I purchased my XPS on 5/20/and have had major issues with it since basically day one I purchased the computer to start a graduate program so it is vital that the machine is reliable and able to handle standard tasks every day Within the return period, the computer was behaving strangely It would randomly reboot (not related to Windows updates) or would turn immediately on right after I had shut it off Additionally, it would turn on at random times in my backpack (after being completely powered down) and run the battery all the way down which, in turn, would make it unusable when I would walk into a class I'm a IT professional so I know to check BIOS settings for power options set to do this but all of the options were the way they needed to be It was just "quirky" I called to start the refund process because I was fed up and I was talked out of it by the technician I was working with because he promised that they would be updating the BIOS firmware to correct th
I purchased a Dell computer from their official website on 10/14/When I received the computer, it had problem with booting upI contacted Dell within a week after receiving thatThey gave me an replacement on 10/30/- I sent the computer back and they sent me a new one (same model)Again the new computer had technical issuesIt blacks out randomlyThis time I tried to call them multiple times and they tried to help me repair it - but all repairs never workedAround 12/7/I first asked for a return and refund, which was refused because it had been days (more than days) after I had the computerI was asked to send the computer back for more repairment and I did so around 12/22/Yesterday (1/4/2018) I received the computer sent back to me, and today the computer has blacken out timesI called Dell and they still aren't willing to provide returnsThey simply want to restart the repair process through phone calls During the whole time, I constantly have
I purchased a Dell XPS (5960) laptop on 3/14/This is a premium laptop costed around $ I am having issues from the day I purchased this laptopInitially I had lot of screen related issuesIn July, the laptop stopped to onDell replaced the motherboardDuring this issue, I had a long conversation with [redacted] (Advanced Resolution) describing him how frustrated I am using this expensive Dell XPS Lap I was having screen flickering issues, occasional crashes and finally the laptop never turned onI had insisted [redacted] to get the laptop replaced or issue a refundI was denied of either [redacted] instead arranged for an express service repair and promised me that all the issues will be taken careI reluctantly accepted [redacted] 's resolutionI shipped the laptopThe motherboard had some issues it seems and it was replaced and I got my laptop back From the time I got the Laptop back, I am having crashing issuesRecently the crashing issues has rendere
I purchased a Dell Inspirion Laptop on the 19th of February It came with a bad/loud fanIt was sent to Texas for a week and came back unfixedThey then sent a tech to the house who stated that it was the motherboard and fan and Dell refused to update it Recently after a MS windows update, it didn't something to the Dell drivers that activate my touch screenAfter over hours on the phone with [redacted] , she managed remotely to damage my computer worse, making errors in trying to fix the drivers., a supervisor spent another nearly hours on the phone trying to fix it as she rendered my control panel uselessThe solution was to send me a flash drive and to strip my computer and reload windows 8.1, even though they can't say this will solve the problem if windows updates again I requested a CD of windows since it is within my consumer right to own one since I bought this productI was denied Since my warranty is coming up I called to renew itOn the 15, I got
I purchased a Dell laptop computer (Inspiron model 7579) from the Dell.com website and additionally a Dell Active Pen in order to write on the screen of the laptop Per the following URL link: [redacted] you can see that this model promotes its use with the Active Pen The Dell purchase order for the laptop was ID: [redacted] The Dell purchase order for the pen was ID: [redacted] The laptop was delivered on 8/1/but the pen - after several shipment delays - did not arrive until 8/16/ This purchase was for my nephew who just started college at [redacted] who have stringent requirements on the specs for laptops that can be used by engineering students, including the need for a digital pen On receipt of the Pen, my nephew discovered that it did NOT in fact work with the laptopHe contacted Dell support (we paid extra for 24/support too) and
Service tag: [redacted] I have my laptop latitude serviced in March, and Dell decided that motherboard has problem and replaced itWith the recent upgrade to Windows Ver 1803, my laptop is no longer activatedIt is due to the fact that the replacement motherboard doesn't have the license embeddedI contacted dell customer service trying to ask them to give me the license key (which I paid for), what I received is typical Dell customer service kicking customers from department to departmentAfter talking to three departments who failed to solve the problem, I refused to be kicked to the 4th oneThe representative named [redacted] (funny, an Indian guy named [redacted] , just another lie) just hung up on me For the records I have followed the steps at [redacted] and it doesn't workI even chose the option of major hardware change but I still can't activate my laptop's Windows
I purchased Dell CPU's, Dell Monitors, Dell Mouse and External Optical DriveOnce I started to set up the first computer I realized I COULD NOT run dual monitors with the systemsThis is a requirement I specifically stated to the salesman, [redacted] ***, when I made the initial purchaseI contacted the salesman, [redacted] ***, who brushed me off and told me to call Dell Technical support, which I did on 1/20/They informed me at that time that the systems I bought ARE NOT SET UP FOR dual monitorsI then contacted the salesman again who told me to send everything back and they would refund everything backTHIS WAS OVER weeks ago and I still have not received the refund even though all the systems were received back at Dell on 2/5/I have called at least more times trying to get the refund processed with no luck at allAll they do is transfer me to different people, but no one can seem to help or understand that the total amount that needs to be refunded, even though A
I purchased a dell laptop used from a local shop in my city and mistakenly put a bios password lock on it that I cannot get off now to update nor maintain said deviceI spent approxhours on the phone with Dell customer service agents who were all rude, dismissive, and treated me like a thief of some sortAll of the agents I spoke to were foreign with problems speaking English and when I asked to receive a corporate phone number I was placed on hold for hours and given the same number I had just calledLaptop is still under warranty until august
I tried to make a price match on the item Uncharted Collection-PSwhich is showed on dell.com and on target.comBefore the purchase I tried to connect with customer service online and they said they can only price match for me after purchaseThen I placed the orderWhen I trying to do the price match they lead me to over department team, which they all said the others can help me with that because I've already purchased or my order is less than $etcAfter almost an hour, they finally told me they can not give me the price match because I've already purchasedThose drive me crazy, the representative tried to give me $coupon and persuade me to keep the order, but it isn't even worth the price differencesI felt like it was a fraud to let me purchased first and then passed the buckNow I need to spend one more hour to get this order canceled and I don't even know can I get the fully refund because I also paid the tax and my valued time
I have been a loyal customer with Dell since In February this year I took time away from my business to research which laptop I should buy and tried to find out more about which Laptop is right for me I received disgusting communication from one of the Dell Online Web Chat Sales people who did not want to answer my questions and terminated the chat(I have the full transcript available) Obviously I was not happy about this as this costed me valuable time and money which I had dedicated to research the best laptop for me as my current laptop is old and on it's last legs and is risking me having it die on me at any time I then had to spend more time by reaching out to Dell support on twitter after the unprofessional rude service I had received I then emailed head office and I was contacted by [redacted] Dell | Advanced Resolution Group After we spoke on the phone many times and on the emails she offered me compensation for the rude service of £which i
I purchases a Dell Insperion laptop computer from Staples Office Supplies on March 3, The Dell Laptop came with Windows Installed (no backup or installation or software disks) No warranty paperwork (Dell labeled a document called "Warranty, Safety, and Regulatory Information"; it was in numerous languages In this document under "Warranty" it said no information on a warranty except but to go to "Dell.com/warranty" At Dell.com/warranty" there is No Warranty, no warranty details, no warranty software details on the Dell installed Windows 10, or the contract Dell has with Microsoft on Windows and my warranty rights with Dell or Microsoft on Windows Dell installed on the Laptop I called Dell Customer Service and they wanted to charge me fees to talk about their software defects I called Microsoft, they too wanted to charge me to talk about the defective software Dell installed on my computer Furthermore, I am missing the Security Cable, USB Printer adapter, O
I received a Premium Dell Computers Account in late July or August, I needed a new computerI tutor ESLStudents/clients are overseas so online is the way we communicate and have class sessions In August, I ordered a computer from Dell using my premium accountIt malfunctionedI called repeatedly to the dell premium tech departmentSomeone from East India I guess judging from the accent and dialect always answersIt took me 8--calls to get someone to help meBy then the return policy had expiredHowever I complained and threatened a class action lawsuit (there are complaints on line at [redacted] and the three headquarter's phones are not working numbersI did find a government Dell # (whatever that means) tonight Fast forward, After I threatened a class action lawsuit, I was finally refunded for the first computer I thought I would try again because I don't have cash to spend on a co
On December 10th I order a Dell computer online After I placed my order I realized that I needed to change my order to include a touch screen I contacted Dell sales customer service on Chat and made my request and the representative stated that it would be honored When I received my computer it was not touch screen I then contacted Dell again and their foreign agent told me the employee who stated she changed my order did not have the authority and that I could return my computer and that he would help me re-order the right one I ask for a supervisor and had to leave my phone number for someone in India to return my call He said that was correct that I could not change my order but I could return the computer I needed my computer or I would not have ordered another one This the 4th Dell I have purchased the past four years
On March 24, I called Dell's sales line to inquire as to the cost of a computer and monitorI gave them all my information, and upon being quoted, I told them I would call them backThe quote was a bit high for my tastes and I did not authorize a saleWhile I was at work that day, I got an email telling me the sales rep had charged me nearly $4,by pushing through the sale without my authorization I called back immediately to speak to a supervisorThe issue was fixedThe supervisor attempted to save the sale and made a deal with meHe agreed to sell me the Computer for $2,and some change and charge it to my dell credit line, and I would pay $500~ for the monitor separately on my creditHe said that he would credit the dell credit line $two days later, and would ship a $gift card with the computer On May 29th I called to ensure the $credit was pushed throughThey first stated they had no record of the credit or the $gift cardAfter much time
Dell products are cheaply made and fall apart and they do not stand behind their laptops at all and want to charge thousands of dollars for junkWhen the laptop was first given to me then place where the charger plugged in after a month or so seemed to be loose but nothing to worry aboutAs the months went on it got more and more flimsyI called and told dell and they said not in warrantyI only had the computer months it is now months and the whole charger fell apart, the silver tip is gone and it had stop charging a week agoThere are recalls out there for DELL CHARGERS, I CALLED today and they still refuse to replace the chargerThey said I broke it but IF I would have called in to them the first few months they would have replaced itMAKE UP YOUR MIND, DON'T BLAME ME NOW, YOU AS A COMPANY ARE TO BLAMETHIS IS A $LAPTOP, YOU NEED TO REPLACE THE CHARGERTHE REP SAID NO, IT IS YOUR FAULTI SAID I will NEVER BUY ANYTHING FROM YOUR COMPANY AGAINBUT I WILL WRITE Y
Dell Purchase ID: [redacted] was purchased on-line on March 31, Dell received full payment for order on April 2, according to bank statement Dell shipped order on April 1, but Dell requested the shipment to be returned back to Dell on April while shipment was on Ftruck of destination city After contacting Dell on April 7, by phone, I was told the shipment would be "diverted" to me and be delivered or Dell sales would contact me Four Days after speaking with Dell, there has not been a delivery of my order nor has Dell contacted me
I purchased a Samsung TV on October 9th, order number [redacted] I purchased the TV at the time because I remember seeing that it came with a $promotional gift cardI waited the recommended amount of time to receive my gift card but when nothing came I called in to find out why, Service Request # [redacted] This is when the frustration began, apparently they sent my gift card to the wrong email address, and never bothered to reach out to me to get the right email address to resend itWhen I asked what email address they sent it to they repeated my correct email address, which frustrated me even more because now it feels as though they just never sent it and tried to come up with an excuseThe reason I say this is because I have received every other correspondence from Dell, not one email has ever gone to spam, and I have checked my spam folder to make sureI also verified the amount of the gift card during this call to make sure that I remembered the amount correct, and was
Dell ships items that are not what the customer ordered and then tries to bribe the customer to keep themI first purchased a Condition "new" computer from the Dell Refurbished storeI carefully checked the receipt for the sale for the system specs but found the parts list unreadableI immediately called sales support over the weekend as I thought I purchased a liquid cooled computer but it looked like it was air-cooledWith those options, it didn't seem like the list price was rightCustomer support told me I could contact customer support on Monday and that it wouldn't ship by thenIt was shipped by the time I woke up Monday morningThe machine arrived and wasn't the spec I thought I bought but I gave it a chance after customer service gave me a discount because of the cooling differenceBut it didn't work for the VR gaming applications I purchased it forIt wouldn't consistently keep a browser or gaming connectionI found lots of similar complaints online about the Killer
To ensure proper Christmas delivery, I ordered a laptop from Dell with over two weeks in advance (Purchase ID [redacted] ) I placed an order for a laptop selecting an in-stock model with a guaranteed delivery of 12/15/- 12/20/ I contacted customer service indicating I did not get the item nor see a shipped status The agent placed my order on "expedited status" to ensure I received my item by 12/25/ I checked on the status the next day and saw a new delivery date of 12/27/ I contacted customer service with no resolution and was elevated up twice, finally reaching the senior service agent She informed me that they ran out of stock (which contradicted the other agent indicating a failed Q&A test) and only received new items today Therefore, there was no way to resolve the delivery date and recommend that I order another in-stock unit When I asked on delivery date if I placed another order for an in-stock item, she was unable to guarantee a 12/25/deliver
I purchased my XPS on 5/20/and have had major issues with it since basically day one I purchased the computer to start a graduate program so it is vital that the machine is reliable and able to handle standard tasks every day Within the return period, the computer was behaving strangely It would randomly reboot (not related to Windows updates) or would turn immediately on right after I had shut it off Additionally, it would turn on at random times in my backpack (after being completely powered down) and run the battery all the way down which, in turn, would make it unusable when I would walk into a class I'm a IT professional so I know to check BIOS settings for power options set to do this but all of the options were the way they needed to be It was just "quirky" I called to start the refund process because I was fed up and I was talked out of it by the technician I was working with because he promised that they would be updating the BIOS firmware to correct th
I purchased a Dell computer from their official website on 10/14/When I received the computer, it had problem with booting upI contacted Dell within a week after receiving thatThey gave me an replacement on 10/30/- I sent the computer back and they sent me a new one (same model)Again the new computer had technical issuesIt blacks out randomlyThis time I tried to call them multiple times and they tried to help me repair it - but all repairs never workedAround 12/7/I first asked for a return and refund, which was refused because it had been days (more than days) after I had the computerI was asked to send the computer back for more repairment and I did so around 12/22/Yesterday (1/4/2018) I received the computer sent back to me, and today the computer has blacken out timesI called Dell and they still aren't willing to provide returnsThey simply want to restart the repair process through phone calls During the whole time, I constantly have
I purchased a Dell XPS (5960) laptop on 3/14/This is a premium laptop costed around $ I am having issues from the day I purchased this laptopInitially I had lot of screen related issuesIn July, the laptop stopped to onDell replaced the motherboardDuring this issue, I had a long conversation with [redacted] (Advanced Resolution) describing him how frustrated I am using this expensive Dell XPS Lap I was having screen flickering issues, occasional crashes and finally the laptop never turned onI had insisted [redacted] to get the laptop replaced or issue a refundI was denied of either [redacted] instead arranged for an express service repair and promised me that all the issues will be taken careI reluctantly accepted [redacted] 's resolutionI shipped the laptopThe motherboard had some issues it seems and it was replaced and I got my laptop back From the time I got the Laptop back, I am having crashing issuesRecently the crashing issues has rendere
I purchased a Dell Inspirion Laptop on the 19th of February It came with a bad/loud fanIt was sent to Texas for a week and came back unfixedThey then sent a tech to the house who stated that it was the motherboard and fan and Dell refused to update it Recently after a MS windows update, it didn't something to the Dell drivers that activate my touch screenAfter over hours on the phone with [redacted] , she managed remotely to damage my computer worse, making errors in trying to fix the drivers., a supervisor spent another nearly hours on the phone trying to fix it as she rendered my control panel uselessThe solution was to send me a flash drive and to strip my computer and reload windows 8.1, even though they can't say this will solve the problem if windows updates again I requested a CD of windows since it is within my consumer right to own one since I bought this productI was denied Since my warranty is coming up I called to renew itOn the 15, I got
I purchased a Dell laptop computer (Inspiron model 7579) from the Dell.com website and additionally a Dell Active Pen in order to write on the screen of the laptop Per the following URL link: [redacted] you can see that this model promotes its use with the Active Pen The Dell purchase order for the laptop was ID: [redacted] The Dell purchase order for the pen was ID: [redacted] The laptop was delivered on 8/1/but the pen - after several shipment delays - did not arrive until 8/16/ This purchase was for my nephew who just started college at [redacted] who have stringent requirements on the specs for laptops that can be used by engineering students, including the need for a digital pen On receipt of the Pen, my nephew discovered that it did NOT in fact work with the laptopHe contacted Dell support (we paid extra for 24/support too) and
Service tag: [redacted] I have my laptop latitude serviced in March, and Dell decided that motherboard has problem and replaced itWith the recent upgrade to Windows Ver 1803, my laptop is no longer activatedIt is due to the fact that the replacement motherboard doesn't have the license embeddedI contacted dell customer service trying to ask them to give me the license key (which I paid for), what I received is typical Dell customer service kicking customers from department to departmentAfter talking to three departments who failed to solve the problem, I refused to be kicked to the 4th oneThe representative named [redacted] (funny, an Indian guy named [redacted] , just another lie) just hung up on me For the records I have followed the steps at [redacted] and it doesn't workI even chose the option of major hardware change but I still can't activate my laptop's Windows
I purchased Dell CPU's, Dell Monitors, Dell Mouse and External Optical DriveOnce I started to set up the first computer I realized I COULD NOT run dual monitors with the systemsThis is a requirement I specifically stated to the salesman, [redacted] ***, when I made the initial purchaseI contacted the salesman, [redacted] ***, who brushed me off and told me to call Dell Technical support, which I did on 1/20/They informed me at that time that the systems I bought ARE NOT SET UP FOR dual monitorsI then contacted the salesman again who told me to send everything back and they would refund everything backTHIS WAS OVER weeks ago and I still have not received the refund even though all the systems were received back at Dell on 2/5/I have called at least more times trying to get the refund processed with no luck at allAll they do is transfer me to different people, but no one can seem to help or understand that the total amount that needs to be refunded, even though A
I purchased a dell laptop used from a local shop in my city and mistakenly put a bios password lock on it that I cannot get off now to update nor maintain said deviceI spent approxhours on the phone with Dell customer service agents who were all rude, dismissive, and treated me like a thief of some sortAll of the agents I spoke to were foreign with problems speaking English and when I asked to receive a corporate phone number I was placed on hold for hours and given the same number I had just calledLaptop is still under warranty until august
I tried to make a price match on the item Uncharted Collection-PSwhich is showed on dell.com and on target.comBefore the purchase I tried to connect with customer service online and they said they can only price match for me after purchaseThen I placed the orderWhen I trying to do the price match they lead me to over department team, which they all said the others can help me with that because I've already purchased or my order is less than $etcAfter almost an hour, they finally told me they can not give me the price match because I've already purchasedThose drive me crazy, the representative tried to give me $coupon and persuade me to keep the order, but it isn't even worth the price differencesI felt like it was a fraud to let me purchased first and then passed the buckNow I need to spend one more hour to get this order canceled and I don't even know can I get the fully refund because I also paid the tax and my valued time
I have been a loyal customer with Dell since In February this year I took time away from my business to research which laptop I should buy and tried to find out more about which Laptop is right for me I received disgusting communication from one of the Dell Online Web Chat Sales people who did not want to answer my questions and terminated the chat(I have the full transcript available) Obviously I was not happy about this as this costed me valuable time and money which I had dedicated to research the best laptop for me as my current laptop is old and on it's last legs and is risking me having it die on me at any time I then had to spend more time by reaching out to Dell support on twitter after the unprofessional rude service I had received I then emailed head office and I was contacted by [redacted] Dell | Advanced Resolution Group After we spoke on the phone many times and on the emails she offered me compensation for the rude service of £which i
I purchases a Dell Insperion laptop computer from Staples Office Supplies on March 3, The Dell Laptop came with Windows Installed (no backup or installation or software disks) No warranty paperwork (Dell labeled a document called "Warranty, Safety, and Regulatory Information"; it was in numerous languages In this document under "Warranty" it said no information on a warranty except but to go to "Dell.com/warranty" At Dell.com/warranty" there is No Warranty, no warranty details, no warranty software details on the Dell installed Windows 10, or the contract Dell has with Microsoft on Windows and my warranty rights with Dell or Microsoft on Windows Dell installed on the Laptop I called Dell Customer Service and they wanted to charge me fees to talk about their software defects I called Microsoft, they too wanted to charge me to talk about the defective software Dell installed on my computer Furthermore, I am missing the Security Cable, USB Printer adapter, O
I placed an order of a two-monitor-bundle at Dell.com, on Nov 22, However, Dell just cancel this order stating It was an "price error"
I received a Premium Dell Computers Account in late July or August, I needed a new computerI tutor ESLStudents/clients are overseas so online is the way we communicate and have class sessions In August, I ordered a computer from Dell using my premium accountIt malfunctionedI called repeatedly to the dell premium tech departmentSomeone from East India I guess judging from the accent and dialect always answersIt took me 8--calls to get someone to help meBy then the return policy had expiredHowever I complained and threatened a class action lawsuit (there are complaints on line at [redacted] and the three headquarter's phones are not working numbersI did find a government Dell # (whatever that means) tonight Fast forward, After I threatened a class action lawsuit, I was finally refunded for the first computer I thought I would try again because I don't have cash to spend on a co
On December 10th I order a Dell computer online After I placed my order I realized that I needed to change my order to include a touch screen I contacted Dell sales customer service on Chat and made my request and the representative stated that it would be honored When I received my computer it was not touch screen I then contacted Dell again and their foreign agent told me the employee who stated she changed my order did not have the authority and that I could return my computer and that he would help me re-order the right one I ask for a supervisor and had to leave my phone number for someone in India to return my call He said that was correct that I could not change my order but I could return the computer I needed my computer or I would not have ordered another one This the 4th Dell I have purchased the past four years
On March 24, I called Dell's sales line to inquire as to the cost of a computer and monitorI gave them all my information, and upon being quoted, I told them I would call them backThe quote was a bit high for my tastes and I did not authorize a saleWhile I was at work that day, I got an email telling me the sales rep had charged me nearly $4,by pushing through the sale without my authorization I called back immediately to speak to a supervisorThe issue was fixedThe supervisor attempted to save the sale and made a deal with meHe agreed to sell me the Computer for $2,and some change and charge it to my dell credit line, and I would pay $500~ for the monitor separately on my creditHe said that he would credit the dell credit line $two days later, and would ship a $gift card with the computer On May 29th I called to ensure the $credit was pushed throughThey first stated they had no record of the credit or the $gift cardAfter much time
Dell products are cheaply made and fall apart and they do not stand behind their laptops at all and want to charge thousands of dollars for junkWhen the laptop was first given to me then place where the charger plugged in after a month or so seemed to be loose but nothing to worry aboutAs the months went on it got more and more flimsyI called and told dell and they said not in warrantyI only had the computer months it is now months and the whole charger fell apart, the silver tip is gone and it had stop charging a week agoThere are recalls out there for DELL CHARGERS, I CALLED today and they still refuse to replace the chargerThey said I broke it but IF I would have called in to them the first few months they would have replaced itMAKE UP YOUR MIND, DON'T BLAME ME NOW, YOU AS A COMPANY ARE TO BLAMETHIS IS A $LAPTOP, YOU NEED TO REPLACE THE CHARGERTHE REP SAID NO, IT IS YOUR FAULTI SAID I will NEVER BUY ANYTHING FROM YOUR COMPANY AGAINBUT I WILL WRITE Y
Dell Purchase ID: [redacted] was purchased on-line on March 31, Dell received full payment for order on April 2, according to bank statement Dell shipped order on April 1, but Dell requested the shipment to be returned back to Dell on April while shipment was on Ftruck of destination city After contacting Dell on April 7, by phone, I was told the shipment would be "diverted" to me and be delivered or Dell sales would contact me Four Days after speaking with Dell, there has not been a delivery of my order nor has Dell contacted me
I purchased a Samsung TV on October 9th, order number [redacted] I purchased the TV at the time because I remember seeing that it came with a $promotional gift cardI waited the recommended amount of time to receive my gift card but when nothing came I called in to find out why, Service Request # [redacted] This is when the frustration began, apparently they sent my gift card to the wrong email address, and never bothered to reach out to me to get the right email address to resend itWhen I asked what email address they sent it to they repeated my correct email address, which frustrated me even more because now it feels as though they just never sent it and tried to come up with an excuseThe reason I say this is because I have received every other correspondence from Dell, not one email has ever gone to spam, and I have checked my spam folder to make sureI also verified the amount of the gift card during this call to make sure that I remembered the amount correct, and was
Dell ships items that are not what the customer ordered and then tries to bribe the customer to keep themI first purchased a Condition "new" computer from the Dell Refurbished storeI carefully checked the receipt for the sale for the system specs but found the parts list unreadableI immediately called sales support over the weekend as I thought I purchased a liquid cooled computer but it looked like it was air-cooledWith those options, it didn't seem like the list price was rightCustomer support told me I could contact customer support on Monday and that it wouldn't ship by thenIt was shipped by the time I woke up Monday morningThe machine arrived and wasn't the spec I thought I bought but I gave it a chance after customer service gave me a discount because of the cooling differenceBut it didn't work for the VR gaming applications I purchased it forIt wouldn't consistently keep a browser or gaming connectionI found lots of similar complaints online about the Killer
To ensure proper Christmas delivery, I ordered a laptop from Dell with over two weeks in advance (Purchase ID [redacted] ) I placed an order for a laptop selecting an in-stock model with a guaranteed delivery of 12/15/- 12/20/ I contacted customer service indicating I did not get the item nor see a shipped status The agent placed my order on "expedited status" to ensure I received my item by 12/25/ I checked on the status the next day and saw a new delivery date of 12/27/ I contacted customer service with no resolution and was elevated up twice, finally reaching the senior service agent She informed me that they ran out of stock (which contradicted the other agent indicating a failed Q&A test) and only received new items today Therefore, there was no way to resolve the delivery date and recommend that I order another in-stock unit When I asked on delivery date if I placed another order for an in-stock item, she was unable to guarantee a 12/25/deliver