Citi

*** ***Complaint #***We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.Thank you,*** *** *** Executive Response Unit?

Initial Business Response /* (1000, 8, 2015/11/18) */
Received business response via fax to Revdex.com, 11-16-
Scan of original is attached; text of note reads as follows:
"Customer test drove vehicle 3x before purchase, last on day of delivery was extensive
Customer took vehicle on a long
tripCustomer put 5,miles on vehicle in first month of ownership = 4x usage 1,mi / month
We will not participate in tire complaints after the purchase and after 5,miles
*** A Lager, President
Lager's of Mankato Inc"
Initial Consumer Rebuttal /* (3000, 10, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again this dealership is avoiding the issue
it doesn't matter how many times I drove the car, the fact is I mention the noise the tires were making from the very first time I drove it,and I was told the noise was because the tires were high performance which was wrong the reason the tires were making the noise was because they were cupped and they knew thatThat is why I'm asking them to help replace the tires

We are responding directly to *** *** regarding his concerns. He will receive our response by mail in 7-days. If you would like a copy of our response you will need to contact *** *** to make that request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]
I was told they can only submit a request with the legal department for the documentation I asked for but cannot promise when or if I will even get itThis is the same answer I got from the previous two customer service repsI do not consider having reached out to customer as an acceptable resolution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Due to privacy concers we are unable to release customer information to the Revdex.com. We responded directly to *** *** on October **, regarding his concerns

As stated in our preivous correspondence to the customer, we are no longer responding to concerns regarding this matter.** ***Executive Response

Good Day All,
We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office
Regards,
*** ***
*** *** ***

We have corresponded directly with our customer. If you would like to discuss the resolution, you may contact the customer directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
the business never responded to my suggested resolution nor proposed any other possible resolutions
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days** ***
***

Thank you for your communication regarding *** *** *** *** Credit account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to *** *** within the next 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
this is, AGAIN, a lie and DEMAND by Citibank that I do ALL THE WORK How about they actually try to contact me at my email address.I am TIRED of them lying and then demanding that I do their job.I do NOT accept their claim that they can make decisions unilaterally
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your communication regarding *** *** *** *** account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days

Revdex.com:
Citi contacted me today and resolved my issue by reversing the $87 fee. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have not received their response so I am unable to accept or reject. I have already written [redacted] and received a standard form letter that did not address my inquiries . I am rejecting based on previous response from them but prior to learning the contact they said they made was to an invalid number that I did not give .
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Home Depot did send me two letters, both the same.  There was nothing in the letters that even addressed the problem.  They just sent m copies of my bills for some reason and said they consider it closed.  I think they wouldn't go thru the Revdex.com because they were not interested in settling and they think both of us will give up and they will get out of it.  It seems a ridiculous time consuming matter on their part for the original bill I did not receive for $20. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ They have simply responded and refused to make any concessions on the matter, the Revdex.com should leave this complaint on the company's repord as a complaint where the business did not make any effort to resolve the issue. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have not received any communication. Once again, there is a failure to communicate. 
 
 
 
In order for the **B to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This is assuming that they have contacted the credit bureaus and  I will see my credit restored back to its original state.  As of now, this has NOT happened, though they did say it may take a few weeks.  Only then will I consider the matter resolved to my satisfaction.
Sincerely,
[redacted]