Citi

We responded to this customer regarding this matter on 03/**/They have not had a chance to receive our response at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have reviewed the response from Citi/*** ***I have paid them $which is half of the interest I owed on a balance of $dollarsI have already spoken to a *** at *** *** with no resolutionIf I had known it was a month type card I would have paid it off and never made future purchasesThey tell me that they informed me of this on the 3rd/last page of my billHowever, if you think it is a credit card all you look at is the payment slipI feel as if I was tricked into paying triple what I owe, it seems almost illegalSo no this is not resolved!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A lady contacted me about weeks ago to let me know that she was going to take care of my complaint and conduct the investigation. I haven't heard from them since then. I'm so sissapointed because due to this issue my credit score went from almost down to 624.I'm expecting for them to fix this issue as soon as possible and fix my credit score back to normal.Thank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here...2/**/Customer was emailed the requested documents today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
THE RESPONSE MESSAGE IS BLANKTHE FRAUD IS STILL ON THE ACCOUNTNOTHING HAS BEEN REMOVEDNO ONE WILL CALL ME BACKWE CALL ONCE A WEEK EVERY WEEK AND HAVE FOR MONTHS ON END NOW WITH NO RESOLUTION
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have responded directly to *** *** as of February *, 2015. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have not received any letters from citi bank so I can't show you any letters
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
A voicemail message was left by a Citi agent, who asked me to call Citi backNo solution to this issue provided or any suggestions left in the messageI would ask for a recordable way which shows how Citi will fix this issue, email preferred if Citi would like to avoid showing their decision on Revdex.com but to contact with me directly insteadThank you!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[*** *** Credit Services has not contacted me to resolve this I am confused totally by their reply.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
[Your Answer Here]
They have not contacted us in reference to this hospitalization... All we have received is threatening lettersWe are not sure why they would say that? They have not tried to listen to The original complaint filed... They are vague and have not tried to morally understand that accidents happen... In the meanwhile, they are receiving a direct deposit for the balance due, but due to the current circumstances that is all that *** *** can pay. I *** *** was diagnosed with *** ***, and have two small children I am a Single Mother to...Four and five years in age are they...We are giving them all we can at the moment. We will continue to give what we can until our health returns... Nobody expects for these situations to happen and we are doing our best Respectfully, *** *** *** ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

We will be corresponded directly with our customer, as we have received a duplicate complaint from another government agency. If you would like to further discuss the resolution, may I suggest you contact him directly?

Thank you for your communication regarding *** ***'s Home Depot account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***While the matter is closed, the resolution is not satisfactory to me but I do not expect Citibank to do anything further
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
The letter received from the business does not address my complaint Rather than address my complaint, the letter simply seeks to enforce the merchant's return policy and dictate in a paternalistic manner how a customer should operate when making purchases The letter received does not explain why the credit card company accepted fraudulent documents from the merchant nor does it address its poor customer service in attempting to help me resolve the issue Further, please note that I explicitly give the business authorization to communicate with the Revdex.com so that there may be no obfuscation by the business in addressing this complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
*** *** from the *** *** *** of Citibank contacted me via telephone and was extremely cold and uncaring. She immediately went into defending Citibanks position on the matter and refused to hear my complaint saying that she read the complaint and understood it. She followed up with a letter as well. Ultimately Citibank has allowed fraud to be committed against their customer and their so-called fraud protection protects the criminal committing fraud.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In our previous correspondence to *** *** ** ***, we are no longer responding to concerns regarding this matter
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
Regarding complaint ID # ***, I have not communicated with a Citibank representativeTherefore, my complaint has not been resolvedYour help regarding this matter would be greatly appreciated
Thank You,
*** ***
***
###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
*** ***'s credit processor Citi Bank appears to know about the Fair Credit Reporting Act, but their response clearly ignores the law. Citi's response to me fails to address my written protest and bank evidence of ALL monthly payments ($and $29) paid in full and before each due dateI filed a formal protest, including bank payment evidence, with Citi Bank on February *. This protest was of Citi's erroneous claims of late payments and their piling on of late fees and interest. However, Citi ignores my Fair Credit Reporting Act complaint. I've now filled a complaint with the US Consumer Financial Protection Bureau. I've also contacted Citi bank, both by phone and in my written protest, to require Citi to stop their telephone harassment. Citi's phone rep acknowledged that I had that right under the law to stop the phone calls. However, I continue to log Citi's continued robo harassment phone calls of up to six times a day
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***