I purchased a top of the line Dell XPS-computer in September It is not yet months oldMy invoice states that the computer is Windows Ready and Windows (when available for my computer) is includedThe computer will not upgrade to Windows even though I have spent roughly hours trying to upgrade to Windows I have called Dell Tech Support many times and they acknowledge a problem with this upgradeI have followed their verbal and written instruction carefully and still no success upgradingAll of this has been very, very inconvenient for me and my wife who is the primary user of the laptopShe is in medical school and many days she has not had use of her computer when these upgrade attempts have taken placeWe have had to remove files and programs from the computer and do a factory reset (per Dell's instruction) many timesThis means programs and files have had to be put back on the computer as well as the original Windows operating systemAll of this h
On dec 8, 2016, I made a purchase for Description Deus Ex: Mankind Divided - Xbox Live Digital Code and XCOM2: Season Pass - Xbox Live Digital Code They are both digital code for xbox one games Deus Ex: Mankind Divided is suppose to be the full game but instead what I got was a season pass Season pass are just added content to the game and it needs the actual game to access I did not have problem with the XCOMseason pass because I intended to buy the season pass Deus Ex is the issue i'm having because they mislabeled the item The final cost was $after my gift cards on my dell preferred account I've contacted them over months to get it resolved over the phone and email All I got is they will look into it and get back to me in the next 24-hours Then a week go back and they would email me to tell me to call customer service After calling customer services, they would call me and tell me they look into it The cycle just keep repeating Now the balance
I ordered Arlo Q camera from Dell.com and the item was never shipped due to issue with payment processingI used Dell gift cards for the paymentDell charged my gift cards and never credited my balance while the order was not fulfilledI emailed, called and chatted with Dell agents and they all kept redirecting mePlease issue refund on my gift cardsSee transaction details below: Order date Nov26, Dell Purchase ID [redacted] Dell Advantage Reward - *- $ Dell Advantage Reward - *- $
I purchased a Dell XPS in April of for my daughter's birthday Since I was ordering direct from Dell, and adding some RAM and storage to the computer, I ordered early to allow sufficient time for delivery After delivery, since this was a birthday present, it stayed in the box until time to open the gift, which was this past Friday, 6/2/(the first time the computer was taken out of the packaging) The computer was stored at my climate controlled office under lock and key during the time between delivery and opening Dell has a day return policy from the time of order I understand this policy However, this was a birthday gift and as the owner of a business myself, good customer service sometimes calls for exceptions to be made This is one of those cases When the computer was turned on, it would not boot up After 2+ hours on the phone with Dell tech support, they could not fix the problem Either the OS was corrupted, or had never been installed I then requ
I purchased a hard drive on the 4th of March and I have not received the item as of today (04/09/2016)The original date that I should have received the item got pushed back every week from the date of my initial paymentI called customer service every time I did not receive the hard drive on the promised date only to be told umpteen times that there has been a delay in my orderWhen I asked to speak to a supervise, I was told that I need to cancel and repurchase the itemI did cancel my order then made a repurchaseSame story! My order delivery date has been pushed back twice since my cancel and repurchase I am kindly seeking Revdex.com's assistance in getting my productI was charged for my first purchase and second purchase and I am yet to see my refund for the first purchase show up on my bank account DPID#'s : [redacted] & [redacted] SRN#'s: ( [redacted] ), ( [redacted] ) &( [redacted] )
I had a tv delivered it came damaged I spoke to a customer service rep on 8/9/ He promised me that I would have a new tv shipped out and receive all the information Then on 9/12/I contacted them again as nothing had gone through and this guy told me that I could only exchange it for the same brand at the same price point and that if it was a lower price point they would not refund the difference for me They also would not have the tv repaired He was very rude about the whole ordeal
My order [redacted] and [redacted] were first made on 04/around 5pm and then confirmed for daysBut they were canceled this morning around 4am without any sign or notice at allI was told by the rep that the orders were canceled due to gift card verification issuesBut the gift cards were already charged the day I placed the orderI have been using gift cards for many orders and there is definitely no issue with my gift cards I also got a reply from another rep that it can be the reason that I combine the daily deals together with the Dealmoon 15% off which means Dell canceled these orders because I bought them with an unexpected low priceI also made an order on 4/with gift cards + credit cardBut that order has no issue at all (order# [redacted] ) because I only applied dealmoon 15% off on this order This is definitely a selective order cancellation And most disappointingly, Dell didn't even realize they have charged me on the gift cards and my AMEX credi
Ok This is the second dell laptop I purchased from ***, the first one I got the motherboard went out a day after the warranty expiredThe current one I have is still under warranty, their tech support outfit doesn't have an inkling about the problem, I honestly feel they are giving me the run around until my warranty expires My computer has been down for three weeksI have been calling their tech support requesting they send a prepaid box in the mail so I can return this pc to get fixed rightToday I spoke to customer service who just insisted that I talk to tech support, he would not even put his supervisor on the phoneDell quality has really gone to the dogs and their service is worst
My original order, DPID: [redacted] , was cancelled without notification which contradicts Dells stated procedure: " We will review your order shortly and send a confirmation email with your delivery detailsThanks for shopping with Dell!" This cost me about $because the purchase was during Tennessee's tax free weekend I spent way too much time on the phone being passed around from department to department each explaining that they could not help me and passing me on to someone else The sales department is where I ended up They spent ***s talking to their supervisors to get the problem resolved Finally, I caved and agreed to pay $for the computer that I was originally only charged $for AND I agreed to pay the additional tax incurred because they processed the purchase weeks after the original purchase (which was in Tennessee's tax free weekend) I agreed to this because [redacted] ( [redacted] @dell.com) said she would give me a store credit for the difference
I bought my Dell over a year agoSince then I have been getting calls from "The Dell Customer Support Center) trying to get me to pay them money and when I tell them it is a scam, I have has terrible sexual things said to me, by a Dell employeseAt first I blocked all call from the customer service and there was peaceI have since had to use customer service over and over again so and had to unblock the calls If it was once in a while I could Ignore itIt happens daily, sometimes two or three times a dayI have called and complained over and over to no availI have asked for customer service in the US and they keep sending me to IndiaThe final straw when I called for a manager and was given the phone number to the scam! I am consistently being harassed by these men working for Dell and I can't get anyone in India to listen or to stop these menPlease help! The biggest problem is the computer keeps breaking and they have to manually tap into my computer to resolve the issue,
Shortly after I purchased the laptop from Dell the toolbar began flickering, mouse transiently would move on its own, and transient bubbles would appear on the screen I spend several hours on the phone with tech support re installing the operating system after purchasing a memory stick to back up the hard drive The tech person stated that this would alleviate the problem Several days later the problem re occurred I called Dell tech support and they said to send them the computer I paid to pack and ship the computer to Dell They returned the computer stating that they re installed the operating system (a second time) as well as some wires and the computer was functioning fineSeveral days later the problem re occurred along with an additional problem where the screen spontaneously began flickering or developed multi colored vertical or horizontal lines rendering the computer unusable I called Dell support and asked for a new computer since the computer that they sold me w
This is due to their privacy policy, It seems Dell has sold my information to a Group from India that thety keep calling to scam me out of money or credit card #sThey start off saying that my computer is infected and they need to connect to my PCIve had them call me over times in the last year which is unacceptableI have read in other forums that this is happening to others and will start a class action lawsuitI never want to deal with dell again and I want them to buy back their product and give me a full refund for my headaches and worrying my wife as well
I am writing to express my dissatisfaction with Dell Customer Service We purchased two $gift cards and a $gift card about a year ago When I tried to use them, the two $cards registered $and $when applied in my shopping cart The front line customer support team was unable to help me complete my purchase This was my first source of frustration because it cost me the ability to take advantage of Dell's Cyber week desktop sales The issue was not resolved in time for me to complete my purchase that week Over the next three weeks, I made six phone calls to Dell Customer Support The front line support team tries to be helpful, however they do not have the tools to resolve my issueEach time, I had to wait on hold while they contacted the Gift Card Support Team One time I was told that my request had been rejected without any explanation Another time I was told to send in a scanned image of the back of the card Yet another time, I was told that no one k
All summer I have been dealing with problems with my Dell computer I keep getting error messages, technical issues, fizzing, and problems getting my computer to start up Due to me being under warranty Dell suggested that I erase everything off of my computer I had to go to Office depot and pay money out of my pocket for them to take all of my files off of my computer and put them on a USB drive Once I did that I had to call Dell back to get them to restore my computer back to the original settings They asked me if I had a cd and I told them years ago they sent cd's with your new computer for situations like this In giving cd's with the computers it helped if you needed to reinstall programs back onto your computer that were lost for some reason or anotherThey would give you a windows cd, and cd's with all of your programs on it I told them I did not have a cd, so they suggest that I purchase a cd form their software department I told them I was not purchasing anythin
I purchased a new inspiron service tag [redacted] I had to send it back times for multiple repairs all timesreceived it back same product every time "fixed" only to have the same issues and have to send it in againthis last time 3/they had returned my product fixed again, but with none of the pre installed factory programs that I had originally purchased the laptop fori contacted them, and they told me I would have to pay for tech support to even help me outunacceptable since I purchased it with the pre installed programs and had multiple computer failures that had to be addressed by DELL!
I bough Allienware this morning 01/16/, the order wasn't through because my credit card didn't recognized the purchase, I called the costumer service at 10:am to go ahead with the charge after I solved with the bank, the attendant on the phone got on my order number and said the specifications that I have on those laptops I'll have to purchase a extra $of protection fee, I asked numerous time if I could buy the laptop without this fee, he said no, it's not possible to buy the computer without .I went ahead and said ok I need this laptops this week , he charged $first and then another $2,after on the same laptops I had saved on my kartAfter reading the website I learned that the laptos already had the plan included and I didn't have to buy, I called again spoke with another agent and she told me that the were not supposed to charge me again, plus the first order was never canceled and they did a second order I was about to receive laptops , she cancel
On Sept I placed on online orderMy order number is: [redacted] From Sept 19, I have been attempting to cancel this orderIt is currently on "cancelation initiated" statusI have spoken to regular customer service reps and the cancelation department directly and they can not seem to fully cancel this orderThe Dell Financial Service (DFS) has placed a hold on the amount of the order, some $1,600, for this whole timeWhen I called DFS I was told the order was fulfilled according to their recordsI am frustrated by the front line Dell customer service associate, and the cancelation department not being able to fully cancel this order that has been in limbo since Sept
Dell refuses to accept valid confirmed E Dell gift cardsprovided by DellMultiple calls, Unresolved We’ve encountered a payment issue We are unable to process payment for this order using the provided payment methodWe will attempt to authorize your order again on the following business day, and we’ll contact you if there’s still a problemPlease note that a delay in payment processing may delay your order shipmentYou can check your Order Status anytime If you’d like to use a different form of payment, you can chat with a Dell sales representative Mo?nday thr?ough Fr?iday, a?.mto p?.m., or call [redacted] , option Order summary Order date Nov30, Dell Purchase ID [redacted] Order total $ Your products (2) Item Qty Unit Price Subtotal Software $ $ Call of Duty Infinite Warfare Legacy Edition - Xbox One $ $ Subtotal: Shipping: Environmental Fees: Estimated Tax: Total: $
Do not purchase anything from Dell, they pretend to have customer service, but it really doesn’t exist Even when they make a mistake, they won’t own up to it We purchased two spare hard drives for our server and when an issue arose, we discovered that they had sent the wrong sized hard drives (and yes we have the documentation of our order compared to what we actually received), we contacted Dell and were told that they would not honor a return or issue a refund, even though it was their mistake We spend a ton of money with Dell on a yearly basis and still they refuse to make it right This post is only the beginning; I am now on a lifelong campaign to let the world know our experience, because you can bet your experience won’t be much better My next complaints will be posted on the Revdex.com, Angies list and I will pass this along to my sister, the mommy blogger with nothing but time at home to help spread the truth.Required Field
I purchased a top of the line Dell XPS-computer in September It is not yet months oldMy invoice states that the computer is Windows Ready and Windows (when available for my computer) is includedThe computer will not upgrade to Windows even though I have spent roughly hours trying to upgrade to Windows I have called Dell Tech Support many times and they acknowledge a problem with this upgradeI have followed their verbal and written instruction carefully and still no success upgradingAll of this has been very, very inconvenient for me and my wife who is the primary user of the laptopShe is in medical school and many days she has not had use of her computer when these upgrade attempts have taken placeWe have had to remove files and programs from the computer and do a factory reset (per Dell's instruction) many timesThis means programs and files have had to be put back on the computer as well as the original Windows operating systemAll of this h
On dec 8, 2016, I made a purchase for Description Deus Ex: Mankind Divided - Xbox Live Digital Code and XCOM2: Season Pass - Xbox Live Digital Code They are both digital code for xbox one games Deus Ex: Mankind Divided is suppose to be the full game but instead what I got was a season pass Season pass are just added content to the game and it needs the actual game to access I did not have problem with the XCOMseason pass because I intended to buy the season pass Deus Ex is the issue i'm having because they mislabeled the item The final cost was $after my gift cards on my dell preferred account I've contacted them over months to get it resolved over the phone and email All I got is they will look into it and get back to me in the next 24-hours Then a week go back and they would email me to tell me to call customer service After calling customer services, they would call me and tell me they look into it The cycle just keep repeating Now the balance
I ordered Arlo Q camera from Dell.com and the item was never shipped due to issue with payment processingI used Dell gift cards for the paymentDell charged my gift cards and never credited my balance while the order was not fulfilledI emailed, called and chatted with Dell agents and they all kept redirecting mePlease issue refund on my gift cardsSee transaction details below: Order date Nov26, Dell Purchase ID [redacted] Dell Advantage Reward - *- $ Dell Advantage Reward - *- $
I purchased a Dell XPS in April of for my daughter's birthday Since I was ordering direct from Dell, and adding some RAM and storage to the computer, I ordered early to allow sufficient time for delivery After delivery, since this was a birthday present, it stayed in the box until time to open the gift, which was this past Friday, 6/2/(the first time the computer was taken out of the packaging) The computer was stored at my climate controlled office under lock and key during the time between delivery and opening Dell has a day return policy from the time of order I understand this policy However, this was a birthday gift and as the owner of a business myself, good customer service sometimes calls for exceptions to be made This is one of those cases When the computer was turned on, it would not boot up After 2+ hours on the phone with Dell tech support, they could not fix the problem Either the OS was corrupted, or had never been installed I then requ
I purchased a hard drive on the 4th of March and I have not received the item as of today (04/09/2016)The original date that I should have received the item got pushed back every week from the date of my initial paymentI called customer service every time I did not receive the hard drive on the promised date only to be told umpteen times that there has been a delay in my orderWhen I asked to speak to a supervise, I was told that I need to cancel and repurchase the itemI did cancel my order then made a repurchaseSame story! My order delivery date has been pushed back twice since my cancel and repurchase I am kindly seeking Revdex.com's assistance in getting my productI was charged for my first purchase and second purchase and I am yet to see my refund for the first purchase show up on my bank account DPID#'s : [redacted] & [redacted] SRN#'s: ( [redacted] ), ( [redacted] ) &( [redacted] )
I had a tv delivered it came damaged I spoke to a customer service rep on 8/9/ He promised me that I would have a new tv shipped out and receive all the information Then on 9/12/I contacted them again as nothing had gone through and this guy told me that I could only exchange it for the same brand at the same price point and that if it was a lower price point they would not refund the difference for me They also would not have the tv repaired He was very rude about the whole ordeal
My order [redacted] and [redacted] were first made on 04/around 5pm and then confirmed for daysBut they were canceled this morning around 4am without any sign or notice at allI was told by the rep that the orders were canceled due to gift card verification issuesBut the gift cards were already charged the day I placed the orderI have been using gift cards for many orders and there is definitely no issue with my gift cards I also got a reply from another rep that it can be the reason that I combine the daily deals together with the Dealmoon 15% off which means Dell canceled these orders because I bought them with an unexpected low priceI also made an order on 4/with gift cards + credit cardBut that order has no issue at all (order# [redacted] ) because I only applied dealmoon 15% off on this order This is definitely a selective order cancellation And most disappointingly, Dell didn't even realize they have charged me on the gift cards and my AMEX credi
Ok This is the second dell laptop I purchased from ***, the first one I got the motherboard went out a day after the warranty expiredThe current one I have is still under warranty, their tech support outfit doesn't have an inkling about the problem, I honestly feel they are giving me the run around until my warranty expires My computer has been down for three weeksI have been calling their tech support requesting they send a prepaid box in the mail so I can return this pc to get fixed rightToday I spoke to customer service who just insisted that I talk to tech support, he would not even put his supervisor on the phoneDell quality has really gone to the dogs and their service is worst
My original order, DPID: [redacted] , was cancelled without notification which contradicts Dells stated procedure: " We will review your order shortly and send a confirmation email with your delivery detailsThanks for shopping with Dell!" This cost me about $because the purchase was during Tennessee's tax free weekend I spent way too much time on the phone being passed around from department to department each explaining that they could not help me and passing me on to someone else The sales department is where I ended up They spent ***s talking to their supervisors to get the problem resolved Finally, I caved and agreed to pay $for the computer that I was originally only charged $for AND I agreed to pay the additional tax incurred because they processed the purchase weeks after the original purchase (which was in Tennessee's tax free weekend) I agreed to this because [redacted] ( [redacted] @dell.com) said she would give me a store credit for the difference
I bought my Dell over a year agoSince then I have been getting calls from "The Dell Customer Support Center) trying to get me to pay them money and when I tell them it is a scam, I have has terrible sexual things said to me, by a Dell employeseAt first I blocked all call from the customer service and there was peaceI have since had to use customer service over and over again so and had to unblock the calls If it was once in a while I could Ignore itIt happens daily, sometimes two or three times a dayI have called and complained over and over to no availI have asked for customer service in the US and they keep sending me to IndiaThe final straw when I called for a manager and was given the phone number to the scam! I am consistently being harassed by these men working for Dell and I can't get anyone in India to listen or to stop these menPlease help! The biggest problem is the computer keeps breaking and they have to manually tap into my computer to resolve the issue,
Shortly after I purchased the laptop from Dell the toolbar began flickering, mouse transiently would move on its own, and transient bubbles would appear on the screen I spend several hours on the phone with tech support re installing the operating system after purchasing a memory stick to back up the hard drive The tech person stated that this would alleviate the problem Several days later the problem re occurred I called Dell tech support and they said to send them the computer I paid to pack and ship the computer to Dell They returned the computer stating that they re installed the operating system (a second time) as well as some wires and the computer was functioning fineSeveral days later the problem re occurred along with an additional problem where the screen spontaneously began flickering or developed multi colored vertical or horizontal lines rendering the computer unusable I called Dell support and asked for a new computer since the computer that they sold me w
This is due to their privacy policy, It seems Dell has sold my information to a Group from India that thety keep calling to scam me out of money or credit card #sThey start off saying that my computer is infected and they need to connect to my PCIve had them call me over times in the last year which is unacceptableI have read in other forums that this is happening to others and will start a class action lawsuitI never want to deal with dell again and I want them to buy back their product and give me a full refund for my headaches and worrying my wife as well
I am writing to express my dissatisfaction with Dell Customer Service We purchased two $gift cards and a $gift card about a year ago When I tried to use them, the two $cards registered $and $when applied in my shopping cart The front line customer support team was unable to help me complete my purchase This was my first source of frustration because it cost me the ability to take advantage of Dell's Cyber week desktop sales The issue was not resolved in time for me to complete my purchase that week Over the next three weeks, I made six phone calls to Dell Customer Support The front line support team tries to be helpful, however they do not have the tools to resolve my issueEach time, I had to wait on hold while they contacted the Gift Card Support Team One time I was told that my request had been rejected without any explanation Another time I was told to send in a scanned image of the back of the card Yet another time, I was told that no one k
All summer I have been dealing with problems with my Dell computer I keep getting error messages, technical issues, fizzing, and problems getting my computer to start up Due to me being under warranty Dell suggested that I erase everything off of my computer I had to go to Office depot and pay money out of my pocket for them to take all of my files off of my computer and put them on a USB drive Once I did that I had to call Dell back to get them to restore my computer back to the original settings They asked me if I had a cd and I told them years ago they sent cd's with your new computer for situations like this In giving cd's with the computers it helped if you needed to reinstall programs back onto your computer that were lost for some reason or anotherThey would give you a windows cd, and cd's with all of your programs on it I told them I did not have a cd, so they suggest that I purchase a cd form their software department I told them I was not purchasing anythin
I purchased a new inspiron service tag [redacted] I had to send it back times for multiple repairs all timesreceived it back same product every time "fixed" only to have the same issues and have to send it in againthis last time 3/they had returned my product fixed again, but with none of the pre installed factory programs that I had originally purchased the laptop fori contacted them, and they told me I would have to pay for tech support to even help me outunacceptable since I purchased it with the pre installed programs and had multiple computer failures that had to be addressed by DELL!
I cancelled an order on 12/07/2016, today is 01/18/2017, days have passed, I still not receive my refund, what's wrong with this?
I bough Allienware this morning 01/16/, the order wasn't through because my credit card didn't recognized the purchase, I called the costumer service at 10:am to go ahead with the charge after I solved with the bank, the attendant on the phone got on my order number and said the specifications that I have on those laptops I'll have to purchase a extra $of protection fee, I asked numerous time if I could buy the laptop without this fee, he said no, it's not possible to buy the computer without .I went ahead and said ok I need this laptops this week , he charged $first and then another $2,after on the same laptops I had saved on my kartAfter reading the website I learned that the laptos already had the plan included and I didn't have to buy, I called again spoke with another agent and she told me that the were not supposed to charge me again, plus the first order was never canceled and they did a second order I was about to receive laptops , she cancel
On Sept I placed on online orderMy order number is: [redacted] From Sept 19, I have been attempting to cancel this orderIt is currently on "cancelation initiated" statusI have spoken to regular customer service reps and the cancelation department directly and they can not seem to fully cancel this orderThe Dell Financial Service (DFS) has placed a hold on the amount of the order, some $1,600, for this whole timeWhen I called DFS I was told the order was fulfilled according to their recordsI am frustrated by the front line Dell customer service associate, and the cancelation department not being able to fully cancel this order that has been in limbo since Sept
Dell refuses to accept valid confirmed E Dell gift cardsprovided by DellMultiple calls, Unresolved We’ve encountered a payment issue We are unable to process payment for this order using the provided payment methodWe will attempt to authorize your order again on the following business day, and we’ll contact you if there’s still a problemPlease note that a delay in payment processing may delay your order shipmentYou can check your Order Status anytime If you’d like to use a different form of payment, you can chat with a Dell sales representative Mo?nday thr?ough Fr?iday, a?.mto p?.m., or call [redacted] , option Order summary Order date Nov30, Dell Purchase ID [redacted] Order total $ Your products (2) Item Qty Unit Price Subtotal Software $ $ Call of Duty Infinite Warfare Legacy Edition - Xbox One $ $ Subtotal: Shipping: Environmental Fees: Estimated Tax: Total: $
Do not purchase anything from Dell, they pretend to have customer service, but it really doesn’t exist Even when they make a mistake, they won’t own up to it We purchased two spare hard drives for our server and when an issue arose, we discovered that they had sent the wrong sized hard drives (and yes we have the documentation of our order compared to what we actually received), we contacted Dell and were told that they would not honor a return or issue a refund, even though it was their mistake We spend a ton of money with Dell on a yearly basis and still they refuse to make it right This post is only the beginning; I am now on a lifelong campaign to let the world know our experience, because you can bet your experience won’t be much better My next complaints will be posted on the Revdex.com, Angies list and I will pass this along to my sister, the mommy blogger with nothing but time at home to help spread the truth.Required Field