Inspiron Series laptop hinge broke apart by itselfThe same is reported by other consumers**ll, Inc is refusing to take any corrective action Same issue as reported by other consumers: http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/ http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/ http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/ http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/ http://forums.hardwarezonecom.sg/notebook-clinic-77/ **ll-inspiron-15-7000-series- 7559-hinge-problem-html https://www.amazon.com/review/ R34XBJC4IY8S2Y/ref=ask_dp_ lswr_rp_hza https://www.amazon.com/review/ R3AQ3CLRY7QHEH/ref=ask_dp_ lswr_rp_hza https://www.reddit.com/r/**ll/ comments/58qbum/i7559_hinge_ issues/ https://www.reddit.com/r/**ll/ comments/5tuoec/inspiron_7559_ hinge_issue/
I ordered dell laptop online with 512gb Ssd drive, and the order is correct after I orderedbut after a couple days, the product details of laptop I ordered changes from gb ssd to gb ssdi email to dell order support, and they told me I have to re-order the laptop with 512gb SSD due to an order processing issue and they were not able to provide me the correct SSD drivethey did change the order and didn't tell me anythingwhen I contacted them, they didn't provide any help and just say sorry and say they cannot change order Moreover, if I re-order, it will waste my time and no discount because I ordered on black FridayI spent days to contact them by email or phonewhen I called them, they always transferred me to another department, from order support, customer service, technician, to customer care, to sale teamMake me look like a foolOn 11-30-2018, I called them and said: "if you can not change the order, please hold this order and not shipping because I need ti
I ordered a laptop guaranteed to arrive within a week It did not arrive on time and I needed a computer right away, so I tried to cancel my order Dell would not cancel it and told me I would need to return it - if I sent the computer back as soon as I received it they would quickly process the return of both the computer and Microsoft software that I purchased with itWhen I received the computer, I immediately returned it and did receive a quick credit for the computer However, the software I purchased with it was not credited (the computer credit came through on 12/7/16) I have called back times since the hardware credit and almost a month has passed Despite a commitment that I would receive the software credit within days of a phone call I made to them inquiring about the issue on 12/14/, it is now January 5th and I still don't have it Today I was told there is an internal system problem preventing Dell from issuing the credit with no ETA for resolution Dell
I purchased a laptop and monitor from Dell The Monitor was suggested by the sale associate and I was told it was compatible with the laptop When the order arrived the computer had been damaged in transit and the monitor did was not compatible I called Dell shortly after receiving the computer and monitor to explain that the computer had been damaged in shipping and that the monitor did not connect to the computer I was told it was because I did not have the right adapter The next adapter they sent was still not right and was in fact the HDMI cord I already had My daughter and I have sat on hold for over hours to find out if Dell will switch out the monitor for one that actually works with this computer I don't think that is a lot to ask since I just spent close to $1,with their company I find this very poor customer service to recommend a monitor that is not compatible with the laptop and then do nothing to rectify the mistake I can't imagine that a multimi
I purchased a certified refurbished computer from the Dell outlet for the first time on Feb 17th, The computer arrived days laterUnfortunately, the computer crashed minutes after the initial setupI rebootedThis time it wouldn't load windowsFast forward a few hours, I narrowed the problem down to a hardware issueYou see, the screen would show signs of video card corruption and many many artifactsThen, it would beep and promptly crash, making me forcibly shut down the computerThis only happens while plugged inThis was what I spent dollars onI told myself that Dell would take care of itSo far I have been wrongI was shuffled around tech support, then customer care, then back to tech supportThe tech support rep, who could barely speak english and did NOT understand the nature of the problem, decided to send me an AC adapter in the mail, against my wishesGuess what That wasn't the problem and I ended up with an extra adapter to a broken, $comput
I purchased technical support at Sept to resolve the issue of my laptopThe issue is that the key"D" sometimes not responseAt Sept 27, Dell technicians came and during the process of replacing my keyboard, he broke the wifi card and the cable connected with wifi cardThe cable was attached to the LCD, so the technician called for another order to replace my wifi card and LCDAt Oct 1st, technician came and he replace the wifi card but he took the unmatched LCD, so he said that there would be another technician come to replace the right LCDUntil now, my issue is still unsolvedWhat's more, I made a phone call to Dell technical support in the morning, they said that my order was placed in the back order and need to wait for more days at leastI was patient to Dell but they totally destroyed my patience and trust Expect for the unprofessional technical service, Dell also poor at keeping promise and schedule timingSept 27, the technician said that another technician w
Placed two orders on 1/4/# [redacted] and [redacted] My payment was charged, the orders were shipped and then Dell recalled them the day they were due for deliveryThere was no communication about any changes or issues with the order, but after contacting them, they claimed a 'price mistake' and chose to recall the ordersI requested an immediate refund, since they were not going to deliver the order, but was told I must wait at least 3-business days once the items are back at Dell Now, after inquiring about the refund, I was told it could take up to daysThis is unacceptableIf they are not going to deliver the order as promised, my payment refund should be processed immediatelyI was never in possession of the order
REPRESENTATIVES HAVE KEPT CALLING METHESES REPS ARE CLAIMING TO BE DELL CSR'STHE NUMBER CALLING IS [redacted] AND THE MOST RECENT PHONE CALL WAS IT FOR MEI ASKED THE REP TO REMOVE MY PHONE NUMBER AND HE STATED NO AND I ASKED HIM WHAT HE JUST SAID AND AGAIN HE SAID NO AND WHEN I ASKED WHY HE INTERRUPTED ME AND STATED THAT HE WONT REMOVE MY NUMBER AND WILL CALL ME AND OVER AND OVERWHEN THE NUMBER IS GOOGLE IT COMES BACK TO DELL IN INDIA
I placed a order on dell.com for custom dell xps laptops on May for a total of over $6000, I received the order 7-days later and the screens were cracked, so I called them up and asked for an exchange they said its gonna take around 7-days till I get the exchange, around weeks later I called them since haven't received it yet and they said that they had sent out an exchange but it was sent to a wrong address and the recepient refused to accept it so it's on the way back to them and as soon as they get it back they Will send out another exchange to the right address, another weeks passed and I still haven't received it and when I called they said that they're sorry but they could'nt process another exchange till after the return was back and processed in the warehouse which takes time, I wasn't very happy about it but I understood that mistakes happen sometimes so I asked if its possible to overnight it as soon as the return gets back, they said that they don't offer
I recently contacted Dell Customer Service simply to obtain from them the 25-digit product code for the Windows Operating System that they sold to me pre-installed on my computer This is information that should be supplied to the customer at the time of purchase, but isn't However, I needed this information in order to complete the upgrade process for Windows At the time that I placed this phone call, my machine was 100% operational and healthy During the call I was transferred to Dell's tech support, who persuaded me to allow them to run a system diagnostics test even though I told them that I felt this was completely unnecessary to address my issue They were quite insistent and despite my protestations I followed their verbal instructions During the course of this test, my operating system crashed and my machine became completely unusable owing to its sudden inability to boot up! I was shocked by this unwelcome turn of events and implored the tech people to return
I ordered a desktop on May 6th, but I didn't receive itMy purchase ID is [redacted] , cr is [redacted] I checked it, it's delivered, but I didn't receive it, so I think the desktop is lost
I ordered a brand new laptop from Dell's website directly Since day one the laptop has not worked correctly I have contacted Dell support multiple times and spent over hours in total troubleshooting with them They are blaming the issue on Windows I have another PC with the same Windows installed and that PC does not share the same issues I have preformed everything Dell asked me to do at least twice now Now they are asking me to preform the SAME troubleshooting steps all over again I have expressed my concerns directly to Dell They claim they understand the frustration, but do not take the right steps to correct the issue The only thing I have done on this laptop is troubleshoot it Anytime I try to use it for operation, it freezes or crashes I understand I am over the day return policy, but I tried to fix the Laptop first I didn't know it would turn into this ever ending problem I am still in the warranty period If I would have know
I have two homes and two computers, New York and Florida In July of this year I purchased an Inspiron computer for my New York home (Order # [redacted] .) The purchase was by telephone and during the transaction the salesperson asked if I also wanted to buy Microsoft Office Home and Business I said yes but there was one problem in that I had two computers and I asked if I could have Microsoft Office downloaded to my Florida computer when I went there later in the year The salesperson definitely said "Yes." The salesperson either lied or was ignorant of the facts This first computer didn't work properly and I returned it and received a replacement ion August, which is fine When I arrived in Florida I called Microsoft to download the program and was told that Office Home and Business can only be used on one computer and they would not download it a second time I immediately called Dell to complain and was switched from department to department for over 1/hours, spea
The items in the orders # [redacted] , # [redacted] , # [redacted] and # [redacted] have been returned to Dell about one month ago, but the refund amount to my credit card is not correct for order # [redacted] , and the gift cards as a partial payment for these order have not been refundedI have contacted Dell customer services several times about this issue but got no solution
Good day I bought a laptop online from the dell websiteHowever, within days the screen went black and the only way I was able to use the laptop was to do a factory restartOnce that was done it would work for a little while then stop working againI've talk to tech support, but they couldn't fix the problem via phoneI was then given the option to exchangeI was told that I was going to receive the exchange product within 8-days but I still have not received itAdditionally, I've told numerous representatives that I will be relocating due to Military OrdersI was told the "product would arrive before I leave my current location "I've been told that my product would arrive on a TuesdayTuesday has passedThen I was told that it would arrive on Thursday...still did not receive the productNow they're telling me that there's a delayI feel as if they are stalling until the day money back guarantee passes then I won't be able to get my refund.Unfortunately, I'm lea
I have a Dell computer that still had warranty left on it, so I was having issues and had the hard drive replaced once I then purchased an extended warranty after attempts because Dell kept cancelling my order I have continued to have issues with the computer and was told I would be receiving a replacement The issue began January and still has not been resolved
Purchased Dell U2414H monitors from dell back in June Order numbers [redacted] & [redacted] Called Dell customer care and technical support and was hung up on times and got the run around on why they could not find my warranty information or why they could not All dell monitors have a 3-year warranty I have one still till I gave them both order numbers and serial numbers from each monitor They did not want to help me at all I was frustrated because I either gave the correct information and they said it was wrong I got different responses from different people to finally be told they could not replace them under warranty PS I got online to chat with customer service representative about the warranty and they verified that my monitors indeed have a 3-year warranty I also have the transcript of the conversation for proof if need be
Ordered SSD's on 1/4/ Both were shipped and in transit to my home The day of delivery, Dell recalled the shipment claiming a pricing error I've contacted Dell several time since then and been told multiple times that a refund will be issued within business days from the day Dell received back at their warehouse (1/12, according to UPS tracking # [redacted] )Today is the 10th day and I haven't been refunded They called me today and rudely stated it would be another 3-business days to process, which I replied is unacceptable Dell has had my money for days now and I have nothing to show for it Dell also refuses to send me a cancellation email, stating since the order shipped it can't be canceled; even though they recalled the shipment and I never laid eyes on the shipment The only reason I knew something was going on was I was watching the UPS tracking and noticed that someone had changed the delivery address Until I contacted Dell the 3rd time, I th
Inspiron Series laptop hinge broke apart by itselfThe same is reported by other consumers**ll, Inc is refusing to take any corrective action Same issue as reported by other consumers: http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/ http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/ http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/ http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/ http://forums.hardwarezonecom.sg/notebook-clinic-77/ **ll-inspiron-15-7000-series- 7559-hinge-problem-html https://www.amazon.com/review/ R34XBJC4IY8S2Y/ref=ask_dp_ lswr_rp_hza https://www.amazon.com/review/ R3AQ3CLRY7QHEH/ref=ask_dp_ lswr_rp_hza https://www.reddit.com/r/**ll/ comments/58qbum/i7559_hinge_ issues/ https://www.reddit.com/r/**ll/ comments/5tuoec/inspiron_7559_ hinge_issue/
I ordered dell laptop online with 512gb Ssd drive, and the order is correct after I orderedbut after a couple days, the product details of laptop I ordered changes from gb ssd to gb ssdi email to dell order support, and they told me I have to re-order the laptop with 512gb SSD due to an order processing issue and they were not able to provide me the correct SSD drivethey did change the order and didn't tell me anythingwhen I contacted them, they didn't provide any help and just say sorry and say they cannot change order Moreover, if I re-order, it will waste my time and no discount because I ordered on black FridayI spent days to contact them by email or phonewhen I called them, they always transferred me to another department, from order support, customer service, technician, to customer care, to sale teamMake me look like a foolOn 11-30-2018, I called them and said: "if you can not change the order, please hold this order and not shipping because I need ti
See case # [redacted] This is still unresolved
I ordered a laptop guaranteed to arrive within a week It did not arrive on time and I needed a computer right away, so I tried to cancel my order Dell would not cancel it and told me I would need to return it - if I sent the computer back as soon as I received it they would quickly process the return of both the computer and Microsoft software that I purchased with itWhen I received the computer, I immediately returned it and did receive a quick credit for the computer However, the software I purchased with it was not credited (the computer credit came through on 12/7/16) I have called back times since the hardware credit and almost a month has passed Despite a commitment that I would receive the software credit within days of a phone call I made to them inquiring about the issue on 12/14/, it is now January 5th and I still don't have it Today I was told there is an internal system problem preventing Dell from issuing the credit with no ETA for resolution Dell
I send time for repair under year warranty it came very scratches it was not like that when I send very bad customer service
I purchased a laptop and monitor from Dell The Monitor was suggested by the sale associate and I was told it was compatible with the laptop When the order arrived the computer had been damaged in transit and the monitor did was not compatible I called Dell shortly after receiving the computer and monitor to explain that the computer had been damaged in shipping and that the monitor did not connect to the computer I was told it was because I did not have the right adapter The next adapter they sent was still not right and was in fact the HDMI cord I already had My daughter and I have sat on hold for over hours to find out if Dell will switch out the monitor for one that actually works with this computer I don't think that is a lot to ask since I just spent close to $1,with their company I find this very poor customer service to recommend a monitor that is not compatible with the laptop and then do nothing to rectify the mistake I can't imagine that a multimi
I purchased a certified refurbished computer from the Dell outlet for the first time on Feb 17th, The computer arrived days laterUnfortunately, the computer crashed minutes after the initial setupI rebootedThis time it wouldn't load windowsFast forward a few hours, I narrowed the problem down to a hardware issueYou see, the screen would show signs of video card corruption and many many artifactsThen, it would beep and promptly crash, making me forcibly shut down the computerThis only happens while plugged inThis was what I spent dollars onI told myself that Dell would take care of itSo far I have been wrongI was shuffled around tech support, then customer care, then back to tech supportThe tech support rep, who could barely speak english and did NOT understand the nature of the problem, decided to send me an AC adapter in the mail, against my wishesGuess what That wasn't the problem and I ended up with an extra adapter to a broken, $comput
I purchased technical support at Sept to resolve the issue of my laptopThe issue is that the key"D" sometimes not responseAt Sept 27, Dell technicians came and during the process of replacing my keyboard, he broke the wifi card and the cable connected with wifi cardThe cable was attached to the LCD, so the technician called for another order to replace my wifi card and LCDAt Oct 1st, technician came and he replace the wifi card but he took the unmatched LCD, so he said that there would be another technician come to replace the right LCDUntil now, my issue is still unsolvedWhat's more, I made a phone call to Dell technical support in the morning, they said that my order was placed in the back order and need to wait for more days at leastI was patient to Dell but they totally destroyed my patience and trust Expect for the unprofessional technical service, Dell also poor at keeping promise and schedule timingSept 27, the technician said that another technician w
Placed two orders on 1/4/# [redacted] and [redacted] My payment was charged, the orders were shipped and then Dell recalled them the day they were due for deliveryThere was no communication about any changes or issues with the order, but after contacting them, they claimed a 'price mistake' and chose to recall the ordersI requested an immediate refund, since they were not going to deliver the order, but was told I must wait at least 3-business days once the items are back at Dell Now, after inquiring about the refund, I was told it could take up to daysThis is unacceptableIf they are not going to deliver the order as promised, my payment refund should be processed immediatelyI was never in possession of the order
REPRESENTATIVES HAVE KEPT CALLING METHESES REPS ARE CLAIMING TO BE DELL CSR'STHE NUMBER CALLING IS [redacted] AND THE MOST RECENT PHONE CALL WAS IT FOR MEI ASKED THE REP TO REMOVE MY PHONE NUMBER AND HE STATED NO AND I ASKED HIM WHAT HE JUST SAID AND AGAIN HE SAID NO AND WHEN I ASKED WHY HE INTERRUPTED ME AND STATED THAT HE WONT REMOVE MY NUMBER AND WILL CALL ME AND OVER AND OVERWHEN THE NUMBER IS GOOGLE IT COMES BACK TO DELL IN INDIA
I placed a order on dell.com for custom dell xps laptops on May for a total of over $6000, I received the order 7-days later and the screens were cracked, so I called them up and asked for an exchange they said its gonna take around 7-days till I get the exchange, around weeks later I called them since haven't received it yet and they said that they had sent out an exchange but it was sent to a wrong address and the recepient refused to accept it so it's on the way back to them and as soon as they get it back they Will send out another exchange to the right address, another weeks passed and I still haven't received it and when I called they said that they're sorry but they could'nt process another exchange till after the return was back and processed in the warehouse which takes time, I wasn't very happy about it but I understood that mistakes happen sometimes so I asked if its possible to overnight it as soon as the return gets back, they said that they don't offer
I recently contacted Dell Customer Service simply to obtain from them the 25-digit product code for the Windows Operating System that they sold to me pre-installed on my computer This is information that should be supplied to the customer at the time of purchase, but isn't However, I needed this information in order to complete the upgrade process for Windows At the time that I placed this phone call, my machine was 100% operational and healthy During the call I was transferred to Dell's tech support, who persuaded me to allow them to run a system diagnostics test even though I told them that I felt this was completely unnecessary to address my issue They were quite insistent and despite my protestations I followed their verbal instructions During the course of this test, my operating system crashed and my machine became completely unusable owing to its sudden inability to boot up! I was shocked by this unwelcome turn of events and implored the tech people to return
I ordered a desktop on May 6th, but I didn't receive itMy purchase ID is [redacted] , c
r is [redacted] I checked it, it's delivered, but I didn't receive it, so I think the desktop is lost
I ordered a brand new laptop from Dell's website directly Since day one the laptop has not worked correctly I have contacted Dell support multiple times and spent over hours in total troubleshooting with them They are blaming the issue on Windows I have another PC with the same Windows installed and that PC does not share the same issues I have preformed everything Dell asked me to do at least twice now Now they are asking me to preform the SAME troubleshooting steps all over again I have expressed my concerns directly to Dell They claim they understand the frustration, but do not take the right steps to correct the issue The only thing I have done on this laptop is troubleshoot it Anytime I try to use it for operation, it freezes or crashes I understand I am over the day return policy, but I tried to fix the Laptop first I didn't know it would turn into this ever ending problem I am still in the warranty period If I would have know
I have two homes and two computers, New York and Florida In July of this year I purchased an Inspiron computer for my New York home (Order # [redacted] .) The purchase was by telephone and during the transaction the salesperson asked if I also wanted to buy Microsoft Office Home and Business I said yes but there was one problem in that I had two computers and I asked if I could have Microsoft Office downloaded to my Florida computer when I went there later in the year The salesperson definitely said "Yes." The salesperson either lied or was ignorant of the facts This first computer didn't work properly and I returned it and received a replacement ion August, which is fine When I arrived in Florida I called Microsoft to download the program and was told that Office Home and Business can only be used on one computer and they would not download it a second time I immediately called Dell to complain and was switched from department to department for over 1/hours, spea
The items in the orders # [redacted] , # [redacted] , # [redacted] and # [redacted] have been returned to Dell about one month ago, but the refund amount to my credit card is not correct for order # [redacted] , and the gift cards as a partial payment for these order have not been refundedI have contacted Dell customer services several times about this issue but got no solution
Good day I bought a laptop online from the dell websiteHowever, within days the screen went black and the only way I was able to use the laptop was to do a factory restartOnce that was done it would work for a little while then stop working againI've talk to tech support, but they couldn't fix the problem via phoneI was then given the option to exchangeI was told that I was going to receive the exchange product within 8-days but I still have not received itAdditionally, I've told numerous representatives that I will be relocating due to Military OrdersI was told the "product would arrive before I leave my current location "I've been told that my product would arrive on a TuesdayTuesday has passedThen I was told that it would arrive on Thursday...still did not receive the productNow they're telling me that there's a delayI feel as if they are stalling until the day money back guarantee passes then I won't be able to get my refund.Unfortunately, I'm lea
I have a Dell computer that still had warranty left on it, so I was having issues and had the hard drive replaced once I then purchased an extended warranty after attempts because Dell kept cancelling my order I have continued to have issues with the computer and was told I would be receiving a replacement The issue began January and still has not been resolved
Purchased Dell U2414H monitors from dell back in June Order numbers [redacted] & [redacted] Called Dell customer care and technical support and was hung up on times and got the run around on why they could not find my warranty information or why they could not All dell monitors have a 3-year warranty I have one still till I gave them both order numbers and serial numbers from each monitor They did not want to help me at all I was frustrated because I either gave the correct information and they said it was wrong I got different responses from different people to finally be told they could not replace them under warranty PS I got online to chat with customer service representative about the warranty and they verified that my monitors indeed have a 3-year warranty I also have the transcript of the conversation for proof if need be
Ordered SSD's on 1/4/ Both were shipped and in transit to my home The day of delivery, Dell recalled the shipment claiming a pricing error I've contacted Dell several time since then and been told multiple times that a refund will be issued within business days from the day Dell received back at their warehouse (1/12, according to UPS tracking # [redacted] )Today is the 10th day and I haven't been refunded They called me today and rudely stated it would be another 3-business days to process, which I replied is unacceptable Dell has had my money for days now and I have nothing to show for it Dell also refuses to send me a cancellation email, stating since the order shipped it can't be canceled; even though they recalled the shipment and I never laid eyes on the shipment The only reason I knew something was going on was I was watching the UPS tracking and noticed that someone had changed the delivery address Until I contacted Dell the 3rd time, I th