Choxi.com, Inc.

This company seems to no longer be in business. There phones state that the offices are closed and any attempt to email them just results in a generic"we received your request" but it is never follow-up on. The recording at the customer service number ###-###-#### clearly sates that any email will be answered within 24 hours, sometimes even as short as an hour. I currently have three orders with the company, one order placed 8/**/16. I am afraid that I have lost the $50 I have spent. The reason I am complaining is that the company is still sending out e-mails to subscribers that they are offering free shipping on all order for 3 hours. This email blast is sent out daily. People that are not aware of the company status are still ordering and giving them money and they will never see the product. I can provide proof of the e-blasts if needed. I will be saving them as well as the e-mails I have sent the company re: wanting an update on my orders.

Dear [redacted],
 
On January **, 2014 a refund in the amount of $13.00 was issued to your account for the "Stylish Printed Poncho - Assorted Colors".
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A refund in the amount of $14.00 cannot be issued for the "Comfy Cotton Cropped Drawstring Lounge Pants - Assorted Colors" because you returned this item with the above product to a different vendor. We tried to contact the vendor to see if they received the product, but they said they did not. Since proper procedure was not followed by sending a proper RMA to each respective vendor, and the product was not received by the vendor, a refund cannot be issued.
 
Best,
[redacted]

Dear [redacted],I'm sorry that you received the incorrect screen protector.  Upon reviewing your account, I see that the remainder of the refund was processed to your original form of payment on March [redacted].  If there is anything else I can do to assist you, please just...

let me know.Regards,[redacted]

Dear [redacted]
 
We had a unique issue with one of our suppliers and the order could not be fulfilled. On January **, 2014 a refund in the amount of $39.00 was issued to your account. Thank you.
Best,
**

Dear [redacted],
Please feel free to send any additional concerns either here or to me via the email address [redacted].  I can assure you that I am the only person with access to this email account.
Regards,*
[redacted]

Dear [redacted],
Upon reviewing your account I see that the credit is still on your account.  I do see that you have two accounts which are under the emails of [redacted] and [redacted].  The account under the first email address is the one which was used to make the orders and which has the credits.
Regards,
[redacted]

I ordered an item on 5/**/2016. I have not received it, nor a tracking number. I have sent 4 inquiries, have asked for my money back twice. The company just keeps responding that I will have a tracking number as soon as my order is processed. They processed my payment right away, but can't seem to get my item to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please retract this complaint.
Sincerely,
[redacted]...

[redacted]

Dear [redacted],
 
The initial order was placed on December *, 2013 and you contacted customer service on January **, 2014 about the defective product. Unfortunately we have a 14 day return...

policy, but the product is still under the manufacturer warranty. On January [redacted], and **, 2014, the manufacturer information was given to you. It will be provided once again below. Thank you.
 
order MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories Please be advised that we have already made contact with the vendors and we have received the feedback. Our vendor confirmed that the item is under warranty. Please call or fill out your information at [redacted] for assistance. Toll free number is [redacted]. Open M_F, 9:30am-6pm EST.
 
Best,
[redacted]

HORRIBLE company! Will NEVER purchase from them and will do everything in power to spread the negative word about the company. Ordered item on 1/**--policy is delivery within 10-12 biz days...well day 21 and NO GOODS delivered. Said [redacted] shipped it 2/** but cannot locate or track the item. Said would take 3 more days to look into. Customer service rep could not have been more useless. In today's digital age and web based company all of this tracking is at their finger tips but could not locate, track or give me a date of delivery. UNBELIEVABLE. They should be shut down by the Revdex.com!!!!!

Horrible customer service. Items are charged for and never delivered.

Revdex.com: Thank you for responding to my complaint. ok, so is going to be refund to the credit card? because I did not see any refund for October on the card.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
[redacted],
Hi  That would be an acceptable way to resolve this dispute by transferring money into my Paypal account.  My email address associated with my Paypal account is   [redacted]
Please contact me if you have any questions about the Paypal account.
 This is in reference to your complaint against NoMoreRack.com, Inc..  Your complaint was assigned ID #[redacted].
MESSAGE FROM BUSINESS:
Dear [redacted]
Upon reviewing your account, I see that on 9/**/12 a credit for this item was issued to your nomorerack account.  Around the same time,  a dispute was filed with your financial institution for the same charge.  Once a customer has filed a dispute their account is suspended.  This is the reason the credit was not available for your use.  As this charge is over 1.5 years old a refund to your original form of payment will not be possible.  The only way we would be able to refund this charge is via Paypal.  Please send me the email address associated with you Paypal account and I will send your refund there. 
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],I'm sorry that you were disappointed with the amount of time it took to get your orders.  Please note that we advise customers that orders may take up to 3 weeks to be delivered.  Upon reviewing your account I see that order [redacted] was shipped via...

[redacted] with the tracking number [redacted] and was delivered on June [redacted].  Order [redacted] was shipped via [redacted] with the tracking number [redacted] and was also delivered on June [redacted].  The orders were delivered 19 and 9 days after they were ordered respectively which is before the 3 weeks maximum shipping time we advise.  If there is anything else I can assist you with please just let me know.Regards,Ryan

This company has failed to even ship the last two orders. In my opinion this company is taking your money and earning interest on the money for all those purchases never filled. They ultimately are frauds and should be investigated. I wonder how many purchases are never filled because they know they were never going to fill the order. The customers end cancelling since they will not fill the order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have spoken with the company and the company has agreed to refund my account full purchase price, but as of 2-**-14 I have not been credited.  They company final agreed after many conversations and photos of the torn boot.  I returned the boots they have received them and as of today I have no refund
Thank you
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I had to call and email over 20 times combined. 15.00 is not worth the lack of customer service I received. I want the item that I paid for. Let me know what can be done to make this right. Thanks
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Dear [redacted]
I'm very sorry for the mix up with your orders.  Upon reviewing your account, I do see the first agent you spoke with made a mistake and didn't cancel all of the orders.  One of the The extra charge was refunded to your original form of payment on...

July [redacted] by a customer service [redacted] and should already be reflected back onto your account.  If there is anything else I can do to assist you, please just let me know.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

I ordered from this company on May ** and have yet to receive any information regarding my order. They ran and charged my credit card that same day and all I received was a confirmation number. I have ordered from this company before with no issues and received my order in about 2 weeks. Every time I request information they send me a email with what looks like a standard issue about my order.