Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I am surprised to hear that you called my homeNo message was ever leftBut thank you for understanding my situation, that is good customer service
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The business and I agree
that this case is going to be opened until all of necessary actions are completedI will inform Revdex.com when all actions are completed
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:*** *** called me times and I finally responded to her message after she had told me that the $was a maintenance feeThis company has stolen money from my account which was originally compensated to me by *** for my original expenses.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days.Thank you,** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
*** *** and I have spokenShe is saying that they do not have my contact info in any of their mailing lists, and that this may be a third party like *** *** that is mailing usI have called her back to tell her that this is incorrectwe are receiving marketing info directly from Citi, and it continues to come on a monthly basis despite having requested directly do them to be removed and now requesting again with the help of Revdex.com.Again, I would like to have Citi stop mailing me and my wifewe are not interested in their products, and would like to be removed from their mailing list.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have corresponded directly with our customer via certified delivery. If you would like to further discuss the resolution, may I suggest you contact him/her directly?Thank you,*** Executive Response Unit?

We responded to the customer on March **, 2015. The customer should allow 7-days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are lying, they can email me at anytime and have not done soAll of their responses to you have been the sameThey say they talked to me and that have notThey say they will contact me and they have notThey are all outsourced to the PhilippinesI requested to speak to someone from the UNITED STATES who could actually affect change with my account and credit me the chargesI have sent them numerous emails and actual letters requesting this for more than a year now and they never got back to meOnly now that you have tried to reach them are they feigning to have taken actionPlease ask them why they are not responding directly to me or to my very specific questions/concernsThey claim they have talked to me and they have not, they have my email address but wont discuss anything or email meThey are trying to avoid responsibility for their actions and for their customer service agents being unhelpful as well as lying to me Please ask them to explain in writing what ghost and phantom charges are pleaseI bet you they will not put it in writingI am asking for a refund which I am legally entitled toThat is all I need from them at this point.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days

Thank you for your communication regarding *** ***’s *** *** accountDue to privacy concerns we are unable to release customer information to the Revdex.comWe will respond directly to *** *** within the next 7-business days

Tell us why here...Good day,We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
[They have not contacted me ever.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]
I have not been contacted by anyone from *** nor from anyone from Citibank regarding this account This issue has not been resolved and I am looking for someone to call and discuss options regarding the *** account that was so abruptly closed Thanks *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We sent a response directly to the customer to address his additional concerns on April **,

Thank you for your communication regarding *** ***'s My *** *** account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days**
***Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

Please be advised that we have mailed a copy of our December **, to the customerThey will receive our response within 7-days.Thank you,** ***Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The letter dated February **, was mailed/postmarked on February **, which is why I was unable to respond to the previous update
I would note that the Revdex.com only allows about six days to respond which I didn't want to risk losing on the last response since I had received nothing from Citibank and they appear to be unwilling to provide a meaningful response to the Revdex.com other than they sent or are going to send me a letter.I have attached the latest letter which I received the latter part of last week from ** *** of Citibank, Office of the *** Please note that the balance due is incorrect as ** ***t failed to subtract the credit *** *** posted on Feb **, in the amount of $which was promised by *** ***, the *** *** on January **, 2015. I don't understand why they think I should pay $1,when after the credit the balance due is $1,669.21. I paid the $1,on February ** via ACH from my credit union. When I called the credit card number their computer indicated I had a balance of zero. I reject ** ***t's offer to waive the finance charges if I pay $1,by February **, 2015. After the credit of $referenced in their letter, I only owe $1,which has been paid in full. I reject their response as the balance due is WRONG.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
Correspondence with me was initiated by meMy complaint lies with the company not sending a paper statement when the account became delinquent One notice and I would have addresses it immediatelyOne late fee would have been all the extra I would have to payI should not have had to pay but one late fee and interest due to the company neglecting to send paper notices of overdue accountHow many more customers have been talked into paperless and are now in the same shape? I will settle for the company changing policy on overdue accountsIf customer is overdue one month a paper notice should be sent to them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again, I have received no response in the mail and have no confidence that Citi intends to resolve this appropriately
Sincerely,
*** ***