Citi

We have been unable to locate an account using the information that was provided by *** ***We request he provide us with the complete digit account number so we may investigate his concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
[Your Answer Here]
The above statement is 100% false! I have not been contacted by Citi in any way, shape or formIf they claim to have done so, they are lyingI even went and checked my spam folders to see if I missed an email from themThey have not sent me anything and I have not received any phone calls, PLUS I do not have voice mail so it is impossible to leave me a messageAs I mentioned before when I have called and spoken to Citi's outsourced customer service representatives, they mention phantom and ghost chargesWhich make absolutely no senseIn fact they cannot even explain their own actions, as they don't make sense, even as they attempt to explain them they don't make senseThey are completely fictitious excuses for mistakes THEY made, and continue to make to this dayAs I sated before I need to have ALL of the and predatory decline fees reversed, as well as the charges mentioned in my initial complaintWhere I did not receive goods or services that I had paid forIf the named party wishes to contact me then they will need to send me an EMAIL or a letter to my physical addressThe nature of the card and the numerous charges and the lack of genuine customer service and accountability is predatory in nature and I believe borders on the illegalI am still waiting for complaint/issues to be resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and give you permission to to review my information with citi so you can review the account
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me and the matter has been resolved Thank you for your assistance with this matter
Sincerely,
*** ***

***Hello and Good day,We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly*** ***Boise Executive Response Unit?

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Revdex.com:
.
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The letter they sent didn't resolve the issueThey still refuse to either credit the account or refund the moneyAm I making an unreasonable request? If you don't want to honor the payment then return itYou cant not honor it and not return itDo you not agree?!?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me and the matter has been resolved
They have indeed contact me and acknowledge the error as well as discovered a flaw in the automated system that generated the letter to me.THANK YOUSincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Thank you for your communication regarding *** ***'s application. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to *** *** within the next 7-business days** ***Executive Response
Unit

Thank you for your communication regarding *** ***'s My *** *** Credit account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to *** *** within the next 7-business
days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
I understand the APR and that the interest charges billed are accurateHowever, I was advised by one of their representatives that I would receive a credit to my account if I continued to keep this card as my "card of choice" were the words used by the representativesI expect a credit to the account since that is what I was told by this company(A company that I have been loyal to and a customer for many years)
*** ***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Paperwork was received by Citibank yesterday that does resolve any issuesI am the complaintant's daughter and I happened to grab the paperwork from her as she was about to tear it up as useless informationAs stated, complaintant has *** and does not understand any of thisThe matter should be considered resolved and any further complaints are due to the nature of the disease in questionI apologize for any confusion.Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
Citibank is not willing to work with me on the issue while other financial institutions have used the re-enlistment contract to give the benefits
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
CITI asserts that a letter was sent to me on March **, 2015. I never received a letter.CITI also stated within this 4/**/letter that a copy of the March **, letter was enclosed. No letter was enclosed in this mailing.This letter is signed by ** *** of the Executive Response Unit and states an enclosure was included, however no enclosure was included
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Due to privacy concerns, we have responded to the customer directly via mail*** *** will receive her response within 7-days.Thank you,** ***Executive Response

They only Addressed the issues after filing the complaint, too bad Citi didn't do it without the Revdex.com

Thank you for your communication regarding the customer's *** account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to *** *** within the next 7-business days
Thank you,
**
***
Executive Response

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business's response says "We will respond directly to the customer within the next 7-business days" As of January **, there has been no communication from anyone in the Executive Response Unit of the Office of the *** of Citicorp Credit Services, Inc(USA) The account referred to in this complaint was paid in full in December In contrast to the difficulty of getting a meaningful reply from this unit, Citi had no trouble accepting a check for $4,in interest from the daughter of the account holder
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Thank you for your communication regarding *** ***'s Shell MasterCard account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days