I returned a pc that did not run any of my software, They received the pc back on 2/24/but as of 3/11/no word of any receipt or return of funds, so I contacted them, and they said I should see with in 10daySI asked them to return the funds to me, since I had paid in full the dell financial card But no they had to return to the card , I finally see credit on 3/on the dell account nothing processed, called them on 3/, it had not been processed, I asked why cant they return to the bank account on file that I used the pay off the pc in the first place, they cant - no reason -just cant So they lady said they were issuing the refund today, but today is 3/still no activity that they have done anything, and she told me it could be 2-week, so they have my pc and my funds for a solid months and I need to purchase another pc that will run my software for school, before I am so far behind to finish classesI want my funds back ASAP, also used the Dell Financial card and a
Two orders I placed with Dell Orders: [redacted] and [redacted] Both I requested price match to AmazonBoth were $less on Amazon-eachOn [redacted] I was told via chat by [redacted] to get back with reference [redacted] for my $refundWhy I have to wait for the item to be delivered I do not know but indicative of their practice of making price matches very difficult I note this first as it leads to my next order # [redacted] , I chatted and again after minutes my chat was transferred to another chat with the SAME person , [redacted] This time he tells me NO, that once the price difference is $nothing can be done, and I have to request this at the time of orderSame person, same circumstances, different resultsWHY? Why advertise and waste a customers time with inconsistent messages and ultimately, NOT A SINGLE PRICE MATCH WAS COMPLETED! I am also filing a complaint with the State Attorney General
I was directed to purchase a docking station per the recommendation of a Dell sales representativeThe product arrived and did not work, I spent over an hour on the phone to find out the product I was directed to purchase is not compatible with my systemI was then reassured that I wouldn't have to tell my story again by technical support, only to be on the phone on hold for another minutes, transferred twice and told that I'll need to be return the itemsThis product was purchased so that I can work from home, the return of the product without a replacement caused me to not be able to work and now I am having to search for another product is unacceptable
I purchased a brand new Alienware Laptop for $2,from Dell for my business in DecemberI received it in January and It came out of the box defectiveThe computer will turn on and function for a while but after an amount of time for an unknown reason the machine will lock up and become unresponsiveIt never recovers so all work completed during it's up-time is lostI've spoken with customer service technicians, they've done work on the machine and the issue remains unresolved I've asked for an exchange since I never received working equipment and they refuseI've experienced loss of income and loss of business time due to this issue
I have ordered Inspiron Desktop from dell.com on November 11/23/2017, Order Number: [redacted] Dell still is not able to ship my order, because they claim that they do not have a video cardI tried to solve this issues for over a month (Service Request Number [redacted] | [redacted] ***)Finally I spoke with a manager (did not get his name) and agree that they will replace the video card they have (NVIDIA® GeForce® GT with 2GB GDDRgraphics memory)He connected me with [redacted] ID [redacted] , but she refused to honour the price of my order - $and claimed that I have to pay $ When I asked her to downgrade the video card (replace it with integrated Intel® HD Graphics with shared graphics memory), she said that I have to pay $Therefore, she offered to put a worse card and pay additionally She also said that they will cancel my order, because they don’t’ want to ship it for the price they advertised in November I spent numerous hours with dell representatives over t
Dell customer service is horrible! None of them understand EnglishThey have no buyback program if you don't want the laptop anymoreI've had tech issues with the laptop and they said they won't do anything unless it's a hardware issue, and they consider a corrupted driver to be software, so they won't do anythingI've been having this issue for or months and I'm sick of itThey won't take it to the depot and repair it, they won't replace, they won't give money back because I bought my laptop in November and they can't do anything past days of purchase
I was to receive packages, the first one arrived fine, the NDP package is where everything gets delayedIt was held at Purolator (Dell have a direct line to Purolator) for two days because they can't deliver to a RR or P.O.box address ?? Dell would need to contact them to change delivery direction ( they have that direct line) and this took two day and then they couldn't find my location so I picked it up on the hiway like a drug deal lolThey couldn't deliver even with the address that Purolator requestedThen the 3rd package that was to be here on the 6th of July but on the 7th I was call to be told that they are back logged on a part and they're not sure when it will be sent?? No date given and I'm on holiday at the end of July??? I've asked to speak to a manager but had a team member call me to tell me the same without any explanationI ordered this mid June and they wait until the day after I'm expecting it that it's not comingI've asked to speak to a manager on several
Purchased on 12/9/15, received 12/14/15, when I actually received the productSince then I have been trying to get a new Dell to work proper with Dell tech support and then after several attempts and weeks later to get it running they tell me that they don't support the operating software and there will be a charge for thatNeedless to say, you can imagine my reaction that they don't support their own productsI have tried several times to work this out and have also tried several times to execute my day return right only to be deniedThey tried to say that I was outside my return date by saying the start date is at the time of the shipment and not the delivery dateWhich is wrong Legally in the State of [redacted] as with all states, days commence from the time product is received not from when they ship itWith that as their argument, thank goodness they didn't ship it snail mail or I might have missed my return window before I actually received the computerTotal gar
Trying to get a replacement for the operating system Support person was mostly not understandable-did not speak good EnglishCould not resolve issue in separate calls and chat sessionsSO FRUSTRATED!
Dell.com had Western Digital gb SSD on sale for $I purchased of these and after hours they cancelled my order due to pricing errorsPlus I still haven't had my money refundedDell has done this on a regular basisOther countries such as [redacted] have made Dell own up for their mistakesI believe that Dell is doing this on purpose to gather customer information and then not selling the productThey do this far to often and fell this is not right to do to their customers
Having order [redacted] inch television on 11/23/and it arriving damage, a replacement was processed on 12/1/- Dell selected [redacted] as the second carrier - I received a call from [redacted] on 12/1/who agreed to deliver the TV on 12/13/- A day was taken off from work in preparation of its delivery - The television was not delivered on 12/13/but according to [redacted] WAS LEFT ON THE PORCH on 12/14/- I like to add that the notice left on the door on 12/13/indicated the television would be at [redacted] for pi and I have this notice in my possession - So when I called to communicate this to Dell on 12/15/the television was not delivered and I would not be picking up the television at the location on the form as it is a very large television and I do not have the means, I was informed Dell HAD AUTHORIZE THE DELIVERY OF this order indicating a "signature" was not required for delivery (this was told to me by the Dell agent, "***" - I inquired, WHO IN THE
I placed the order two days ago (Order #: [redacted] ) for a Dell monitor, and when I checked the status today it said my order was cancelledAfter chatting and calling Dell for over an hour they first told me that it was an issue with my payment method and then they told me that my order got cancelled because the product was advertised at the wrong price and that it was a "price mistake", however I had never received an email notification or any explanation that could have saved me all this wasted time trying to figure out the issueNobody was helpful and it is a bad way of doing business
I purchased a hard drive online during a tax-free weekend in JulyAfter making the purchase, I learned that the tax was still charged and after consulting my sales person, I was assured that the amount would be refundedAlso, they held up my order for more than a week because they 'needed to confirm my order' and 'needed to correct an emergency issue'It turns out, they stopped processing my order and wore my telephone out because they wanted to try to upsell me more productsIf they had put that effort into fixing my order to begin with, I wouldn't be writing this reviewFlash forward months, I learned while reviewing my bank statements that I was in actuality charged a higher amount than my invoices reflectedI was also never credited the taxIt has now been another going on weeks and I still do not have my money or any kind of explanationI have two invoices on my online account & the second takes some work to findThere it shows not only a higher cost, but also a break down of components, programs, and charges for my driveSome of these things I would never have wanted to begin with So in review, Dell sold me a drive at a flat rate with one invoice They kept a more detailed invoice from me with a higher charge and products that I wouldn't have agreed to They failed to correct charging me tax & instead charged me more tax They have failed to correct my latests attempts going on weeks now They have wasted my time
I purchased a dell laptop over the dell chat sales boxThey confirmed a price on the computer during the chat as well as in the confirmation email for I then checked my credit card company and they charged me That is the first issue which is fraudThe next issue is the decided to cancel the order without even informing meWhen I called them they said their credit card dept cancelled itI told them I wanted the order resubmitted even at the price was fine and they refused to do it because they will not honor my $gift card they originally honoredThey have not only committed credit card fraud but they have now committed bait and switch and are trying to sell the product back to me for I finally got through to a manager after plus hours on the phone and he hung up on meSomething needs to be done because this is unacceptable
I purchased a dell product in March of months later the computer started overheatingThey sent a tech to my home to fix it but it was not fixableDell sent me a replacement computer which I appreciated but yet months later again the exact same model started heating up fan was very loud , and now it wont even turn onI contacted them and they told me I had to have it repaired at my own costSo i'm thinking to myself a month old computer is overheating with exact symptoms of the first one I had and they wont fix itI also found out that they have discontinued this particular product because they knew there was major issues with themSo I told them nicely either fix it for me or I will stop payment , they refused so I followed throughI am not paying for a month old computer that wont turn on and Dell wont fix
I39m unfortunately writing about the problems I have been having with dell regarding a XPS 9530.This started on and as of today they have still not fixed the issueI have easily spent hours talking to all sorts of dell employees from tech support to there advanced resolution team.I first had a tech come to my house who replaced the motherboard and a few other things however the problem persistedSince then I have sent it back to dell twice each time supposedly the motherboard was replaced again after the last time it was far worse and there was obviously something inside that was jiggling around it sounded like a baby rattleI immediately recorded a video051317and sent it to dell so they would knowI never heard a thing back from themadvanced resolution teamWhen we got back from vacation I started the process of attempting to talk with dell and they refuse to admit anything is wrong and said quot it is not strange to have to return an item multiple
I run a small business off my laptopLast week I noticed after a Windows update that my Inspiron 15z laptop was not "seeing" my routerA reboot didn't workI called Dell Tech Concierge because I have a service contract with themI run my business off this computerThe technician, Sandya, proceeded to spend and half hours and still hadn't fixed the problemShe told me to start a "PC reset" and she would call back minutes laterShe did not call back, so I didThe computer failed to re-setMy computer was mostly working when I called and Dell's tech support crashed it(Thankfully, I had backed up most of my files to an external hard drive, or I would have lost them.) First they weren't going to do anything elseThey told me to get the computer fixed at Best Buy until I reminded them I paid for their service and they broke my computerThey offered to give me back the money for the contract, and I reminded them that their offer didn't take care of the parts and labor and the down time that they causedThen they wanted me to ship the computer to them and be without a computer for my business for 7-business daysFinally, they sent a tech to my homeThe tech replaced the motherboard and hard drive and then the screen diedThe tech put in for a replacement screen, and was supposed to return the next dayDell called me the next day and claimed it had no record of a dispatch for the screen and again demanded that I send the computer back to themI told them that they already broke my computer over the phone, why would I put it in their hands and reminded them that that is too long to be without a computer for my businessI was supposedly speaking with a supervisor on their "Escalation Team", who identified himself as BipanHe was nasty, condescending and extremely unprofessionalI asked to speak with his supervisorHe told me he didn't have one and he then aggressively attempted to persuade me he had all the necessary authority to resolve the matterI would gladly have settled for competence insteadThat would have been far more useful Then today they send a tech with the wrong part, and insinuate that they won't do anything else because the machine is no longer under the warranty -- conveniently forgetting that this isn't simply a computer that diedAll these problems occurred when they worked on it Their tech support and their customer service people are nastyThey yellThey are unprofessionalThey not only talk that way to me but to the technicians they send on site (who are third party contractors)I could hear the tech support person today yelling at the technician over the phone How does a company that behaves this way stay in business??? I was a loyal Dell customer for yearsWhy should I stay with them?
I purchased a Nikon camera through Dell.com on June 2015, along with the camera I purchased an extended year warrantyMy camera stopped working around November and barely had time to call to warranty it in FebruarySince February I have been calling several times as well as communicating with several employees of Dell through emailThe problem with me trying to get my camera repaired is the year extended warrantyFor some reason they gave me a warranty that only covers cameras in the price range of $- $49.99, which my camera cost $So when I call Asurion to file my claim their system won't allow them to process the claim because the warranty doesn't cover the amount of the cameraI have been contacting Dell and asking why I was given a warranty that doesn't cover my camera and nobody can give me an answer or they tell me I'm calling the wrong departmentI have spent around 10-hours now over several days on the phone being transferred from one department to a
Dell has not followed through with any of their commitments regarding a business contract with a Precision MworkstationFor the first month Dell repeatedly sent broken replacement parts and make request contrary to the next business day support contact the system was under After the second broken system they shipped they did promise to replace the system with a new model, a Precision but after almost months of waiting, emailing or calling almost daily we are no closer to the a resolutionThis type of service is unacceptable Dell Service Request # [redacted]
I have a Dell tablet that stopped working about weeks agoI went to the dell website and transferred the ownership from the man I bought my tablet from to meI contacted Dell Technical Support times The 1st call was answered by a very polite man who had such a heavy accent, I struggled to understand himI became frustrated and asked if there was someone there who spoke English more clearly and I told him that I was sure that if I was speaking his language, he would struggle to understand meHe told me that my tablet was under warranty and something about I had to pay to ship it to Dell and they would cover the cost to return it to me By the time we got to the part where I had to give him my address, I couldn't continue, I told him that I would call back to do the address part So, I called back in and a young man answered with the same accent and I could barely hear himI asked him to speak up and then the call dropped So, I called in the 3rd time and got anothe
I returned a pc that did not run any of my software, They received the pc back on 2/24/but as of 3/11/no word of any receipt or return of funds, so I contacted them, and they said I should see with in 10daySI asked them to return the funds to me, since I had paid in full the dell financial card But no they had to return to the card , I finally see credit on 3/on the dell account nothing processed, called them on 3/, it had not been processed, I asked why cant they return to the bank account on file that I used the pay off the pc in the first place, they cant - no reason -just cant So they lady said they were issuing the refund today, but today is 3/still no activity that they have done anything, and she told me it could be 2-week, so they have my pc and my funds for a solid months and I need to purchase another pc that will run my software for school, before I am so far behind to finish classesI want my funds back ASAP, also used the Dell Financial card and a
Two orders I placed with Dell Orders: [redacted] and [redacted] Both I requested price match to AmazonBoth were $less on Amazon-eachOn [redacted] I was told via chat by [redacted] to get back with reference [redacted] for my $refundWhy I have to wait for the item to be delivered I do not know but indicative of their practice of making price matches very difficult I note this first as it leads to my next order # [redacted] , I chatted and again after minutes my chat was transferred to another chat with the SAME person , [redacted] This time he tells me NO, that once the price difference is $nothing can be done, and I have to request this at the time of orderSame person, same circumstances, different resultsWHY? Why advertise and waste a customers time with inconsistent messages and ultimately, NOT A SINGLE PRICE MATCH WAS COMPLETED! I am also filing a complaint with the State Attorney General
I was directed to purchase a docking station per the recommendation of a Dell sales representativeThe product arrived and did not work, I spent over an hour on the phone to find out the product I was directed to purchase is not compatible with my systemI was then reassured that I wouldn't have to tell my story again by technical support, only to be on the phone on hold for another minutes, transferred twice and told that I'll need to be return the itemsThis product was purchased so that I can work from home, the return of the product without a replacement caused me to not be able to work and now I am having to search for another product is unacceptable
I purchased a brand new Alienware Laptop for $2,from Dell for my business in DecemberI received it in January and It came out of the box defectiveThe computer will turn on and function for a while but after an amount of time for an unknown reason the machine will lock up and become unresponsiveIt never recovers so all work completed during it's up-time is lostI've spoken with customer service technicians, they've done work on the machine and the issue remains unresolved I've asked for an exchange since I never received working equipment and they refuseI've experienced loss of income and loss of business time due to this issue
I have ordered Inspiron Desktop from dell.com on November 11/23/2017, Order Number: [redacted] Dell still is not able to ship my order, because they claim that they do not have a video cardI tried to solve this issues for over a month (Service Request Number [redacted] | [redacted] ***)Finally I spoke with a manager (did not get his name) and agree that they will replace the video card they have (NVIDIA® GeForce® GT with 2GB GDDRgraphics memory)He connected me with [redacted] ID [redacted] , but she refused to honour the price of my order - $and claimed that I have to pay $ When I asked her to downgrade the video card (replace it with integrated Intel® HD Graphics with shared graphics memory), she said that I have to pay $Therefore, she offered to put a worse card and pay additionally She also said that they will cancel my order, because they don’t’ want to ship it for the price they advertised in November I spent numerous hours with dell representatives over t
Dell customer service is horrible! None of them understand EnglishThey have no buyback program if you don't want the laptop anymoreI've had tech issues with the laptop and they said they won't do anything unless it's a hardware issue, and they consider a corrupted driver to be software, so they won't do anythingI've been having this issue for or months and I'm sick of itThey won't take it to the depot and repair it, they won't replace, they won't give money back because I bought my laptop in November and they can't do anything past days of purchase
I was to receive packages, the first one arrived fine, the NDP package is where everything gets delayedIt was held at Purolator (Dell have a direct line to Purolator) for two days because they can't deliver to a RR or P.O.box address ?? Dell would need to contact them to change delivery direction ( they have that direct line) and this took two day and then they couldn't find my location so I picked it up on the hiway like a drug deal lolThey couldn't deliver even with the address that Purolator requestedThen the 3rd package that was to be here on the 6th of July but on the 7th I was call to be told that they are back logged on a part and they're not sure when it will be sent?? No date given and I'm on holiday at the end of July??? I've asked to speak to a manager but had a team member call me to tell me the same without any explanationI ordered this mid June and they wait until the day after I'm expecting it that it's not comingI've asked to speak to a manager on several
Purchased on 12/9/15, received 12/14/15, when I actually received the productSince then I have been trying to get a new Dell to work proper with Dell tech support and then after several attempts and weeks later to get it running they tell me that they don't support the operating software and there will be a charge for thatNeedless to say, you can imagine my reaction that they don't support their own productsI have tried several times to work this out and have also tried several times to execute my day return right only to be deniedThey tried to say that I was outside my return date by saying the start date is at the time of the shipment and not the delivery dateWhich is wrong Legally in the State of [redacted] as with all states, days commence from the time product is received not from when they ship itWith that as their argument, thank goodness they didn't ship it snail mail or I might have missed my return window before I actually received the computerTotal gar
Trying to get a replacement for the operating system Support person was mostly not understandable-did not speak good EnglishCould not resolve issue in separate calls and chat sessionsSO FRUSTRATED!
Dell.com had Western Digital gb SSD on sale for $I purchased of these and after hours they cancelled my order due to pricing errorsPlus I still haven't had my money refundedDell has done this on a regular basisOther countries such as [redacted] have made Dell own up for their mistakesI believe that Dell is doing this on purpose to gather customer information and then not selling the productThey do this far to often and fell this is not right to do to their customers
Having order [redacted] inch television on 11/23/and it arriving damage, a replacement was processed on 12/1/- Dell selected [redacted] as the second carrier - I received a call from [redacted] on 12/1/who agreed to deliver the TV on 12/13/- A day was taken off from work in preparation of its delivery - The television was not delivered on 12/13/but according to [redacted] WAS LEFT ON THE PORCH on 12/14/- I like to add that the notice left on the door on 12/13/indicated the television would be at [redacted] for pi and I have this notice in my possession - So when I called to communicate this to Dell on 12/15/the television was not delivered and I would not be picking up the television at the location on the form as it is a very large television and I do not have the means, I was informed Dell HAD AUTHORIZE THE DELIVERY OF this order indicating a "signature" was not required for delivery (this was told to me by the Dell agent, "***" - I inquired, WHO IN THE
I placed the order two days ago (Order #: [redacted] ) for a Dell monitor, and when I checked the status today it said my order was cancelledAfter chatting and calling Dell for over an hour they first told me that it was an issue with my payment method and then they told me that my order got cancelled because the product was advertised at the wrong price and that it was a "price mistake", however I had never received an email notification or any explanation that could have saved me all this wasted time trying to figure out the issueNobody was helpful and it is a bad way of doing business
I purchased a hard drive online during a tax-free weekend in JulyAfter making the purchase, I learned that the tax was still charged and after consulting my sales person, I was assured that the amount would be refundedAlso, they held up my order for more than a week because they 'needed to confirm my order' and 'needed to correct an emergency issue'It turns out, they stopped processing my order and wore my telephone out because they wanted to try to upsell me more productsIf they had put that effort into fixing my order to begin with, I wouldn't be writing this reviewFlash forward months, I learned while reviewing my bank statements that I was in actuality charged a higher amount than my invoices reflectedI was also never credited the taxIt has now been another going on weeks and I still do not have my money or any kind of explanationI have two invoices on my online account & the second takes some work to findThere it shows not only a higher cost, but also a break down of components, programs, and charges for my driveSome of these things I would never have wanted to begin with So in review, Dell sold me a drive at a flat rate with one invoice They kept a more detailed invoice from me with a higher charge and products that I wouldn't have agreed to They failed to correct charging me tax & instead charged me more tax They have failed to correct my latests attempts going on weeks now They have wasted my time
I purchased a dell laptop over the dell chat sales boxThey confirmed a price on the computer during the chat as well as in the confirmation email for I then checked my credit card company and they charged me That is the first issue which is fraudThe next issue is the decided to cancel the order without even informing meWhen I called them they said their credit card dept cancelled itI told them I wanted the order resubmitted even at the price was fine and they refused to do it because they will not honor my $gift card they originally honoredThey have not only committed credit card fraud but they have now committed bait and switch and are trying to sell the product back to me for I finally got through to a manager after plus hours on the phone and he hung up on meSomething needs to be done because this is unacceptable
I purchased a dell product in March of months later the computer started overheatingThey sent a tech to my home to fix it but it was not fixableDell sent me a replacement computer which I appreciated but yet months later again the exact same model started heating up fan was very loud , and now it wont even turn onI contacted them and they told me I had to have it repaired at my own costSo i'm thinking to myself a month old computer is overheating with exact symptoms of the first one I had and they wont fix itI also found out that they have discontinued this particular product because they knew there was major issues with themSo I told them nicely either fix it for me or I will stop payment , they refused so I followed throughI am not paying for a month old computer that wont turn on and Dell wont fix
I39m unfortunately writing about the problems I have been having with dell regarding a XPS 9530.This started on and as of today they have still not fixed the issueI have easily spent hours talking to all sorts of dell employees from tech support to there advanced resolution team.I first had a tech come to my house who replaced the motherboard and a few other things however the problem persistedSince then I have sent it back to dell twice each time supposedly the motherboard was replaced again after the last time it was far worse and there was obviously something inside that was jiggling around it sounded like a baby rattleI immediately recorded a video051317and sent it to dell so they would knowI never heard a thing back from themadvanced resolution teamWhen we got back from vacation I started the process of attempting to talk with dell and they refuse to admit anything is wrong and said quot it is not strange to have to return an item multiple
I run a small business off my laptopLast week I noticed after a Windows update that my Inspiron 15z laptop was not "seeing" my routerA reboot didn't workI called Dell Tech Concierge because I have a service contract with themI run my business off this computerThe technician, Sandya, proceeded to spend and half hours and still hadn't fixed the problemShe told me to start a "PC reset" and she would call back minutes laterShe did not call back, so I didThe computer failed to re-setMy computer was mostly working when I called and Dell's tech support crashed it(Thankfully, I had backed up most of my files to an external hard drive, or I would have lost them.) First they weren't going to do anything elseThey told me to get the computer fixed at Best Buy until I reminded them I paid for their service and they broke my computerThey offered to give me back the money for the contract, and I reminded them that their offer didn't take care of the parts and labor and the down time that they causedThen they wanted me to ship the computer to them and be without a computer for my business for 7-business daysFinally, they sent a tech to my homeThe tech replaced the motherboard and hard drive and then the screen diedThe tech put in for a replacement screen, and was supposed to return the next dayDell called me the next day and claimed it had no record of a dispatch for the screen and again demanded that I send the computer back to themI told them that they already broke my computer over the phone, why would I put it in their hands and reminded them that that is too long to be without a computer for my businessI was supposedly speaking with a supervisor on their "Escalation Team", who identified himself as BipanHe was nasty, condescending and extremely unprofessionalI asked to speak with his supervisorHe told me he didn't have one and he then aggressively attempted to persuade me he had all the necessary authority to resolve the matterI would gladly have settled for competence insteadThat would have been far more useful Then today they send a tech with the wrong part, and insinuate that they won't do anything else because the machine is no longer under the warranty -- conveniently forgetting that this isn't simply a computer that diedAll these problems occurred when they worked on it Their tech support and their customer service people are nastyThey yellThey are unprofessionalThey not only talk that way to me but to the technicians they send on site (who are third party contractors)I could hear the tech support person today yelling at the technician over the phone How does a company that behaves this way stay in business??? I was a loyal Dell customer for yearsWhy should I stay with them?
I purchased a Nikon camera through Dell.com on June 2015, along with the camera I purchased an extended year warrantyMy camera stopped working around November and barely had time to call to warranty it in FebruarySince February I have been calling several times as well as communicating with several employees of Dell through emailThe problem with me trying to get my camera repaired is the year extended warrantyFor some reason they gave me a warranty that only covers cameras in the price range of $- $49.99, which my camera cost $So when I call Asurion to file my claim their system won't allow them to process the claim because the warranty doesn't cover the amount of the cameraI have been contacting Dell and asking why I was given a warranty that doesn't cover my camera and nobody can give me an answer or they tell me I'm calling the wrong departmentI have spent around 10-hours now over several days on the phone being transferred from one department to a
Dell has not followed through with any of their commitments regarding a business contract with a Precision MworkstationFor the first month Dell repeatedly sent broken replacement parts and make request contrary to the next business day support contact the system was under After the second broken system they shipped they did promise to replace the system with a new model, a Precision but after almost months of waiting, emailing or calling almost daily we are no closer to the a resolutionThis type of service is unacceptable Dell Service Request # [redacted]
I have a Dell tablet that stopped working about weeks agoI went to the dell website and transferred the ownership from the man I bought my tablet from to meI contacted Dell Technical Support times The 1st call was answered by a very polite man who had such a heavy accent, I struggled to understand himI became frustrated and asked if there was someone there who spoke English more clearly and I told him that I was sure that if I was speaking his language, he would struggle to understand meHe told me that my tablet was under warranty and something about I had to pay to ship it to Dell and they would cover the cost to return it to me By the time we got to the part where I had to give him my address, I couldn't continue, I told him that I would call back to do the address part So, I called back in and a young man answered with the same accent and I could barely hear himI asked him to speak up and then the call dropped So, I called in the 3rd time and got anothe