In May of 2016, Dell ran a promotion where if you purchased a qualifying computer, you received a free 32" LED tv I purchased two computers When the bill came, the computers billed for the full proper amount, but there was an additional charge of $listed as one of the tvs I called in June and spoke with someone regarding this issue and the assured me that I was not actually being BILLED for the tv but that it was just listed as a value because Dell has to list each item with a value for billing Subsequent billing assured me that I was indeed being billed the additional $for the tv I contacted them again in October via chat as well as phone calls and was given the run around that I had not been misbilled and that the total billing would reflect the cost of the computers only They ran their lines about "every item has to have a value on invoices" and assured me that was all that I was seeing I contacted again in February as the billing still reflects the cost of eac
Ordered two monitor online and got canceled without notifying meI do not realize that the order was canceled until the day of the expected delivery date when I go to the website and manually type in my order numberWhen I contact customer service for update on why my order was canceled and was told that it was a pricing error and Dell does not honor such error When asked for compensation, customer service told me that they cannot do anything about it
In November 2015, I purchased laptops online on Cyber Monday It was an advertised deal Along with the laptops I purchased softward I purchased a pack of software and in error purchased a 2nd pack as I set up one laptop and then put qty The software was delivered in my inbox within days The laptops, however, never arrived I kept checking my account online and it kept saying "in processing." On December 20th, I realized that the laptops had not arrived so I logged in to my account and noticed that on December 10th, the order was cancelled I was not notified in any way No phone call, no email, no snail mail Nothing Years ago, I wrote a letter adding my wife on the account so that she could discuss account information They would never talk with her unless I was there to give permission When the first bill arrived, I requested a refund for the 2nd 5-pack of software I explained that it was an error, and had not been activatied It was, ap
I purchased an Inspiron Ci6700HQ laptop PC and was informed it came with a year guaranteeAfter months of very careful use, one of the hinges between the keyboard and the display is popping out, causing the plastics to bend and making it impossible to safely open and close the display My complaint is simple, Dell is shipping a product that is so badly designed that its hinges are unable to handle even light wear and tear for months and they are refusing to acknowledge this (even though the internet is full of other customers complaining about the same issue)Their position is that "they do not cover wear and tear under their basic warranty"Based on just how little 'wear and tear' this specific laptop has experienced since I purchased it in January 2016, coupled with the fact it cost me $1029, I do not feel it is reasonable for Dell to refuse to fix this product based on an unfair warranty clause I am aware that other companies also have this clause, however, it woul
Bought the computer July Since then the speakers have not workedSpent a month with 3-different service peopleThen, they sent a technician to my homeThe technician agreed that the problem was the speakersDell requested I sent the computer in to themI didI got the computer backNow I am trying to use the computer and the sound is not working STILLI need Dell to exchange my computer or give me a refundI am tired of being on the phone for 2-hours at a time
I work for a utility office and on 7/19/I ordered Dell Computers and Windows from Dell Estimated delivery date was 7/25/and we still have not received them as of today 8/26/ Dell was contacted on 8/19/about this matter I was hung up on twice and the 3rd time I called I was told they had already been shipped I had a tracking number on my order and it showed that it had never been shipped I informed them we had already paid them $on our Visa and we had no product to show for it
I returned an unopened modem that I purchased from dell in NovemberI paid for part of the item with my dell preferred account and the remaining balance with a dell gift card for $They refunded the money back to dell preferred account back in December, but still have not refunded my dell gift cardI have about seven different service requests with them about the issueI have even spoke to a supervisorEverything person said they will follow up and get the money put backmonths later and over phone calls with no follow up or result and I'm done trying
Never buy DellExtremely poor customer service! I now see the thousands of reviews, mostly negative why buy Dell My Inspiron in was a gift from my daughterShe purchased on 11/27/from Best Buy on line delivered 12/10/and given as a Christmas giftI did not start to use until 2/( recent move and retirement) when issue started was around 12/1/System update appeared on screenSaid do not shut downNext day went to turn on and would not start, would flash for a minute but not enough to enter passwordThe following week I "attempted" to contact DellFirst issue is they said year warranty expired on 9/1/I said not right since not purchased until 11/27/Nobody could correct that info, but guess does not matter in long runDell transferred me to NUMEROUS different depts over a span of several hoursEvery person ( whom I could barely understand) I can't help you blah, blah blahOn 12/10/( date computer actually delivered to home 2015) I went to Best Buy to see Geek SquadThey basically said it would have to go back to Dell Center one fee of $another $To look at processor THEN whatever price is determined IF can be fixed What is so upsetting is almost year to date from purchase to crash! Secondly is the lack of concern, knowledge and or willingness to be helpful to a customer My daughter saved to help her mother get a computer on a fixed income Every opportunity I get I will recommend for any friends/ family and or previous business associates NOT to invest in Dell I had already lodged a complaint with Dell sales, no surprise, no comment Based on all the complaints I have reviewed Dell has not taken seriously or fixed
I have requested several times to cancel the order which purchase id is [redacted] Everytime I call Dell, the assistant told me that the order will be cancelled in 24-hoursBut it hasn't been cancelled yet since I first called them on Dec 12thAnd I haven't got my refund for this order yet
Dear Sir/Ms Dell gave me the wrong "Product key" when I first received the product in mid Feb Since then, I have been in contact with both Dell & Microsoft Techgroups I cannot "Activate" MS Office program without it Both groups have had access to my computer a number of times & at one time, one of the groups even forgot to turn my "Antivirus" protection back on!, now I don't even know what viruses my computer may have? I know I have some viruses, because Microsoft told me over the phone, BUT...They want to "charge me" to have them removed! I have told Dell Tech& Dell Finance Group, that if these problems are not resolved by June 16, that I will, & (I have already "Stopped Payment" on the product with my Bank) I received a phone call today, June 16, from Dell support that I will get a new Product Key in the mail by June & he will phone me on Friday I am very leery of promises made by either of these companies &
On May 8th, 2017, I ordered a Dell Alienware laptop that was delivered on May 16th, I primarily purchased this laptop for the upcoming fall semester that I would need for school, as well as the need to replace my aging laptop that I currently hadAll was well with this purchase until August 23rd, On the 23rd, I discovered that the laptop would not power onI called Dell customer support, and they determined that the mother board was bad and would need to be replacedThey ordered the parts and sent a contracted repair agent to my house to replace the motherboardThe agent replaced the motherboard on my laptop, but in doing so, damaged the LCD cable that connects the screen to the motherboard/video cardThe agent spent ~hours on the phone with Dell with their customer service, trying to explain the situation, only to be told I would have to send the computer in for repairThe repair center received my laptop on September 1st, where it has sat for days at this po
I have tried since December 7, to get Dell to refund a purchase I never receivedI have tried by phone and email to no availItem was ordered on November 30, It should have been delivered (according to their email) by 12/5-6/ Never received Order# [redacted]
Ordered a laptop from Dell Received an email from Dell stating that the order was rejected Discussed with a Dell representative who stated that given that occurrence, to place another order (and I would not be billed twice) I was billed twice Called Dell again who stated that they would issue the refund Received an email days later from them stating they would not issue the refund until days after returning the product Why should I trust them to issue me a refund when they already illegally billed me for laptops? It also took them less than a day to charge my CC for the laptop; yet it takes days to issue a refund? Incredibly shady business practices
I purchased a Dell Laptop from QVCI did not use it right away and because of that I could not return to QVCThe laptop never worked right, it is very slow and will not connect to the internet most of the timeAfter several calls to Dell that went with them trying to fix it by taking control of it over the phone., with the problem never being fixed at all, the manager said he would send me a shipping label to return itSix months later I am still waiting and still can not use this laptopI call just to get told they need to try to fix over the phone and it never works
It is absolutely impossible to speak to any Dell Computer representative in the United States of AmericaI have spent countless hours on the phone with overseas outsourced employees in Pakistan and the PhilippinesI purchased a $1,computer monitor from Dell in It was a business purchase and I was told it had a year warrantyI called in during the first years to complain the Monitor had intermittent black screen issues and could not get any support I was transferred and transferred and transferred by Dell support in what I contend is an effort to harass customers until the give up and stop seeking supportThe monitor has finally completely died and is always blackThe monitor cannot be repaired this is unacceptable for a 1,Computer Monitor.The original representative from DELL in (India or Pakistan) I spoke to who sold me the computer monitor assured me I had a year warrantyThis is a key fact of my complaint because the representative also informe
Dell Computers- Bought a laptop that completely died after weeksWouldn't turn on Primary small business computer We were assured by them that through expedited mail and internal process they would have it back and working within less than a week They were (I have extensive documentation about escalations filed which were later denied)unresponsive After them stating that it was lost, found and refurbished we finally received it back a month later and it was still not working and still had body parts falling off Asked for a full refundignored Filed for escalationIgnored Filed again for escalation and got call back from initial person stating that he was just getting back to us and there had been no escalations on the record Said that his best offer (after several back and forth) was that he would send us an upgraded model in 4-weeks (the computer is still broken - and we don't want some other refurbished junk that was sent back to them) Additionally, the b
I purchased a TV from Dell last year in November of on Black Friday, The TV was advertised as $with a $e credit that could be used on a future purchaseI was asked if I wanted to put it on my Dell account and I did not have one I asked them to open one for me as I planned to use it with the ebate toward another purchaseI attempted to make a purchase for a sound bar that would be more than the $creditAfter receiving my account info I attempted to make the purchase however I had not yet received the ebate from themThe ebate certificate was to be sent to me via email I made the transaction with the chat feature and have the transcript I do not recall why but did not get the product, I was moving in February and let it go until I moved to my new addressShortly after moving to my new address I attempted the purchase again and received the speaker and a surge protector almost the next day In April, I had not received a bill and got a call from a s
I ordered a new computer several weeks ago It had a hardware problem right out of the box It only took three days to receive that computer I agreed to an.exchange I am told three weeks to receive an exchange machine That is unacceptableI need a computer for my work and I will either be fired or lose work while waiting I needed the computer when I ordered itVery poor communications and service
I recently purchased a Dell Inspiron series laptop from Dell, and used it for about monthsAfter half a year of use, I bought a brand new Dell Inspiron because I needed a laptop to take to collegeI decided to buy a good laptop in the hopes it would last me a long timeThe motherboard went outThe only thing they will tell me is I can try sending and wait weeks to fixI can't wait weeks to complete online classesI would like a full refund of the laptop and just had to buy something that isn’t Dell because I still don’t have a laptop for college and I really need oneThis is horrible customer service
I purchased a Dell Inspiron desktop computer from Dell online on 10/21/ I have had nothing but problems with it since I got it I had filed another complaint regarding this a few weeks ago because I had to call Microsoft to help me fix some problems and pay them $ This was after paying for a year hardware and software warranty from Dell Dell finally agreed to take $off the purchase price (which refund I have yet to receive) They also stalled on this for a few weeks so that it would be too late for me to return the computer Since then, I have had nothing but problems with this computer I work on this computer everyday as a medical transcriptionist I have missed so much work because of this that I am about to lose my job My company computer tech has probably spent hours trying to figure out what the problem is because Dell cannot seem to fix it Yesterday, I decided to restore the computer back to factory settings which I did with the help of
In May of 2016, Dell ran a promotion where if you purchased a qualifying computer, you received a free 32" LED tv I purchased two computers When the bill came, the computers billed for the full proper amount, but there was an additional charge of $listed as one of the tvs I called in June and spoke with someone regarding this issue and the assured me that I was not actually being BILLED for the tv but that it was just listed as a value because Dell has to list each item with a value for billing Subsequent billing assured me that I was indeed being billed the additional $for the tv I contacted them again in October via chat as well as phone calls and was given the run around that I had not been misbilled and that the total billing would reflect the cost of the computers only They ran their lines about "every item has to have a value on invoices" and assured me that was all that I was seeing I contacted again in February as the billing still reflects the cost of eac
Ordered two monitor online and got canceled without notifying meI do not realize that the order was canceled until the day of the expected delivery date when I go to the website and manually type in my order numberWhen I contact customer service for update on why my order was canceled and was told that it was a pricing error and Dell does not honor such error When asked for compensation, customer service told me that they cannot do anything about it
In November 2015, I purchased laptops online on Cyber Monday It was an advertised deal Along with the laptops I purchased softward I purchased a pack of software and in error purchased a 2nd pack as I set up one laptop and then put qty The software was delivered in my inbox within days The laptops, however, never arrived I kept checking my account online and it kept saying "in processing." On December 20th, I realized that the laptops had not arrived so I logged in to my account and noticed that on December 10th, the order was cancelled I was not notified in any way No phone call, no email, no snail mail Nothing Years ago, I wrote a letter adding my wife on the account so that she could discuss account information They would never talk with her unless I was there to give permission When the first bill arrived, I requested a refund for the 2nd 5-pack of software I explained that it was an error, and had not been activatied It was, ap
I purchased an Inspiron Ci6700HQ laptop PC and was informed it came with a year guaranteeAfter months of very careful use, one of the hinges between the keyboard and the display is popping out, causing the plastics to bend and making it impossible to safely open and close the display My complaint is simple, Dell is shipping a product that is so badly designed that its hinges are unable to handle even light wear and tear for months and they are refusing to acknowledge this (even though the internet is full of other customers complaining about the same issue)Their position is that "they do not cover wear and tear under their basic warranty"Based on just how little 'wear and tear' this specific laptop has experienced since I purchased it in January 2016, coupled with the fact it cost me $1029, I do not feel it is reasonable for Dell to refuse to fix this product based on an unfair warranty clause I am aware that other companies also have this clause, however, it woul
Bought the computer July Since then the speakers have not workedSpent a month with 3-different service peopleThen, they sent a technician to my homeThe technician agreed that the problem was the speakersDell requested I sent the computer in to themI didI got the computer backNow I am trying to use the computer and the sound is not working STILLI need Dell to exchange my computer or give me a refundI am tired of being on the phone for 2-hours at a time
I work for a utility office and on 7/19/I ordered Dell Computers and Windows from Dell Estimated delivery date was 7/25/and we still have not received them as of today 8/26/ Dell was contacted on 8/19/about this matter I was hung up on twice and the 3rd time I called I was told they had already been shipped I had a tracking number on my order and it showed that it had never been shipped I informed them we had already paid them $on our Visa and we had no product to show for it
I returned an unopened modem that I purchased from dell in NovemberI paid for part of the item with my dell preferred account and the remaining balance with a dell gift card for $They refunded the money back to dell preferred account back in December, but still have not refunded my dell gift cardI have about seven different service requests with them about the issueI have even spoke to a supervisorEverything person said they will follow up and get the money put backmonths later and over phone calls with no follow up or result and I'm done trying
Never buy DellExtremely poor customer service! I now see the thousands of reviews, mostly negative why buy Dell My Inspiron in was a gift from my daughterShe purchased on 11/27/from Best Buy on line delivered 12/10/and given as a Christmas giftI did not start to use until 2/( recent move and retirement) when issue started was around 12/1/System update appeared on screenSaid do not shut downNext day went to turn on and would not start, would flash for a minute but not enough to enter passwordThe following week I "attempted" to contact DellFirst issue is they said year warranty expired on 9/1/I said not right since not purchased until 11/27/Nobody could correct that info, but guess does not matter in long runDell transferred me to NUMEROUS different depts over a span of several hoursEvery person ( whom I could barely understand) I can't help you blah, blah blahOn 12/10/( date computer actually delivered to home 2015) I went to Best Buy to see Geek SquadThey basically said it would have to go back to Dell Center one fee of $another $To look at processor THEN whatever price is determined IF can be fixed What is so upsetting is almost year to date from purchase to crash! Secondly is the lack of concern, knowledge and or willingness to be helpful to a customer My daughter saved to help her mother get a computer on a fixed income Every opportunity I get I will recommend for any friends/ family and or previous business associates NOT to invest in Dell I had already lodged a complaint with Dell sales, no surprise, no comment Based on all the complaints I have reviewed Dell has not taken seriously or fixed
I have requested several times to cancel the order which purchase id is [redacted] Everytime I call Dell, the assistant told me that the order will be cancelled in 24-hoursBut it hasn't been cancelled yet since I first called them on Dec 12thAnd I haven't got my refund for this order yet
Dear Sir/Ms Dell gave me the wrong "Product key" when I first received the product in mid Feb Since then, I have been in contact with both Dell & Microsoft Techgroups I cannot "Activate" MS Office program without it Both groups have had access to my computer a number of times & at one time, one of the groups even forgot to turn my "Antivirus" protection back on!, now I don't even know what viruses my computer may have? I know I have some viruses, because Microsoft told me over the phone, BUT...They want to "charge me" to have them removed! I have told Dell Tech& Dell Finance Group, that if these problems are not resolved by June 16, that I will, & (I have already "Stopped Payment" on the product with my Bank) I received a phone call today, June 16, from Dell support that I will get a new Product Key in the mail by June & he will phone me on Friday I am very leery of promises made by either of these companies &
On May 8th, 2017, I ordered a Dell Alienware laptop that was delivered on May 16th, I primarily purchased this laptop for the upcoming fall semester that I would need for school, as well as the need to replace my aging laptop that I currently hadAll was well with this purchase until August 23rd, On the 23rd, I discovered that the laptop would not power onI called Dell customer support, and they determined that the mother board was bad and would need to be replacedThey ordered the parts and sent a contracted repair agent to my house to replace the motherboardThe agent replaced the motherboard on my laptop, but in doing so, damaged the LCD cable that connects the screen to the motherboard/video cardThe agent spent ~hours on the phone with Dell with their customer service, trying to explain the situation, only to be told I would have to send the computer in for repairThe repair center received my laptop on September 1st, where it has sat for days at this po
I have tried since December 7, to get Dell to refund a purchase I never receivedI have tried by phone and email to no availItem was ordered on November 30, It should have been delivered (according to their email) by 12/5-6/ Never received Order# [redacted]
Ordered a laptop from Dell Received an email from Dell stating that the order was rejected Discussed with a Dell representative who stated that given that occurrence, to place another order (and I would not be billed twice) I was billed twice Called Dell again who stated that they would issue the refund Received an email days later from them stating they would not issue the refund until days after returning the product Why should I trust them to issue me a refund when they already illegally billed me for laptops? It also took them less than a day to charge my CC for the laptop; yet it takes days to issue a refund? Incredibly shady business practices
I purchased a Dell Laptop from QVCI did not use it right away and because of that I could not return to QVCThe laptop never worked right, it is very slow and will not connect to the internet most of the timeAfter several calls to Dell that went with them trying to fix it by taking control of it over the phone., with the problem never being fixed at all, the manager said he would send me a shipping label to return itSix months later I am still waiting and still can not use this laptopI call just to get told they need to try to fix over the phone and it never works
It is absolutely impossible to speak to any Dell Computer representative in the United States of AmericaI have spent countless hours on the phone with overseas outsourced employees in Pakistan and the PhilippinesI purchased a $1,computer monitor from Dell in It was a business purchase and I was told it had a year warrantyI called in during the first years to complain the Monitor had intermittent black screen issues and could not get any support I was transferred and transferred and transferred by Dell support in what I contend is an effort to harass customers until the give up and stop seeking supportThe monitor has finally completely died and is always blackThe monitor cannot be repaired this is unacceptable for a 1,Computer Monitor.The original representative from DELL in (India or Pakistan) I spoke to who sold me the computer monitor assured me I had a year warrantyThis is a key fact of my complaint because the representative also informe
Dell Computers- Bought a laptop that completely died after weeksWouldn't turn on Primary small business computer We were assured by them that through expedited mail and internal process they would have it back and working within less than a week They were (I have extensive documentation about escalations filed which were later denied)unresponsive After them stating that it was lost, found and refurbished we finally received it back a month later and it was still not working and still had body parts falling off Asked for a full refundignored Filed for escalationIgnored Filed again for escalation and got call back from initial person stating that he was just getting back to us and there had been no escalations on the record Said that his best offer (after several back and forth) was that he would send us an upgraded model in 4-weeks (the computer is still broken - and we don't want some other refurbished junk that was sent back to them) Additionally, the b
I purchased a TV from Dell last year in November of on Black Friday, The TV was advertised as $with a $e credit that could be used on a future purchaseI was asked if I wanted to put it on my Dell account and I did not have one I asked them to open one for me as I planned to use it with the ebate toward another purchaseI attempted to make a purchase for a sound bar that would be more than the $creditAfter receiving my account info I attempted to make the purchase however I had not yet received the ebate from themThe ebate certificate was to be sent to me via email I made the transaction with the chat feature and have the transcript I do not recall why but did not get the product, I was moving in February and let it go until I moved to my new addressShortly after moving to my new address I attempted the purchase again and received the speaker and a surge protector almost the next day In April, I had not received a bill and got a call from a s
I ordered a new computer several weeks ago It had a hardware problem right out of the box It only took three days to receive that computer I agreed to an.exchange I am told three weeks to receive an exchange machine That is unacceptableI need a computer for my work and I will either be fired or lose work while waiting I needed the computer when I ordered itVery poor communications and service
I recently purchased a Dell Inspiron series laptop from Dell, and used it for about monthsAfter half a year of use, I bought a brand new Dell Inspiron because I needed a laptop to take to collegeI decided to buy a good laptop in the hopes it would last me a long timeThe motherboard went outThe only thing they will tell me is I can try sending and wait weeks to fixI can't wait weeks to complete online classesI would like a full refund of the laptop and just had to buy something that isn’t Dell because I still don’t have a laptop for college and I really need oneThis is horrible customer service
I purchased a Dell Inspiron desktop computer from Dell online on 10/21/ I have had nothing but problems with it since I got it I had filed another complaint regarding this a few weeks ago because I had to call Microsoft to help me fix some problems and pay them $ This was after paying for a year hardware and software warranty from Dell Dell finally agreed to take $off the purchase price (which refund I have yet to receive) They also stalled on this for a few weeks so that it would be too late for me to return the computer Since then, I have had nothing but problems with this computer I work on this computer everyday as a medical transcriptionist I have missed so much work because of this that I am about to lose my job My company computer tech has probably spent hours trying to figure out what the problem is because Dell cannot seem to fix it Yesterday, I decided to restore the computer back to factory settings which I did with the help of