit went from I believe $1200 up to $2500 I complained about it because I did not agree to that and they lowered it. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here]The business stated that they would send me a paper statement so that I  Could APPLY FOR A REFUND; THEY HAVE NOT SENT A PAPER STATEMENT; NOR WILL THEY ADMIT THAT THEY DID NOT SEND A PAPERLESS STATEMENT.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:
The response given by the company is the same response I have gotten everytime. They give a vague response and take no responsibility for damaging my credit. The customer service is absolutely terrible. I cant accept that answer from the company. I need more of a response than that. I have been given no phone number or any way of getting I touch with them.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]
 They have me no effort to fix their error or contact me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We responded to the customer on July *, 2015.  The customer should allow 7-10 days to receive our written response.  Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Revdex.com:
We have reviewed the response made by the business in reference to complaint ID [redacted]. In their response it...

says "our customer" and we just want to clarify that we are not customers of Citibank.This resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] [redacted]

Thank you for your communication regarding [redacted]'s [redacted] Plantinum MasterCard account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

No correspondence has been received from the business. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]   
[redacted] [redacted]To Whom It May Concern:Citi® Prepaid Services received the complaint
submitted on November **, 2015 from [redacted] regarding a prepaid
card issued by Citi Prepaid Services on behalf of US Aggregator.  As...

a business that aims to provide a positive
cardholder experience, we endeavor to resolve all cardholder issues in a
thorough and satisfactory manner.[redacted] describes an issue with spending a card with a small balance left on one
of her accounts and also logging into the website to access her account. We
spoke to [redacted] on November **, 2015 and offered to mail checks for both
of her accounts in the amount of $1.53 and $25.00, respectively.  [redacted] agreed to this, so two checks
were issued to the address of record on November [redacted]. In
regard to the website issue, a temporary password was generated for [redacted] and instructions were given on how to log into the account and change
this temporary password. [redacted] may contact a dedicated
service agent at ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT,
Monday through Friday to discuss additional questions or concerns.We
regret [redacted]’s dissatisfaction with this situation.  If the Revdex.com
should have any additional questions, please feel free to contact me at the
number and information found below.Sincerely,Leanne J. K[redacted]Customer Service Manager, CS
OperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions[redacted]

Thank you for your communication regarding [redacted]'s My [redacted] account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any written response nor phone call from the merchant, and it has been 13 days since they reportedly sent such written response.  I would ask they resend via email to [redacted] or via phone call to my mobile [redacted].  PleaseThank you,
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not heard from Citi identity about this situation. I think it is sad that they would tell you to reach out to me, but yet they have not contacted me. They had all of the information needed from my [redacted] card and time to take money from me, but they dont have the time to contact me. Great advise from Citi! It shows me again what type of business Citi identity is. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 I have not yet received the company's response.  They said they put their response in the mail on 7/*/15, instead of an email.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]First of all, I was told by a representative of Citi that my credit record would not be affected..there is a recording of the lady telling me that.  Maybe someone should listen to that recording!  Next, my e-mail address which was being used was incorrect, because I wasn't receiving hard copies of statements, I didn't know the e-mail address being used was incorrect.  It's hard to correct something like that if I'm not receiving the e-mails, or the hard copies of the bills for that matter.I am very disappointed that  Citi isn't willing to work with me on this.  I feel this is something that was beyond my control under the circumstances.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication from [redacted] regarding [redacted]'s My Best Buy account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] will be communicating with [redacted] via mail. According to [redacted] the checks are being sent on time. This appears to be a problem on Citicards end. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello, I have not heard from Citi which goes against what they stated they would do. They have not called me to give permission for the Revdex.com to mediate on my behalf. They have not called me at all. There has been no attempt to rectify my complaint I feel as if they swept it under the rug.   Thank you, [redacted]###-###-#### 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

They have made no effort to call me also, they sent my information to the credit department instead of the checking department and I never was contacted at all. I called the woman who called me 2x left a voicemail nothing yet, hoping for the best but I am not anywhere near a resolution if no one has actually contacted me..
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] I feel that my interest charge should be removed because of the mix up when my camera was swapped out . I would like to transfer the balance to one of my cards . im currently unemployed and paying $650 dollars extra on a bill. Is kind of harsh and truthfully I cant afford it. Im full time college student trying to make ends meet. Hopefully this issue can be resolved.

We have corresponded directly with our customer via [redacted].  If you would like to further discuss the resolution, may I suggest you contact him directly.