I bought my computer from dell.com when I received it had a mirror power issues and was send in for repair times, each time I got it back it had the same issues, so they sent someone to my house to repair itAfter this it worked just fine for about to monthsI started to have issue with the hard drive locking up and not booting up but other times it worked just fineI spent hours on the phone with people that are way to hard to understand and I just found myself repeating everything I said over and over againI was told to send it to be repairedThe box came the next day and it was mailed outWhen I got it back and tried to turn it on it said no bootable drive just like when I sent it out (even though the paper work says they put a new hard drive in and was tested with new o/s)When I received a call asking how it was I told the guy that it's doing the same thing, I was told to mail it out againI ask if I could just use the box I had just gotten it back in and have them
I was ordering desktops and monitorsUpon searching for the monitor that my boss wanted, I saw a promotion on the website that stated "Buy one and get ANY Dell monitor 50% off." However, when I placed both monitors in my cart, the promotion was not appliedWhen I contacted chat to see what the issue was, they reported the "promotion ended" but that they would try to speak with a manager and get back with me via phoneThe representative called back and sent me a quote that was the same as what my cart saidWhen I asked him about the promotion again, he kept saying that "it ended last week" and that he could not offer it to meI explained how it was unfair for them to advertise this information and not give me the promotion when it was clearly advertised and did not have an end date on itI ended up being transferred to his manager who still was unable to help meHe reported that he was going to transfer me to someone above him, but after about 10-minutes on hold, the phone
We purchased a brand new Dell XPS desktop on January 11,The computer continually would freeze mid-use and a forced shutdown would need to take placeI called customer service on February (we were out of the country the week prior and couldn't contact Dell)I was informed that I could not return the computer because it was over days from purchase date (although it tookdays to ship)After hours on the phone Dell confirmed the operating system was defectiveShipped out an updateIt did not workSpent another hrs on the phone, Dell said they would replace hard driveSent out a technicianThis did not workSending out a tech again to replace mother boardAll completely unacceptable for a BRAND new computerThey still refuse to refund
On 11/28/I purchased a Samsung TV from Dell.com and was guaranteed a $egift card within 10-days from the purchase date I contacted them on 12/and was told to wait a few more days, that I would have it within the days • On 12/I called and used their chat customer service and was promised that I would have the card anytime and to wait a few more days • On 12/I called again and was told that I would get the gift card within days At which point I asked for a rain check on another item that was on sale with them because I would have purchased it from them with the gift card I was told I would get a call back from a Manager within hours, I never got a call back • On 12/I chatted with customer service again and was told that my gift card would be to me within 5-business days which would put it to me at worst 1/6/ I informed them that I would file a complaint with the Revdex.com if my issue was not resolved today They had a Manager call me and
The left side of the Inspiron base casing (keyboard-side) opens when the laptop is opened on a flat surface, exposing the inside of the laptopThe laptop was not dropped, bumped or damagedDell Customer Service informs me that (1) this is a wear and tear issue and is not covered by their warranty and (2) the part necessary to repair the laptop is not at any Dell facilities in the United States and that I should email Customer Service every days to check if the part has become available I am extremely disappointed that my $Dell laptop broke after less than a yearOnline research has revealed many customers (including some with youtube channels documenting the defect) with the same issueAll sources seem to point to a design/assembly issue that is not part of laptop "wear and tear." Customer Service has variously quoted prices ranging from $to $to repair the computer if and when a part becomes availableThe Customer Support personnel I spoke to w
I purchased a recovery drive from dell in November and when I attempted to use it, it failed and has done severe operating system damage to the system I contacted Dell to recover the system and was appalled by the heinous customer service that was encountered including the refusal of escalating the issue to the USA for a clear/understandable resolution If this is an acceptable customer response from the Dell corporation, then this customer who has been a dedicated customer for over years will choose to replace Dell for my computing needs in the future
Dell advertises a price match policy where if you find a computer from a different company with the same "key specs" (they define this as screen resolution, memory, CPU, GPU, etc) they will price match their computer with the competitorI found such a computer for nearly $cheaper and contacted customer service about getting a price matchAfter nearly minutes, I was told that the computers do indeed share the same key specs, however, the agent said, "i tried to ask my account specialist, said we cant price match this one, ***"I was not given any reasoning beyond thisI think Dell just does not want to uphold their policy because their laptop is priced at a very high premium
I purchased TV's for my home in Dec 2015-- They kept coming with the box torn to shreds- so I refusedIt took Dell until around April to get TV boxes that were semi intactI then was painting my walls and Doing my Floors- When I opened them- plugged them in- They are damaged- RUINED Dell will not replace or refund- They stole my money- stole broken itemsSamsung states that its not their fault
On November 27,I purchased a Dell computer on their credit plan paying $a month There is a one year warrantyThis computer is the cheapest computer they have and it does NOT work properlyI have called in to their technical support three times, returned the computer recently for repair (all they did was send it back to me with a new cord), after which I again called their chat support The computer does not have a hard drive, instead a memory card With all the programs and aps I constantly get a message that I do not have enough memory and they suggest adding a memory device - I added two but still get the same message Dell techs have removed numerous programs to free up space to no avail I was told this computer should work fine for me since I only use it to watch videos, e-mail and to play solitaire but it does not! It freezes, it is unresponsive and parts of pictures go missing How can Dell in good conscience sell this GARBAGE? No one is doing anything and
I PURCHASED A DELL LAPTOP COMPUTER ONLINEA INSP series( & IT WAS DEFECTIVE WHEN THEY SENT IT 2ME & NEVER WORKED & SENT IT BACK & THEY RETURNED IT 2ME STILL NOT WORKING,WHEN I CALLED & TALKED WITH SOMEONE I ASK THEM TO JUST SEND ME OUT A BRAND NEW LAPTOP COMPUTER THEY WOULD NOT HONOR THEY WARRANTY ITS UNDER WARRANTY UNTILL FEB
I purchased two identical Dell Inspiron 2-in-laptop computers from [redacted] *** The computers were then carefully transported to and used in the Philippines The first computer performed well and continues to do so, but the second began overheating and shutting down a few weeks after purchased The malfunctioning computer was taken to an authorized Dell repair center in the Philippines The technician diagnosed the overheating problem as a factory defect! But for some reason, the technician would only fix the computer when granted permission to do so from Dell warranty services Dell customer support service instructed transferring ownership to the user in the Philippines, and from that point an authorized Dell technician can then effect repairsBut the transfer of ownership could not even be initiated Dell’s online service declined the transfer I contacted Dell customer support service for further advisement, and was told the transfer of ownership could not be done
Motherboard on laptop computer totally failed after monthsThe speakers and touchpad were also defective prior to thatI reported the issue to the Dell warranty departmentLaptop had a month warrantyFirst, they deleted my report in the system so days passed without any folluntil I called backAfter that, in-home tech appointments over the course of a month failed to fix the laptop (one no-call no-show appt)These each had a 9-appointment window, so I had to stay home from work on daysAfter 10+ hours on the phone, they finally agreed to send the laptop to the warehouseAfter a couple weeks, they mailed it back to me, but there were still significant problems remaining with the laptopMost importantly, though they had just replaced the battery as part of the repair, the machine would not run at all on battery power (immediately powered off when AC Adapter removed)It had been ~days since I first contacted the warranty team at this pointNow they are c
My complaint relates to various naturesFirst my order was placed on a Friday eveningDell cancelled my order by Monday afternoon because I did not verify the purchase soon enoughI was notified at approximately 4:45PM on MondayMonday evening I called to discuss the situation with a representative who told me my funds would be released within 24-hoursBy Thursday no funds had been releasedI chatted with an employee online who requested my bank fax and phoneShe assured me at 10AM on Thursday that my funds would be released with in hoursAs of today, Friday at 4PM, no funds have been releasedI chatted with another employee earlier this afternoon who again assured me to give it about hours for my funds to be releasedThey claimed a fax had been sent to my bank; I called my bank and no fax was sentThat was a blatant lieI have since filed a dispute with my bank to ensure that this charge does not go through and to ensure my funds are released back to meIt seems
I was told when I purchased a new Desktop computer on January 25, that I would receive a $gift card through the Dell Advantage Rewards program I The first time I was told it would be to days after my computer shipped when I received the gift card When I didn't receive the card in the specified amount of time, I called again at which time I was told it would be to days from the time I made the purchase After Days I called, and was told it would be a few more days, and then I would receive my gift card I called again after days, and now I am being told that it will be yet another few days before I receive the gift card I feel this is completely unacceptable If I am told I will receive something in a certain amount of time, then I should receive it in that amount of time
I will copy my last email sent to a customer support representative: =============== ***, In the last email, you said: "We have your case followed up by our case specialist and will contact you within to business days with an update." It's been business days and I've yet to receive an updateI've been waiting about days for this ***er to be resolved, which is, frankly, unacceptableNo other online retailer has ever taken more than a week to issue a refundMy next step will be to file a complaint with the Revdex.com about this issue [redacted] This images shows my return statusFirst, I don't understand why there is a return and a return for the one product I'm returningSecond, and again, I canceled this order on 11/and the progress bar is showing that you guys still haven't received the itemHow is that possible, that you don't have the item back after days? Canceling the order the day after it was placed
I paid $on Dell's website for a download code for the Electronic Arts (EA) computer game Dragon Age: Origins Ultimate Edition, which is supposed to include the full basic Dragon Age: Origins game content, as well as a variety of additional downloadable content for the gameWhen I received the code from Dell, I redeemed it by entering it in Origin, the software through which games made by EA are downloaded and playedHowever, the game Dragon Age: Origins was not added to my library of available games in the Origin softwareWhen I contacted EA Support, they told me that the code I was given by Dell was only for the extra downloadable content for the Dragon Age: Origins game, not the main game itselfIn other words, Dell charged me full price for a product, but only gave me part of the actual product
I called Dell tech support to get my laptop fixed that I had just purchasedI was on hold for over hours and the technician decided that my computer needed to be sent in for repair and that it was covered under warrantyA little after we hung up I received an email saying that the laptop warranty expired and I needed to pay for repairsThe next day I called back and yet another technician ran repair diagnostics and told me that the computer needed to be sent in and that once again it was coveredI then received an email saying that yet again it wasnt covered but they would send it up to escalation for a courtesy repair and they would contact meTen days later a supervisor told me they have no clue what im talking about even though I have email transcriptsI have been lied to several times and my call rerouted several times to people in India who have no clue and very little conflict resolution skillsI am out of almost $
I have been a Dell customer for about yearsI've purchased three desktops and three laptops and have had great luck with all sixGiven my previous experiences, I'm very taken aback by their current practicesOn 11/27/01, I ordered an Alienware laptop for my son as a Santa giftIt was a Cyber Monday specialI was told it would arrive on 12/I then received an email that stated that delivery would be delayed, and it wouldn't arrive until 12/I called on the 19th, India, and found out that shipping was delayed until the 27th, but she promised to get it expedited and that she would call me on the 20thShe didn'tI called late on the 20th, and the gentleman from India said that it was expedited and would arrive on the 23rdThe 23rd arrived and no computerI called again, India, and was passed off to Central AmericaHe apologized and said that it would be there the 27th, and I could either cancel the order or he would give me $off the costHe pushed me to cancel, but I chose the discountOn the 26th, I looked at my account online and noticed that the delivery was changed to 1/8/I calledWas passed on to six different people, from different countries, and all tried to get me to cancelThe parts were not available yet; I could cancel and reorder a more expensive version and lose the discounts from Cyber Monday, or I could waitI said I would waitI asked multiple times to speak to a representative from the USA, and all said that the only representatives available in the US are sales repsI then got online and looked at the Microsoft StoreThere is one near meThey had a bigger better version of the laptop for just as much as the Dell I orderedI walked into the store one hour later and in minutes walked out with the computer and a student discount because it was for my sonDell has forever lost my business
I purchased a Dell Inspiron laptop computer on January 11, in [redacted] , [redacted] from [redacted] ***Over the next 6-weeks I had trouble connecting to the internetIf I shut the computer off and restarted it, I sometimes could connect, but the wireless drivers seemed to "disappear"On April 7, took the laptop back to [redacted] in [redacted] , [redacted] for help with the wireless cardThe technicians worked on the computer several times, reloaded the wireless card, and finally did a factory resetThe problem was not resolved On April 11, I contacted Dell support and began weeks of attempts to fix the computerI won't go into all the details, but I have them available if you want themIn short, Dell has made numerous attempts to fix the problem over the last two months, but none of them has been able to totally succeedIn fact, since Dell began their attempts, more problems have surfacedTo this point the laptop has made trips to the repair [redacted] in [redacted] , **
I recently renewed the warranty on my Dell Computure in order to protect my Computure from damage of theftRecently I noticed my Computure hinge was coming off and I also recognized a bleeding screen and a administrator account left from a previous unrelated repair last OctoberI contacted Dell about repairing the Computure and sent it inAlthough I did nothing that could have damaged the Computure and kept in a protective case Dell claimed that I had da,aged the Computure and did not want to cover it under the Premium Support Plus Warranty I purchasedThe technician I spoke too originally has told me that nothing I could have done could have caused the damage and that it would fall under general wear and tear after running a series of diagnostics on the ComputureHowever Dell accused me of damaging the Computure and said they only cover accidental damage once a year under the warranty even though I had just renewed itUpon further investigation of this and carefully reading the
I bought my computer from dell.com when I received it had a mirror power issues and was send in for repair times, each time I got it back it had the same issues, so they sent someone to my house to repair itAfter this it worked just fine for about to monthsI started to have issue with the hard drive locking up and not booting up but other times it worked just fineI spent hours on the phone with people that are way to hard to understand and I just found myself repeating everything I said over and over againI was told to send it to be repairedThe box came the next day and it was mailed outWhen I got it back and tried to turn it on it said no bootable drive just like when I sent it out (even though the paper work says they put a new hard drive in and was tested with new o/s)When I received a call asking how it was I told the guy that it's doing the same thing, I was told to mail it out againI ask if I could just use the box I had just gotten it back in and have them
I was ordering desktops and monitorsUpon searching for the monitor that my boss wanted, I saw a promotion on the website that stated "Buy one and get ANY Dell monitor 50% off." However, when I placed both monitors in my cart, the promotion was not appliedWhen I contacted chat to see what the issue was, they reported the "promotion ended" but that they would try to speak with a manager and get back with me via phoneThe representative called back and sent me a quote that was the same as what my cart saidWhen I asked him about the promotion again, he kept saying that "it ended last week" and that he could not offer it to meI explained how it was unfair for them to advertise this information and not give me the promotion when it was clearly advertised and did not have an end date on itI ended up being transferred to his manager who still was unable to help meHe reported that he was going to transfer me to someone above him, but after about 10-minutes on hold, the phone
We purchased a brand new Dell XPS desktop on January 11,The computer continually would freeze mid-use and a forced shutdown would need to take placeI called customer service on February (we were out of the country the week prior and couldn't contact Dell)I was informed that I could not return the computer because it was over days from purchase date (although it tookdays to ship)After hours on the phone Dell confirmed the operating system was defectiveShipped out an updateIt did not workSpent another hrs on the phone, Dell said they would replace hard driveSent out a technicianThis did not workSending out a tech again to replace mother boardAll completely unacceptable for a BRAND new computerThey still refuse to refund
On 11/28/I purchased a Samsung TV from Dell.com and was guaranteed a $egift card within 10-days from the purchase date I contacted them on 12/and was told to wait a few more days, that I would have it within the days • On 12/I called and used their chat customer service and was promised that I would have the card anytime and to wait a few more days • On 12/I called again and was told that I would get the gift card within days At which point I asked for a rain check on another item that was on sale with them because I would have purchased it from them with the gift card I was told I would get a call back from a Manager within hours, I never got a call back • On 12/I chatted with customer service again and was told that my gift card would be to me within 5-business days which would put it to me at worst 1/6/ I informed them that I would file a complaint with the Revdex.com if my issue was not resolved today They had a Manager call me and
The left side of the Inspiron base casing (keyboard-side) opens when the laptop is opened on a flat surface, exposing the inside of the laptopThe laptop was not dropped, bumped or damagedDell Customer Service informs me that (1) this is a wear and tear issue and is not covered by their warranty and (2) the part necessary to repair the laptop is not at any Dell facilities in the United States and that I should email Customer Service every days to check if the part has become available I am extremely disappointed that my $Dell laptop broke after less than a yearOnline research has revealed many customers (including some with youtube channels documenting the defect) with the same issueAll sources seem to point to a design/assembly issue that is not part of laptop "wear and tear." Customer Service has variously quoted prices ranging from $to $to repair the computer if and when a part becomes availableThe Customer Support personnel I spoke to w
I purchased a recovery drive from dell in November and when I attempted to use it, it failed and has done severe operating system damage to the system I contacted Dell to recover the system and was appalled by the heinous customer service that was encountered including the refusal of escalating the issue to the USA for a clear/understandable resolution If this is an acceptable customer response from the Dell corporation, then this customer who has been a dedicated customer for over years will choose to replace Dell for my computing needs in the future
Dell advertises a price match policy where if you find a computer from a different company with the same "key specs" (they define this as screen resolution, memory, CPU, GPU, etc) they will price match their computer with the competitorI found such a computer for nearly $cheaper and contacted customer service about getting a price matchAfter nearly minutes, I was told that the computers do indeed share the same key specs, however, the agent said, "i tried to ask my account specialist, said we cant price match this one, ***"I was not given any reasoning beyond thisI think Dell just does not want to uphold their policy because their laptop is priced at a very high premium
I purchased TV's for my home in Dec 2015-- They kept coming with the box torn to shreds- so I refusedIt took Dell until around April to get TV boxes that were semi intactI then was painting my walls and Doing my Floors- When I opened them- plugged them in- They are damaged- RUINED Dell will not replace or refund- They stole my money- stole broken itemsSamsung states that its not their fault
On November 27,I purchased a Dell computer on their credit plan paying $a month There is a one year warrantyThis computer is the cheapest computer they have and it does NOT work properlyI have called in to their technical support three times, returned the computer recently for repair (all they did was send it back to me with a new cord), after which I again called their chat support The computer does not have a hard drive, instead a memory card With all the programs and aps I constantly get a message that I do not have enough memory and they suggest adding a memory device - I added two but still get the same message Dell techs have removed numerous programs to free up space to no avail I was told this computer should work fine for me since I only use it to watch videos, e-mail and to play solitaire but it does not! It freezes, it is unresponsive and parts of pictures go missing How can Dell in good conscience sell this GARBAGE? No one is doing anything and
I PURCHASED A DELL LAPTOP COMPUTER ONLINEA INSP series( & IT WAS DEFECTIVE WHEN THEY SENT IT 2ME & NEVER WORKED & SENT IT BACK & THEY RETURNED IT 2ME STILL NOT WORKING,WHEN I CALLED & TALKED WITH SOMEONE I ASK THEM TO JUST SEND ME OUT A BRAND NEW LAPTOP COMPUTER THEY WOULD NOT HONOR THEY WARRANTY ITS UNDER WARRANTY UNTILL FEB
I purchased two identical Dell Inspiron 2-in-laptop computers from [redacted] *** The computers were then carefully transported to and used in the Philippines The first computer performed well and continues to do so, but the second began overheating and shutting down a few weeks after purchased The malfunctioning computer was taken to an authorized Dell repair center in the Philippines The technician diagnosed the overheating problem as a factory defect! But for some reason, the technician would only fix the computer when granted permission to do so from Dell warranty services Dell customer support service instructed transferring ownership to the user in the Philippines, and from that point an authorized Dell technician can then effect repairsBut the transfer of ownership could not even be initiated Dell’s online service declined the transfer I contacted Dell customer support service for further advisement, and was told the transfer of ownership could not be done
Motherboard on laptop computer totally failed after monthsThe speakers and touchpad were also defective prior to thatI reported the issue to the Dell warranty departmentLaptop had a month warrantyFirst, they deleted my report in the system so days passed without any folluntil I called backAfter that, in-home tech appointments over the course of a month failed to fix the laptop (one no-call no-show appt)These each had a 9-appointment window, so I had to stay home from work on daysAfter 10+ hours on the phone, they finally agreed to send the laptop to the warehouseAfter a couple weeks, they mailed it back to me, but there were still significant problems remaining with the laptopMost importantly, though they had just replaced the battery as part of the repair, the machine would not run at all on battery power (immediately powered off when AC Adapter removed)It had been ~days since I first contacted the warranty team at this pointNow they are c
My complaint relates to various naturesFirst my order was placed on a Friday eveningDell cancelled my order by Monday afternoon because I did not verify the purchase soon enoughI was notified at approximately 4:45PM on MondayMonday evening I called to discuss the situation with a representative who told me my funds would be released within 24-hoursBy Thursday no funds had been releasedI chatted with an employee online who requested my bank fax and phoneShe assured me at 10AM on Thursday that my funds would be released with in hoursAs of today, Friday at 4PM, no funds have been releasedI chatted with another employee earlier this afternoon who again assured me to give it about hours for my funds to be releasedThey claimed a fax had been sent to my bank; I called my bank and no fax was sentThat was a blatant lieI have since filed a dispute with my bank to ensure that this charge does not go through and to ensure my funds are released back to meIt seems
I was told when I purchased a new Desktop computer on January 25, that I would receive a $gift card through the Dell Advantage Rewards program I The first time I was told it would be to days after my computer shipped when I received the gift card When I didn't receive the card in the specified amount of time, I called again at which time I was told it would be to days from the time I made the purchase After Days I called, and was told it would be a few more days, and then I would receive my gift card I called again after days, and now I am being told that it will be yet another few days before I receive the gift card I feel this is completely unacceptable If I am told I will receive something in a certain amount of time, then I should receive it in that amount of time
I will copy my last email sent to a customer support representative: =============== ***, In the last email, you said: "We have your case followed up by our case specialist and will contact you within to business days with an update." It's been business days and I've yet to receive an updateI've been waiting about days for this ***er to be resolved, which is, frankly, unacceptableNo other online retailer has ever taken more than a week to issue a refundMy next step will be to file a complaint with the Revdex.com about this issue [redacted] This images shows my return statusFirst, I don't understand why there is a return and a return for the one product I'm returningSecond, and again, I canceled this order on 11/and the progress bar is showing that you guys still haven't received the itemHow is that possible, that you don't have the item back after days? Canceling the order the day after it was placed
I paid $on Dell's website for a download code for the Electronic Arts (EA) computer game Dragon Age: Origins Ultimate Edition, which is supposed to include the full basic Dragon Age: Origins game content, as well as a variety of additional downloadable content for the gameWhen I received the code from Dell, I redeemed it by entering it in Origin, the software through which games made by EA are downloaded and playedHowever, the game Dragon Age: Origins was not added to my library of available games in the Origin softwareWhen I contacted EA Support, they told me that the code I was given by Dell was only for the extra downloadable content for the Dragon Age: Origins game, not the main game itselfIn other words, Dell charged me full price for a product, but only gave me part of the actual product
I called Dell tech support to get my laptop fixed that I had just purchasedI was on hold for over hours and the technician decided that my computer needed to be sent in for repair and that it was covered under warrantyA little after we hung up I received an email saying that the laptop warranty expired and I needed to pay for repairsThe next day I called back and yet another technician ran repair diagnostics and told me that the computer needed to be sent in and that once again it was coveredI then received an email saying that yet again it wasnt covered but they would send it up to escalation for a courtesy repair and they would contact meTen days later a supervisor told me they have no clue what im talking about even though I have email transcriptsI have been lied to several times and my call rerouted several times to people in India who have no clue and very little conflict resolution skillsI am out of almost $
I have been a Dell customer for about yearsI've purchased three desktops and three laptops and have had great luck with all sixGiven my previous experiences, I'm very taken aback by their current practicesOn 11/27/01, I ordered an Alienware laptop for my son as a Santa giftIt was a Cyber Monday specialI was told it would arrive on 12/I then received an email that stated that delivery would be delayed, and it wouldn't arrive until 12/I called on the 19th, India, and found out that shipping was delayed until the 27th, but she promised to get it expedited and that she would call me on the 20thShe didn'tI called late on the 20th, and the gentleman from India said that it was expedited and would arrive on the 23rdThe 23rd arrived and no computerI called again, India, and was passed off to Central AmericaHe apologized and said that it would be there the 27th, and I could either cancel the order or he would give me $off the costHe pushed me to cancel, but I chose the discountOn the 26th, I looked at my account online and noticed that the delivery was changed to 1/8/I calledWas passed on to six different people, from different countries, and all tried to get me to cancelThe parts were not available yet; I could cancel and reorder a more expensive version and lose the discounts from Cyber Monday, or I could waitI said I would waitI asked multiple times to speak to a representative from the USA, and all said that the only representatives available in the US are sales repsI then got online and looked at the Microsoft StoreThere is one near meThey had a bigger better version of the laptop for just as much as the Dell I orderedI walked into the store one hour later and in minutes walked out with the computer and a student discount because it was for my sonDell has forever lost my business
I purchased a Dell Inspiron laptop computer on January 11, in [redacted] , [redacted] from [redacted] ***Over the next 6-weeks I had trouble connecting to the internetIf I shut the computer off and restarted it, I sometimes could connect, but the wireless drivers seemed to "disappear"On April 7, took the laptop back to [redacted] in [redacted] , [redacted] for help with the wireless cardThe technicians worked on the computer several times, reloaded the wireless card, and finally did a factory resetThe problem was not resolved On April 11, I contacted Dell support and began weeks of attempts to fix the computerI won't go into all the details, but I have them available if you want themIn short, Dell has made numerous attempts to fix the problem over the last two months, but none of them has been able to totally succeedIn fact, since Dell began their attempts, more problems have surfacedTo this point the laptop has made trips to the repair [redacted] in [redacted] , **
I recently renewed the warranty on my Dell Computure in order to protect my Computure from damage of theftRecently I noticed my Computure hinge was coming off and I also recognized a bleeding screen and a administrator account left from a previous unrelated repair last OctoberI contacted Dell about repairing the Computure and sent it inAlthough I did nothing that could have damaged the Computure and kept in a protective case Dell claimed that I had da,aged the Computure and did not want to cover it under the Premium Support Plus Warranty I purchasedThe technician I spoke too originally has told me that nothing I could have done could have caused the damage and that it would fall under general wear and tear after running a series of diagnostics on the ComputureHowever Dell accused me of damaging the Computure and said they only cover accidental damage once a year under the warranty even though I had just renewed itUpon further investigation of this and carefully reading the