I have a complaint with Dell IncTechnology, I can not seem to get a straight answer from Dell customer services assistance departmentI have a Dell laptop, with a warranty in need of some technical supportThe problem I'm having is getting a clear cut answer from the staffthey promise one thing but do nothing to correct their mistakesI chose none to name the employees but there supervisor need to have a long talk with their people
Bought a new PC through Dell but I've had problem after problem, including replacement of hard drive, touchpad and operating systemNow they're suggesting it's a problem with the LCD and offered a "comparable", "refurbished" PC in exchange
I purchased a license for Adobe Creative Cloud Photography Plan on 5/7/The key they sent me would not work for a US version of the program I initiated a refunded with them directly and through Paypal and still haven't received a refund Initially they were supposed to resolve the issue and get me a correct activation key They never even bother to call me back After that is when I requested the refund [redacted]
Dell has delayed support of my laptop and arbitrarily closed my support ticket to avoid providing paid support Now that my warranty has expired, and I have no open ticket, they are telling me I must pay for support
I was supposed to receive a $gift card with my purchase for a tv (dell order # [redacted] ) I have contacted them twice with no results they just keep telling me it was sent to the wrong email twice, which makes absolutely no senseWhen they send other things even telling me that I will receive the gift card, that never comesJust got off the phone with them saying I will have it in days I'm sure I won't last time they told me 3-5days after they told me the gift card was expired even though I was not elegiable to get it for days after purchase
I placed an order for an item from Dell from Walmart.com on 11/10/Order # [redacted] When I Received the item a few days later I decided I did not like it So I returned the item per the instructions on Walmart.com which said to follow directions from DellSo I did Dell received the return on 11/21/On 11/26/I made the first contact through online chat to see if they received the return since the return status online on my Dell account did not show anythingThe rep said they had the return and the refund should be processed within the week On 12/2/I made the first email contact with Dell asking where the refund wasI received a reply right away that the person would take care of my problemThen They quit responding to my emails So on 12/6/I reached out to DELL on Facebook to try to get an answerTo which I got I couldn't get my money back on my Walmart Credit Card because I didn't purchase directly through Dell Also on the same day, I started
I placed an order on June 20, 2018, Dell purchase ID [redacted] The order was delivered partial, the other items were requested by the sender Dell not to be delivered and returned to them due to an account verification issueThe order was paid via a wire transfer due to them refusing our credit card paymentAs of today, July 23, I have not received the refund of in the amount of $1,I have called and spoken to [redacted] email [redacted] and other representatives and they inform me that the funds cannot be released until the verifications department removes the hold on our accountI have called the numebr they provided of the person that has the hold on the account [redacted] ext [redacted] and she never answers
I have had one problem after another since I originally purchased a brand new computer from Dell between Octber and November My original purchase was returned because of issues with the keyboard and the screenExtra letters would show up when I was typing, usually "e's" and "o's" seemed to be the culprits which produced extra lettersSome letters even skipped or didn't show up, but left a space insteadThe browser window would often just disappear for no reason at all The touchpad was so crazy and sensitive that I had to turn it offThe cursor would ski all over the placeI'd be in themiddle of typing a paragraph, then suddenly the cursor might be in the middle of another word in a previous paragraphAt first, and for a while, I couldn't tell if it was just me or the computer in questionAfter going back to an older computer, I realized that my typing skills had not diminished and that the probem was, in deed, the computer, a Dell Inspiron Signature EditionWhe
I purchased a dell xps and when I received it I noticed they forgot to install a Nvidea graphics card which I paid for I contacted them and they said that they will send me one I received it but it was a refurbished graphics card I called them again and they said that they can not send me a new graphics card I was shocked and asked for a partial refund because of the misleading info and they refused to give me a partial refund I have been talking to the agent that sent me the card and she said that she would try to get a new one sent out but I just found out that that is not going to be possible She offered an exchange on the desktop and I said no because I already have my desktop setup and all my programs installed and I didnt want to deal with the drama of an "exchange" The agent then said that she could get me an exchange of the same configuration or an upgraded configuration and I emailed her back and said that that would be the only way I could do an exchange is
I paid $for a laptop from Dell with a guaranteed delivery date of 1/4/ The laptop did not arrive on 1/4/ It also did not arrive on 1/5/ I was informed by the carrier that the package was lost I was later informed that the package was found, but had been damaged I told the carrier I did not want to receive receipt of the damage package I called Dell to request a replacement Dell confirmed with the carrier that the package was being returned, but refused to send out an immediate replacement The told me that after they received the package they could send me a replacement if I paid an additional $ I was also informed by Dell that the replacement machine would likely have substandard parts, or even more likely just be the same damaged machine sent back out to me I paid $for a new machine that was never delivered I expect to receive the machine I purchased at the price I purchased it with no extra hidden charges
Our company purchased a Dell Computer that was shipped to us in December The very first day of use it crashed twice and has been crashing on nearly a daily basis ever since I contacted Dell Tech Support for assistance with this problem and: FROM 1/11/TO 1/22/18: I WORKED WITH DELL AGENT CALILAN M [redacted] DELL EXPRESS SERVICE CODE: DELL SERVICE TAG: 63NGZH PREVIOUS SERVICE REQUEST # Over the course of several contacts with him and his working remotely with our PC three times, he updated some things, changed some drivers but eventually he determined he could not fix the problem He said that it was a software issue - but this Dell computer came in directly from Dell and they had loaded the software onto it Our own computer technician tried three times (and many hours) to find the problem but he could not find out what was causing the computer to continually crash either and finally gave up However, our own computer techn
Brand new XPSand dual monitor setup was purchased at ~$I've opened multiple support cases to get the proper cabling from the XPSto the monitorsBy default they did not include the proper cabling I've been on calls with technical support seven times to try and get this sorted out to no avail Case: [redacted] Case: [redacted]
I have sent the computer to repair times since December ' The last three with then same problem: cannot read voltage of power supply thus cannot charge battery Each time tyey replace the logic board and each time it fails within a few daysThe tech says that my only option is to send it in again and will not let me speak with anyone else Model Inspiron 15- express service code [redacted] service tag [redacted]
I received my package on 7/as expectedThe lens that was ordered is too heavy and does not match what the description statedI tried to call to initiate a return and their return department was experiencing technical difficulties and was told to call back within hoursI did that and was told by the next return person to call back within another hours which would be when they were closing, I called back once again just before closing and was told that I just needed to call back the next morning
I called Dell tech support to get assistance with status of Microsoft Office after receiving an email from Aslam Shaik and he did not respond Dell Computer service is the worst I have ever received I bought a Dell computer and the Microsoft office was not on my computer when I bought it and it should have been already on my computer because I paid for the computer and all of the software I have called Dell tech support and customer service over times and continue to speak to incompetent employees that are new and do not know anything about how to help me I need the Microsoft office installed on my computer How hard can this be The service Sucks!! at Dell
I have problem with the computer & I was told they would reset the the computer back to factory issued computer( like new)I've been dealing with this situation for days nowI've ask for a supervisor but, I've only been able to speak with techniciansI've not even made my first payment on this computer & won't until October & I have a warranty for yearI have nothing to use on this computer at this time! The problem was caused by the technicians, not me
I purchased a computer from Dell Over days, It took about hours on the phone and e-mails to get the order correct and get it shipped to the correct address Polite customer service but can't get anything resolved I then ordered a monitor to use my $in rewards I could find no place to enter rewards during order process and in trying to do so, the order completed Have tried over a week to get credit for rewards Dell will not allow once order is submitted I now look on my account and it shows no rewards available I feel I now have lost the $coming to me Rewards program is very difficult if not impossible to use
We have next day business support and have an issue and not resolved days later and keep getting bounced around to people and nothing gets done Promises on hardware to be shipped and I get the tracking number and item either doesn't arrive or wrong thing shipped
I bought a laptop from dell in September of I realized that my touchscreen was not working in December of I contacted them and they asked me to send it to their service location for repairsI was not able to do that because I needed my laptop for school workWhen I was done with school, I contacted them in September of for the same issueI sent it for repair as requested and they sent it back to me damagedI contacted them againI was asked to send it back and I would get it in business daysThey received my laptop on October 16, They emailed me stating that the part needed was not in stockI contacted them on Nov because I still have not received my laptop back and that is when I was told that the part would be back in stock in DecemberThey offered me to replace my brand new laptop that they damaged with a refurbished oneI declined
I was having a problem with my laptop that I puchesed not too long ago and I call one of your tec suport lines and I had to send my laptop in so they can fix it but now your tecs are saying I have to pay because its customer damage which I dont understand because the part that is broken is a part on the mother bord that make the entire computer run and im poor rasing kids on my own right now barily able to scrape buy and your tec suport has very bad customer service because every phone call since I sent my laptop in they just keep hanging up on me which this is not very profetinal at allPlease help me out with this some how is all thanks
I have a complaint with Dell IncTechnology, I can not seem to get a straight answer from Dell customer services assistance departmentI have a Dell laptop, with a warranty in need of some technical supportThe problem I'm having is getting a clear cut answer from the staffthey promise one thing but do nothing to correct their mistakesI chose none to name the employees but there supervisor need to have a long talk with their people
Bought a new PC through Dell but I've had problem after problem, including replacement of hard drive, touchpad and operating systemNow they're suggesting it's a problem with the LCD and offered a "comparable", "refurbished" PC in exchange
I purchased a license for Adobe Creative Cloud Photography Plan on 5/7/The key they sent me would not work for a US version of the program I initiated a refunded with them directly and through Paypal and still haven't received a refund Initially they were supposed to resolve the issue and get me a correct activation key They never even bother to call me back After that is when I requested the refund [redacted]
Dell has delayed support of my laptop and arbitrarily closed my support ticket to avoid providing paid support Now that my warranty has expired, and I have no open ticket, they are telling me I must pay for support
I was supposed to receive a $gift card with my purchase for a tv (dell order # [redacted] ) I have contacted them twice with no results they just keep telling me it was sent to the wrong email twice, which makes absolutely no senseWhen they send other things even telling me that I will receive the gift card, that never comesJust got off the phone with them saying I will have it in days I'm sure I won't last time they told me 3-5days after they told me the gift card was expired even though I was not elegiable to get it for days after purchase
I placed an order for an item from Dell from Walmart.com on 11/10/Order # [redacted] When I Received the item a few days later I decided I did not like it So I returned the item per the instructions on Walmart.com which said to follow directions from DellSo I did Dell received the return on 11/21/On 11/26/I made the first contact through online chat to see if they received the return since the return status online on my Dell account did not show anythingThe rep said they had the return and the refund should be processed within the week On 12/2/I made the first email contact with Dell asking where the refund wasI received a reply right away that the person would take care of my problemThen They quit responding to my emails So on 12/6/I reached out to DELL on Facebook to try to get an answerTo which I got I couldn't get my money back on my Walmart Credit Card because I didn't purchase directly through Dell Also on the same day, I started
I placed an order on June 20, 2018, Dell purchase ID [redacted] The order was delivered partial, the other items were requested by the sender Dell not to be delivered and returned to them due to an account verification issueThe order was paid via a wire transfer due to them refusing our credit card paymentAs of today, July 23, I have not received the refund of in the amount of $1,I have called and spoken to [redacted] email [redacted] and other representatives and they inform me that the funds cannot be released until the verifications department removes the hold on our accountI have called the numebr they provided of the person that has the hold on the account [redacted] ext [redacted] and she never answers
I have had one problem after another since I originally purchased a brand new computer from Dell between Octber and November My original purchase was returned because of issues with the keyboard and the screenExtra letters would show up when I was typing, usually "e's" and "o's" seemed to be the culprits which produced extra lettersSome letters even skipped or didn't show up, but left a space insteadThe browser window would often just disappear for no reason at all The touchpad was so crazy and sensitive that I had to turn it offThe cursor would ski all over the placeI'd be in themiddle of typing a paragraph, then suddenly the cursor might be in the middle of another word in a previous paragraphAt first, and for a while, I couldn't tell if it was just me or the computer in questionAfter going back to an older computer, I realized that my typing skills had not diminished and that the probem was, in deed, the computer, a Dell Inspiron Signature EditionWhe
I purchased a dell xps and when I received it I noticed they forgot to install a Nvidea graphics card which I paid for I contacted them and they said that they will send me one I received it but it was a refurbished graphics card I called them again and they said that they can not send me a new graphics card I was shocked and asked for a partial refund because of the misleading info and they refused to give me a partial refund I have been talking to the agent that sent me the card and she said that she would try to get a new one sent out but I just found out that that is not going to be possible She offered an exchange on the desktop and I said no because I already have my desktop setup and all my programs installed and I didnt want to deal with the drama of an "exchange" The agent then said that she could get me an exchange of the same configuration or an upgraded configuration and I emailed her back and said that that would be the only way I could do an exchange is
I paid $for a laptop from Dell with a guaranteed delivery date of 1/4/ The laptop did not arrive on 1/4/ It also did not arrive on 1/5/ I was informed by the carrier that the package was lost I was later informed that the package was found, but had been damaged I told the carrier I did not want to receive receipt of the damage package I called Dell to request a replacement Dell confirmed with the carrier that the package was being returned, but refused to send out an immediate replacement The told me that after they received the package they could send me a replacement if I paid an additional $ I was also informed by Dell that the replacement machine would likely have substandard parts, or even more likely just be the same damaged machine sent back out to me I paid $for a new machine that was never delivered I expect to receive the machine I purchased at the price I purchased it with no extra hidden charges
Our company purchased a Dell Computer that was shipped to us in December The very first day of use it crashed twice and has been crashing on nearly a daily basis ever since I contacted Dell Tech Support for assistance with this problem and: FROM 1/11/TO 1/22/18: I WORKED WITH DELL AGENT CALILAN M [redacted] DELL EXPRESS SERVICE CODE: DELL SERVICE TAG: 63NGZH PREVIOUS SERVICE REQUEST # Over the course of several contacts with him and his working remotely with our PC three times, he updated some things, changed some drivers but eventually he determined he could not fix the problem He said that it was a software issue - but this Dell computer came in directly from Dell and they had loaded the software onto it Our own computer technician tried three times (and many hours) to find the problem but he could not find out what was causing the computer to continually crash either and finally gave up However, our own computer techn
Brand new XPSand dual monitor setup was purchased at ~$I've opened multiple support cases to get the proper cabling from the XPSto the monitorsBy default they did not include the proper cabling I've been on calls with technical support seven times to try and get this sorted out to no avail Case: [redacted] Case: [redacted]
I have sent the computer to repair times since December ' The last three with then same problem: cannot read voltage of power supply thus cannot charge battery Each time tyey replace the logic board and each time it fails within a few daysThe tech says that my only option is to send it in again and will not let me speak with anyone else Model Inspiron 15- express service code [redacted] service tag [redacted]
I received my package on 7/as expectedThe lens that was ordered is too heavy and does not match what the description statedI tried to call to initiate a return and their return department was experiencing technical difficulties and was told to call back within hoursI did that and was told by the next return person to call back within another hours which would be when they were closing, I called back once again just before closing and was told that I just needed to call back the next morning
I called Dell tech support to get assistance with status of Microsoft Office after receiving an email from Aslam Shaik and he did not respond Dell Computer service is the worst I have ever received I bought a Dell computer and the Microsoft office was not on my computer when I bought it and it should have been already on my computer because I paid for the computer and all of the software I have called Dell tech support and customer service over times and continue to speak to incompetent employees that are new and do not know anything about how to help me I need the Microsoft office installed on my computer How hard can this be The service Sucks!! at Dell
I have problem with the computer & I was told they would reset the the computer back to factory issued computer( like new)I've been dealing with this situation for days nowI've ask for a supervisor but, I've only been able to speak with techniciansI've not even made my first payment on this computer & won't until October & I have a warranty for yearI have nothing to use on this computer at this time! The problem was caused by the technicians, not me
I purchased a computer from Dell Over days, It took about hours on the phone and e-mails to get the order correct and get it shipped to the correct address Polite customer service but can't get anything resolved I then ordered a monitor to use my $in rewards I could find no place to enter rewards during order process and in trying to do so, the order completed Have tried over a week to get credit for rewards Dell will not allow once order is submitted I now look on my account and it shows no rewards available I feel I now have lost the $coming to me Rewards program is very difficult if not impossible to use
We have next day business support and have an issue and not resolved days later and keep getting bounced around to people and nothing gets done Promises on hardware to be shipped and I get the tracking number and item either doesn't arrive or wrong thing shipped
I bought a laptop from dell in September of I realized that my touchscreen was not working in December of I contacted them and they asked me to send it to their service location for repairsI was not able to do that because I needed my laptop for school workWhen I was done with school, I contacted them in September of for the same issueI sent it for repair as requested and they sent it back to me damagedI contacted them againI was asked to send it back and I would get it in business daysThey received my laptop on October 16, They emailed me stating that the part needed was not in stockI contacted them on Nov because I still have not received my laptop back and that is when I was told that the part would be back in stock in DecemberThey offered me to replace my brand new laptop that they damaged with a refurbished oneI declined
I was having a problem with my laptop that I puchesed not too long ago and I call one of your tec suport lines and I had to send my laptop in so they can fix it but now your tecs are saying I have to pay because its customer damage which I dont understand because the part that is broken is a part on the mother bord that make the entire computer run and im poor rasing kids on my own right now barily able to scrape buy and your tec suport has very bad customer service because every phone call since I sent my laptop in they just keep hanging up on me which this is not very profetinal at allPlease help me out with this some how is all thanks