Citi

We sent the customer a letter on 03/**/It can take 7-business days for them to receive it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
[Your Answer Here]
They called me and told me that they are going to working on my case but have not called me with a solution or informed me further in the caseThe matter is not resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
Citi chooses not to reverse the days past due report to the credit bureaus The only $ amount I owed days past its due date was cents Citi does not take this into account in their response You have my permission to view any documents from Citi.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[They can respond here, so I can prove my case for public knowledge to see, but Citi has failed to respond here, which they DO NOT have legal documentation that I asked for, but still keeps this derogatory trade line on my credit fileI want it removed immediately or I will take further action swiftly.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here It is absolutely absurd that my Citicorp Card Services, Inccan't respond to Revdex.com regarding this issue. Citi Bank would not be providing any information that isn't already PUBLIC INFORMATIONI received a letter in the mail from Citi Bank yesterday telling me that my acct was Charged OFF on 9/**/14. I sent a letter to Citi Bank (seeattachment) to the address provided to me by one of the customer service reps at *** ***. Why didn't I receive a response? I sent the letter a full months before my acct was charged off. Citi Bank would rather charge off my account, add a JUDGMENT to my credit report, sent it to a collection/law firm named *** and *** *** *** *** *** ** ***, phone ###-###-####. Couldn't Citi Bank just say ((((We received your letter and thank you for contacting us letting us know you are unable tomake this month’s payment. We do see that you having been making the payment arrangements as agreed for approxtwo years. However, please keep in mind that if you don’t keep these arrangements, your account will be changed off and will no longer be on our books and a judgment will be added to your credit report and NO LESS THAN collection agencies/law firms will be contacting you to collect our money NOW their money)))) After all *** ***, we Citi Bank, didn't get to be as BIG as we are by being concerned about little people like you!!!I wasn't given any options to resolve this problem with having my credit affected and a law firm coming after me.Citi Bank ~ please respond to the question below:-------Respond to my original complaint.-------If this has been charged off and added to my credit report as a JUDGMENT… why are collection agencies/lawfirms/sheriff deptcoming after me?-------Why am I being punished twice?]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After cancelling the Debt Protection Plan according to their instruction, they said they could then help meThey finally called me todayThe first person I talking to said if I could make a minimal payment, maybe as low as $a month, they could work with me until I got back on my feelShe then passed me on to a man who said something quite differentAs near as I could understand it, I could pay around $a month, which is higher than my minimum was when I was in good standingHowever, if I had a source of income - employment - they could drop the fee to around $a monthIt's being unemployed that's causing the problemSo the less ability I have to pay, the more it costs me, by far. I have no idea what's going to happen next, but there is no way that I can currently pay the amount they insist onMeanwhile, he said they would continue to pile on late charges and interest.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your communication regarding *** *** *** *** *** *** account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days

We responded to the customer on 3/**/15. If the customer would like to share this information they can provide a copy of our response to the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received my refund of these unscrupulous fees
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
They said they would not remove the hard credit hit because I applied on my ownI only applied because they lead me to believe I was pre approved by their mis-leading wording on the letter for this cardI wouldn't have otherwise applied not knowing and put a hard credit hit on my credit reportThis is un acceptable and i'm sure many people have been scammed into believing the same thing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** And *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
The items are still on my statement and I have not gotten a time frame for the resolution I feel if I state this matter is rectified because they reached out to me, they will not follow through with the problemThey have not given me any different information than before I reported this to Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have previously advised the Cardholder that we will no longer respond to the same issues

Issue is resolved as the other company has responded and has agreed to issue my refundThank you for your assistance

Thank you for your communication regarding *** *** *** *** account. Due to Privacy concerns, we are unable to release customer information to the Revdex.comWe will respond directly to the customer

Citi says that I should have read the vendor's T&CsI didBut they do not warn US citizens that the CFTC and the SEC ban foreign binary options brokers from marketing or accepting Americans due to the high rate of fraud, including frozen accounts and altered trading clocks, which is what happened to me.Citi and *** and *** and all the banks should not process these types of payments and should warn their clients that these operations by foreighn brokers are illegal.They do not want to listen or accept their mistake I should not be responsible for fraud

Thank you for your communication regarding *** ***s Home Depot account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
The response does not address any of my concerns I am very disappointed with the way my complaint has been handled I have not received any substantive response about the issues I have raised in my letter I am re-attaching my complaint for your review given the lack of substantive action taken by Citi
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We previously responded to the customer regarding this matter on January **, 2015. The customer needs to allow time to receive the resolution letter

Thank you for your communication regarding the customer's My *** *** account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days** ***Executive Response