Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
[Your Answer Here]
I have not heard from Citibank yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
[Your Answer Here]
Initial complaint was that the bank made a mistake in processing a payment that I requested be held until certain information was verified, only to discover the payment was process while I was verifying the informationWhen informed of this, bank rep repeatedly explained information I already knew, then requested time to research a recording of the phone call of the interaction in questionWhen no such recording could be located, the bank assumed no liability and only offered an alternative credit that does not suit me or my needsExplained this to the rep, but the rep had no alternatives to offerAccepted the concession because it was the only presented course of action, but clearly stated that this is not a satisfactory resolution to my complaint -- it seems ridiculous that the responsibility of proof that I had a bad experience lies in the hands of the people who created the situation in the first place
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I cannot put that I accept the response until I have physically read the letter sent to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We responded to the customer directly on March **, 2014. If the customer would like to share this information they can provide a copy of our response to the Revdex.com

We have corresponded directly with our customer by letter. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Our caretaker did accept a certified letter on June * from Citi Bank. This will be reviewed when forwarded.Why does this merchant refuse to send electronic submittals? Is this another attempt to just charge unjustified fees on a zero balance?Again this account was paid in full,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
Citi cards refuses to accept responsibility for approving a charge from a merchant (***) that has been banned in the USA by the CFTC and the SEC for fraud I was unaware that this was the case when I signed up and deposited $which I lost due to the site fraudulent practices I have spent many thousands of dollars on the credit card and have paid in time always It is regrettable that Citi does not protect the customer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We previously responded to the customer on October * and October **, 2014. The decision made is final

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint
has NOT been resolved because:
[Your Answer Here]
I am not sure who they have contacted, but it wasn't meThe only contact that I have had was with customer service
rep , who was of no assistance in resolving this matterIf I have overlooked something,please let me know.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]I have already spoken to the business after filing this claim and they offered no resolutionIf they have a proposed resolution, they should present it here, publicly.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly

Revdex.com:
I have received a letter fron Citi concerning my complaintThis is the beginning of restitution due to my name
Now that your company has agreed to send a request to the credit reporting agencies, Experian, Equifan and TransUnion, to delete all derogatory information on my *** *** account from my credit bureau file.I thank you for this! ButI will not accept a satisfactory rating.The situation began with your company,*** ***, having the wrong address in their computer systemsI did not type the incorrect information into your computer systemsThat was NOT MY ERROR! Before this situation began my credit rating was at a If I had received the billing on time in the correct mail box, Hc ** *** ***, Not Hc (and no p.obox) The bill would of been paid on time and cleared before due dateI would like my credit restored to the score I had before your companies error and it was NOT SATISFACTORY! MY CREDIT WAS EXCELLENT!!!! Yes, I provided the correct address to *** ID # ***(out of Boise Idaho)It was at that time he made the corrections into the mainstream computer systemThe error was not mineIf this situation is not dealt with to my satisfaction as I feel is due, my lawyer will be contacting youI do believe your companies negligence or lack of proper training is costly to your company if situations like this go to courtYou must understand my name is my honor and it is PRICELESSShould this go to court there is no price for my good nameMy name is priceless,it is my honor and therefore I will fight to the very end to have my name restored to it's excellent score
I appreciate your time concerning this matterThank you

We responded to the customer on May **, 2015. The customer should allow 7-days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have sent a response to the customer on May **, 215. If the customer would like to share this information they can provide a copy of our response to the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
I talked to Citi Bank , the credit card side, two timesFirst she said she could not do anything.I called *** *** and said Citi Bank told me if I got a Gold card I would not have to worry about my milesI told her I got a Gold cardShe said ‘I don’t think I have record.” I said please look them up. She didShe found when I got the Gold card but had no infoI told her I called Citi Bank on the phone and they told me about the Gold card to prevent me from losing milesFirst she said she could get phone conversation from that period but now she said noPassing the buck.Then, she said to call *** ***, it’s their problem, we have nothing to do with itI said “you told me the Gold card would solve the problem.” The person who sent me the Gold card was maybe looking for gold or a commissionSo now she wants me to call *** *** just to hear them say Citi Bank has no authority to tell us how to run our business. THANK YOU *** * *** CASECID***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Thank you for your communication regarding the customer's *** *** *** *** account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business
days** ***Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have received one email with the paperwork that was NEVER sent to me and NOTHING telling me what to doI have talked one time to *** with NO other conversations.I responded to the email with no response back from either the sender or ***.The credits still have not been put back on my card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Would like to say most business's and banks today don't care about the customer any more it is all about the money no matter how they get itThey just want to screw the little guy over no matter whatI just got screwed and you will move on to the next person because you do not care I do not know how you people can sleep at night but I'm sure you do just fine
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
I have not recieved any notification or attempts from Citi corporation to resolve this issue It still remains unresolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***