Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The credit company continues to do nothing even though they unautherized a transfer of $from my credit card and into an account I never heard of and want me to pay for their illegal actions.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again, the same exact responseThis is getting nowhere, I have kept all correspondence and I will be taking legal action.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Credit Bureaus were notified that the account was closed. I requested that they be notified and made aware that I never received a credit card, a statement, or any written correspondence, instead received two phone calls requesting late fee payments. My concern is still that my credit is showing late payments. The reason City was paid in full was because we couldn't get any paper work and constant phone calls asking for the late payments which I thought would hurt our credit. Supposedly they reached an agreement with *** to pay the 15% discount that would have been if we had not financed. We have not received this money and don't know when it will arrive, and a letter stating that the account was closed to the credit checks doesn't show us that our credit has not been hurt or effected
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** And *** ***

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. Our letter was mailed to the customer on 9/**/Please note that it may take 7-business days to receive
Thank you,
** ***
*** ***

Revdex.com:At this time, I have not been contacted by CITIBANK Financial Centers-Executive Response Unit regarding complaint ID ***.Sincerely,*** ***

Thank you for your communication regarding *** ***s *** *** Gold MasterCard account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days

Thank you for your communication regarding *** ***'s *** account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We have responded directly to the customer as of October

We have corresponded directly with our customer as of December **, 2014. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank Revdex.com for your help. I received a phone call telling me that the amount CitiCard billed me has been excused, the bill is wiped clean, I owe nothing and the case is closed. If this is truly the case I am satisfied Sincerely, *** ***

We responded to the customer on 11/**/14, 12/*/and 12/**/14. If the customer would like to share this information they can provide a copy of our response to the Revdex.com

"THANK YOU FOR YOUR COMMUNICATION REGARDING *** ***'S ACCOUNTDUE TO PRIVACY CONCERNS WE ARE
UNABLE TO RELEASE CUSTOMER INFORMATION TO THE Revdex.comWE WILL
RESPOND DIRECTLY TO *** ***'S WITHIN THE NEXT 7-BUSINESS DAYS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Their response is hardly acceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We responded to the customer on 2/**/and 2/**/15. The customer should allow 7-days to receive our written response. If the customer would like to share this information they can provide a copy of our response to the Revdex.com

We responded to the customer in writing on June *, 2015. After receiving our response, if the customer would like to share this information, they can provide a copy of our response to the Revdex.com

We are responding directly to *** *** on April **, If he would like to share this information he can provide a copy of our response to the Revdex.com

Thank you for your communication regarding *** ***'s Ford Service Card account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We have responded directly to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
The response states that I was late and my account can not be adjustedMy lateness is not the point of contentionI am aware that I was lateThe reason I was late is the reason for the complaintCiti never properly notified me of the outstanding debtI only received generic emailsI never received a phone call or a letterIf paperless was chosen, it was unbeknownst to me, perhaps a default setting, which is unfair to the consumer regarding important mattersNo effort was made to notify me about the outstanding balanceIf a proper effort had been made, the balance would have been paid on time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your communication regarding *** ***'s *** *** account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me and the matter has been resolved.Thank you for the call and taking the time with me to figure out what happened and then resolve it to the best of your ability
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Not surprised at all for such a shortresponse to NY Revdex.com and customer like before. “they can provide a copy of our response tothe Revdex.com” ---- Is it *** or anyone else from Dividend Cardmade that response to NY Revdex.com? It apparently contradicts with the so-called “POLICY”I was told by *** on 12/**/that they would “not correspond with Revdex.com”Sheeven refused to correspond with Revdex.com after I told her that I could send her awritten authorization which she requested on 11/**/(See her prior response please). If so, was *** misguiding customer negligentlyor intentionally on 12/**/14? But nonetheless, why did they assign such anincompetent staff to call customer again and again without basic knowledgetowards due policy? Is *** the only person handling related issue?Now, I am NOT surprised AT ALL at losing my cashbackmoney $after reading so many self-contradictory and unaccountableresponsesThanks to them for letting me have insight into the actual customerservice qualityMy next decision will be termination of the Dividend Card. I do not know why *** called me again on12/**/As everyone can see, I already rejected new response from *** asshe failed to show competence and credibilityShe just challenged her own statements toRevdex.com and customer for times May I guessthat *** even did not read my last response carefully before she called meagain on 12/**/14? Actually, I am used to that already. Let’s move on to my claim: 1. I still want a FULL REFUND for my $Dividend Card cashback *** told me for times that their work needed improvement in the future, so, why not take actionto show customer THE IMPROVEMENT immediately if she will not deny it in the next response. 2. I will reject response from *** after she failed to convine me her competence andcredibility A new representative/supervisor of Dividend Card in New York to oversee theprocessing of the complaint will be great helpful as it’s unlikely that ***is the only available person to handle this complaint for Dividend Card 3. Can Dividend Card find staff for Customer Service in New York to further duly response? I am still confused why *** in *** *** accountable for this complaint as that is not within thejurisdiction of New York Revdex.com Initially, I resorted to Revdex.com whose Jurisdiction consists of Business in *** ***. But now it’s so confusing that I am still receiving responses from *** ***,not NEW YORK CITY AGAIN, I am NOT surprised AT ALL at losing my cashbackmoney $after reading so many self-contradictory and unaccountableresponsesThanks to them for letting me have insight into the actual customerservice qualityTermination of this card and its related service will be mynext and best decision after this complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***