Choxi.com, Inc.

[redacted],
I apologize for the inconvenience, one of our vendors experienced a shipping problem and the persons involved have been identified.
Best,
[redacted]

Dear [redacted],
Upon reviewing your account, I see that a refund was processed back to your original form of payment on 4/*/14.  Please allow 7 to 10 days for this refund to be reflected back onto your account.  If there is anything else I can do to help you,...

please just let me know.
Regards,
[redacted]

Revdex.com:
At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Dear [redacted]
 
I just tried contacting the manufacterer and was put in contact with an agent. Please try again, they will be able to assist you with a replacement or refund since the product is still under warranty.
 
Please call or fill out your information at [redacted] for assistance. Toll free number is [redacted] Open M_F, 9:30am-6pm EST.
 
Best,
[redacted]

I have been ordering from this site since last year but of late they are not fulfilling their order on time as promised. I had at least three experiences. The first came finally and the second I asked for a refund and they refunded me but not to my credit card instead in a form of a store credit to my account. So I have no choice but make a purchase on Aug * and the item has still yet to be shipped or neither did I receive a notice to say it is shipped. I made two complaints to them but they gave their standard answers to check the site for my order without any help at all. This is a company that does not care about their customers at all as I have been ordering from them online for some time until of late they have become such a bad business.

They havent them returned emails they dont answer phones I haven't received my product and I haven't received my money back this company is full of scams and I'm going to report them to someone
Avatar
Prettyeyezstarr Today at 14:55
I will be contacting the police department about your company I will be contacting my local news to share the truth about your scamming company you don't answer phones you don't reply to emails I want my money back now I'm not finna play with you guys I will never ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever order from your company again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I addressed the issue of "Final Sale" with the CS rep fr Nomorerack named "[redacted]".  In the space below, I copy the interaction in which he approved the return.  He also indicated at one point that this was a "final sale" and upon hearing my concern, chose to approve the return.  I am returning the pillows because they are not as advertised.   The quality is greatly misrepresented by your statement that they are Superior European Down.  Please see origninal complaint.   If by unsanitary you mean used, yes, I used one.  The other was never taken out of its plastic cover.  There was nothing noticably different fr how they arrived at my home.  It sounds like the isssue is now between Nomorerack and the vendor of the pillows.
In my follow up email with "[redacted]" and "[redacted]"  I was clear I wanted a refund to the original form of payment.  This was a VISA card.  I was told, "no worries" and a note would be made at your end to indicate that.
[redacted], Feb ---08:39 AM:
Hello [redacted],
Thank you for writing in. Always here to help.
We perform a thorough quality check on all items before shipment to ensure
items are shipped correctly although something must have happened during the
shipment process to cause this mix-up. I apologize for any inconvenience this
may have caused.
The best option we have would be to have you return the item as we are
required to return any incorrect items back to our supplier. I have processed a
return merchandise authorization request for you and you will receive a separate
email with the instructions to return the product for a refund.
For the return shipping, please send the item via USPS standard post. Once
shipped, please send a copy of the receipt and tracking number to [redacted]. We
will then issue a Nomorerack store credit in the amount of the return shipping
to your account. Please note that if an item is shipped in a method other than
USPS standard post your account will be credited the cost of shipping the item
via USPS standard post. Also note that there may be a chance that the item may
be returned back to sender if USPS standard post is not used.
Properly package the merchandise for return. Make sure to include the
original package and accessories or the return will not be processed.
Clearly
post the Return Authorization number on the outside of the package as well as on
a piece of paper inside the package
Send your return to the following
address:
Attn: NoMoreRack Returns #[redacted]
[redacted]
IMPORTANT NOTE:
The return address and RMA number, ONLY applies to
the 2-Pack: Superior European Goose Feather & Down Pillows with 100% Cotton
Cover.
If there is anything else I can do to assist you let me know. At NoMoreRack,
customer satisfaction is our main goal.
Regards,
[redacted] with Customer Care
Nomorerack - Everything you love for less
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted]
0in 0pt;">I am having trouble locating your order in our system. Can you please provide me the order number thats associated with your complaint so I may better assist you? Thank you.
 
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 
 The item came a week after I was told it was NOT coming, during which time I was forced to purchase the same item from another retailer. The $20 I received was a coupon that EXPIRED two days later. Therefore the coupon was of no value. That is not a valid excuse.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],
Your initial order was placed on November **, 2013 and you first contacted customer service on December **, 2013, outside of our return policy period. Unfortunately the items are eligible for return. If the chargers the vendors sent you do not work, they are responsible for sending you a correct replacement or refund. I will provide the contact information again here.
Please call or fill out your information at [redacted]. Toll free number is ###-###-####. Open M_F, 9:30am-6pm EST.
Best,
[redacted]

Dear [redacted],
 
Please forward the most recent email sent by NoMoreRack to [redacted] with a brief explanation of the situation and I will have your email removed from the mailing list.
 
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca
 
 This is not acceptable. I sent an email regarding the card only moments after I was sent the email saying they could credit my card. The card was not credited at that time. That email was telling me what they could do. Not that they had already issued a refund to a card I no longer had. And have no idea who the financial institution was that issued the pre-paid [redacted]. Are you kidding me when you get a gift of a pre-paid [redacted] it's bought at [redacted] or [redacted] or [redacted] even the dollar general store. I don't know where the card was purchased and I wouldn't have any clue what financial institution would have issued the card. That information isn't available when you get a gift card! They only say [redacted] gift card! Had I not used the entire balance on the item I paid you for and never received because you all cancelled my order I would still have had the card with a remaining balance then all this wouldn't be an issue. The fact is that I spent the balance of the card at Choxi closing out the card. They do not keep a completely used up gift card on file. Once it's gone the card is no good. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I shopped with Choxi.com quite often, but the last time I never got my order so I was had a large credit on my account and now Choxi.com no longer exists?? I am really mad about this because I had over $80.00 in credit.

This is my second order in a row that Choxi has failed to send me. The first time (June -July time frame) I did finally get a so called "store credit" after many trials, tribulations, and contacts (phone and E-mail to customer service). This second time around,I ordered a different product on 8/**/16 (same price as the first) using my store credit for total payment. I received my conformation order # [redacted]. Since then, I have received no product and no further information about the order. I have tried multiple times by e-mail to contact customer service but have received no replies at all. Each time I get an automatic message received by e-mail in return , so I know they are getting my inquiries. I have also tried to call Choxi but each time I am told by a recording that they are closed even though it is in the middle the day of a weekday. It seems they are ignoring me (and others?) completely They of course they still have my money and I have absolutely nothing to show for it. I have never experienced such a blatant disregard for a customer in my entire life. I have given up on receiving my item that I ordered in good faith but I do believe others should be made aware of such deplorable business activities. Thank You.

Dear [redacted],I'm very sorry to hear one of your items was missing.  Upon reviewing your account I see that we contacted our manufacturing partner regarding this issue when you originally contacted us.  Generally we provide feedback from our manufacturing partners within 3...

business days but we did experience a slight delay during the Christmas holiday season.  On December [redacted] we emailed that the vendor had confirmed the correct shipping weight.  Since we received no reply to this email we believed this issue was resolved.  The next time you contacted us was on January [redacted] requesting to speak with a manager.  Since one was not available at that time a call back was arrange.  Before one and a half hours had passed you called back stating that you were unwilling to wait any longer and a manager was located to speak with you.  At that time the manager looked into the matter further and decided to issue a refund for the missing item to your original form of payment.  This refund should already be reflected back onto your account.  If there is anything else I can do to assist you please just let me know.Regards,[redacted]

I don't understand why so many people have had Negative experiences with this company.
I shopped with them for years when they were No More Rack, and have continued to shop with Choxi.
I always receive my items in a timely manner and have been very pleased with each and every item.
I did, however, have one item I ordered that never shipped but when I brought it to their attention not only was the service rep very helpful and courteous, but they gave me a store credit of the exact amount I paid for the item.
The store credit was perfect as I had found another similar item at a greater savings and almost the exact same amount.
I can count on Choxi to stand behind this transaction, also, ii by some reason there is an issue with this order.
Thank you, Choxi for continuing to offer great products t wonderful savings!
A happy customer.

Total RIP-OFF, lies on shipping times, 2 weeks for "processing"..... How long does it take to pull an item off a shelf?
Been almost 3 weeks, still nothing...but broken promises.
I told them to cancel order, they said they wont, and if I return it, I will subject to a substantial return fee...? Really??????

Dear [redacted],
I'm sorry to hear you were disappointed with the mailer we sent out with our new daily deals.  As you stated, currently clicking on any of the items in the mailer directs you to the nomorerack.com homepage.  At this time, the best way to easily find the...

deal you are looking for is to use the search function on the top of the page.  I thank you for your feedback regarding our mailer and have passed it along to our technical team.  If there is anything else I can do to assist you, please just let me know.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] The order # is [redacted].
They already knew this.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   I'm very sorry you didn't receive the items in this order.  As requested I have processed a full refund for the order to your original form of payment.  If there is anything else I can do to assist you, please just let me know.  ...

Regards, [redacted]