Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
[Your Answer Here]
To Citi:The merchant is a fraud, their website where the suppose "Terms and Conditions" were not there before and always changingIf you go there now it has this following message: "Site is Under Maintenance We will be back soon!"It seems like *** and *** *** have a better dispute process
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your communication regarding *** ***'s My *** *** account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days**
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I called Citi Pre Paid Program at ###-###-#### on June ***
and left a voicemailAs I did not get a response, I also called ###-###-####
and was unable to reach a live personCiti Bank states in the letter they
strive to resolve all cardholder issues in a thorough and satisfactory manner
Is this really the caseIf so, how does money really expireWhat is happening
here is that Citi is withholding funds on an ‘expired pre-paid card’
I humbly ask the Revdex.com to
take an earnest look at my petition and do what is necessary so that mega
corporate banks such as Citi should not be protected while they ‘lawfully’ retain
citizen fundsFor example, if I take a term loan from Citi and do not fully
pay by term end, will the bank let me off the hook because the term has simply
endedI do not think soThey would be calling me and sending me letters
reminding me of my obligationCan the same logic be applied hereBanks could possibly deduct postage/resource
expenses for any reminders sent to the citizens on pre-paid cards that remain
unused after a pre-imposed expiration date but they simply should not be
allowed to keep hard earned money from public individuals like me claiming a
card/term has expired
Many folks like me may not have the time to folland
write to you, but at the same time, I wonder how much
funds are ‘lost’/retained as such by these corporationsI hope this disturbing
trend in the marketplace and the associated challenges people are facing to
retrieve their money will help eventually add additional
federal consumer financial laws and precipitate new rules and regulations to better
protect the common folksThank you in
advance
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]
The business has simply restated the complaint and indicated that I did not contact them to reallocate the paymentsHowever, I was not made aware of this requirementIn addition, there card Fact Sheets indicates that the minimum payment is calculated based on the new balance plus any amounts from the promotional offersIf this is correct, then why would the payments made on the account not also be applied to the promotional amounts if that is what is used to determine the minimum amount dueNothing on this Card Fact Sheet sent to me indicates that I need to contact them to have payments allocated to my account in a certain mannerTheir statement does not satisfy my question about why no monies were applied to the promotional balance and then to be charged about 75% of this balance as interest accruedTherefore, I do not feel that their response helps to resolve this issue in any manner
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me and the matter has been resolved Citibank has directly resolved the issue by issuing reward certificates for the account in question.Thanks for your help in resolving the issue
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their response to my complaint basically said that I had little time to pay my balance before my account is charged offA long response and copies of my statements were mailed to meMy request to have credit reporting updated was not honoredThat is unacceptable, especially because of the horrible customer service I have receivedI have never, ever had a problem with a credit card / financial institution like I have had with this Citi credit card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
As of January **, 2015, 8:AM, I have NOT been contacted
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We responded to the customer on April **, The customer should allow 7-days to receive our written responseIf the customer would like to share this information they can provide a copy of our response to the Revdex.com

We will correspond directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Thank you for your communication regarding *** *** ***'s *** *** Commercial account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to *** *** within the next 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
They have failed to remove the infoI have called several times to follow up and they transfer me from department to departmentFinally I get a letter in the mail saying they will not renove the late paymentThen I recieve a call saying if I can get a letter from my bank stating "united central bank and *** bank merged" which I didThey have failed to remove it so far I have mailed over this document from my bank to them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10545904, and have determined that
my complaint has NOT been resolve because my complaint is that my wife and I requested with certified mail for them to discontinue any type of correspondence(see Attached) and they're still sending these correspondence everyday
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
The website is still not changed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your communication regarding *** ***' *** *** account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We responded to *** *** on 3/**/15. The customer should allow 7-days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
Citibank offered to credit the interest assuming I pay the remaining balance by the next payment. The reality is the refrigerator was damaged in transit. At first I rejected it out-right and after some discussion, agreed to a $adjustment to the price if I accepted it and there were no other problems. So far there have been none. I also asked them to discontinue and credit me for the $Maintenance/Service plan which on the latest receipt appears tpo be priced @ $190. I recently received an e-mail with a credit for what appears to be $259.80. I'm thinking after tax, the total credit should be $433, $+$+ tax (8.125% * $400). I would be agreeable to paying the original balance minus the total credit due of $and the $I've already paid in the next billing cycle, assuming I can get a correct statement to that effect.While I think there is agreement in principle, I have not seen the above $in credits reflected in any written documentation I've received from *** *** or the bank/credit card processor. The letter they sent me says I need to pay $2,by February **,which does not reflect the above credits for damage to the refrigerator nor the discontinuance of the service plan.I think this experience shows why it was inappropriate for them to bill me and ask me to pay them before the refrigerator was received as it was not delivered in the condition advertised. The letter I received from *** *** at Citibank has no phone number on it to discuss this with them. Furthermore, there is a typographical error in the letter in that it shows the refrigerator was delivered on Tuesday, January **, when it was actually delivered on Tuesday, January **, 2015.Thanks, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days** ***Executive
Response

We have responded directly to our customer. If you would like to discuss the resolution, you would need to contact our customer directly

Thank you for your communication regarding the customer's My *** *** account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days.
Thank you,
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