I have had a very bad customer service experience with the Dell Outlet customer service team On March 30, 2017, I ordered a New Dell laptop (Inspiron 15-2-in-1) with help from a Dell online sales personI ordered the laptop on behalf of my wife, using a debit card that is in her nameThe same afternoon, I received a call from a Dell Financial Admin Associate to notify me that there were some issues verifying the address on the debit card and she also required my wife send her an e-mail from her business/work e-mail addressBoth of those items were taken care of that same night, my wife sent the e-mail and included the address on record for the debit cardDespite having done this, the following morning (March 31) I got a call from the same Financial Admin Associate saying (in a very off-putting tone) that in spite of asking me to send her the two required items, we had not sent them in time, so she could not process the order and was going to cancel itFirstly, I was never i
I purchased a laptop form my school bookstore on January 05, Although the laptop was used as a display it did come with a one year warranty because it was a new purchase for me It's now August 27, and I am having technical issues with the laptop I contacted Dell's customer service number to file a claim, but I learned that the computer was still registered under the school's bookstore information and therefore the warranty was expired I explained to Dell with help from my bookstore's manager that I purchased this laptop and it came with a warranty which would expire January Also, we requested that they transfer ownership and updated and correct the registration issueI called Dell times and yesterday I was on the phone for 1/hours with no resolution, no information updated, only a bunch of misleading promises and still I don't have a shipping label or any idea when they will update the information son I can have my laptop fixed I spoke with [redacted]
I bought a computer dec.24,I broght ih home and been having issues with it.I called them in febuary telling them that my computer keybord was only working half the time, the screan was flashing and not coming onthey did a few things and it got worse, I email them and told them its still doing itthey did a few more test t worked for a few days and sometimes a weekthey sent me a box to send the computer back to them and they would fix itthey did notand , it has gotten worseI called and email them today and I got screamed at my the frist lady, the second person told me he cant help me and was very rud, they keep passing me on and the last person said they cant fix it, becase there is nothing wrong with it
I placed the order with www.dell.com on July 2nd My Delivery date was July 6th Its been more than times I contacted to DellEnd up with total lies from customer service Finally they said my credit card was issue ,So I called my credit card company immediately There was no issue with my credit card My Order Number: [redacted] Order summary Item: XPS Status: Confirmed Estimated Delivery Date: July 6th
I filed a complaint through the Revdex.com in, I believe, November 2016, Revdex.com # [redacted] A Dell representative contacted me days later and told me that they (Dell) had reviewed my complaint and decided to honor my request for refund I have gotten several updates saying that my refund is being or has been or was processed and yet nothing has happened I left a voice message and or additional messages to the contact person and received no reply The person assigned to my case is [redacted] Dell | Advanced Resolution Group Phone + [redacted] My work schedule is 10:am - 6:pm CST Monday to Friday
All of their Customer service "Agents" are in foreign countries Most of them based in the Philippines and in India Although they are fluent in English, they lack professionalism and sound robotic as if all their answers are in a computer screenno help at all!
I began the refund process on the 4th of March They received the returned merchandise on the 15th of March and was told I would have my refund by the 30th of March On April 1st I was told it would more daysOn the 4th of April I was told 3-more daysOn the 5th of April I was told hours and still I have not recieved my refund
I purchased a "new" computer from [redacted] online over 4th of July weekend on sale for my then-fiancee, now wife The computer would not hold a charge, would freeze up constantly for 10-minutes at a time and would make loud humming noises out of the speakersShe told me about it a couple times before I was able to take a look at it (I had recently gone through surgery)I finally contacted [redacted] about it and said that there was something broken on it and I thought it had been delivered that wayThey told me it was past the return window and that it would be covered by DellDell said they could take a look but if the computer needed to be replaced I investigated the computer further and found that someone had tried to fix the charging port that was broken with glue before it was shipped Dell says [redacted] is responsible [redacted] says Dell is responsibleI want my wife's computer replacedI filed a Revdex.com complaint against [redacted] as well
I called because my laptop worked fine but then I would getBlack screen ,so I called Dell and we did the troubleshooting and they found several errors they told me was three of them they told me they had to replace certain parts that it wasn't usual but it happened so they needed me to send the laptop in and I didCouple days after they call me saying that there was a liquid damage in the laptop and that I had to pay around $to get it repaired I was really surprised because I merely have to laptop for a couple months and it was impossible for any liquid to be in it at least the time I had the laptop I bought it brand-new from a store but I have no idea if there was spillage there, I told him I wasn't okay with what they were telling me so they went from $more or less to something dollars to me and makes no sense and it sounds like they just want to take advantage of the situation they send a pictures of the supposed to be I have no idea of that's my laptop in the fact ho
I bought a Dell Inspiron from MicrosoftIts been nothing but problems with Dell support since I purchased itThere is a battery issue that Dell released to customers and third party sellers on TwitterCustomers were told to update Bios and that would fix the issueWell, it didn'tI contacted Dell Tech Support and was transferred to Dell Customer Care so that this could be recalledCustomer Care told me that Tech Support found an answer to my issue and wanted to talk to me about itSo I was transferred to Tech Support and that wasn't trueI think the Dell Inspirons need to be recalled as customers that are purchasing them brand new are having problems
I keep on ordering camera from Dell and they keep sending me wrong item They issue me returned labelI returned the wrong item they ship me the same day as the delivery date So no day or two delayed when I returned the packagesI always return the package the same day when the package was delivered Now Dell is saying its a fraud issue I can see if there was a delay returning the package but all of them was returned back the same day Dell need not to call me for this its harassment I did nothing wrong it's Dell shipping crew I will file harassment if they keep calling me
A few weeks ago I renewed my warranty on my Dell computerDell has a program where you receive a percentage back on a promotional gift cardI received a gift card in the amount of $on April I applied the gift card to the orderI then chose to pay the remainder with paypalI got an e-mail from paypal saying that I had authorized payment in full to Dell which was falseDell did not apply the giftcard and they charged the entire amount to my cardI tried to cancel the order within minutes of received the e-mail from Dell and they told me they would request that the order be cancelledBut they can't confirm if an order gets cancelled but if it did I would hear within hoursI got a shipping notification later that eveningI contacted Dell via Facebook and they refused to acknowledge the actual problem and started to ask for irrelevant things like if I would send them a picture of the front and back of the e-mailed promotional gift cardI did comply and then they wanted a
I purchased laptops from Dell in a span of month and I was hesitant on getting another one from them because they all had issues and needed to be returnedHowever, I decided to go give it another shot because I was told I was gonna get an extra 10% off my next order and I clarified it to two customer care agent that I can use it on top of the military discount friends and family So I purchased a laptop and a day, Friday 11/3/17, later I saw that the military discount they were/are offering is 5% more so I chatted with a lady online and told her about my issue and instructed me to send an email to Dell customer care, which I did, so they can take care of itSo I called the following Monday and told them about it and the guy I spoke to said yeah, we'll do it but he didn't he only added another $which is equal to $which is not even close to what I was supposed to get, $So, I called back an hour later after getting out of work and another customer care agent I spoke to
Purchased Alienware laptop M17xRin April with a year extended warranty for in-home service next business day Called for service in March for overheating, was told it was within parameters and not to worry about it Extended the warranty for another year in April (runs through April 2017), still in-home service Continued to have heating issues that became memory issues by July Online diagnostics showed problem with Memory chip The system automatically ordered a new memory chip and sent it to me Helped a little, but problems began getting worse Made further contact for service, they had me send it to their repair depot in August Got it back, still having issues that were getting progressively worse including video flashing They ordered parts and had a technician come to my house Still had issues, they had me send it to repair depot again After ordering parts, they called on 10-14-to tell me it cannot be repaired and they will replace it S
Hi! I had trouble with the fan on my computer by Dell, and called customer service It was still under warrenty and they told me to send it in (they sent a postage paid Fed Ex label) I received a call and an email yesterday, stating that there was damage to the keyboard, to the LCD cover and the bottom door There was no damage to any of these pieces when I sent it to Dell They say they cannot replace the fan due to this other damage, which will cost $to fix Or, I can just take it back without any repairs Again, the damage they are telling me exist are not accurate or an honest appraisal of my computer
I bought a laptop from Dell about a year +months agoI experienced several major issues with the laptop that required me to send it in for serviceI also spent dozens of hours on the phone trying to fix issuesThe last time I sent in my laptop for an issue where the screen wasn't workingI received the laptop back in early January In late February 2017, less than months later the laptop broke again, with the same sort of screen issueI called customer service and asked them to fix itThey informed me that my warranty was expired in mid-January so it would cost me money out of pocketThey further elaborated that they have no warranty on their repair work?I find this to be a poor business practice, and overall just wrong that they can do thatIf Dell doesn't do something to make it right I will never buy another Dell product
I have had a very bad customer service experience with the Dell Outlet customer service team On March 30, 2017, I ordered a New Dell laptop (Inspiron 15-2-in-1) with help from a Dell online sales personI ordered the laptop on behalf of my wife, using a debit card that is in her nameThe same afternoon, I received a call from a Dell Financial Admin Associate to notify me that there were some issues verifying the address on the debit card and she also required my wife send her an e-mail from her business/work e-mail addressBoth of those items were taken care of that same night, my wife sent the e-mail and included the address on record for the debit cardDespite having done this, the following morning (March 31) I got a call from the same Financial Admin Associate saying (in a very off-putting tone) that in spite of asking me to send her the two required items, we had not sent them in time, so she could not process the order and was going to cancel itFirstly, I was never i
I purchased a laptop form my school bookstore on January 05, Although the laptop was used as a display it did come with a one year warranty because it was a new purchase for me It's now August 27, and I am having technical issues with the laptop I contacted Dell's customer service number to file a claim, but I learned that the computer was still registered under the school's bookstore information and therefore the warranty was expired I explained to Dell with help from my bookstore's manager that I purchased this laptop and it came with a warranty which would expire January Also, we requested that they transfer ownership and updated and correct the registration issueI called Dell times and yesterday I was on the phone for 1/hours with no resolution, no information updated, only a bunch of misleading promises and still I don't have a shipping label or any idea when they will update the information son I can have my laptop fixed I spoke with [redacted]
Gift card not delivered months after transaction
I bought a computer dec.24,I broght ih home and been having issues with it.I called them in febuary telling them that my computer keybord was only working half the time, the screan was flashing and not coming onthey did a few things and it got worse, I email them and told them its still doing itthey did a few more test t worked for a few days and sometimes a weekthey sent me a box to send the computer back to them and they would fix itthey did notand , it has gotten worseI called and email them today and I got screamed at my the frist lady, the second person told me he cant help me and was very rud, they keep passing me on and the last person said they cant fix it, becase there is nothing wrong with it
I placed the order with www.dell.com on July 2nd My Delivery date was July 6th Its been more than times I contacted to DellEnd up with total lies from customer service Finally they said my credit card was issue ,So I called my credit card company immediately There was no issue with my credit card My Order Number: [redacted] Order summary Item: XPS Status: Confirmed Estimated Delivery Date: July 6th
I filed a complaint through the Revdex.com in, I believe, November 2016, Revdex.com # [redacted] A Dell representative contacted me days later and told me that they (Dell) had reviewed my complaint and decided to honor my request for refund I have gotten several updates saying that my refund is being or has been or was processed and yet nothing has happened I left a voice message and or additional messages to the contact person and received no reply The person assigned to my case is [redacted] Dell | Advanced Resolution Group Phone + [redacted] My work schedule is 10:am - 6:pm CST Monday to Friday
All of their Customer service "Agents" are in foreign countries Most of them based in the Philippines and in India Although they are fluent in English, they lack professionalism and sound robotic as if all their answers are in a computer screenno help at all!
I began the refund process on the 4th of March They received the returned merchandise on the 15th of March and was told I would have my refund by the 30th of March On April 1st I was told it would more daysOn the 4th of April I was told 3-more daysOn the 5th of April I was told hours and still I have not recieved my refund
I purchased a "new" computer from [redacted] online over 4th of July weekend on sale for my then-fiancee, now wife The computer would not hold a charge, would freeze up constantly for 10-minutes at a time and would make loud humming noises out of the speakersShe told me about it a couple times before I was able to take a look at it (I had recently gone through surgery)I finally contacted [redacted] about it and said that there was something broken on it and I thought it had been delivered that wayThey told me it was past the return window and that it would be covered by DellDell said they could take a look but if the computer needed to be replaced I investigated the computer further and found that someone had tried to fix the charging port that was broken with glue before it was shipped Dell says [redacted] is responsible [redacted] says Dell is responsibleI want my wife's computer replacedI filed a Revdex.com complaint against [redacted] as well
I returned a computer and did not receive a refund Dell says it was processed on 9/2/16, but I did not receive the refund
I called because my laptop worked fine but then I would getBlack screen ,so I called Dell and we did the troubleshooting and they found several errors they told me was three of them they told me they had to replace certain parts that it wasn't usual but it happened so they needed me to send the laptop in and I didCouple days after they call me saying that there was a liquid damage in the laptop and that I had to pay around $to get it repaired I was really surprised because I merely have to laptop for a couple months and it was impossible for any liquid to be in it at least the time I had the laptop I bought it brand-new from a store but I have no idea if there was spillage there, I told him I wasn't okay with what they were telling me so they went from $more or less to something dollars to me and makes no sense and it sounds like they just want to take advantage of the situation they send a pictures of the supposed to be I have no idea of that's my laptop in the fact ho
I bought a Dell Inspiron from MicrosoftIts been nothing but problems with Dell support since I purchased itThere is a battery issue that Dell released to customers and third party sellers on TwitterCustomers were told to update Bios and that would fix the issueWell, it didn'tI contacted Dell Tech Support and was transferred to Dell Customer Care so that this could be recalledCustomer Care told me that Tech Support found an answer to my issue and wanted to talk to me about itSo I was transferred to Tech Support and that wasn't trueI think the Dell Inspirons need to be recalled as customers that are purchasing them brand new are having problems
I keep on ordering camera from Dell and they keep sending me wrong item They issue me returned labelI returned the wrong item they ship me the same day as the delivery date So no day or two delayed when I returned the packagesI always return the package the same day when the package was delivered Now Dell is saying its a fraud issue I can see if there was a delay returning the package but all of them was returned back the same day Dell need not to call me for this its harassment I did nothing wrong it's Dell shipping crew I will file harassment if they keep calling me
I was lied to by several employees and sent a computer I do not want
A few weeks ago I renewed my warranty on my Dell computerDell has a program where you receive a percentage back on a promotional gift cardI received a gift card in the amount of $on April I applied the gift card to the orderI then chose to pay the remainder with paypalI got an e-mail from paypal saying that I had authorized payment in full to Dell which was falseDell did not apply the giftcard and they charged the entire amount to my cardI tried to cancel the order within minutes of received the e-mail from Dell and they told me they would request that the order be cancelledBut they can't confirm if an order gets cancelled but if it did I would hear within hoursI got a shipping notification later that eveningI contacted Dell via Facebook and they refused to acknowledge the actual problem and started to ask for irrelevant things like if I would send them a picture of the front and back of the e-mailed promotional gift cardI did comply and then they wanted a
I purchased laptops from Dell in a span of month and I was hesitant on getting another one from them because they all had issues and needed to be returnedHowever, I decided to go give it another shot because I was told I was gonna get an extra 10% off my next order and I clarified it to two customer care agent that I can use it on top of the military discount friends and family So I purchased a laptop and a day, Friday 11/3/17, later I saw that the military discount they were/are offering is 5% more so I chatted with a lady online and told her about my issue and instructed me to send an email to Dell customer care, which I did, so they can take care of itSo I called the following Monday and told them about it and the guy I spoke to said yeah, we'll do it but he didn't he only added another $which is equal to $which is not even close to what I was supposed to get, $So, I called back an hour later after getting out of work and another customer care agent I spoke to
Got a brand new dell from my aunt and the warranty expired I didn't even get to use it how does the warranty expire so soon
Purchased Alienware laptop M17xRin April with a year extended warranty for in-home service next business day Called for service in March for overheating, was told it was within parameters and not to worry about it Extended the warranty for another year in April (runs through April 2017), still in-home service Continued to have heating issues that became memory issues by July Online diagnostics showed problem with Memory chip The system automatically ordered a new memory chip and sent it to me Helped a little, but problems began getting worse Made further contact for service, they had me send it to their repair depot in August Got it back, still having issues that were getting progressively worse including video flashing They ordered parts and had a technician come to my house Still had issues, they had me send it to repair depot again After ordering parts, they called on 10-14-to tell me it cannot be repaired and they will replace it S
Hi! I had trouble with the fan on my computer by Dell, and called customer service It was still under warrenty and they told me to send it in (they sent a postage paid Fed Ex label) I received a call and an email yesterday, stating that there was damage to the keyboard, to the LCD cover and the bottom door There was no damage to any of these pieces when I sent it to Dell They say they cannot replace the fan due to this other damage, which will cost $to fix Or, I can just take it back without any repairs Again, the damage they are telling me exist are not accurate or an honest appraisal of my computer
I bought a laptop from Dell about a year +months agoI experienced several major issues with the laptop that required me to send it in for serviceI also spent dozens of hours on the phone trying to fix issuesThe last time I sent in my laptop for an issue where the screen wasn't workingI received the laptop back in early January In late February 2017, less than months later the laptop broke again, with the same sort of screen issueI called customer service and asked them to fix itThey informed me that my warranty was expired in mid-January so it would cost me money out of pocketThey further elaborated that they have no warranty on their repair work?I find this to be a poor business practice, and overall just wrong that they can do thatIf Dell doesn't do something to make it right I will never buy another Dell product