I have spent over an hour today, may 2, just on the phone being transferred and hung up on in regards to the fact that dell has admitted to not following instructions and ruining my laptop that I have not had for even a yearI initially called dell because qvc and square trade would not cover the laptop as it was still within dells manufacturer warranty as it's not even a year oldI told dell that the mouse pad wasn't working right and the computer just quit turning onOr it would turn on and the dell icon would spin and go to a black screenI was told by [redacted] that dell would not replace the hard drive and would contact me if they felt that was the issue, they would transfer everything over to the new hard drive if I approvedYet this wasn't done and dell has admitted to not following instructionsI have since been told by a supposed supervisor named [redacted] that while it's been over days since I bought the computer that she'd since this corporate to approve a full refund b
I purchased an Alienware Rlast month and to my surprise it was dead on arrivalI kept getting an error "no bootable device found" so I took a look hard drive connectionsLong story short the date cable to the motherboard is faulty and requires me to wiggle it for the laptop to work which is totally unacceptable for a $1,000+ dollar machineI called tech support and spent most of my time on hold with an overseas rep that I could barely understand and am pretty sure my information was not recorded accurately due to the language barrier
I bought a Dell computer a year and months agoI bought a warranty for years but when I called Dell they state is only one year and do not want to help me if I do not pay them $ Dell computer are scammersThey do not even want to hear my complainI only get transfer to technical support and get people who refused to help me if I do not pay This is my daughter computer and she can use it because Dell refuse to accept my warranty is for years
I purchased a Dell Alienware computer from Best buy five months agoThe computer has not worked since I bought itI have been sent in circles going from Best buy to Dell to Alienware but no one can fix it and everyone points the company responsible is someone else
I purchased a Dell Laptop TouchScreen computer at Dell.com on March 17, which carried a one year warranty In August 26, (months from the date of purchase) the screen for no apparent reason showed ink spots on the screen and became non-functional I did nothing to the laptop which would cause this malfunction I take pride in caring for all my devices and understood the warranty would not cover external damages so I was extra careful to make sure that did not happen I sent the laptop to Dell and have received notice from them that a charge of $plus tax would be charged for its repairs I told the technician there should be no charge since it was still under warranty He accused me of intently damaging the computer and said I would get nowhere with customer service I am a college student and on a limited income I cannot afford to pay for damages I did not cause and feel my pleas for help have been undermined by the tech assigned to this case I received a
In April 2016, I ordered a laptop from Dell onlineI received product and latptop was defectiveI agreed with Dell to fix laptopAfter month, the day I received the laptop it was still defectiveThey agreed send me a brand new laptopmonth later, the laptop is delivered and on the first day it was also defectiveDell agree to refund my money of $900+ A Dell representative called me and told me I would receive my refund in dayI received nothingAfter calling their customer support for my refund and speaking with representatives being told I will get my refund in weeks, or week, I still have not received my anythingAt the end of July a representative told me the refund process will go through and I will receive credit back to my credit card in daysSeptember 1st marks the day mark and I have not received my refundI have been waiting a simple refund back to my card for 3+ months
I could not in good conscience recommend Dell to anyoneI recently purchased a Dell in Inspirion and had to send it back for repairs timesYes it was covered under warrantyThe last time however has left me without a laptopI had saved for a while to purchase the unit in questionI wrote a letter to Dell and called support several timesMy biggest question is why a new laptop would break so often and why Dell was not willing to replace it but tried fixing itVery disappointed with their product and the way they treat their customersDON'T BUY A DELL
I purchased a Dell Venue end of October Starting having inconsistent charging issues and called customer service/tech support Since February 7, my tablet has been sent to the Dell Repair Center three times, all for the same problemAfter the third attempt to repair I received it back March and soon after it was apparent that the tablet was not fixed as it continues to have inconsistent charging issuesOne day charges, next day does not charge, but depletes the tablet of power I called Tech Support and requested that they replace the tablet, but my request was deniedThey insist that I send my tablet back to the Dell Repair Center again Each time I send my tablet in for repair I am asked to be patient as they promise and guarantee my tablet will be fixed My tablet is still not fixed after three failed attempts
On February 8, I contacted dell support because I was told by my internet service provider that I may need to updated the drivers on my computer in order to get my internet functioning properly(the internet issue actually turned out to be an ISP issue and not an issue with drivers) After discussing the issue with Dell support, I was informed that the warranty on my computer had run out, and to obtain any help over the phone I would need to purchase a maintenance contract with dell to help resolve the issue I agreed and paid via credit card for dell support to help fix the driver issue on my computer The service technician then connected remotely to my computer to help resolve the issue After several hours of working remotely on my computer, he told me it needed to be restarted and he would disconnect remotely and he would call me when it should have rebooted The computer was restarted, but never fully rebooted, only showing a black screen After discussing this with
We are incredibly unsatisfied with the service we have received from Dell computersWe purchased two laptop computers in December We have had problems with these computers since we received themUpon opening them first day, they would not charge past 60%We had to spend an hour and a half on the phone with tech support trying to figure out how to fix thatNow a few months later they won’t even recognize the charger Dell providedWe were sent faulty computers to begin with and the process of getting them fixed has been less than satisfactoryWhat good is having the computers under warranty if the warranty does not mean anything? Then in the last few weeks of February both of those computers suddenly stopped recognizing the chargerThey did this on the same day a few hours apartThe chargers were the ones that had come with the computers just months earlierI contacted Dell live chat and we received new adaptersThis did nothingI contacted live chat again and t
I placed an order for a new computer and monitor with a representative of Dell Inc at the beginning of December First issue) I was told that the product would arrive by December 18, The product arrived days later than it was promised to Second issue) Dell representatives lied to me that monitor would work wirelessly with the modemAnd they lied about the arrival date The computer and monitor were ordered with a representative, yet the two products are not compatibleThe cable provided does not connect between the two items Third issue) I called Dell to resolve this and the representative on the phone did nothing to help merepresentatives hung up on me until I was able to get a hold of a managerThe first manager hung up on me as wellThe second manager did nothing to try to help me, did not offer any solutions, he only said "I understand" for an hour and then he lied to me about reaching out to his managerWhen confronted about that, he admitted that h
I had an auto renew with Dell for Microsoft Office from & went through with no problems I received a letter stating that the payment with did not go through Called Dell and they said oh yes that is happening a lot for some reason We will have to cancel your auto renew and then a few days later you will have to purchase again I said ok but needed my Microsoft Office through the Memorial Day weekend They said fine, call us back after the holiday Called them on Tuesday after the holiday and was told the same thing I said ok we can cancel as long as I get the same thing I had before(Microsoft Office which is billed yearly at and includes subscriptions for up to computers and yearly updates I was told that that was no longer available and HAD to choose either yearly for or lifetime subscription for Asked to speak to supervisor and was told there was no other option They would cancel and to not use Microsoft They
In August I purchased a Latitude EcomputerAfter a week of having this computer the battery seemed to drain very quicklyI called Dell to ask about the batteryThey ran a system diagnostic via from my computer and determine it was a bad batterySo they sent a tech out to replace the battery only to be replaced by a used battery not a new batteryI had the exact same problem with the battery draining very fastI called Dell back again and they told me let’s run it down another diagnostic and they did this time they determined that it needed to go back to Dell to be going through more thoroughlyI was told that this process would take no longer than three business days, they had my computer for a weekI am in grad school and being without a computer for week is not a good thingBecause once you are behind schedule it is almost impossible to get caught back upSo I get my computer back and they said they couldn’t find anything wrong with it charged 100% correctly the b
On 5th of May I ordered a camera which was listed in stock and would ship in 2-business daysThis was to be a graduation present, but after two weeks the camera had not shippedI called Dell to find out the issue and resolve any concernsThey explained it was back ordered and would be shipped soon, approx one week was the timeline givenDuring this time I received a call that order was on track, but two weeks later I received another notification that delivery date would be June 19, over one month from original order dateI called to try and find a replacement for the camera, but the only one available with similar and less features was more expensiveI was willing to pay a little more but no discounts or incentives were applied after over a month of waiting and several hours on the phone with, so called, customer careI've been buying Dell for over years and normally do not have a problem, but this was the last straw with this company and I will no longer purchase electronics from Dell
I ordered a Samsung Tv from Dell.com on 11-21-Their website stated I would receive a $gift card for dell.com (i still have not received this)I received the tv today but I found out that there were actually televisions and they charged my credit card two times for $each television I called dell and they stated that it was an error on their part and that it was a system generated duplicate orderThey requested I send the television back to them by taking it to my nearest ups storeI told them that it is inches and would not fit in my carI asked them to reimburse me to rent a truck they said they would not pay for thatThey said they could have ups come to my house to pick it up monday to friday 8-I told them I work those hours and would have to be reimbursed for my missed workThey said they would not pay that either [redacted] is the order number I received in my email showing that one television was ordered When I called Dell today to inquire a
On May 19th 2015, I ordered a manufacturer-refurbished Dell Inspiron ilaptop from [redacted] The product was under warranty until March On August 15th 2015, I contacted Dell Technical Support concerning a problem that had been occurring for a couple weeks prior; Multiple series of "ghost taps" (a touchscreen malfunction where the touchscreen mistakenly registers the tap of a finger without any physical trigger or contact) were appearing in a straight vertical line on my screen, rendering touchscreen functionality unusable On September 19th, after complications transferring my warranty, I shipped my laptop to a Dell service center for repair The service center replaced the screen and shipped the laptop back to me On January 31st 2016, I contacted Dell Technical Support a second time, the exact same problem having returned about a month and a half prior This time a software fix was applied via remote access of my laptop The problem returned a third time
Dealing with Dell Computers has been an absolute nightmare and that's putting it lightlyI'm a first time buyer and opened a Dell Preferred account to finance my first big purchase and things went completely downhill after that! Not even hours after opening my Dell Preferred account Dell just decided to charge a Monitor and PC to my account without my consent or knowledgeOnce I received the email these items were being shipped to me I called them immediately to notify them that I did authorize the purchase of these items to my accountI demanded I full refund to my credit account but they refused and said that I would have to wait till the items were shipped to me first and then return them before they would consider the refund! Mind you the charges totaled over dollars to my account! They then also told me even after they are returned it was going to be up to a day wait for it to reflect in my account! Its now been over days and I've yet to receive a refund for som
I purchased a laptop online June 30, 2015, which included a free 32in TV When I received my order confirmation the purchase of the laptop was $and the TV at $with $shipping I called and asked why I was being charged for a free TV, they said they can not provide me with a receipt reflecting the TV is free but assured me that when I got my first statement, it would only show the charges for the laptopI got my first invoice, and it showed a total balance of $ It is pretty clear my balance is reflecting the cost of the TV and the shipping I have been trying to get this resolved since, seven months later and still no resolution Every time I call, I get transferred to times and get nowhere I have had case numbers created because every time I try to communicate online since phone calls seem to be useless, I get assigned a case number Can't call once I get a case number because they told me every time I call someone will be calling you just be patie
I placed an order on Dell.com on July 21,for a laptop at $ My Dell Purchase ID: [redacted] and Order Number: [redacted] The order was cancelled by Dell in days later by email notification ( will be attached as evidence) I Dell gift card I used to place the order was never refunded back to my original method of payment I called Dell numerous times Every single time, Dell customer service promised that the fund will be returned to me very soon and provide me a request numberIt never happens The latest Service Request Number is [redacted] I am so tired of being run around by Dell and I come to realized that Dell never wants to refund my money
We just purchased OptiPlex All-In-Ones and have a pending order for more Before purchasing them, I reviewed the detailed specifications and it clearly stated they had two 2.5" drive bays The specs also state that the machine supports dual storage and RAID support That said, in order to have RAID support, the machine would have to have the ability to have two matching drives in the 2.5" drive bays Before placing my order, I called in and talked to someone higher up in the sales department that was very familiar with that model of machine to inquire if I needed any additional mounting brackets, cabling, etcin order to install two 2.5" drivesHe assured me I wouldn't need anything additional to be able to install two 2.5" drives Anyway, we received the machines and apparently the second 2.5" bay that the specifications speak of is actually the optical bay which would require a mounting bracket and bezel in order to replace the optical drive with a hard drive I
I have spent over an hour today, may 2, just on the phone being transferred and hung up on in regards to the fact that dell has admitted to not following instructions and ruining my laptop that I have not had for even a yearI initially called dell because qvc and square trade would not cover the laptop as it was still within dells manufacturer warranty as it's not even a year oldI told dell that the mouse pad wasn't working right and the computer just quit turning onOr it would turn on and the dell icon would spin and go to a black screenI was told by [redacted] that dell would not replace the hard drive and would contact me if they felt that was the issue, they would transfer everything over to the new hard drive if I approvedYet this wasn't done and dell has admitted to not following instructionsI have since been told by a supposed supervisor named [redacted] that while it's been over days since I bought the computer that she'd since this corporate to approve a full refund b
I purchased an Alienware Rlast month and to my surprise it was dead on arrivalI kept getting an error "no bootable device found" so I took a look hard drive connectionsLong story short the date cable to the motherboard is faulty and requires me to wiggle it for the laptop to work which is totally unacceptable for a $1,000+ dollar machineI called tech support and spent most of my time on hold with an overseas rep that I could barely understand and am pretty sure my information was not recorded accurately due to the language barrier
I bought a Dell computer a year and months agoI bought a warranty for years but when I called Dell they state is only one year and do not want to help me if I do not pay them $ Dell computer are scammersThey do not even want to hear my complainI only get transfer to technical support and get people who refused to help me if I do not pay This is my daughter computer and she can use it because Dell refuse to accept my warranty is for years
I purchased a Dell Alienware computer from Best buy five months agoThe computer has not worked since I bought itI have been sent in circles going from Best buy to Dell to Alienware but no one can fix it and everyone points the company responsible is someone else
I purchased a Dell Laptop TouchScreen computer at Dell.com on March 17, which carried a one year warranty In August 26, (months from the date of purchase) the screen for no apparent reason showed ink spots on the screen and became non-functional I did nothing to the laptop which would cause this malfunction I take pride in caring for all my devices and understood the warranty would not cover external damages so I was extra careful to make sure that did not happen I sent the laptop to Dell and have received notice from them that a charge of $plus tax would be charged for its repairs I told the technician there should be no charge since it was still under warranty He accused me of intently damaging the computer and said I would get nowhere with customer service I am a college student and on a limited income I cannot afford to pay for damages I did not cause and feel my pleas for help have been undermined by the tech assigned to this case I received a
In April 2016, I ordered a laptop from Dell onlineI received product and latptop was defectiveI agreed with Dell to fix laptopAfter month, the day I received the laptop it was still defectiveThey agreed send me a brand new laptopmonth later, the laptop is delivered and on the first day it was also defectiveDell agree to refund my money of $900+ A Dell representative called me and told me I would receive my refund in dayI received nothingAfter calling their customer support for my refund and speaking with representatives being told I will get my refund in weeks, or week, I still have not received my anythingAt the end of July a representative told me the refund process will go through and I will receive credit back to my credit card in daysSeptember 1st marks the day mark and I have not received my refundI have been waiting a simple refund back to my card for 3+ months
I could not in good conscience recommend Dell to anyoneI recently purchased a Dell in Inspirion and had to send it back for repairs timesYes it was covered under warrantyThe last time however has left me without a laptopI had saved for a while to purchase the unit in questionI wrote a letter to Dell and called support several timesMy biggest question is why a new laptop would break so often and why Dell was not willing to replace it but tried fixing itVery disappointed with their product and the way they treat their customersDON'T BUY A DELL
I purchased a Dell Venue end of October Starting having inconsistent charging issues and called customer service/tech support Since February 7, my tablet has been sent to the Dell Repair Center three times, all for the same problemAfter the third attempt to repair I received it back March and soon after it was apparent that the tablet was not fixed as it continues to have inconsistent charging issuesOne day charges, next day does not charge, but depletes the tablet of power I called Tech Support and requested that they replace the tablet, but my request was deniedThey insist that I send my tablet back to the Dell Repair Center again Each time I send my tablet in for repair I am asked to be patient as they promise and guarantee my tablet will be fixed My tablet is still not fixed after three failed attempts
On February 8, I contacted dell support because I was told by my internet service provider that I may need to updated the drivers on my computer in order to get my internet functioning properly(the internet issue actually turned out to be an ISP issue and not an issue with drivers) After discussing the issue with Dell support, I was informed that the warranty on my computer had run out, and to obtain any help over the phone I would need to purchase a maintenance contract with dell to help resolve the issue I agreed and paid via credit card for dell support to help fix the driver issue on my computer The service technician then connected remotely to my computer to help resolve the issue After several hours of working remotely on my computer, he told me it needed to be restarted and he would disconnect remotely and he would call me when it should have rebooted The computer was restarted, but never fully rebooted, only showing a black screen After discussing this with
We are incredibly unsatisfied with the service we have received from Dell computersWe purchased two laptop computers in December We have had problems with these computers since we received themUpon opening them first day, they would not charge past 60%We had to spend an hour and a half on the phone with tech support trying to figure out how to fix thatNow a few months later they won’t even recognize the charger Dell providedWe were sent faulty computers to begin with and the process of getting them fixed has been less than satisfactoryWhat good is having the computers under warranty if the warranty does not mean anything? Then in the last few weeks of February both of those computers suddenly stopped recognizing the chargerThey did this on the same day a few hours apartThe chargers were the ones that had come with the computers just months earlierI contacted Dell live chat and we received new adaptersThis did nothingI contacted live chat again and t
I placed an order for a new computer and monitor with a representative of Dell Inc at the beginning of December First issue) I was told that the product would arrive by December 18, The product arrived days later than it was promised to Second issue) Dell representatives lied to me that monitor would work wirelessly with the modemAnd they lied about the arrival date The computer and monitor were ordered with a representative, yet the two products are not compatibleThe cable provided does not connect between the two items Third issue) I called Dell to resolve this and the representative on the phone did nothing to help merepresentatives hung up on me until I was able to get a hold of a managerThe first manager hung up on me as wellThe second manager did nothing to try to help me, did not offer any solutions, he only said "I understand" for an hour and then he lied to me about reaching out to his managerWhen confronted about that, he admitted that h
I had an auto renew with Dell for Microsoft Office from & went through with no problems I received a letter stating that the payment with did not go through Called Dell and they said oh yes that is happening a lot for some reason We will have to cancel your auto renew and then a few days later you will have to purchase again I said ok but needed my Microsoft Office through the Memorial Day weekend They said fine, call us back after the holiday Called them on Tuesday after the holiday and was told the same thing I said ok we can cancel as long as I get the same thing I had before(Microsoft Office which is billed yearly at and includes subscriptions for up to computers and yearly updates I was told that that was no longer available and HAD to choose either yearly for or lifetime subscription for Asked to speak to supervisor and was told there was no other option They would cancel and to not use Microsoft They
In August I purchased a Latitude EcomputerAfter a week of having this computer the battery seemed to drain very quicklyI called Dell to ask about the batteryThey ran a system diagnostic via from my computer and determine it was a bad batterySo they sent a tech out to replace the battery only to be replaced by a used battery not a new batteryI had the exact same problem with the battery draining very fastI called Dell back again and they told me let’s run it down another diagnostic and they did this time they determined that it needed to go back to Dell to be going through more thoroughlyI was told that this process would take no longer than three business days, they had my computer for a weekI am in grad school and being without a computer for week is not a good thingBecause once you are behind schedule it is almost impossible to get caught back upSo I get my computer back and they said they couldn’t find anything wrong with it charged 100% correctly the b
On 5th of May I ordered a camera which was listed in stock and would ship in 2-business daysThis was to be a graduation present, but after two weeks the camera had not shippedI called Dell to find out the issue and resolve any concernsThey explained it was back ordered and would be shipped soon, approx one week was the timeline givenDuring this time I received a call that order was on track, but two weeks later I received another notification that delivery date would be June 19, over one month from original order dateI called to try and find a replacement for the camera, but the only one available with similar and less features was more expensiveI was willing to pay a little more but no discounts or incentives were applied after over a month of waiting and several hours on the phone with, so called, customer careI've been buying Dell for over years and normally do not have a problem, but this was the last straw with this company and I will no longer purchase electronics from Dell
I ordered a Samsung Tv from Dell.com on 11-21-Their website stated I would receive a $gift card for dell.com (i still have not received this)I received the tv today but I found out that there were actually televisions and they charged my credit card two times for $each television I called dell and they stated that it was an error on their part and that it was a system generated duplicate orderThey requested I send the television back to them by taking it to my nearest ups storeI told them that it is inches and would not fit in my carI asked them to reimburse me to rent a truck they said they would not pay for thatThey said they could have ups come to my house to pick it up monday to friday 8-I told them I work those hours and would have to be reimbursed for my missed workThey said they would not pay that either [redacted] is the order number I received in my email showing that one television was ordered When I called Dell today to inquire a
On May 19th 2015, I ordered a manufacturer-refurbished Dell Inspiron ilaptop from [redacted] The product was under warranty until March On August 15th 2015, I contacted Dell Technical Support concerning a problem that had been occurring for a couple weeks prior; Multiple series of "ghost taps" (a touchscreen malfunction where the touchscreen mistakenly registers the tap of a finger without any physical trigger or contact) were appearing in a straight vertical line on my screen, rendering touchscreen functionality unusable On September 19th, after complications transferring my warranty, I shipped my laptop to a Dell service center for repair The service center replaced the screen and shipped the laptop back to me On January 31st 2016, I contacted Dell Technical Support a second time, the exact same problem having returned about a month and a half prior This time a software fix was applied via remote access of my laptop The problem returned a third time
Dealing with Dell Computers has been an absolute nightmare and that's putting it lightlyI'm a first time buyer and opened a Dell Preferred account to finance my first big purchase and things went completely downhill after that! Not even hours after opening my Dell Preferred account Dell just decided to charge a Monitor and PC to my account without my consent or knowledgeOnce I received the email these items were being shipped to me I called them immediately to notify them that I did authorize the purchase of these items to my accountI demanded I full refund to my credit account but they refused and said that I would have to wait till the items were shipped to me first and then return them before they would consider the refund! Mind you the charges totaled over dollars to my account! They then also told me even after they are returned it was going to be up to a day wait for it to reflect in my account! Its now been over days and I've yet to receive a refund for som
I purchased a laptop online June 30, 2015, which included a free 32in TV When I received my order confirmation the purchase of the laptop was $and the TV at $with $shipping I called and asked why I was being charged for a free TV, they said they can not provide me with a receipt reflecting the TV is free but assured me that when I got my first statement, it would only show the charges for the laptopI got my first invoice, and it showed a total balance of $ It is pretty clear my balance is reflecting the cost of the TV and the shipping I have been trying to get this resolved since, seven months later and still no resolution Every time I call, I get transferred to times and get nowhere I have had case numbers created because every time I try to communicate online since phone calls seem to be useless, I get assigned a case number Can't call once I get a case number because they told me every time I call someone will be calling you just be patie
I placed an order on Dell.com on July 21,for a laptop at $ My Dell Purchase ID: [redacted] and Order Number: [redacted] The order was cancelled by Dell in days later by email notification ( will be attached as evidence) I Dell gift card I used to place the order was never refunded back to my original method of payment I called Dell numerous times Every single time, Dell customer service promised that the fund will be returned to me very soon and provide me a request numberIt never happens The latest Service Request Number is [redacted] I am so tired of being run around by Dell and I come to realized that Dell never wants to refund my money
We just purchased OptiPlex All-In-Ones and have a pending order for more Before purchasing them, I reviewed the detailed specifications and it clearly stated they had two 2.5" drive bays The specs also state that the machine supports dual storage and RAID support That said, in order to have RAID support, the machine would have to have the ability to have two matching drives in the 2.5" drive bays Before placing my order, I called in and talked to someone higher up in the sales department that was very familiar with that model of machine to inquire if I needed any additional mounting brackets, cabling, etcin order to install two 2.5" drivesHe assured me I wouldn't need anything additional to be able to install two 2.5" drives Anyway, we received the machines and apparently the second 2.5" bay that the specifications speak of is actually the optical bay which would require a mounting bracket and bezel in order to replace the optical drive with a hard drive I